---
title: 'Head, Category Management at Moniepoint'
canonical: 'https://feeny.ai/job/head-category-management-moniepoint-lagos-xs6ss4jbb60z'
type: 'job'
last_seen: '2026-09-12'
---

# Head, Category Management at Moniepoint

- **Company:** Moniepoint
- **Location:** Lagos, Nigeria
- **Posted:** 2026-07-17
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.eu.greenhouse.io/moniepoint/jobs/4930731101

## Job description

## About us

Ranked in 2024 by the Financial Times, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere.

## About Moniebook

The all-in-one business management software for retail and restaurant businesses. We sell, track inventory, manage bookkeeping, and accept payments — all from one platform. Offline-first, mobile-ready, and built for how Nigerian businesses actually operate. For more info https://moniepoint.com/moniebook

Job Title: Head, Category Management

Department: Moniebook

Reports to: General Manager

Location: Lagos, Nigeria (Hybrid Model)

## About this role

As the Head of Category Management, you will own the growth and protection of Moniepoint's revenue after the crucial first two months. By focusing on retention, timely renewals, and smart upsell strategies, you will make sure our customers find continuous value in our products across every category and geography.

In this role, you will lead an active team of Category Managers and Brand Managers, turning data-led insights into strong commercial actions that help our business and our partners succeed. Ultimately, you will ensure that when businesses choose Moniepoint, they stay with us because we never stop coming through for them.

## Responsibilities

- Lead & Develop: Coach, mentor, and build a high-performing team of Category Managers and Brand Managers, establishing a culture of mastery and continuous growth.
- Revenue Protection & Growth: Directly own Month 3 and Month 6 customer retention, contract renewals, and upsell pipelines across all business categories and locations.
- Executive Reviews: Design and run category and brand executive reviews, presenting clear performance trends to senior leadership.
- Renewal Governance: Build and maintain a robust governance framework so that no contract lapses without full visibility and proactive outreach.
- Metrics & Reporting: Keep our commercial engine running cleanly by tracking, analyzing, and reporting on key metrics for revenue protection and expansion.
- Cross-Functional Partnership: Collaborate closely with Product, Marketing, and Customer Support teams to identify new opportunities and deliver a seamless customer experience.

## Experience & Background

- Required Experience: Typically 8+ years of progressive experience leading account management, category management, or customer retention teams.
- Commercial Expertise: Strong commercial acumen with a proven track record in portfolio management and high-stakes negotiation.
- Data Competency: Comfort using data to spot trends, guide strategy, and manage large customer cohorts effectively.
- Scaling Frameworks: Demonstrated experience scaling commercial systems and frameworks in fast-growing teams.
- Stakeholder Management: Natural ability to build trust and navigate relationships with senior stakeholders.
- Preferred Tech Background: Experience working in tech, fintech, SaaS, or highly regulated environments.
- Preferred Systems Experience: Proven success designing or implementing automated customer retention or renewal tracking systems.
- Preferred Market Scope: Background managing portfolios across multiple regional or geographical markets.

## Skills & Competencies

- Relationship Builder: You see the human stories behind the commercial metrics, making it easy to build trust and negotiate win-win outcomes.
- Systems Thinker: You enjoy creating clear, structured frameworks, but you always start from what is real, practical, and helpful today.
- Data-Led & Action-Focused: You use numbers to tell stories and spot opportunities, translating complex insights into simple, decisive actions.
- Thrives in Dynamic Spaces: You are comfortable navigating change and shifting priorities with calm, clear focus.
- Supportive Leader: You find genuine happiness in unlocking the potential of your team, helping them achieve mastery in their roles.

What success looks like in this role

- Sustained Retention: Month 6 customer retention is kept consistently at or above 60 percent.
- High Renewal Rates: Contract renewal rates are maintained at or above 90 percent.
- Healthy Cohort Metrics: Upsell and cohort expansion revenue comfortably exceeds the combined Customer Acquisition Cost (CAC) and Customer Retention Cost (CRC).
- Clear Renewal Governance: A transparent renewal dashboard is established, eliminating unmapped lapses.
- Team Performance: Your team is highly engaged, meeting targets, and collaborating fluidly across functions.

