--- title: 'Head of Client Success, MENA at OpenFX' canonical: 'https://feeny.ai/job/head-of-client-success-mena-openfx-united-arab-emirates-z7fgjertr7ha' type: 'job' last_seen: '2026-10-16' --- # Head of Client Success, MENA at OpenFX - **Company:** OpenFX - **Location:** United Arab Emirates - **Posted:** 2026-09-15 - **Last confirmed live:** 2026-10-16 - **Apply:** https://job-boards.greenhouse.io/openfx/jobs/5424255008 ## Job description ## About Us OpenFX is on a mission to become the global backbone for cross-border FX transactions. We are building the infrastructure to power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling remarkably. We're backed by Accel, NFX, Accomplice, and other top-tier investors. We seek an experienced Head of Client Success, MENA to ensure the satisfaction and retention of our institutional clients, and to build the client success team for the region. As a key member of our customer-facing team, you'll manage the overall customer experience, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success. ## Responsibilities & Expectations Client Growth & Optimization - Analyze client trading data to identify opportunities for volume growth and cost savings. - Create regular reviews showcasing platform value and optimization opportunities. - Develop and execute account growth strategies based on quantitative analysis that grow transaction volume by helping customers optimize their FX flows and ensuring they manage a larger share of their trading activity through our platform. ## Team Building & Leadership - Build and hire the MENA client success team, sequencing roles against regional growth. - Set the operating rhythm: account planning cadence, coverage model, and escalation paths. - Coach and develop the team, owning their performance and progression. - This is a player-coach role. For the first year you are the team, carrying accounts and handling client service requests while building the function around you. Operational Excellence - Manage smooth client ramping processes, including technical integration and training. - Coordinate with internal teams to resolve any trading or settlement issues promptly. - Provide regular reporting on client health metrics and growth opportunities. - Collect and organize client feedback for product and service improvement. Trading Relationship Management - Serve as the primary point of contact for institutional clients' day-to-day FX trading needs - Monitor client trading patterns, volumes, and pricing to ensure optimal execution. - Work with trading teams to understand their workflows and identify efficiency opportunities. Must-Have Qualifications - 6+ years of experience in client-facing roles with financial services institutions - 8+ years of overall professional experience. - Strong understanding of FX markets, trading operations, and treasury workflows - Experience in analyzing trading data and creating actionable insights - Proven track record of growing institutional relationships - Based in Dubai, with the right to work and willingness to travel across the GCC Nice-to-Have Qualifications - Experience with FX trading platforms or financial technology products - Understanding of API integrations and trading system workflows - Background in treasury operations or institutional trading - Familiarity with regulatory requirements for FX trading, including CBUAE, VARA and DFSA - Existing relationships across regional exchange houses, MTOs or PSPs What Sets Great Candidates Apart - Ability to analyze trading patterns and identify optimization opportunities - Strong project management skills for coordinating complex client implementations - Experience working with both technical and business stakeholders - Track record of growing institutional relationships through data-driven insights - Holds margin under pressure rather than defaulting to discounting - Advanced fluency with AI tools, applied as a core part of how you work ## What We Offer - Competitive compensation package, including equity in a high-growth company - Opportunity to work on cutting-edge technology at a very fast-paced startup - Collaborative and supportive work environment - Professional development and growth opportunities - Work with innovative technology and leading financial institutions. We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ## About OpenFX ## Company Overview - **One-liner**: OpenFX is building a modern, real-time settlement network that replaces outdated cross-border payment systems, enabling businesses to move money globally with 99% faster settlement and significantly lower costs. - **Entity Type**: Private (Series A) - **Headquarters**: Miami, Florida, United States - **Founded**: 2024 - **Founders**: Prabhakar Reddy (Founder & CEO) ## Core Business - **Primary industry/industries**: Financial Services, Cross-Border Payments, FX (Foreign Exchange) Infrastructure, Fintech - **Target customers**: B2B; finance teams at enterprises and businesses of all sizes that need to move money across borders; companies needing embedded financial infrastructure. - **Mission or purpose statement**: "Make money move as freely as data." The company aims to create an open, transparent, and accessible network where settlements occur in seconds, costs are reduced from percentage points to basis points, and trade execution is programmatic (via APIs) and available 24/7/365. ## Products & Services - **Real-Time Settlement Network**: A proprietary platform that bridges previously isolated domestic payment networks and optimizes capital flows, bypassing the complex correspondent banking system. It delivers 24/7/365 operations, with most transactions settling in under 60 minutes. - **FX & Treasury Management**: Seamless, low-cost FX liquidity available 24/7, with transparent pricing (0.01-0.3%) and zero hidden costs. - **Embedded Financial Infrastructure**: APIs that allow companies to integrate global money movement directly into their own platforms. - **Real-Time Tracking & Reporting**: Enhanced transparency with real-time tracking and detailed reporting for all transactions. