---
title: 'Guest Services & Access Supervisor, TAY Health & Wellness Center at GLIDE'
canonical: 'https://feeny.ai/job/guest-services-access-supervisor-tay-health-wellness-center-glide-san-francisco-satht0jpqr8h'
type: 'job'
last_seen: '2026-10-28'
---

# Guest Services & Access Supervisor, TAY Health & Wellness Center at GLIDE

- **Company:** GLIDE
- **Location:** San Francisco, CA
- **Compensation:** $70k–$75k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-28
- **Apply:** https://jobs.lever.co/glide/bf16e742-3d49-4748-bd2e-c510976a6965

## Job description

## About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary The TAY HWC Guest Services & Access Specialist Supervisor models GLIDE’s mission and values, provides leadership and direction for each shift, maintaining building operations, safety, and facilitating respite services for TAY clients accessing the Center 24/7. The Guest Services & Access Specialist Supervisor will oversee operations based on established and implementation of standard operating procedures, policies, and protocols under the direction of the Program Manager. The Guest Services & Access Specialist Supervisor will also be the main point for de-escalation, safety incidents, and problem-solving to support operations staff and enable low-barrier access to services for the target population. The Guest Services & Access Specialist Supervisor runs the Center’s daily respite services, maintains clear communication on the Center’s ongoing and event activities, delegates assignments to reception, safety, ambassador, and janitorial staff, and provides coaching for staff how to safely, respectfully, and effectively engage TAY struggling with varying conditions and needs, while building ongoing positive relationships with GLIDE’s internal and external community. Based on the operations, the working schedule for this role is tentatively set for Tuesday-Saturday, 3 pm-midnight. shift. TAY Health & Wellness Center Location: 888 Post Street, San Francisco, CA

Essential Duties and Responsibilities:

- Prepare work schedules for shift(s) (e.g. position charts, duty checklists, etc.) and manage changing needs and conditions (e.g. staffing shortages, ad hoc events/activities, emergencies, etc.) against those shift schedules
- Manage daily activities directly related to providing safety support and security services for the TAY HWC at 888 Post St. (interior of building and perimeter of campus) and any special events taking place at the site.
- Lead operations staff to assist with special events, including set up, staffing, break down, and clean up
- Lead operations staff to facilitate access to 24/7 respite and essential services at the site including regular programming for showers, restrooms, lockers, clothing closet, pet relief, food and beverage, lounge access, etc.
- Manage inventory and observation of 24/7 respites and essential services and work with Program Manager to maintain high-quality standard of care (e.g. shower system, shower supplies, locker functionality, small appliance replacement) including receiving client feedback on requests for new resources, services, and/or essential needs
- Respond to conflict, alarms, disturbances, emergencies, and disasters. Call police/fire departments in cases of emergencies. Supervise staff on scene during incidents and ensure proper safety protocols are adhered to.
- Investigate and document incidents involving clients, staff, and other emergencies and provide accurate and timely updates to management and/or Return to Care for review and response
- Participate in Return to Care meetings as needed and/or directed by Program Manager to collaborate on safety incidents and mitigation strategies and client care coordination
- Document and communicate daily shift and regularly weekly important occurrences and observations that impact staff morale, departmental operations, and safety operations to management.
- Keep staff on shift apprised of critical information that impacts staff’s ability to make decisions about their roles, duties, and client access through consistent and clear communication.
- Model and coach staff on professional conduct to support ongoing staff development and to maintain departmental integrity.
- Participate in regular training and development opportunities (e.g., CPI, CPR/First Aid, etc.) to increase capacity to apply acceptable, compassionate, and creative approaches to daily work and client engagement.
- Model and coach staff on conflict management, de-escalation, and inclusive and compassionate approach to client service and engagement to maintain community trust.
- Keep apprised of current GLIDE program service offerings and schedules and community resources to coach and support staff on providing accurate information to community seeking help and support.
- Inform Management of personnel issues that may impact the morale, professionalism, and abilities of the staff to achieve the Department and Agency’s mission and goals as a collective unit.
- Work cooperatively with other department’s management and staff to problem solve. Provide Safety expertise and professional assessment of further interventions. The Guest Services & Access Specialist Supervisor must be able to collaborate departmentally and inter-departmentally on project-based assignments.
- All other duties as assigned

Minimum Qualifications:

- 3+ years' experience leading staff/volunteers in a similar setting, providing services to high-need individuals or an equivalent combination of education and experience preferred.
- Must have or complete CPR and First Aid Training, Mental Health First Aid, Crisis Prevention Certification, and Overdose Prevention within 3 months of hire.
- Excellent interpersonal and teamwork skills are essential and knowledge of de-escalation techniques.
- Experience with managing crowds, lines, and/or access to critical resources with populations that may be experiencing high levels of stress and trauma.
- Ability to communicate with and interact with emergency personnel (e.g. ambulance, police, firefighters, etc.) during emergencies
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective safety and security operations for the protection of people and property
- Excellent organization and planning abilities. Ability to multitask within specific timelines
- Ability to respond to high-intensity situations, de-escalate interactions, and work within a complex and demanding environment in the Tenderloin neighborhood; ability to apply community-based principles to working with persons experiencing homelessness, substance use, and mental health issues.

