---
title: 'Head of Client Support and Operations at Helm Health'
canonical: 'https://feeny.ai/job/head-of-client-support-and-operations-helm-health-united-states-zabhqb3mh2d2'
type: 'job'
last_seen: '2026-10-20'
---

# Head of Client Support and Operations at Helm Health

- **Company:** Helm Health
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-10-20
- **Apply:** https://jobs.gem.com/helm-health/am9icG9zdDoWxaHh_BxGDIk6RbXCECV0

## Job description

## About Helm Health

Helm is a Series A start-up transforming health insurance with "Dynamic Copay" – a new insurance plan that lets members see simple, upfront prices for all medical care before making decisions. Our team is building the infrastructure to power these plans for health insurance payors. With Helm, our clients offer simpler health plans to their members, helping them navigate to higher-value care.

Our team has specialized in Dynamic Copay solutions since 2020, and Helm is the only independent platform in the market. We have grown rapidly since our launch, working with clients from local health plans to the nation's largest health insurers. The market is forming around us, making it an exciting time to join!

## Role Overview

This role will lead client support for Helm and will manage and grow a team supporting all payer and TPA relationships. They will drive the process to ensure issues are triaged, routed, and resolved, and serve as the voice that keeps clients informed with clear status and confident timelines. The role blends client-facing enterprise support, internal issue-resolution ownership, and voice of the customer in product management—with an intentionally evolving scope. This role sits within our Product organization and will work closely with our Client Delivery team.

You will be successful in this role if

- You've personally designed a customer support model for a B2B (or B2B2C, like Helm's) business.
- You've been in the trenches alongside product managers, data teams, and engineers.
- You get genuine joy from solving other people's problems.
- You have a thoughtful answer to: "Is the customer always right?"

Responsibilies Own the client support function

- Deliver a best-in-class support experience for our clients.
- Define and own SLA commitments for all clients.
- Work daily with client users, with heavy emphasis on our client's member and provider service teams.
- Build relationships with operations and IT team leaders at our clients; partner with them to implement a high-functioning support model.
- Work hand in hand with Client Delivery to provide a great post-launch experience for our clients and their members.
- Develop a scalable system. Enforce consistency across internal contributors.

Client engagement and growth

- Establish a culture of proactive, concise communication with our clients.
- Escalate stale or blocked items internally with appropriate urgency. Speak openly and directly with any internal stakeholder.
- Work closely with clients to configure plans and onboard employer groups as they add members to the platform.
- Work with Product and Engineering to establish a consistent employer onboarding process across clients - this will drive growth for our clients (and thus for Helm!)

Product development

- Act as an aggregator of client information and product feedback. Constantly share internally.
- Bring structured, evidence-based recommendations to product planning and feature prioritization.
- Proactively raise unresolved issues, push for timelines, and advocate for our clients all the time.

## Qualifications

- 6–9+ years of experience in client support, client delivery, or operations roles within healthcare technology or enterprise SaaS companies. Ideal candidates have worked in high-growth start-up environments.
- Experience setting up or managing a support team. Ideal candidates have designed and built an enterprise support or consumer support function from scratch.
- Strong understanding of technology tools and vendors that support great client engagement and support experiences.
- Preference for direct experience in healthcare or healthtech. Ideal candidates will have worked directly with health insurance payers or third-party administrators.
- Familiarity with payer systems (e.g., claims administration platforms) and healthcare data exchanges (e.g., 837 EDI) is a major plus.

## Compensation

The target base salary range for this position is $160,000 - $220,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by several factors, including experience, skills, location, internal pay equity, and other relevant business considerations.

## Benefits/Offerings

- Bonus + equity
- Unlimited PTO (mandatory 12 days)
- Computer + home office stipend
- 401(k) + matching
- Medical, dental, and vision insurance
- Autonomy and room for career growth

Occasional Travel We meet quarterly as a company.

Please note that this is a fully remote opportunity.

## About Helm Health

## Company Overview
- **One-liner**: Helm Health powers a new wave of health plans by providing a Dynamic Copay platform that brings simple, upfront prices to members and eliminates deductibles.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: Columbus, Ohio, United States
- **Founded**: 2023
- **Founders**: Brodie Stone, Ross Klosterman

## Core Business
- **Primary industry**: Healthtech / Insurance technology (Embedded Software Products)
- **Target customers**: B2B – TPAs (Third-Party Administrators) and carriers who build Dynamic Copay products for their members
- **Mission or purpose statement**: “Take the confusion out of health insurance by making every service easily shoppable, upfront. Guaranteed.”

