---
title: 'Head of Creative Operations at inBeat Agency'
canonical: 'https://feeny.ai/job/head-of-creative-operations-inbeat-agency-south-africa-0n4rkzjn5992'
type: 'job'
last_seen: '2026-09-12'
---

# Head of Creative Operations at inBeat Agency

- **Company:** inBeat Agency
- **Location:** South Africa
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-18
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/inbeat-agency/5d1b8bd0-6584-44f7-ba90-67d0d3dfc948/application

**Skills:** Airtable, ClickUp, Notion, Make, Zapier, N8N, Claude, Fathom, G-Suite, Project Management, Workflow Design, Process Documentation, Finance Operations, HR Operations, IT Operations, AI-assisted operations tooling, Performance marketing, Influencer marketing, Paid media operations

> Build and run the operational backbone for a fast-growing performance creative agency. Design scalable workflows, manage the operational tech stack, and lead a small team of Operations Managers to support UGC, video, design, and media teams.

## Job description

## About us

inBeat is a performance creative agency. We sit inside the Fieldtrip portfolio alongside Content Allies, Creative Milkshake, and AAG, and we build campaigns that move numbers for consumer and B2B brands across Canada and the US. We are growing fast. The delivery org is scaling hard. And operations need someone who can build the systems that hold all of that together without breaking

## The role

We're looking for a Head of Creative Ops to build and run the operational backbone of inBeat's entire delivery function. From designing airtight systems for our UGC and influencer teams to building the infrastructure that lets our video editors, designers, paid media specialists, and creative strategists do their best work - you'll be the person who makes operations something our team is proud of. You'll inherit a fast-growing agency (200+ people, scaling to 300 - 400+ in 2027) with a mix of systems and tools that have evolved quickly but not always cleanly. Your job is to bring clarity, consistency, and scalable structure - without killing what makes us move fast. You'll report to our COO, work hand-in-hand with our Chief Creative Officer, and build a team of 2–3 Operations Managers alongside you. This is a full-time, fully remote position that allows you to work from anywhere.

## What you'll do

- Audit, consolidate, and rebuild inBeat's operational systems across 7 delivery functions: UGC, Video Editing, Design, Influencer Marketing, Creative Strategy & Copywriting, Paid Media, and Project Management
- Build and lead a team of 2–3 Operations Managers embedded across those delivery functions
- Design and implement scalable workflows, documentation, and tooling that grow with the team.
- Own and standardize inBeat's operational tech stack (Airtable, ClickUp, Notion, Make/N8N/Zapier, Claude, Fathom, G-Suite), making clear what tools we use, how we use them, and where
- Work closely with department leads (UGC, PM, Performance Creative, Influencer Marketing, Paid Media, Video Editing, Design) to understand their operational pain points and translate them into systems that solve real problems
- Build intake, handoff, QA, and escalation processes that keep 100+ team members aligned without requiring constant management overhead
- Create documentation and training resources that make new hires faster to onboard and easier to get up to speed
- Identify and eliminate operational bottlenecks across the delivery org before they become fires

## What we're looking for

- Proven experience leading Creative Ops or Agency Operations at a sizeable agency (100+ people minimum)
- Deep understanding of how creative delivery functions work - UGC, video, design, paid media, influencer - not just one or two of them
- Track record of building systems and processes that teams actually use and love.
- High fluency across project management and ops tooling - Airtable, ClickUp, Notion, Make/Zapier/N8N or equivalents
- Systems thinker who can see the full operational picture and translate it into clear, well-documented processes
- Strong communicator who can build trust and buy-in with department leads across different creative disciplines
- Comfortable operating in high-growth, ambiguous environments - you can build structure without needing everything figured out first

While not required, it's an added plus if you also have

- Experience with backend finance ops, HR ops, or IT ops at an agency
- Familiarity with AI-assisted operations tooling
- Experience scaling an agency through the 100 to 200+ headcount range
- Background in performance marketing, influencer marketing, or paid media operations

Why join us?

- Low bureaucracy. High ownership. You will not be waiting for permission to fix things
- Fully remote (with the possibility to work from anywhere)
- Flexible hours
- Unlimited Time Off & Sick Days
- Five fast-growing companies under one portfolio
- 200+ team members globally
- Work directly with the COO & Chief Creative Officer
- High-paced, entrepreneurial environment
- Most systems are being rebuilt - this is a hands-on role where your work becomes the new standard

## About inBeat Agency

## Company Overview
- **One-liner**: inBeat is a creative growth agency that blends performance creative, paid social, and creator marketing to launch campaigns that drive results for brands.
- **Entity Type**: Private (self-employed / bootstrapped; no disclosed funding rounds)
- **Headquarters**: Montreal, Canada (also offices in Quebec, Canada and New York, USA)
- **Founded**: 2018
- **Founders**: Daniel Cruz (Co-Founder & CCO) – other founders not publicly named

## Core Business
- **Primary industry/industries**: Advertising Services, Digital Marketing, Influencer Marketing, Performance Marketing
- **Target customers**: B2B – primarily mid-market to enterprise brands in mobile apps, consumer packaged goods, healthcare, and D2C. Notable clients include HelloFresh, Bumble, YouTube.
- **Mission or purpose statement**: “We grow brands through data-driven creative designed to perform & scale across channels.”