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric - Total Funding**: **$117 million** across three rounds. - **Funding History**: - **Series A (March 2026)**: $94 million, led by Accel with 8 investors. - **Venture Round (June 2025)**: $23 million, led by Accel with 6 investors. - **Seed Round (June 2024)**: Undisclosed amount with 1 investor. - **Notable Investors/Partners**: **Accel** is the lead investor across all rounds. Other investors include a total of 8 in the Series A and 6 in the Venture Round. - **Growth Signals**: - Processes **billions in annualized payment volume**. - Experienced rapid headcount growth of **+12.5% monthly** (currently ~50 employees). - Active job postings have grown **+30.8% monthly** (17 open roles). - Global team operating across North America, Europe, Middle East, and Asia (7 countries). - Team includes alumni from major fintech and finance firms like Affirm, Revolut, Coinbase, PayPal, Visa, Mastercard, JP Morgan, and Goldman Sachs. ## Competitive Advantages - **Speed & Cost**: Claims to be 99% faster (most transactions settle in <60 mins vs. 2-7 days) and 80% cheaper than traditional FX and correspondent banking systems. - **24/7/365 Operations**: The platform operates continuously, including weekends and holidays, unlike the traditional market which shuts down. - **Proprietary Technology**: Built a new settlement infrastructure from the ground up to bypass the complex, multi-layered correspondent banking system, optimizing capital flows through proprietary routing technology. - **Institutional-Grade Security**: 99.99% uptime and robust security measures. - **Experienced Team**: Founded and staffed by serial entrepreneurs and experts from top-tier financial and technology companies. ## Strategic Focus - **Global Expansion**: The company has regional heads for North America, Latin America, Europe, the Middle East, APAC, and Africa/India, indicating a strong focus on global market penetration. - **Becoming the Digital Backbone**: By 2030, OpenFX envisions itself as the critical digital backbone of global finance, processing trillions through its settlement network. - **Product Development**: Actively hiring for product roles focused on API, payments, currency expansion, and onboarding, signaling a push for product maturity and feature depth. - **Compliance & Licensing**: Hiring for Heads of Compliance and Licensing in the Americas, UK, and UAE, indicating a strategic focus on regulatory compliance across key markets. ## Why Work Here - **Culture & Values**: The company emphasizes "Velocity" (swift response, strategic speed), "Trust & Ownership" (autonomy, radical responsibility), and "Respect" (collaboration over ego). The mission is to "make money move as freely as data." - **Remote/Hybrid/Office Policy**: The company has a global, distributed team with hubs in Miami (HQ), London, Dubai, Bengaluru, and other locations. Many roles are listed as "Remote (USA)" or "Remote (EMEA or APAC)", suggesting a flexible, remote-friendly culture. - **Notable Perks & Engineering Culture**: The company is building infrastructure for the next century of global commerce. The engineering team is building a new settlement network from the ground up, offering a challenging and impactful technical environment. The team is composed of veterans from top tech and finance firms, providing a high-caliber peer group. - **Growth Trajectory**: With $117M in funding, rapid headcount growth, and ambitious goals, OpenFX offers the opportunity to be part of a high-growth startup at a critical stage. - **Diverse & Global Team**: The company has a strong international presence with teams across 7 countries, offering a diverse and global work environment. ## Sources 1. [openfx.com - Company Page](https://www.openfx.com/company) 2. [openfx.com - Careers Page](https://www.openfx.com/careers) 3. [openfx.com - Homepage](https://www.openfx.com/) 4. [Greenhouse - OpenFX Jobs](http://job-boards.greenhouse.io/openfx) 5. [LinkedIn - OpenFX Company Profile](https://www.linkedin.com/company/openfx) ## Other roles at OpenFX - [Client Success, LATAM](https://feeny.ai/job/client-success-latam-openfx-miami-dg3k472xhct9) — Miami, FL - [Commercial Legal Counsel](https://feeny.ai/job/commercial-legal-counsel-openfx-miami-usa-london-uk-amsterdam-ncq1hndb7v18) — Miami Usa London UK Amsterdam, Netherlands - [Client Success, North America](https://feeny.ai/job/client-success-north-america-openfx-miami-k33367r2gna0) — Miami, FL - [Engineering Manager - DevOps](https://feeny.ai/job/engineering-manager-devops-openfx-bengaluru-dyrqveqqj6sx) — Bengaluru, India - [SDET (L2) - Banking](https://feeny.ai/job/sdet-l2-banking-openfx-bengaluru-42pptstq5x66) — Bengaluru, India - [Quantitative Trader / Developer — Capital Markets](https://feeny.ai/job/quantitative-trader-developer-capital-markets-openfx-new-york-m2mf2kbwmxkk) — New York, NY / Dubai, United Arab Emirates / London, United Kingdom / Miami, FL / Bangalore, India - [Engineering Manager- Data](https://feeny.ai/job/engineering-manager-data-openfx-bengaluru-9nm34cyha23b) — Bengaluru, India - [Engineering Manager- Payments](https://feeny.ai/job/engineering-manager-payments-openfx-bengaluru-jaj9zevgjcwy) — Bengaluru, India - [Senior Backend Engineer (L5) -Payments](https://feeny.ai/job/senior-backend-engineer-l5-payments-openfx-bengaluru-h6ztjwzr3z2a) — Bengaluru, India - [Senior Backend Engineer (L3) - Payments](https://feeny.ai/job/senior-backend-engineer-l3-payments-openfx-bengaluru-6syg5phnzfab) — Bengaluru, India