---
title: 'Hardware Support Engineer at RF-SMART'
canonical: 'https://feeny.ai/job/hardware-support-engineer-rf-smart-jacksonville-florida-8z2m2vt68rk1'
type: 'job'
last_seen: '2026-09-10'
---

# Hardware Support Engineer at RF-SMART

- **Company:** RF-SMART
- **Location:** Jacksonville Florida, United States
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/rfsmart/jobs/5409274008

## Job description

Hardware Support Engineer

Jacksonville, FL (Hybrid)

We exist to transform our customers and change lives

Who We’re Looking For

As a Hardware Support Engineer for hand-held/mobile devices and label printers, you will troubleshoot and resolve complex and/or escalated technical product-related issues for customers remotely via inbound/escalated calls, email, live chat, video, etc. Duplicate problems and define root causes. Develop technical documents and instructions and document new fixes for lower tier technical support groups. Interact with other teams to give feedback, discuss design issues, investigate problems, and develop solutions to meet the technological needs of users. Also, you may directly assist clients on escalated support tickets for highly complex technical issues when first-line product support teams have not succeeded in isolating and resolving issue.  This role reports into the Hardware Technical Service Manager.

What You'll Do:

- Provide technical assistance for internal and external customers, performing investigation, identification, root cause analysis and resolution of technical issues
- Effectively support the RF-SMART data collection hardware with integration into Dynamics AX, NetSuite, Oracle Cloud, and JDE to companies with manufacturing and/or warehousing operations
- Support and configure hardware including mobile computers, scanners, and label printers
- Configure RF-SMART Hardware to align with the customer’s warehouse and/or manufacturing environment
- Configure Telnet software such as Velocity and StayLinked
- Assist with printer installations as needed
- Create knowledgebase articles to share common resolutions

What You Bring:

- Bachelor’s degree in IT or related field
- 1+ years of experience in working as a technical support analyst or similar role
- Strong desire to help customers and solve puzzles
- Skilled in working in complex environments with Customers and Partners
- Strength in balancing numerous projects
- Strong desire to learn
- Comfortable working alone or as part of a team
- Excellent communication skills
- Detail oriented
- Minimal travel to customer sites (<10%)

Nice to have skills (but not required):

- Experience with AIDC Barcoding Hardware (Honeywell, Zebra, Datalogic)
- Experience with label printer setup and configuration
- Android OS experience
- Knowledge in warehousing and manufacturing

Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a Hardware Support Engineer, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.

Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).

General Information:  The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

[A Word From Our CEO - Watch Now](https://rfsmart.wistia.com/medias/8j4rvkidqu)

## About RF-SMART

## Company Overview
- **One-liner**: RF-SMART provides automated data collection and warehouse management software that integrates with major ERP systems to help distributors, manufacturers, retailers, and healthcare organizations achieve near‑100% inventory accuracy and up to 40% productivity gains.
- **Entity Type**: Private (Privately Held, bootstrapped growth)
- **Headquarters**: Jacksonville, Florida, United States
- **Founded**: 1982
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Software Development – warehouse management, supply chain execution, and barcode/RFID solutions.
- **Target customers**: B2B / Enterprise – distributors, manufacturers, retailers, healthcare/hospitals, 3PLs, and heavy industries.
- **Mission**: “To eliminate trips back and forth to the office, error‑prone manual data entry, and all the ‘invisibles’ inherent in paper‑driven processes – most importantly accuracy, productivity, and activity status.” [rfsmart.com](https://www.rfsmart.com/company)

## Products & Services
- **RF‑SMART Warehouse Management System (WMS)**: Out‑of‑the‑box and customizable barcode/RFID‑based WMS that works directly with the customer’s ERP (NetSuite, Oracle Cloud, Oracle JD Edwards) – no duplicate databases.
- **RF‑SMART Label Printing**: Integrated label generation for shipping, receiving, and inventory labeling.
- **RF‑SMART Shipping for NetSuite**: Streamlined shipping functionality within the NetSuite ecosystem.
- **Transportation Management System (TMS)**: Product under development (Product Owner II – TMS role listed). [job-boards.greenhouse.io](http://job-boards.greenhouse.io/rfsmart)
- **Professional Services & Implementation**: Certified implementation and support teams that are cross‑trained in both RF‑SMART and the target ERP.