## Products & Services
- **Performance Creative**: High-volume production of static ads, motion, VSLs, and UGC designed to convert under real spend, iterated based on performance signals.
- **Influencer Marketing**: Full-program management covering sourcing, vetting, whitelisting, darkposting, and campaign execution from nano to macro creators.
- **UGC (User-Generated Content)**: Rapid, low-fi content production optimized for feeds and testing in paid and organic channels.
- **Paid Media**: Cross-channel media planning and management across social, CTV, search, and emerging channels; profitability modeling and performance planning.
- **Strategy & Research**: Qualitative research, market audits, CRO, influencer focus groups, and messaging testing.
- **Branding & Identity**: Performance-friendly brand strategy, identity design, and digital touchpoint optimization.
- **Growth Services**: CRO, funnel optimization, user acquisition, and organic search.

## Market Standing
- **Valuation**: Not disclosed (private, no reported funding)
- **Key Metric**: $20M+ in paid media managed; 300+ assets shipped per month; 86 employees (as of mid-2026)
- **Notable Investors/Partners**: None disclosed (self-funded). Partners include major platforms (TikTok, Meta, Google).
- **Growth Signals**:
  - Headcount growth of +38.7% YoY (from ~62 to 86 employees) with 25+ countries represented in the team.
  - Listed case studies show 300% increase in ROAS, 70% reduction in CPA, 33% growth in MoM profit margin.
  - Active hiring across multiple roles (Senior Account Manager, Head of Operations, Influencer Managers, Creative Strategists) as of early 2026.

## Competitive Advantages
- **Data-driven creative flywheel**: Every creative decision is backed by performance signals (stop rate, click rate, conversion) – not gut feel.
- **Full-funnel integration**: Strategy, creative, influencer, and media are managed under one roof, allowing seamless attribution and rapid iteration.
- **Speed and scale**: 300+ assets shipped per month with fast turnaround – built for testing and optimization.
- **Creator-first approach**: UGC and influencer marketing are core offerings, with deep expertise in sourcing and managing creator relationships across tiers.

## Strategic Focus
- **Scaling operations**: Hiring a Head of Operations to systematize processes and support global growth.
- **Expanding into new geographies**: Team spans 25 countries; actively hiring in Canada, LATAM, South Africa, and Europe.
- **Deepening measurement & attribution**: Building proprietary reporting layers to link media, CRO, search, and attribution data.
- **Maintaining performance culture**: Emphasis on hiring “nerds” who thrive on data and results; recent posts stress a culture of accountability and continuous improvement.

## Why Work Here
- **Culture**: Rated 4.2/5.0 on employer review sites, with strong scores for work-life balance (4.1) and culture (4.1). Described as a “small, close-knit team of creatives.”
- **Remote/Hybrid**: Fully remote with team distributed across 25+ countries. Flexible working environment.
- **Notable perks**: Autonomy in roles (e.g., “full ownership from day one”), opportunities to work with major consumer brands, rapid career growth in a scaling agency.
- **Engineering/creative culture**: Emphasis on data-driven decision making; tools include Figma, Klaviyo, Google Analytics, HubSpot, and a wide modern tech stack. Strong investment in continuous learning and iteration.

## Sources
1. [inbeat.agency](https://inbeat.agency/)
2. [inbeat.agency/services](https://inbeat.agency/services)
3. [LinkedIn – inBeat Agency](https://mx.linkedin.com/company/inbeat-agency)
4. [Datanyze – inBeat Agency Profile](https://www.datanyze.com/companies/inbeat-agency/547184615)
5. [Jobs.ashbyhq.com – inBeat Agency Careers](https://jobs.ashbyhq.com/inbeat-agency)
6. [LinkedIn – Employee Data & Reviews (via Datanyze)](https://www.datanyze.com/companies/inbeat-agency/547184615)

## Other roles at inBeat Agency

- [Mid-Level Creative Project Manager](https://feeny.ai/job/mid-level-creative-project-manager-inbeat-agency-argentina-64f7wqfw7xdz) — Argentina
- [Junior Creative Strategist](https://feeny.ai/job/junior-creative-strategist-inbeat-agency-argentina-96fgz9ry2peh) — Argentina
- [Junior Creative Strategist](https://feeny.ai/job/junior-creative-strategist-inbeat-agency-south-africa-bpdt2jqtwmp5) — South Africa
- [Creative Lead (Social & UGC)](https://feeny.ai/job/creative-lead-social-ugc-inbeat-agency-remote-npc2brq1emz0)
- [Junior Creative Strategist](https://feeny.ai/job/junior-creative-strategist-inbeat-agency-canada-ytmpm6xeswes) — Canada
- [Sales Development Representative (SDR)](https://feeny.ai/job/sales-development-representative-sdr-inbeat-agency-south-africa-v19r4h5cny2z) — South Africa
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