---
title: 'Hardware & Testing Lab Technician at Roblox'
canonical: 'https://feeny.ai/job/hardware-testing-lab-technician-roblox-san-mateo-ca-w57t5c5b82w1'
type: 'job'
last_seen: '2026-09-09'
---

# Hardware & Testing Lab Technician at Roblox

- **Company:** Roblox
- **Location:** San Mateo CA, United States
- **Compensation:** $50–$62/hr
- **Posted:** 2026-07-30
- **Last confirmed live:** 2026-09-09
- **Apply:** https://careers.roblox.com/jobs/8097774?gh_jid=8097774

## Job description

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

Roblox is seeking a Hardware and Testing Lab Tecnician (Tech Support Specialist III) to support our automated testing device farm, a rapidly scaling on-premises hardware environment that enables automated testing across mobile, desktop, console, and specialty devices. This infrastructure is critical to Roblox's ability to ship quality software rapidly.

This role sits within Corporate Engineering's Client Services team and is responsible for the physical and operational lifecycle of hundreds of test devices, from procurement and rack installation through daily health maintenance, break/fix support, and end-of-life recycling. You will work closely with Engineering to understand device configurations and testing requirements, while owning the hands-on execution that keeps these labs running reliably. Success in this role requires someone who takes full ownership of their work, holds themselves accountable, and can be counted on to follow through. This is a fully on-site role in our San Mateo, CA offices.

You Will:

- Receive, asset-tag, inventory, and physically install devices (phones, tablets, Macs, PCs, and potentially consoles/VR) into IDF rack environments.
- Configure devices at the OS and network level, including MDM enrollment, provisioning profile installation, Wi-Fi/network setup, and ADB/CLI-based configuration per Engineering specifications.
- Perform daily proactive health checks across the device farm, identifying and resolving stuck states, failed devices, loose cabling, thermal issues, and connectivity drops before they impact testing throughput.
- Provide break/fix support for hardware failures during business hours, including battery swaps, cable replacements, device resets, and component-level troubleshooting.
- Maintain accurate, auditable asset records, tracking device status, physical location (rack/shelf coordinates), hardware specs, testing harness assignment, and lifecycle stage.
- Manage device retirement and recycling workflows, including secure data wipe and vendor coordination.
- Support hardware procurement by receiving shipments, validating orders against POs, and coordinating with vendors and internal teams.
- Participate in an on-call rotation for after-hours support, providing remote troubleshooting off-site and on-site physical intervention when business-critical test infrastructure requires immediate attention.
- Provide clear, consistent reporting on device health, inventory status, and operational metrics to leadership.
- Partner with Engineering to define and maintain runbooks for device setup, configuration standards, and escalation paths.

You Have:

- 3+ years of experience in IT operations, device lab management, hardware support, or a similar hands-on technical role.
- Strong working knowledge of iOS, Android, macOS, and Windows device configuration and troubleshooting.
- Experience with physical infrastructure. IDF buildouts, rack-and-stack, structured cabling, and lab environments.
- Familiarity with MDM platforms (e.g., Jamf, Workspace ONE, Intune) and device enrollment workflows.
- Basic network configuration knowledge (VLANs, Wi-Fi, DNS, IP addressing).
- Demonstrated asset management discipline, accurate inventory tracking, lifecycle documentation, and audit readiness
- Experience with on-call rotations and the ability to respond to urgent on-site issues outside standard hours.
- Strong organizational skills and attention to physical and data cleanliness.
- Excellent communication and customer service skills, particularly when coordinating across technical teams.

Nice to Haves:

- ITIL Foundation or ITAM certification/experience
- Experience with ITAM/CMDB platforms (e.g., Jira Assets, ServiceNow, or similar)
- Familiarity with ADB, Xcode device management, or CLI-based device tooling
- Experience supporting automated test infrastructure or CI/CD hardware environments
- Project management experience, coordinating buildouts, procurement timelines, or lab expansions
- Experience with console devkits (e.g. Xbox, PlayStation) and associated compliance requirements

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual hourly rate could fall outside of this expected range. This pay range is subject to change and may be modified in the future. Please note that not all benefits on [this page](https://careers.roblox.com/total-rewards) are applicable to this hourly position.

