---
title: 'Head of City Operations at Vay'
canonical: 'https://feeny.ai/job/head-of-city-operations-vay-las-vegas-nevada-0820072as7e9'
type: 'job'
last_seen: '2026-09-11'
---

# Head of City Operations at Vay

- **Company:** Vay
- **Location:** Las Vegas Nevada, United States
- **Work type:** onsite
- **Posted:** 2026-08-10
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.eu.greenhouse.io/vay/jobs/4945858101

## Job description

Ever imagined saying, “I helped launch the future of transportation”?

We’re rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets.

We’re live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from [Grab](https://www.grab.com/sg/). Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you’ll feel right at home here.

Curious to experience Vay yourself? Use the code VAYCANDIDATE for $10 off your first trip in Las Vegas! Download the "Vay" app from the Apple or Google Play store & off you go!

What’s happening at Vay

- First to roll out vehicles in both Europe and the USA on public roads without a human being inside & currently the 2nd largest commercial, driverless car fleet in the Western World.
- We've partnered with [Kodiak](https://kodiak.ai/) to bring remote-driving technology to autonomous trucks in the US, showcasing our ability to integrate our system into heavy-duty commercial vehicles and expand the applications of our tech across the US.
- We’ve completed 10’s of thousands of trips so far and are busy multiplying our Las Vegas fleet just to meet demand!
- ...And soon we’ll be expanding across the US & Europe 🚀

We are looking for a strategic, analytical, and highly hands-on-in-the-right-places Head of City Operations to own the performance and scalability of Vay’s Las Vegas operation.

This role is broader than fleet management. You will design and continuously improve the operating system that connects vehicles, people, infrastructure, vendors, and technology. You will be accountable for making sure vehicles are available when needed, Field Support time is used effectively, operational decisions are grounded in data, and the city is prepared to support reliable growth.

You will lead the evolution of our operating model as Vay scales—from defining how daily work gets done in Las Vegas to creating the playbooks, standards, and infrastructure requirements that can be reused in future markets.

## What you’ll be driving

- City and Fleet Operations

- Own the operating model and performance of Vay’s Las Vegas city operation.
- Establish the processes, standards, priorities, and operating rhythms that support safe and reliable service.
- Partner with cross-functional teams to improve fleet availability, utilization, reliability, and overall operational performance.
- Identify recurring challenges and drive solutions that improve the system over time.

Field Support Leadership

- Use data and frontline feedback to identify opportunities to improve productivity, coverage, and the overall employee experience.
- Build clear expectations, training approaches, and development opportunities as the team grows.

Innovation and Operational Strategy

- Identify and test new ways to improve the efficiency, flexibility, and scalability of city operations.
- Shape the long-term strategy for charging, vehicle support, facilities, and other operational infrastructure as the fleet expands.
- Evaluate operational tradeoffs across cost, service quality, safety, capacity, and scalability.
- Introduce tools, systems, automation, and processes that reduce friction and improve decision-making.

Market Expansion and Partnerships

- Translate market requirements into practical plans for staffing, fleet support, infrastructure, vendors, safety, and service delivery.
- Develop repeatable operating playbooks and standards that can be adapted across markets.
- Build and manage relationships with vendors, infrastructure providers, service partners, and other external stakeholders.

Performance, Safety, and Continuous Improvement

- Define the metrics and reporting needed to understand city performance and guide priorities.
- Establish a culture of accountability, operational discipline, and continuous improvement.
- Partner with Safety, Legal, Engineering, Fleet, Commercial Operations, Finance, and other teams to manage risk and resolve operational blockers.
- Support effective incident response, business continuity, and safe working practices across the operation.