Work Environment GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

## About GLIDE

## Company Overview
- **One-liner**: GLIDE is a nationally recognized center for social justice in San Francisco that provides integrated comprehensive services, free daily meals, housing assistance, behavioral health support, and advocacy to break cycles of poverty and marginalization.
- **Entity Type**: Non-profit (501(c)(3) foundation) – publicly supported charity
- **Headquarters**: San Francisco, California, USA (330 Ellis St, San Francisco, CA 94102)
- **Founded**: 1963 (GLIDE Memorial Church roots; incorporated as foundation later)
- **Founders**: Rev. Cecil Williams (founder of GLIDE Memorial Church) and Janice Mirikitani (co-founder of GLIDE's social service programs)

## Core Business
- **Primary industry/industries**: Social services, poverty alleviation, hunger relief, housing/homelessness services, behavioral health, domestic violence intervention, child and family services
- **Target customers**: Homeless, low-income, and marginalized populations in San Francisco (Tenderloin neighborhood); B2C (direct service recipients)
- **Mission statement**: “Create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.”

## Products & Services
- **Daily Free Meals Program**: Three free, nutritious meals served 364 days a year to anyone in need – 533,298 meals served annually
- **Welcome Center**: Immediate basic needs (shelter, hygiene, blankets) and emotional support with case management
- **GLIDE Women’s Center**: Trauma-informed support groups, case management, and counseling for women survivors of violence, homelessness, or isolation
- **Transitional Age Youth (TAY) Health & Wellness Center**: 24/7 center for youth ages 18–27 experiencing homelessness, offering respite, mentoring, and connection to long-term resources
- **Journey Home Program**: Client-centered relocation and reunification support to move people from homelessness toward stability
- **Health Empowerment & Access Team (HEAT)**: Harm reduction, medically assisted treatment, HIV/Hep-C outreach, testing, and health system navigation
- **Community Ambassador Program**: Street-level engagement and placemaking to support San Francisco’s economic revitalization (30×30 plan)
- **Janice Mirikitani Family, Youth and Childcare Center**: Child and infant care, after-school programs, and family counseling for low-income families

## Market Standing
- **Valuation/Market Cap**: Not applicable (non-profit); annual operating budget not publicly disclosed
- **Key Metric**: 533,298 meals served per year; 3,937 people connected to social benefits (CalFresh, SSI) in recent period; $24 million secured in state funding for housing subsidies, shelters, and mental health support through coalition
- **Notable Investors/Partners**: Works in partnership with City of San Francisco leaders; receives state funding; coalition funding from California state budget
- **Growth Signals**: Expanding integrated mobile services; launching a new TAY Health & Wellness Center; developing a $31M fundraising plan (FY24); facility expansion and behavioral health services under current CEO Dr. Gina Fromer

## Competitive Advantages
- **Deeply rooted community trust**: 60+ years serving the Tenderloin, recognized as a “safe space” and oasis for those most in need
- **Integrated service model**: Combines meals, housing, healthcare, childcare, legal clinic, and advocacy under one roof, creating a holistic pathway out of crisis
- **National leadership in social justice**: Actively shaping policy and public narrative on poverty, homelessness, and racial justice from a faith-grounded but secularly inclusive foundation
- **Scale and reach**: One of the largest hunger relief and social service providers in San Francisco, with over 200 employees and thousands served daily

## Strategic Focus
- **GLIDE Forward plan**: Expand integrated and mobile services to reach more people citywide; raise $31M in FY24 for building repair, expansion, and behavioral health; showcase GLIDE as a national social justice leader through art and storytelling; improve business systems and infrastructure; center work on voices of marginalized people; inspire staff growth
- **30×30 alignment**: Supporting San Francisco’s economic revitalization through the Community Ambassador Program and low-threshold case management
- **Policy advocacy**: Secured $24M in state funding for housing subsidies, shelters, and mental health support through coalition building

## Why Work Here
- **Culture**: Supportive, diverse, and inclusive team environment rooted in radical inclusivity, justice, and love. “Work is meaningful and the people are great.”
- **Work environment**: Friendly, accepting, and informal (casual dress code noted)
- **Benefits**: Competitive salaries, medical and dental insurance, generous paid time off, retirement savings plans
- **Equal opportunity employer**: Proudly equal opportunity; will consider qualified applicants with arrest and conviction records (San Francisco Fair Chance Ordinance)
- **Growth opportunity**: Chance to be part of a transformative expansion under new CEO Dr. Gina Fromer, with a strong emphasis on staff development and “building the capacity to learn and iterate”
- **Hybrid/remote policy**: Not explicitly stated; likely on-site given service delivery nature, but check role-specific postings

## Sources
1. [glide.org – About](https://www.glide.org/about/)
2. [glide.org – Careers](https://www.glide.org/Careers/)
3. [jobs.lever.co/glide](https://jobs.lever.co/glide)
4. [guidestar.org – Glide Foundation Profile](https://www.guidestar.org/profile/94-1156481)

## Other roles at GLIDE

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- [Director of Facilities & Campus Operations](https://feeny.ai/job/director-of-facilities-campus-operations-glide-san-francisco-3c1kt4wvfmt3) — San Francisco, CA
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