---
title: 'Head of Business Operations — Business at Taptap Send'
canonical: 'https://feeny.ai/job/head-of-business-operations-business-taptap-send-london-7v7crpxds4vs'
type: 'job'
last_seen: '2026-10-18'
---

# Head of Business Operations — Business at Taptap Send

- **Company:** Taptap Send
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Posted:** 2026-09-21
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.ashbyhq.com/taptapsend/98db14af-11f1-497d-a58c-df274a5a0b0f

## Job description

## The Role

Taptap send is building a Business product, leveraging the best-in-class cross-border payment network we have built. This is a new product line we’re building from the ground up and we are looking for a hungry, hands-on generalist to build and scale the operations behind it. You will own high impact, high urgency, needle-moving goals on a new and fast growing product in an established start up.

Taptap Send Business is early and growing fast. Businesses are already using us to pay people and suppliers across emerging markets, and we are launching a wider set of products and geographies. Every launch is a new promise to a business customer whose payroll, suppliers and cash flow depend on us getting it right.

This role reports to the Director of Business Operations and owns the service our business customers get. You will be given high agency and high autonomy, working across Product, Data, Engineering and Compliance to build and run best-in-class support for a product line that is growing fast.

The outcome you will drive

- Business customer retention — build an AI native account management support that is an order of magnitude better than anything on the market.
- A service excellence our BPO partners deliver to, consistently, as volume and product complexity increase.
- Launch readiness — every new product and geography requires specific support, you build it and run it.
- Insight to build a Product businesses love — you’re the closest to what business customers actually ask, you quantify it and get it into the roadmap.
- Cost of support — own the budget for support and make it more efficient with scale.

## Responsibilities

- Design, build and run best-in-class support for the Business product, end to end
- Identify unhappy paths, build and automate solutions and work with product to fix at scale
- Design, build and maintain AI-powered workflows and automations that reduce manual effort, improve retention and scale Operations effectively
- Take operational functions and processes from 0 to 1, then 1 to 100
- Set the standard our BPO partners are held to — playbooks, QA, KPIs — and hold the performance bar high
- Structure complex and ambiguous problems by conducting ad hoc analysis
- Act as Product Ops for the Business line: turn what customers tell us into evidenced product priorities, and get them built
- Work across highly technical and specialised product, engineering and data colleagues to deliver an experience business customers stay for
- Own support for each new launch, from readiness through to a steady, automated state

## Requirements

- 5-7+ years of high-performing experience in a fast pace, analytical environment
- B2B account management, customer success or business operations for a business/SME product is what we are looking for, you know what business customers expect and what it takes to deliver it
- You are looking for a role where you can directly drive the impact, where you are the owner and have autonomy to make decisions and drive outcomes
- You take ownership, are dependable, and do the hard things to make things work. You own the problems end-to-end and constantly ship improvements
- Comfortable using SQL to drive decisions daily
- Willingness to build and iterate on AI-powered workflows and automations
- No task too small, willingness to dive in and sweat the details regardless of the tool or problem
- Instinct to add 'just enough' process to scale without cumbersome bureaucracy
- Comfortable in a regulated, 24/7 business where the stakes for the customer are real
- London, office based

## How we work

A BizOps role at Taptap Send is a super Individual Contributor. For your topic you are the single threaded owner, the analyst, the product manager, the engineer and the operations lead. In practice you don’t wait for others, you leverage AI to get things done and build what drives the outcome you seek. This is not a coordination role, and it is not a strategy-deck role. If your best work has been influencing other teams to build things, this will be a frustrating job. If you have been waiting for a role where you are simply allowed to go and fix it, this is that role. This role is a launchpad — previous BizOps hires have gone on to lead functions and launch products.

## About Us

We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fuelling local economies, and changing how millions access financial services.

Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.

We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.

Here’s a little more:

- Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)
- Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more
- Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission
- Truly global team - 250+ people, 50+ nationalities, 50+ languages
- Guided by our values - ownership, impact, humility, and heart - in deed, not just word

[Taptap Values](https://www.taptapsend.com/our-values) Impact first

## Team next

Accept reality Propose solutions Win with grit Be proactively candid, with yourself and others Love the particular Own it Create positive energy Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements. Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.

## About Taptap Send

## Company Overview
- **One-liner**: Taptap Send is a fintech company that provides a mobile app for low-cost, fast international money transfers to Africa, Asia, the Caribbean, and Latin America.
- **Entity Type**: Private (Series B, raised $78.4M total)
- **Headquarters**: London, England, United Kingdom (also lists New York, United States as a primary hub)
- **Founded**: 2018
- **Founders**: Michael Faye (CEO, Co-founder)

## Core Business
- **Primary industry**: Financial Services / Fintech (International Money Transfers)
- **Target customers**: B2C – primarily diaspora communities in the UK, US, Canada, Australia, UAE, and EU sending money to friends and family in over 70 destinations across Africa, Asia, the Caribbean, and Latin America.
- **Mission or purpose statement**: To make cross-border remittances fast, secure, and affordable, working toward the UN Sustainable Development Goal of reducing remittance costs to under 3% by 2030. The company states it will not pursue strategies or practices it believes to be harmful to customers, even if that means restricting its product set.