## Products & Services
- **[Dynamic Copay]**: A system that adjusts member cost share based on the value of healthcare services, aiming to provide higher benefit coverage and lower total cost of care. (SaaS platform)
- **[Copay Algorithm]**: Dynamically scores healthcare providers and assigns copay levels to them. (Algorithm/API)
- **[Copay Repricer]**: Bundles claims to match the price quoted upfront to the member. (Service/API)
- **[Shopping Tool]**: An intuitive search experience for healthcare services, used by members and navigators. (Application)
- **[Provider Finder Tool]**: Helps users find healthcare providers with regularly updated information from partners. (Informational tool)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Seed round, amount not publicly available)
- **Key Metric**: Total Funding – Seed round from 1 investor (undisclosed amount)
- **Notable Investors/Partners**: Investor not named; partners include TPAs and carriers (specific names not public)
- **Growth Signals**: Employee headcount grew 61.5% year-over-year (from ~10 to 17-19 employees); remote-first hiring across engineering, product, and executive roles; 75% of care is shopped through the platform, delivering 15% plan savings.

## Competitive Advantages
- **Dynamic Copay model** that uses upfront prices to drive member engagement and decision making, reducing plan costs.
- **Smart claim bundling** preserves provider fee-for-service reimbursement while creating simple, guaranteed prices for members.
- **Value-based coverage** based on provider cost and quality, eliminating deductibles and reducing complexity.
- **Early mover** in a niche combining health insurance transparency with algorithmic pricing.

## Strategic Focus
- **Scale the engineering team** to build out core backend infrastructure, data pipelines, and public-facing APIs.
- **Expand product capabilities** in claims monitoring, self-service configuration, and reporting.
- **Deepen partner integrations** with TPAs and carriers to drive adoption of Dynamic Copay products.
- **Maintain HIPAA compliance** and data governance as the platform grows.

## Why Work Here
- **Remote-first culture** – all current open positions are remote within the United States.
- **Early-stage impact** – join a small, growing team (17-19 employees) where engineers own significant parts of the architecture.
- **Mission-driven** – work on making healthcare pricing transparent and affordable.
- **Modern tech stack** – TypeScript, PostgreSQL, Redis, BigQuery, gRPC, and cloud infrastructure (CI/CD, DevOps).
- **Growth opportunities** – roles span senior to staff levels; company has grown headcount >60% YoY and shows strong product-market fit.
- **Notable perks** – not explicitly listed, but typical of early-stage healthtech startups: equity, flexible remote work, direct influence on product direction.

## Sources
1. [helmhealth.com](https://www.helmhealth.com/)
2. [crunchbase.com](https://www.crunchbase.com/organization/helm-health)
3. [builtin.com](https://builtin.com/company/helm-health/jobs)
4. [linkedin.com](https://linkedin.com/company/pay-with-helm)
5. [gem.com](https://jobs.gem.com/helm-health)

## Other roles at Helm Health

- [Senior Back-End Engineer: Infrastructure](https://feeny.ai/job/senior-back-end-engineer-infrastructure-helm-health-united-states-tkdnppnej5jc) — United States
- [Staff Product Manager: Admin Dashboard & Configuration Engine](https://feeny.ai/job/staff-product-manager-admin-dashboard-configuration-engine-helm-health-united-tpt3pnav91bz) — United States
- [Staff Back-End Engineer: Search APIs](https://feeny.ai/job/staff-back-end-engineer-search-apis-helm-health-united-states-8faygvtjn2mb) — United States
- [Staff Back-End Engineer: Claims Engine](https://feeny.ai/job/staff-back-end-engineer-claims-engine-helm-health-united-states-m6wtswc4zf2q) — United States
- [Chief of Staff](https://feeny.ai/job/chief-of-staff-helm-health-united-states-azn9zmvttx9b) — United States
- [Staff Back-End Engineer: Data](https://feeny.ai/job/staff-back-end-engineer-data-helm-health-united-states-zmzzpt2tfqsr) — United States
- [Senior Back-End Engineer: Dynamic Copay Engine](https://feeny.ai/job/senior-back-end-engineer-dynamic-copay-engine-helm-health-united-states-c91q02392xh7) — United States