Hourly Pay Range $50.27—$61.58 USD

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

## About Roblox

## Company Overview
- **One-liner**: Roblox is a global platform where millions of people create, play, and connect in immersive 3D experiences built by a community of developers and creators.
- **Entity Type**: Public (NYSE: RBLX)
- **Headquarters**: San Mateo, California, United States
- **Founded**: 2004
- **Founders**: David Baszucki and Erik Cassel

## Core Business
- Primary industry: Online gaming platform and creation system
- Target customers: B2C (players, especially children and teens) and B2B (creators/developers who build experiences)
- Mission: “Reimagine the way people come together” and “connect a billion people with optimism and civility”

## Products & Services
- **Roblox Platform**: An immersive 3D experience where users can play millions of user-generated games and social experiences. Accessible on mobile, console, desktop, and web.
- **Roblox Studio**: Free, powerful creation tool that allows developers to build, publish, and monetize their own 3D experiences using Lua scripting.
- **Roblox Economy**: Virtual currency (Robux) used to purchase in-experience items, avatar accessories, and developer products. Developers earn real money through the Developer Exchange program.
- **Safety & Moderation Systems**: Multiple layers of content moderation including text filtering, safe training data, and Vision-Language Models to enforce Community Standards.

## Market Standing
- **Valuation/Market Cap**: As a public company, market cap fluctuates. Recent reports place it around $30–35 billion (early 2026).
- **Key Metric**: Over 150 million daily active users (DAU) and 45 million concurrent users (greater than the population of Canada). Annual revenue for 2024 was approximately $3.5 billion.
- **Notable Investors/Partners**: Public shareholders; major institutional investors include Vanguard, BlackRock, and others. Strategic partners include Sony, Walmart, and various entertainment brands.
- **Growth Signals**: Scaling toward a goal of 1 billion users; expanding into AI with generative AI and 3D foundation models; opening a new immersive Careers Experience on the platform; strong early-career hiring and internship programs.

## Competitive Advantages
- **Massive Network Effects**: The more creators build, the more players join, attracting even more creators. This flywheel is difficult for competitors to replicate.
- **User-Generated Content Ecosystem**: Roblox Studio empowers millions of creators to generate endless fresh content, keeping the platform sticky and diverse.
- **Safety by Design**: Proactive, layered moderation and AI-driven safety features build trust with parents and regulators.
- **Cross-Platform Ubiquity**: Seamless experience across mobile, desktop, console, and web, reaching a broad global audience.

## Strategic Focus
- **AI & Machine Learning**: Investing heavily in generative AI tools for creators, machine learning systems for the economy, and 3D foundation models.
- **Scaling Infrastructure**: Building backend services and data centers capable of supporting a billion users.
- **Immersive Experiences**: Expanding beyond gaming into social, education, commerce, and live events (e.g., concerts, brand activations).
- **Creator Monetization**: Enhancing tools and revenue-sharing to attract and retain top developers.

## Why Work Here
- **Culture & Values**: “Respect the Community, Take the Long View, Be Responsible, Get Stuff Done.” Emphasis on innovation, continuous learning, and ownership.
- **Work Model**: Hybrid – onsite Tuesday, Wednesday, Thursday in San Mateo; optional Monday and Friday.
- **Compensation & Benefits**: Competitive base salary (e.g., Senior Fullstack Engineer: $242,100–$293,800), plus equity and comprehensive benefits focusing on health, wealth, and happiness.
- **Career Growth**: Early ownership, mentorship from industry leaders, and the chance to ship features to hundreds of millions of users. Interns work on real projects that often go live.
- **Assessment-First Hiring**: Early-career roles use skills-based assessments (coding, problem-solving, decision-making) to reduce bias and level the playing field.
- **Diverse Technical Challenges**: Work across AI, real-time communication, massive data processing, 3D rendering, and more.

## Sources
1. [careers.roblox.com](https://careers.roblox.com/) – Careers homepage, values, and culture
2. [about.roblox.com/engineering](https://about.roblox.com/engineering) – Engineering overview and roles
3. [about.roblox.com/newsroom/2026/01/now-live-the-immersive-roblox-careers-experience](https://about.roblox.com/newsroom/2026/01/now-live-the-immersive-roblox-careers-experience) – 2026 Careers Experience announcement
4. [careers.roblox.com/early-career](https://careers.roblox.com/early-career) – Early career programs and assessment process
5. [careers.roblox.com/jobs/7540814](https://careers.roblox.com/jobs/7540814) – Senior Software Engineer, Fullstack job posting

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