What are we looking for

- A track record of building, improving, or scaling an operation where processes and systems were still evolving.
- Experience leading and developing teams that operate across shifts, locations, or field environments.
- Strong analytical skills and the ability to use data to identify priorities, measure performance, and make sound decisions.
- Experience improving operational efficiency, workforce productivity, service quality, reliability, or cost.
- Experience managing vendors, partners, or service providers and holding them accountable to clear expectations.
- The ability to think strategically while staying close enough to execution to understand what is happening in the operation.
- Strong communication and stakeholder-management skills, including the ability to align technical, operational, and executive audiences.
- A builder’s mindset, with the creativity, judgment, and resilience to create structure in an ambiguous, fast-moving environment.
- Willingness to work on-site in Las Vegas and travel to support future market launches as needed.

## Why choose Vay

💪A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.

🌍 Huge scope for impact in a fast paced environment

💰 ESOP stock options: A stake in Vay’s future - not just a salary.

🌴 FlexiblePaid Vacation Days

🎫 401(k) programme

🏥 Health, Dental & Vision Insurance

🚗 All Vay team members receive 30% off their Vay rides

🏋️‍♂️ Wellness Hub free gym access & wellness app subscriptions

🛍️ Exclusive external discounts

✈️ Relocation financial assistance when relocating to Las Vegas

🎊 Regular team events throughout the year For more information on Vay’s physical demands, working environments and safety requirements, you can review this [link](https://docs.google.com/document/d/1swEohclBwsOgx37G4NHE2szYCA6avS_aQX_WSJ7Ih8k/edit?tab=t.0#heading=h.6dlrur2mwcd9). We’ll also cover anything specific to this role during the first interview.

We’d love to stay connected for future opportunities, so feel free to include your LinkedIn profile when you apply.

We welcome applications from all backgrounds and experiences. If you’re excited about shaping something truly groundbreaking, we’d be happy to hear from you.

## About Vay

## Company Overview
- **One-liner**: Vay develops automotive-grade remote driving technology to deliver driverless mobility services that are safer, more affordable, and scalable today.
- **Entity Type**: Private (Series B+; total funding over $200M)
- **Headquarters**: Berlin, Germany (with offices in Las Vegas, USA and Hamburg, Germany)
- **Founded**: 2018
- **Founders**: Thomas von der Ohe, Fabrizio Scelsi, Bogdan Djukic

## Core Business
- **Primary industry**: Autonomous vehicles, remote driving, urban mobility, transportation-as-a-service
- **Target customers**: B2C (individual riders via the Vay app) and B2B (fleet operators, OEMs, commercial vehicle companies)
- **Mission**: To make transportation safer, smarter, and more accessible – ultimately removing the need for personal car ownership.

## Products & Services
- **[Vay App]**: Mobility service that lets users request an electric vehicle to be remotely delivered to their location. After driving manually, the user exits and a remote driver parks the car – eliminating parking hassle. Available in Las Vegas, priced at half the cost of ride-hail.
- **[Remote Driving Technology]**: Automotive-grade, regulation-ready remote driving stack used for B2B applications – enabling driverless delivery, autonomous vehicle teleoperation, and commercial fleet operations.
- **[Light Commercial Vehicle Solutions]**: Tailored remote driving solutions for vans, trucks, and other commercial vehicles, offered to enterprise partners.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding raised >$200M
- **Notable Investors/Partners**: Grab (strategic investment), Kinnevik, Coatue, Atomico, General Catalyst; angel investors include F1 World Champion Nico Rosberg and former Alphabet CFO Patrick Pichette.
- **Growth Signals**:
  - First company in Europe to drive a vehicle without a safety driver on public roads (Hamburg, Jan 2023).
  - Launched commercial service in Las Vegas (Jan 2024), expanded to 175 vehicles and a Remote Driving Center inside the Zappos Campus.
  - Partnership with Nexar for predictive AI safety; partnership with Goodwrx.
  - Over 30,000 rides served and fleet of 100+ vehicles (as of mid-2025).
  - Team of 200+ people from Google, Tesla, Audi, Lyft, Zoox, NASA.
  - June 2025: raised $60M from Grab (with potential to $410M) to expand US footprint and develop its own autonomy tech stack.

