---
title: 'Head of Clinical Operations at Conduit Health'
canonical: 'https://feeny.ai/job/head-of-clinical-operations-conduit-health-new-york-9askg20m1zjx'
type: 'job'
last_seen: '2026-09-15'
---

# Head of Clinical Operations at Conduit Health

- **Company:** Conduit Health
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-09
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/conduit-health/09b971f9-1703-4980-9a11-bf21cb9953dc

## Job description

Head of Clinical Operations

## About Conduit Health

Conduit Health is transforming the hardest, most outdated corner of post-acute care: getting essential medical equipment and supplies into patients' homes. We are the first vertically integrated, AI-powered platform that unites ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience. In seconds, case managers and providers can say yes to patients who would otherwise wait weeks, while we handle every step behind the scenes. We closed a Series A led by Drive Capital in early 2026 and are scaling fast.

## The Role

We are hiring a Head of Clinical Operations to spearhead strategic initiatives for our fast-growing clinical business, serving as the operational engine for a platform projected to reach eight figures in revenue by year-end. You will own the clinical infrastructure from the ground up, ensuring we scale with the highest standards of compliance, quality, and efficiency. Today, we operate in a high-growth environment where clinical policies and delivery models are ripe for formalization. We need a leader who can build the structural playbook, professionalize our internal operations, and launch critical, high-impact initiatives that leverage our existing patient base. You will define the roadmap for our clinical service delivery and expand the organization that delivers it, improving the systems and operating model needed to scale a sophisticated, internally-managed clinical operation and deliver an exceptional patient experience. This is a hands-on, high-ownership leadership role with full P&L responsibility and a seat at the leadership table from day one.

In this role, you will

- Own our clinical service operations end to end: clinician supply, capacity, scheduling, care delivery performance, and quality across all encounters.
- Build the recruiting, credentialing, and licensing engine, and scale our clinician workforce to meet aggressive growth targets across multiple states.
- Develop and oversee clinical quality, including clinical SOPs, documentation standards, supervision structures, and medical-necessity rigor, ensuring consistent, high-quality, and compliant audit-ready care delivery.
- Design, pilot, and scale our longitudinal care program, including eligibility, consent, matching, time-tracking, and billing.
- Build and lead key teams: clinical providers, care management, and clinical HR / credentialing.
- Own the clinical P&L, optimize our staffing models, and transition us from external reliance to a proprietary, high-quality, and cost-efficient operating model.
- Define and monitor the operational and clinical KPIs that drive quality, access, efficiency, and profitability, using data to continuously improve performance.
- Join the leadership team and partner across Fulfillment, Patient Experience, Revenue Cycle, Product, and Engineering.

## About You

You are a clinical operator and a builder. You are comfortable being the most senior clinical-ops voice in the room and just as comfortable writing the SOP, auditing a chart, and running a pilot yourself. You are deeply data-driven, using metrics, experimentation, and operational insights to identify opportunities, make decisions, and measure impact. You care about access to care and about unit economics, and you do not see those as in conflict. You can balance operational rigor with innovation, identifying opportunities to rethink workflows, care models, and service delivery as we grow.

You might be a fit if you

- Have 8+ years in clinical operations, including time as the most senior clinical-ops leader or a clear top lieutenant at a growing company.
- Have built in a startup environment, not just operated inside scale.
- Have either led provider recruiting at scale or run a high-volume telehealth practice.
- Have operated inside a real health system, payer, or comparably regulated organization.
- Have built and scaled a multi-state clinician workforce, including licensing and credentialing.
- Have stood up clinical quality and compliance programs from scratch: chart audit, training, supervision, SOPs.
- Are comfortable owning a P&L and thrive in fast-moving, low-ego, ambiguous environments.

Bonus points if you have

- DME / HME, home-based, or post-acute care experience.
- A clinical license (RN / NP) or clinical training.
- Hands-on experience with headless EMRs.
- Reported to or worked closely with founders.

## Equal Opportunity

Conduit Health is an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

## About Conduit Health

## Company Overview
- **One-liner**: Conduit Health makes it easy for Medicare and Medicaid patients to get essential home medical supplies fully covered by insurance, by integrating clinical evaluation, insurance authorization, and supply fulfillment into one seamless platform.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, USA
- **Founded**: 2023
- **Founders**: Natan Wise (CEO) and Rocky Seftel (CPO)

## Core Business
- Primary industry/industries: Healthcare technology, Durable Medical Equipment (DME), Insurance navigation
- Target customers: B2C (Medicare and Medicaid patients and their caregivers) and B2B (MLTSS plans, home care agencies, discharge planning teams, skilled nursing facilities, case management organizations)
- Mission or purpose statement: To make it easier for patients to access what they're already entitled to — insurance-covered home medical supplies — so they can stay healthy and independent at home.