## Core Business
- **Primary industry**: Financial Services (International Money Transfers / Remittances)
- **Target customers**: B2C – diaspora communities in the UK, US, Canada, Australia, UAE, and the EU.
- **Mission or purpose statement**: To help people send money back home quickly, securely, and at a fraction of the cost of traditional services, while working to make the UN Sustainable Development Goal of bringing cross-border remittance costs down by 2030 a reality today.

## Products & Services
- **Taptap Send App**: A mobile application that enables users to send money to over 70 destinations, including Nigeria, Senegal, Kenya, Ghana, Bangladesh, Pakistan, India, Mexico, and Brazil. The service focuses on low-cost, fast transfers, often to mobile money wallets, and is available in the UK, US, Canada, Australia, UAE, and across the EU.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of $78.4M (across multiple rounds, including a $65M Series B in December 2021 led by Spark Capital, and a $13.4M Series A in May 2020 led by Canaan Partners and Reid Hoffman). Estimated annual revenue of $10M.
- **Notable Investors/Partners**: Reid Hoffman (co-founder of LinkedIn), Spark Capital, Canaan Partners, Balderton Capital, Flourish Ventures, Breyer Capital, Omidyar Network, Helios, Wamda Capital, Crescent Enterprises, Slow Ventures, Coventures.
- **Growth Signals**: The company has moved billions of dollars and is trusted by millions of customers. It has grown to 280 employees (+24.8% YoY), operates in 35 countries, and has active job postings up 66.7% year-over-year. The company is live in the UK, US, Canada, Australia, UAE, and across the EU, sending to over 70 destinations.

## Competitive Advantages
- **Social Mission Focus**: The company explicitly prioritizes social good over profit, stating it will not pursue strategies harmful to customers, which builds strong brand trust in a market often plagued by high fees and poor service.
- **Deep Market Specialization**: Focuses on underserved diaspora corridors (Africa, Asia, Latin America, Caribbean) with deep local knowledge and partnerships, enabling fast transfers to mobile money wallets in rural areas where traditional services have limited reach.
- **Strong Investor Backing**: Backed by top-tier investors including Reid Hoffman, Spark Capital, and Canaan Partners, providing both capital and strategic credibility.
- **Rapid Growth & Scale**: Has moved billions of dollars and is trusted by millions of customers, with a presence in over 70 destination countries and 35 operating countries.

## Strategic Focus
- **Geographic Expansion**: Continuously launching new destination countries and corridors, with a focus on expanding reach in Africa, Asia, and Latin America.
- **Product Optimization**: Relentlessly pursuing solutions to lower costs, reduce delays, and increase convenience for users, particularly for mobile money wallet transfers.
- **Social Impact**: Deeply committed to its social mission of reducing remittance costs, which serves as a core strategic differentiator and driver of customer trust.

## Why Work Here
- **Culture**: Emphasizes a strong social mission ("Impact first"), teamwork ("Team next"), humility, and a focus on understanding specific local contexts ("Love the particular"). The company values proactive problem-solving and continuous improvement.
- **Global & Diverse Team**: Team members come from 25 countries and speak over 30 languages. Office hubs in New York, London, Brussels, Paris, Casablanca, and Dubai.
- **Remote/Hybrid Policy**: Not explicitly stated, but the company has multiple office hubs and a globally distributed team, suggesting a flexible or hybrid work environment.
- **Notable Perks**: Competitive salary and stock options, great benefits. Rated one of the best companies to escape to by Escape the City's 'Escape 100'. The company values learning about different cultures and celebrates diversity.
- **Engineering Culture**: Backed by top-tier VCs and rapidly growing, with a focus on solving hard problems in payments, compliance, and scalability. The team includes talent from top tech companies like Twitter, Yahoo, Uber, and Amazon.

## Sources
1. [taptapsend.com](https://www.taptapsend.com/en/about-us)
2. [taptapsend.com](https://www.taptapsend.com/en/careers)
3. [cbinsights.com](https://www.cbinsights.com/company/taptap-send)
4. [linkedin.com](https://uk.linkedin.com/company/taptapsend)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/taptapsend)

## Other roles at Taptap Send

- [IT Support Engineer](https://feeny.ai/job/it-support-engineer-taptap-send-dubai-dmxqn0dz5f97) — Dubai, United Arab Emirates
- [Senior Engineer, Security](https://feeny.ai/job/senior-engineer-security-taptap-send-new-york-pg8m1wjr4cn0) — New York, NY
- [General Application](https://feeny.ai/job/general-application-taptap-send-global-qfe22k6eqh2r) — Global
- [Head of India](https://feeny.ai/job/head-of-india-taptap-send-london-hbdyyfk8bxx8) — London, United Kingdom
- [Head of APAC](https://feeny.ai/job/head-of-apac-taptap-send-singapore-fz6vff7g615p) — Singapore
- [Global Business Development Lead](https://feeny.ai/job/global-business-development-lead-taptap-send-dubai-ejdr95w6a5bd) — Dubai, United Arab Emirates
- [Head of Partnerships (Africa)](https://feeny.ai/job/head-of-partnerships-africa-taptap-send-london-fhgevbkx1d09) — London, United Kingdom
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- [Head of Central Growth](https://feeny.ai/job/head-of-central-growth-taptap-send-new-york-1zjkkq8a58p1) — New York, NY
- [BD Manager, Institutional Payments](https://feeny.ai/job/bd-manager-institutional-payments-taptap-send-london-gfjxd610wmb2) — London, United Kingdom