## Competitive Advantages
- **First-mover in commercial remote driving** – only company with public road operations in both Europe and the US.
- **Regulatory pioneer** – helped shape Germany’s remote driving regulation, enabling commercialization at scale.
- **Automotive-grade technology** – built from the ground up for safety and reliability, not retrofitted.
- **Experienced team** – combines Silicon Valley software engineering with European automotive engineering.
- **Hybrid approach** – remote driving as a bridge to full autonomy, already generating revenue and real-world data.

## Strategic Focus
- Scale the Las Vegas mobility service and expand to additional US cities.
- Grow B2B partnerships (fleet operators, OEMs, last-mile delivery).
- Develop proprietary autonomy tech stack (announced June 2025) to complement remote driving.
- Continue regulatory engagement to enable broader commercial deployment globally.

## Why Work Here
- **Culture highlights**: Values include “Drive Real-World Change”, “Make an Impact”, “Grow With Us”, “We pioneer change”, “We create magic”, “We build trust”, “We drive action”, “We fuel collaboration”. Emphasis on solving novel problems and deploying real technology.
- **Remote/hybrid policy**: Berlin office offers hybrid options; Las Vegas and Hamburg roles are likely on-site, especially for operations and engineering.
- **Notable perks**: Work on technology that hasn’t been done before; cross-functional teams; direct impact on a new mobility category; fast scaling environment with strong funding.
- **Engineering culture**: Focus on safety, reliability, and real-world deployment. Teams span embedded software, backend, data science, security, systems, and teleoperation.

## Sources
1. [vay.io/about](https://vay.io/about/)
2. [vay.io/about/careers](https://vay.io/about/careers/)
3. [vay.io](https://vay.io/)
4. [vay.io/about/meet-the-team](https://vay.io/about/meet-the-team/)
5. [vay.io/about/press](https://vay.io/about/press/)

## Other roles at Vay

- [Marketing Specialist - Social Media & Content Creator](https://feeny.ai/job/marketing-specialist-social-media-content-creator-vay-las-vegas-nevada-4xc2wf30arg5) — Las Vegas Nevada, United States
- [Vehicle Technician - Part Time](https://feeny.ai/job/vehicle-technician-part-time-vay-las-vegas-nevada-cvn77hk3dcm2) — Las Vegas Nevada, United States
- [Head of Customer Experience](https://feeny.ai/job/head-of-customer-experience-vay-las-vegas-nevada-6psjd7hqqhap) — Las Vegas Nevada, United States
- [Senior Backend Engineer](https://feeny.ai/job/senior-backend-engineer-vay-las-vegas-nevada-yegk4tjsh6xt) — Las Vegas Nevada, United States
- [Field Support Agent (Night Shift - Part time)](https://feeny.ai/job/field-support-agent-night-shift-part-time-vay-las-vegas-nevada-9c0hnbyfztvt) — Las Vegas Nevada, United States
- [Field Support Agent (Afternoon Shift - Part Time)](https://feeny.ai/job/field-support-agent-afternoon-shift-part-time-vay-las-vegas-nevada-wy5x14251wma) — Las Vegas Nevada, United States
- [(Principal) Senior Security Engineer](https://feeny.ai/job/principal-senior-security-engineer-vay-berlin-kxyv0exed3pf) — Berlin, Germany
- [Senior Software Engineer, Connectivity, C++](https://feeny.ai/job/senior-software-engineer-connectivity-c-vay-berlin-h492pkqvxvnq) — Berlin, Germany
- [Operational Safety Lead](https://feeny.ai/job/operational-safety-lead-vay-las-vegas-nevada-ekpcb2kr8dpd) — Las Vegas Nevada, United States
- [Principal Full-Stack Engineer, Operations & Fleet Platform](https://feeny.ai/job/principal-full-stack-engineer-operations-fleet-platform-vay-las-vegas-nevada-avqhxmrrsa38) — Las Vegas Nevada, United States