---
title: 'Head of Business Systems & Security at Reachdesk Ltd'
canonical: 'https://feeny.ai/job/head-of-business-systems-security-reachdesk-ltd-london-england-dasdmyt0mfgs'
type: 'job'
last_seen: '2026-09-08'
---

# Head of Business Systems & Security at Reachdesk Ltd

- **Company:** Reachdesk Ltd
- **Location:** London England, United Kingdom
- **Posted:** 2026-09-07
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.eu.greenhouse.io/reachdesk/jobs/4970131101

## Job description

Remote (UK-based)

## About Us

Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees, while driving measurable ROI.

We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether you’re engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.

We’re growing, and we’re currently looking for a Head of Business Systems & Security to join us.

## The Role

As Head of Business Systems & Security you will own the platforms Reachdesk runs on, the security programme our customers rely on, and the IT that keeps the company working. That covers NetSuite, Salesforce, Workato and DealHub among others, the integration layer and data definitions beneath them, SOC 2 and access control, and the full device and application estate across our UK, US and Portugal teams. It is a broad, senior remit with real autonomy: you will decide how we use our systems, not simply keep them running.

This is a rare opportunity to shape a systems function rather than inherit one. You will set the architecture, governance and roadmap, lead a small team of engineers alongside specialist delivery partners, and work directly with the executive team and with every part of the business that runs on these systems. Beyond the estate itself, you will carry a standing mandate to find the manual work across the business, automate it, and make every other team measurably faster. This department is also our AI enabler: you will decide how Reachdesk adopts AI, and make it part of how people actually work rather than something they experiment with.

## Responsibilities

- Own the business systems estate end to end: NetSuite, Salesforce, Workato and DealHub among them, the integrations that connect them, and the data governance underneath.
- Set the architecture, operating model and roadmap for how Reachdesk uses its systems.
- Own the SOC 2 Type II programme, the security policy set and the risk register as the accountable business owner.
- Own identity and access management, joiner, mover and leaver processes, and the device and endpoint estate across three countries.
- Lead customer security assurance, from questionnaires and RFPs through to enterprise due diligence.
- Own the tech stack and application estate, including licence and spend decisions, consolidation and renewals.
- Own how Reachdesk adopts AI: the tools we invest in, the workflows we rebuild around them, and the training that keeps people using them well.
- Run our AI governance framework, covering acceptable use, data handling and the controls our customers and auditors expect.
- Take a standing remit to go into other teams’ processes, automate what should not be manual, and publish the impact.
- Lead and grow a small team of systems engineers, and manage specialist delivery partners including our Salesforce implementation partner.

## About You

- 5+ years in business systems, IT or BizTech leadership within B2B SaaS, including at least 3 years leading a function or team, ideally in a PE-backed environment.
- Deep, hands-on ownership of an enterprise CRM, ERP and the integration layer between them. We run Salesforce, NetSuite and Workato; equivalent platforms translate.
- Accountable ownership of a SOC 2 Type II or ISO 27001 programme, rather than supplying evidence into someone else’s.
- Identity and access, SSO and device estate ownership at a hundred-plus headcount across multiple countries.
- Still hands-on in the systems themselves, and able to walk through what you have configured, built or designed in detail rather than at a summary level.
- Genuinely strong with AI: you use it daily in your own work, you can tell a real use case from a demo, and you have put it into workflows other people depend on.
- The technical judgment to say whether an approach is the right one, and the confidence to tell a senior stakeholder when the process is the problem rather than the tooling.
- Able to translate technical trade-offs into commercial impact for any audience, from the executive team to the people who use the systems every day.
- Pragmatic about buying versus building, unsentimental about tools, and drawn to a broad remit with a small team rather than the reverse.