Why Join Us?

- Competitive compensation, benefits, and career growth opportunities.
- A collaborative and supportive work culture dedicated to professional development and continuous learning.

## About Moniepoint

## Company Overview
- **One-liner**: Moniepoint provides an all-in-one payments, banking, credit, and business management platform for businesses and their customers in emerging markets, primarily Nigeria and Africa.
- **Entity Type**: Private (backed by major global venture capital funds)
- **Headquarters**: London, UK (with offices in Lagos, Nairobi, and the US)
- **Founded**: 2015
- **Founders**: Not publicly listed on the main site; the company is the parent of TeamApt Ltd and Moniepoint MFB

## Core Business
- **Primary industry/industries**: Fintech, Financial Services, Payments, Banking, Credit
- **Target customers**: B2B (primarily Micro, Small, and Medium Enterprises (MSMEs) and their employees and customers), B2C (individuals)
- **Mission or purpose statement**: "Financial happiness for every African, everywhere"

## Products & Services
- **Payments**: Digital payment acceptance infrastructure and distribution networks that democratise payment acceptance, including POS terminals. Moniepoint is Nigeria’s largest offline merchant acquirer, powering most of the country's POS transactions.
- **Credit**: Loans to business owners based on transaction history (not collateral) to help finance inventory and expand businesses.
- **Banking**: Business and personal banking solutions enabling instant transactions, bill payments, and financial management.
- **Business Management**: Operational tools like expense cards, accounting, and book-keeping solutions for businesses.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total Funding - The company has raised significant capital from top-tier investors. It processes over $17 billion in Total Payment Volume (TPV) monthly and supports over 10 million customers (business and individual accounts) and 4 million active merchants.
- **Notable Investors/Partners**: QED, British International Investment (BII), FMO, LeapFrog Investments, and other leading global venture capital funds.
- **Growth Signals**: Named "Africa's fastest growing financial institution" (2023-2025). Processes $12-17 billion monthly through digital payment channels. Serves 60 million unique cards on its POS terminals each quarter. Has a network of 40,000 field agents.

## Competitive Advantages
- **Integrated "Operating System"**: Moniepoint has built a fully integrated, end-to-end platform tailored specifically to Nigeria’s informal and cash-reliant economy. This is a massive moat.
- **Hybrid Model**: A unique combination of advanced technology, a nationwide agent network (40,000 field agents), and widespread POS terminal deployment that enables financial access even in rural areas.
- **Data-Driven Credit**: Offers loans based on transaction history rather than collateral, unlocking credit for the underserved. Roughly a third of its MSME customers are receiving loans for the first time.
- **Market Dominance**: As Nigeria's largest merchant acquirer, it has a deep, defensible network effect.

## Strategic Focus
- **Deepening Financial Inclusion**: Continuing to expand access to payments, credit, and banking for underbanked populations and MSMEs across Africa.
- **Scaling the Platform**: Growing the number of merchants, agents, and individual customers on its all-in-one platform.
- **Product Expansion**: Adding more business management and operational tools to become the "operating system" for African businesses.

## Why Work Here
- **Culture**: Described as a "dream team" culture with values of **Technical Depth, Empathy, Integrity, Grit, No Ego, and Candour**. The company emphasizes a flat organizational structure where "every voice matters" and "everyone is an extension of our team."
- **Work Model**: Moniepoint Inc. is a fully remote tech company with a diverse workforce worldwide. (Note: Some roles may be location-specific, e.g., Lagos or Nairobi).
- **Perks & Benefits**: Competitive salary, health insurance, pension, paid leave days, mental health & crisis support, team building activities, and "Dope Merch!" The work is described as a "portfolio of projects that matter."
- **Interview Process**: A multi-stage process including a Preliminary Phone Screen, a Technical Assessment/Case Study, a Panel Interview, and an Executive/Final Interview.

## Sources
1. [Moniepoint.com](https://www.moniepoint.com/)
2. [Moniepoint Careers Page](https://job-boards.eu.greenhouse.io/moniepoint)
3. [Moniepoint Culture Page](https://www.moniepoint.com/culture)
4. [LeapFrog Investments - Moniepoint](https://leapfroginvest.com/company/moniepoint/)

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