---
title: 'Head of Banking Operations at Satispay'
canonical: 'https://feeny.ai/job/head-of-banking-operations-satispay-luxembourg-1heb6rz2ng11'
type: 'job'
last_seen: '2026-10-28'
---

# Head of Banking Operations at Satispay

- **Company:** Satispay
- **Location:** Luxembourg, Luxembourg
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-28
- **Apply:** https://jobs.ashbyhq.com/satispay/dfa35d1d-ff75-40fb-aa00-a8380f15b5e9

## Job description

## About us

Traditional banking has never really given people control over their financial life. Satispay exists to change that: to empower people through finance. That means making financial services easy and accessible for millions of users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. Same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world. Getting there takes leaders who own outcomes across teams, not just tasks, and set the tone for refusing the “someone else will fix this” culture. If that's how you lead, you'll fit right in.

## What you'll be doing

As our Head of Banking Operations, you’ll play a key role in making sure every euro of our customers’ money moves, settles, and reconciles safely, at scale.

- Payment rails and cards - Own SEPA, TARGET, domestic schemes, securities and fund rails, and the money side of cards. Cover foreign exchange where products need it, and keep us compliant with scheme rules.
- Reconciliation - Reconcile all client money daily. Every break gets an owner, a date, and a root cause, and you always know how much is unreconciled, how old it is, and what it could cost.
- Scale and efficiency - Handle much higher volumes through process and automation, not headcount. That means fewer failed or delayed payments, fewer manual steps, lower cost per transaction, and lower operational losses.
- New products - Get every product ready to launch, with the right accounts, rails and controls from day one.
- Partners and expertise - Manage banks, processors and other partners, with a tested backup behind each critical one. Be the company’s payments expert and give Customer Operations accurate explanations to use as they are.
- Team - Hire, structure, and develop the Banking Operations team.

You will lead and mentor high-performing teams, collaborate closely with peers with structured communication and transparency, demonstrating a commitment to integrity and ownership.

## What we're looking for

We are seeking a proven leader with a distinguished track record of success in driving strategic initiatives and achieving significant business growth within relevant sectors. You will lead by example, combining ambition with purpose, drive impactful results, and cultivate ownership and continuous improvement in our dynamic environment.

- European payment infrastructure expertise – Deep expertise across the landscape: SEPA rulebooks and R-transactions, card schemes and processing, SWIFT and TARGET. You have personally delivered at least one major scheme migration.
- Securities & fund operations – Hands-on exposure to securities, custody, or fund operations.
- Operations leadership – Experience running (not just supervising) operations in a licensed institution (bank, electronic money/payment institution, or payment processor).
- Financial rigor – Proven experience owning a reconciliation estate and driving breaks and operational losses down. A two-cent difference bothers you as much as a two-thousand-euro one — and you know which to fix first.
- Team builder – Demonstrated success in hiring, structuring, and leveling an operations team.
- Scaler – Track record of taking operations through a step change in volume using automation and process rather than headcount.
- Credibility – Highly credible across the table from correspondent banks, schemes, and regulators.
- Fast-paced environment fit – At home in a fast-growing, product-driven company: challenged by engineers and product managers, and challenging back with data.
- Location – Based in Luxembourg, or ready to relocate (required).
- Languages – Fluent English. Italian is a plus.

We recognise that exceptional leadership comes in many forms. If you believe you have the vision, experience, and drive to help us shape the future of money, we encourage you to apply. We value the unique perspectives and strengths that exceptional leaders bring, even if their experience doesn’t align with every listed requirement.

## Why this is your place

This is a unique opportunity to leverage your experience and leadership to make a profound impact on a company poised for significant future growth. We operate on a principle of reciprocity: significant strategic impacts are met with meaningful rewards and opportunities.

- Drive transformative impact. Lead critical functions and initiatives that directly contribute to our mission and impact millions of users and businesses.
- Operate in high-growth. Thrive in a dynamic, fast-moving environment that demands bravery, resilience, and rapid, decisive action at scale. Experience the excitement of navigating growth where change is constant and the customer base/services are rapidly expanding.
- Significant equity participation. Directly share in Satispay's success through a competitive Stock Option Plan designed to reward leadership and contribution to company growth and raise the bar for collective success.
- Lead exceptional teams. Build, mentor, and collaborate with high-performing teams in a culture of ownership, collective success, and continuous improvement fueled by feedback. You will learn from the best and lead alongside founders who are hands-on.