## Market Standing
- **Valuation**: Not disclosed.
- **Key Metrics**: Annual revenue of **$65.7M** (LinkedIn estimate). Headcount of **454 employees** (+19.3% YoY). [linkedin.com](https://www.linkedin.com/company/rfsmart-com)
- **Notable Investors/Partners**: No external investors; the company is organically grown. Key technology partners: NetSuite, Oracle, JD Edwards.
- **Growth Signals**: Named to Inc. 5000 list of fastest‑growing private companies. Customers in 33+ countries. 3,500+ companies served. [rfsmart.com](https://www.rfsmart.com/)

## Competitive Advantages
- **40+ years of domain expertise** in warehouse automation.
- **Deep ERP integration** – single‑source database eliminates data duplication and delivers 99.9% accuracy.
- **Proven productivity gains of up to 40%** and near‑100% inventory/picking accuracy.
- **Certified teams** – implementation staff are certified in both RF‑SMART and the customer’s ERP, reducing deployment risk.

## Strategic Focus
- **International expansion** – already present in 11 countries (UK, Australia, Canada, Spain, Brazil, etc.).
- **Product diversification** – development of a Transportation Management System (TMS) and continued enhancement of Demand Planning & Inventory Optimization modules.
- **Scalability** – solutions designed to grow with customers from small operations to large enterprises.

## Why Work Here
- **Culture**: “Love Where You Work” is a core theme. The company operates on five pillars – Growth, Rewards, Health, Philanthropy, and Team. [rfsmart.com](https://www.rfsmart.com/careers)
- **Work Model**: Mix of in‑office, distributed (remote/US), and international roles. Primary offices in Jacksonville, FL and Highlands Ranch, CO.
- **Benefits & Perks**:
  - Medical, dental, vision with HSA contributions.
  - 401(k) with company match (up to 4%).
  - Annual bonus plan based on company profitability.
  - Paid parental leave (8 weeks maternity, 3 weeks parental).
  - Tuition reimbursement and education assistance.
  - Quarterly massages, healthy snacks (“Fruity Tuesdays/Fridays”), and a break room with ping‑pong and video games.
- **Engineering Culture**: Annual Hackfest, Women’s Development initiative, active Wellness Committee.
- **Recognition**: Named one of “Best Places to Work JAX” (Jacksonville).

## Sources
1. [rfsmart.com](https://www.rfsmart.com/company) – Company overview, mission, customers, Inc. 5000.
2. [rfsmart.com](https://www.rfsmart.com/careers) – Culture, benefits, values, “Best Places to Work JAX”.
3. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/rfsmart) – Current job openings (14+ roles including software developer, product owner, intern).
4. [linkedin.com](https://www.linkedin.com/company/rfsmart-com) – Headcount, revenue estimate, founding year, industry, growth rate.

## Other roles at RF-SMART

- [Software Support Engineer Internship (NetSuite) - Summer 2027](https://feeny.ai/job/software-support-engineer-internship-netsuite-summer-2027-rf-smart-highlands-cf1wz43qfqvz) — Highlands Ranch Colorado, United States
- [Product Strategy Intern - Summer 2027](https://feeny.ai/job/product-strategy-intern-summer-2027-rf-smart-jacksonville-florida-xcsak7ydajg4) — Jacksonville Florida, United States
- [SaaS Sales Internship - Summer 2027](https://feeny.ai/job/saas-sales-internship-summer-2027-rf-smart-jacksonville-florida-k005hgskg8jz) — Jacksonville Florida, United States
- [Hardware Support Internship - Summer 2027](https://feeny.ai/job/hardware-support-internship-summer-2027-rf-smart-jacksonville-florida-qvbwh99gmrhq) — Jacksonville Florida, United States
- [Software Developer](https://feeny.ai/job/software-developer-rf-smart-jacksonville-florida-ff5zcy6ka7hx) — Jacksonville Florida, United States
- [Software Developer](https://feeny.ai/job/software-developer-rf-smart-jacksonville-florida-e8jp6c5qjj83) — Jacksonville Florida, United States
- [Strategic Account Executive  - Central US Territory](https://feeny.ai/job/strategic-account-executive-central-us-territory-rf-smart-united-states-3kyz5k0hsdwr) — United States
- [Strategic Account Executive (Remote -UK Based )](https://feeny.ai/job/strategic-account-executive-remote-uk-based-rf-smart-emea-hpcn33mz5c6a) — EMEA
- [Sales Executive - Inventory Optimization](https://feeny.ai/job/sales-executive-inventory-optimization-rf-smart-jacksonville-florida-heyq7zjrc751) — Jacksonville Florida, United States
- [Senior Product Manager - Healthcare](https://feeny.ai/job/senior-product-manager-healthcare-rf-smart-highlands-ranch-colorado-3w0eyhcvd9g1) — Highlands Ranch Colorado, United States / Jacksonville Florida, United States