The Benefits

- Competitive salary with generous stock options
- Pension with employer contributions (NEST)
- Affordable Private Medical Insurance, including mental health support and fast access to care
- Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
- A genuinely collaborative culture with innovative, fun, and ambitious people

Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review Reachdesk’s Privacy Policy here: [www.reachdesk.com/candidate-privacy-policy](http://www.reachdesk.com/candidate-privacy-policy)

## About Reachdesk Ltd

## Company Overview
- **One-liner**: Reachdesk is a global, data-driven B2B gifting and swag platform that helps businesses build deeper connections with prospects, customers, and employees through personalized, automated gifting at scale.
- **Entity Type**: Private (funding stage not publicly disclosed)
- **Headquarters**: New York City, NY, United States (with offices in London, UK and Lisbon, Portugal)
- **Founded**: Not publicly available
- **Founders**: Not publicly available (CEO is Temy Mancusi-Ungaro)

## Core Business
- **Primary industry/industries**: Corporate gifting, marketing technology (MarTech), sales enablement, employee engagement
- **Target customers**: B2B – go-to-market (GTM) teams, sales, marketing, and people/HR teams at enterprise and mid-market companies
- **Mission or purpose statement**: “To help businesses build stronger relationships through thoughtful and measurable corporate gifting and swag.”

## Products & Services
- **Gifting Platform**: End-to-end solution to source, store, ship, track, and measure personalized gifts across 180+ countries. Integrates with CRMs (e.g., Salesforce, HubSpot) and marketing platforms via API and a Chrome extension.
- **Swag Sourcing & Fulfillment**: Full-service sourcing of branded merchandise with global warehousing and local shipping, eliminating middlemen and hidden fees.
- **Events Fulfillment**: On-site swag storage, shipping, and fulfillment for events, ensuring timely, branded delivery.
- **Analytics & ROI Tracking**: Dashboard to measure open rates, click-through rates, pipeline influence, and ROI (e.g., 5x pipeline ROI in first year, 85% open rate).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: 736,037 total gifts sent in 2024; 180+ countries served; 85% open rate and 56% conversion rate (vs. 3% for traditional marketing emails)
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Peak season in Dec 2024 saw 85,788 sends (2,767 per day); strong year-over-year adoption; expanding global warehouse network

## Competitive Advantages
- **Only fully integrated, end-to-end gifting & swag solution** that combines sourcing, fulfillment, personalization, and measurement in one platform.
- **Global fulfillment network** with local warehouses in the US, UK, and Portugal enabling fast, secure delivery to 180+ countries.
- **Data-driven attribution** – trackable ROI and pipeline impact, outperforming traditional email channels by a wide margin.
- **AI and automation** for hyper-personalized gifting at scale, plus seamless CRM/HRIS integrations.

## Strategic Focus
- Continue expanding global reach and warehouse footprint.
- Deepen integrations with leading CRM, marketing, and HR platforms.
- Drive adoption of gifting as a strategic, measurable channel for pipeline generation and employee retention.
- Enhance AI capabilities for personalization and campaign optimization.

## Why Work Here
- **Culture**: Described as “ambitious, supportive, and ready to make an impact” with values like “Be bold, learn fast, get things done” and “Win as one team.” 92% of employees say it’s a Great Place to Work (certified).
- **Work model**: Hybrid environment with offices in New York, London, and Lisbon. Flexibility to suit lifestyle.
- **Perks**: Medical, dental, and vision insurance; generous PTO; home office setup stipend; professional development budget; mental health support; team fun and gifts.
- **Diversity & Inclusion**: Committed to building a diverse and inclusive team; equal opportunity employer.
- **Sustainability**: Partners with eco-conscious vendors and charities.
- **Growth**: Autonomy and ownership encouraged; continuous learning and career advancement.

## Sources
1. [reachdesk.com](https://www.reachdesk.com/)
2. [Reachdesk Careers](https://www.reachdesk.com/careers)
3. [Reachdesk About Us](https://www.reachdesk.com/about-us)
4. [Great Place To Work – Reachdesk](https://www.greatplacetowork.com/certified-company/7044700)
5. [LinkedIn – Reachdesk](https://www.linkedin.com/company/reachdesk)

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