CareAbout: how we support your impact We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world. That’s why we created CareAbout:

- ❤️ Health: private insurance for you and your family, psychological support with Serenis, mental health workshops.
- 💰 Financial resources: Stock Option Plan, meal vouchers, relocation support if you’re moving countries.
- ⚙️ Growth and development: professional development programs, internal mobility, language courses with Preply.
- 🌱 Flexibility: unlimited PTO, hybrid working policy*, flexible working hours.
- 👨‍👩‍👧 Family: enhanced parental leave, additional leave for child sickness.

*We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time.

## Equal Opportunity Employer

At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!

Learn more about us Curious what it's actually like here? Our values and pillars shape how we work every day: [explore them here](https://www.satispay.com/en-it/work-at-satispay/).

## #LI-VR1

## #LI-HYBRID

By submitting this application, I acknowledge that I have read and understood the content of the [Privacy Policy](https://www.satispay.com/en-it/legal-hub/privacy-policy/candidates/)

## About Satispay

## Company Overview
- **One-liner**: Satispay is a mobile payment app and welfare platform that enables individuals to pay in shops and online, exchange money, and save, while providing businesses with digital benefit solutions.
- **Entity Type**: Private (late-stage, offers stock options to all permanent employees)
- **Headquarters**: Milan, Italy
- **Founded**: 2013
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industry**: Financial technology (Fintech) – mobile payments, digital welfare/benefits
- **Target customers**: B2C (individuals), B2B (shops and businesses of all sizes), B2E (employee benefits)
- **Mission / purpose statement**: “We are the payment app that puts people at the center: individuals, shops, and businesses. For us, paying is a bit like saying ‘nice to meet you.’”

## Products & Services
- **[Satispay App]**: Mobile payment application for consumers – pay in physical shops and online, send money to contacts, create money boxes for saving. Type: Mobile app / digital wallet.
- **[Satispay Business]**: Payment acceptance solution for merchants with low fees, designed to expand customer reach. Type: Payment gateway / POS solution.
- **[Satispay Welfare]**: Digital benefits platform for companies – offers meal vouchers, flexible benefits budget, and other employee perks. Type: SaaS / welfare administration.

## Market Standing
- **Valuation / Market Cap**: Not publicly available in provided materials
- **Key Metric**: Over 6 million users and 450,000 shops on the platform; headcount >750 across 25 nationalities and 4 offices (Milan, Naples, Luxembourg, Barcelona).
- **Notable Investors / Partners**: Not specified in provided sources (known from industry reports: Tencent, Square, etc. – cannot confirm from given search results)
- **Growth Signals**: Expanding internationally (office in Spain and Luxembourg), strong user and merchant growth, continuous hiring across multiple departments.

## Competitive Advantages
- Large, loyal user base in Italy (6M+ users, 450K shops) creating strong network effects.
- Integrated welfare platform that differentiates from pure payment apps, offering stickiness with businesses and employees.
- Focus on simplicity, low fees, and ethical, people-centered design.
- “Act like owners” culture supported by stock options for all permanent employees.

## Strategic Focus
- Expanding merchant acceptance and user adoption across Europe.
- Deepening the welfare/benefits offering to serve businesses of all sizes.
- Scaling the engineering and product teams to maintain platform reliability and introduce new features.
- Cultivating an inclusive, transparent, and high-ownership internal culture to attract top talent.

## Why Work Here
- **Culture & Values**: “Act like owners” – responsibility, bravery, transparency, putting users first. Monthly company updates and quarterly anonymous surveys ensure open communication.
- **Work Policy**: Hybrid model – 3 days in office, 2 remote (flexible based on role). Offices in Milan, Naples, Luxembourg, Barcelona.
- **Perks & Benefits**:
  - Stock options for all permanent employees
  - Unlimited paid time off
  - Health insurance (employee and family), psychological support via Serenis
  - Enhanced parental leave, additional leave for child sickness
  - Relocation support, meal vouchers, flexible benefits budget
  - Professional development programs, internal mobility, language courses with Preply, Satischool internal training platform
  - Leadership program for managers
- **Inclusive Environment**: Gender-neutral toilets, Balance Room, strong focus on female representation in tech, partnerships with diversity initiatives.
- **Growth Opportunities**: Internal mobility prioritized, learning resources, and regular performance-based stock top-ups.

## Sources
1. [satispay.com - Work at Satispay](https://www.satispay.com/en-it/work-at-satispay/)
2. [satispay.com - Benefits](https://www.satispay.com/en-it/company/benefits/)
3. [satispay.com - Main site](https://www.satispay.com/en)
4. [satispay.com - Open Positions](https://www.satispay.com/en-it/work-at-satispay/open-positions/)
5. [satispay.com - Culture & Values](https://www.satispay.com/en-it/company/values/)

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