--- title: 'Head of Content Operations at IANS' canonical: 'https://feeny.ai/job/head-of-content-operations-ians-125-high-street-boston-gbdnkptfbnph' type: 'job' last_seen: '2026-11-09' --- # Head of Content Operations at IANS - **Company:** IANS - **Location:** 125 High Street Boston, MA - **Work type:** hybrid - **Posted:** 2026-09-29 - **Last confirmed live:** 2026-11-09 - **Apply:** https://job-boards.greenhouse.io/ians/jobs/5251862007 ## Job description Head of Content Operations Compensation range is $110,000-$145,000 + bonus This role requires 3 days on site in the Boston, MA office. ## About the Opportunity IANS is the practitioner-sourced intelligence engine where data, peer experience, and expert insights converge for security teams. Powered by our proprietary data, we produce cybersecurity content, including reports, presentations, benchmarks, and briefs. We're looking for a Head of Content Operations to drive the strategy and execution to turn existing processes and quality standards for our editing and design function into repeatable, AI-accelerated workflows that increase efficiency and scales with IANS’ double-digit growth. The Head of Content Operations owns the standards, the workflows, and the team. ## Key Responsibilities Design & Editorial Standards - Partner with the team to define what “great” looks like for design and editorial quality, and hold the team to it consistently across content types - Establish and maintain design standards and AI templates for all IANS content, deliverables and market facing materials - Establish and maintain editorial standards for IANS written content - Establish the right metrics and SLAs for continuous team improvement and client service Workflow & Process Innovation - Innovate design and editorial workflows for speed and broad-based standards adherence, using AI and automation tools - Lead the team in building agentic design and editorial tools that appropriately divide uniquely human from truly AI-driven tasks - Continuously push the envelope on how AI can accelerate and improve our outputs - Use data and workflow monitoring to find the bottlenecks in current production and rebuild the process around AI and automation, not around headcount - Refine and introduce new workflow and capacity utilization tooling Change Management - Drive adoption of new standards and workflows across designers, editors, and the Faculty who create content - Lead hands-on training so editors and designers build real comfort and fluency with new tools, not just exposure to them - Manage resistance directly: know when to push a new standard through and when to adjust pacing without abandoning the target state - Communicate change in a way that gets buy-in, not just compliance ## Team Leadership - Oversee a team of 3-5 designers and 3-5 editors - Set priorities, workload, and performance standards across both disciplines - Build a team that ships faster without cutting corners on quality Who Is a Fit for This Role You Balance Speed with Integrity You can transform a workflow and still protect the quality bar. Efficiency never comes at the cost of getting it right. You Are an AI Operator You drive measurable impact and ROI with AI — workflows, connectors, and reusable tools. You Lead Creative and Editorial Teams You know how to lead designers and editors as distinct disciplines with different rhythms, and you get the best out of both. You Are Process Oriented You see a workflow as a system that can be redesigned, not a set of steps to be tweaked. You build standards that hold up across a growing volume of output. You Execute End-to-End You move from diagnosing a workflow problem to implementing the fix, not just a recommendation. You Communicate with Influence You can lead a team and organization through a standards or process change and get buy-in, not just compliance. ## Qualifications - 5-8 years of experience leading design and/or editorial production teams, ideally inside a content, media, or research organization - Proven track record building or overhauling production standards and workflows, not just following them - Direct people-management experience across designers and editors, or a comparable cross-functional creative team - Demonstrated use of AI and automation tools to speed up creative or editorial production - Comfort operating in a fast-moving, still-evolving organization where the process itself is part of the job - Strong stakeholder management skills; able to get buy-in from your team, your colleagues, and leadership on new standards ## Why This Role Matters Every deliverable IANS ships passes through design and editorial. Right now, that's a manual function. This role turns it into a scaled, AI-accelerated production capability, keeping humans in the loop where appropriate, without losing IANS’ high quality bar. You'll have direct ownership over the standards and the team, and a mandate to rebuild the process around what AI makes possible now. ## About IANS ## Company Overview - **One-liner**: IANS delivers vendor-agnostic cybersecurity intelligence and advisory services to CISOs and security leaders, powered by a proprietary database of practitioner-validated conversations. - **Entity Type**: Private (self-funded / bootstrapped; no disclosed funding rounds) - **Headquarters**: Boston, Massachusetts, United States - **Founded**: 2001 - **Founders**: Phil Gardner ## Core Business - Primary industry: Cybersecurity (computer and network security) - Target customers: CISOs, security leaders, and their teams at Fortune 1000, mid-market, and enterprise organizations (B2B) - Mission / Purpose: To become the intelligence layer behind every security decision by providing governed, first-party data that generic AI cannot replicate – turning what peers actually practice into actionable insights. ## Products & Services - **[Ask IANS]**: An AI-powered, always-on intelligence platform that surfaces benchmarks, implementation guidance, and vendor insights drawn from 6,000+ anonymized practitioner conversations, 6,500+ content pieces, and proprietary surveys. Type: SaaS / Data Platform. - **[End User Decision Support]**: Subscription-based access to 170+ experienced Faculty (active CISOs and practitioners) for 1:1 consultations, curated research, and decision support. Type: Advisory Service. - **[Consulting Services]**: Field-tested advisory engagements including architecture reviews, program assessments, risk analysis, and incident response support. Type: Professional Services. - **[Professional Development]**: Leadership coaching, team training, and CISO development programs. Type: Education / Training. - **[Events]**: Annual conferences, roundtables, and peer networking events for security leaders. Type: Events. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company) - **Key Metric**: Estimated annual revenue of **$39.8M** (LinkedIn data); headcount of **329 employees** (+13.7% YoY growth) - **Notable Investors/Partners**: Bootstrapped; no external investors disclosed. Partners include Fortune 100 companies and a network of 170+ active practitioner Faculty. - **Growth Signals**: Operating in 9 countries, revenue growth, headcount expansion, new product launch (Ask IANS AI platform), and growing demand for practitioner-validated cybersecurity intelligence. ## Competitive Advantages - **Proprietary Practitioner-Validated Data**: Intelligence base built from thousands of consented, anonymized conversations with real CISOs and practitioners – not scraped web data or analyst reports. - **Vendor-Agnostic Model**: Faculty have no vendor affiliations; insights are free from marketing bias, focused on what actually works under real constraints. - **Governance & Anonymization**: Strict protocols (consent, anonymization, human verification) make the data trustworthy and legally defensible. - **AI with a Moat**: General-purpose AI learns from published sources; IANS learns from practiced experience, giving it a durable competitive edge. ## Strategic Focus - **Scale the Ask IANS platform** to become the default intelligence layer for security decision-making. - **Expand data collection** through Research Interviewer roles that capture fresh, granular insights. - **Grow the Consulting and Professional Development** practices to deepen client relationships and recurring revenue. - **Maintain high-touch human validation** alongside AI to preserve data quality and trust. ## Why Work Here - **Culture & Values**: Guided by Grit, Results, Initiative, Passion, Positivity, Teamwork, and Curiosity. Emphasis on collaboration, ownership, and fast growth ("talent is the engine"). - **Work Environment**: Hybrid model – 2 days/week in the Boston office with a weekly lunch stipend. Remote roles may exist for some positions. - **Perks & Benefits**: Fidelity 401(k) with match, medical/dental/vision, deductible reimbursement, fitness stipend, Calm app subscription, dependent care and healthcare FSAs, transit/parking pre-tax benefits. Work/life balance includes PTO, paid holidays, sick time, and Summer Fridays (early close on summer Fridays). Social events: monthly "Club IANS", annual summer outing, team events. - **Volunteer & Community**: Paid volunteer day, employee-led community initiatives. - **Growth & Development**: Mentorship, real responsibility, transparent promotion criteria. Strong learning culture for cybersecurity professionals. ## Sources 1. [iansresearch.com – Careers page](https://www.iansresearch.com/who-we-are/careers) 2. [iansresearch.com – About page](https://www.iansresearch.com/who-we-are/about-us) 3. [iansresearch.com – Homepage](https://www.iansresearch.com/) 4. [Greenhouse job board – IANS](https://job-boards.greenhouse.io/ians/jobs/4665746007) 5. [LinkedIn – IANS company page](https://www.linkedin.com/company/ians) ## Other roles at IANS - [Account Director, Enterprise Account Management](https://feeny.ai/job/account-director-enterprise-account-management-ians-boston-fnz1xz34b7r6) — Boston, MA - [Sr. Account Director, Enterprise New Business](https://feeny.ai/job/sr-account-director-enterprise-new-business-ians-boston-gf5kg0d6kexk) — Boston, MA - [Senior Consulting Project Manager](https://feeny.ai/job/senior-consulting-project-manager-ians-boston-0pr0ybmpkx5f) — Boston, MA - [Vendor Expert (Cybersecurity Products)](https://feeny.ai/job/vendor-expert-cybersecurity-products-ians-united-states-ecmw6v57364g) — United States - [Consulting Technical Specialist](https://feeny.ai/job/consulting-technical-specialist-ians-boston-qmtzhppz5jdm) — Boston, MA - [Research Interviewer](https://feeny.ai/job/research-interviewer-ians-boston-8hb5nepervqt) — Boston, MA - [Senior Marketing Writer](https://feeny.ai/job/senior-marketing-writer-ians-boston-330cx7txr1xs) — Boston, MA - [Sr. Account Manager](https://feeny.ai/job/sr-account-manager-ians-boston-4jm2xx3thx92) — Boston, MA