## Products & Services
- **Platform/Service**: A consumer-facing platform that connects patients with licensed clinicians over a quick phone or video call, verifies insurance eligibility, and handles all prescriptions and paperwork to deliver medical supplies directly to the patient's door with easy monthly re-ordering.
- **CareOS (Proprietary AI Engine)**: The Conduit Authorization and Reimbursement Engine, an agentic AI platform trained on 50,000+ patient interactions. It predicts coverage and automates payer workflows in real time to accelerate approvals and cut through insurance bottlenecks.
- **Product Catalog**: A wide range of DME including adult diapers, pull-ups, chux, liners, pads, transport chairs, rollators, walkers, manual wheelchairs, Hoyer lifts, and continuous glucose monitors (e.g., Dexcom G7, FreeStyle Libre 2+ and 3+).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding — $22 million (raised $17M Series A in March 2026, led by Drive Capital, with participation from XYZ Ventures, Twelve Below, Eniac Ventures, and others) [prnewswire.com](https://www.prnewswire.com/news-releases/conduit-health-raises-17-million-series-a-to-rebuild-the-path-to-insurance-covered-medical-supplies-302715481.html)
- **Notable Investors/Partners**: Drive Capital, XYZ Ventures, Twelve Below, Eniac Ventures, Diede van Lamoen [conduithealth.com](https://www.conduithealth.com/about)
- **Growth Signals**: Over 50,000 patients served since its public launch in late 2024. The company saw more patients in February 2026 than in the entire first half of 2025. Its payer network includes more than 100 health plans covering nearly 90 million lives. Product catalog has increased four times over since launch. [prnewswire.com](https://www.prnewswire.com/news-releases/conduit-health-raises-17-million-series-a-to-rebuild-the-path-to-insurance-covered-medical-supplies-302715481.html)

## Competitive Advantages
- **Vertically Integrated Model**: Conduit consolidates clinical evaluation, insurance authorization, and fulfillment under one roof, eliminating the administrative handoffs that typically delay access for weeks.
- **CareOS Moat**: A proprietary AI engine trained on 50,000+ cases that codifies hundreds of thousands of payer-specific rules. It gets stronger with every new case, creating a data network effect that is difficult to replicate.
- **Zero Cost to Patients**: Everything is fully covered by insurance — no out-of-pocket costs, no insurance forms, and no need to visit a doctor beforehand, dramatically lowering the barrier to access.
- **Consumer-First Approach**: Unlike traditional DME suppliers, Conduit is built for the patient experience, with a quick online intake, telehealth consults, and automated monthly resupply.

## Strategic Focus
- **Current Priorities**: Continue scaling the vertically-integrated model to serve the growing aging-at-home population. Expand the payer network and product catalog. Leverage CareOS to take on more denial risk and standardize workflows.
- **Future Vision**: Expand beyond DME into a broader range of insurance-covered services for home healthcare, including transportation to medical appointments, medically-tailored meals, and home modifications. [prnewswire.com](https://www.prnewswire.com/news-releases/conduit-health-raises-17-million-series-a-to-rebuild-the-path-to-insurance-covered-medical-supplies-302715481.html)

## Why Work Here
- **Culture Highlights**: Mission-driven team with genuine excitement for improving home healthcare. High-trust, autonomous environment where egos are left at the door. They move fast and have fun. [conduithealth.com](https://www.conduithealth.com/careers)
- **Remote/Hybrid Policy**: Hybrid model — collaborate in the NYC office 3 days a week, with flexibility to work remotely the rest of the time. [conduithealth.com](https://www.conduithealth.com/careers)
- **Notable Perks**: Competitive salary and equity, unlimited PTO, comprehensive medical/dental/vision coverage. [conduithealth.com](https://www.conduithealth.com/careers)
- **Engineering Culture**: Building a new system for healthcare at home. Opportunity to work on a cutting-edge agentic AI platform (CareOS) that directly impacts patient outcomes. Currently hiring across Engineering, Product, Operations, and Growth. [conduithealth.com](https://www.conduithealth.com/careers)

## Sources
1. [conduithealth.com](https://www.conduithealth.com/)
2. [conduithealth.com/about](https://www.conduithealth.com/about)
3. [conduithealth.com/careers](https://www.conduithealth.com/careers)
4. [prnewswire.com](https://www.prnewswire.com/news-releases/conduit-health-raises-17-million-series-a-to-rebuild-the-path-to-insurance-covered-medical-supplies-302715481.html)
5. [cbinsights.com](https://www.cbinsights.com/company/conduit-health)

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