--- title: 'Head of Customer Delivery at Deliverect' canonical: 'https://feeny.ai/job/head-of-customer-delivery-deliverect-new-york-52x2jskxrt91' type: 'job' last_seen: '2026-11-09' --- # Head of Customer Delivery at Deliverect - **Company:** Deliverect - **Location:** New York, NY - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-21 - **Last confirmed live:** 2026-11-09 - **Apply:** https://jobs.lever.co/deliverect/de2cdcc5-465a-425e-a3fc-f0726ecad324 ## Job description At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. Department Focus: The Customer Delivery team at Deliverect is a dedicated group of seasoned professionals committed to driving unparalleled success for enterprise businesses. Leveraging a deep understanding of large-scale needs, we craft seamless technical integration plans that streamline processes, reduce errors, and elevate operational efficiency, directly contributing to our clients' ambitious business goals. Our holistic approach encompasses expert project management, technical proficiency, and continuous improvement, ensuring quality and mitigating risks while we collaborate closely with customers to tailor our services to their unique requirements, providing ongoing support and customization to maximize their platform benefits and achieve significant gains in customer satisfaction and ROI. Your Impact: As the Head of Customer Delivery for the Americas,  you will lead Deliverect's largest, most complex implementation initiatives across North America and Latin America, directly accelerating time-to-value and safeguarding enterprise revenue. Serving as the primary executive escalation point and delivery architect, you will bridge technical and operational gaps across internal teams, POS/delivery partners, and enterprise client executives to ensure predictable, high-impact go-lives. In this pivotal role, you will also harness AI-driven innovations and establish scalable onboarding frameworks that empower regional implementation teams to deliver consistent, top-tier customer outcomes at scale. What you will do: - Own and direct Deliverect's highest-visibility, highest-complexity Enterprise implementation projects across NOAM and LATAM from kickoff through stabilization, serving as the primary delivery authority and managing senior executive stakeholders on all sides (approx. 30% of time). - Partner side-by-side with regional Implementation Heads and Leads to design, standardize, and continuously refine Mid-Market and Enterprise onboarding motions, establishing repeatable playbooks, staffing models, and proactive risk-management frameworks across the Americas (approx. 25% of time). - Spearhead the adoption of AI-driven automation tools and workflows within the delivery lifecycle to eliminate repetitive manual tasks, drastically reduce time-to-value, and enable teams to focus on complex integration engineering (approx. 25% of time). - Act as the final senior escalation leader for high-risk projects, deploying strong judgment, urgency, and executive presence to unblock stalled integrations, resolve partner friction (POS, payment, logistics), and restore customer trust (approx. 10% of time). - Build strong cross-functional alignment across internal Product, Engineering, Support, Sales, and Partnerships teams to resolve complex technical blockers and establish seamless internal escalation channels (approx. 5% of time). - Provide executive leadership with transparent, data-driven visibility into delivery health, project forecasts, and risk metrics across the Americas, enabling proactive intervention before challenges impact client satisfaction (approx. 5% of time). What you will Bring: - Bachelor’s degree in Business, Information Technology, Computer Science, or equivalent work experience. - 4+ years of hands-on experience in technical implementation, professional services, customer delivery, or technical program management, with a proven track record of driving large-scale, multi-party enterprise platform rollouts. - Deep domain experience within the restaurant, food delivery, or hospitality tech ecosystem (POS systems, online ordering platforms, kitchen operations, and third-party delivery integrations). - Proven experience establishing program governance and managing executive C-suite stakeholders during high-stakes implementations or critical escalations. - Strong technical fluency in APIs, integrations, and multi-party software environments, enabling immediate credibility with client IT leadership and internal engineering teams. - Excellent cross-functional leadership and persuasion skills to mobilize Product, Engineering, and external partners toward rapid resolution without direct line authority. - Exceptional written and verbal communication skills in English, with professional fluency in Spanish highly preferred to support LATAM engagements. - Demonstrated willingness and ability to travel across the Americas (NOAM and LATAM) as needed for key client executive business reviews or critical partner engagements. - Prior background in top-tier technology or management consulting (e.g., Deloitte, Accenture, Capgemini, PwC) or experience scaling delivery operations within a high-growth SaaS scale-up is strongly preferred. - PMP, PRINCE2, Agile, or equivalent program management certifications are a plus. Join Our Innovative Journey: At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce. What You'll Gain by Joining Us: Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment. Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide. Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions. Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives. Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact. Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are. Our Commitment to Inclusion: We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups. Important Information: 1. Fluency in English is required, with strong written and verbal communication skills being essential. 2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel. 3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process. 4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review. If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com. Ready to shape the future of commerce with us? Explore our opportunities and apply today! ## About Deliverect ## Company Overview - **One-liner**: Deliverect provides an omnichannel digital ordering platform that helps food and retail businesses manage online orders, delivery, and operations through a single API-first system. - **Entity Type**: Private (venture-backed scale-up) - **Headquarters**: Ghent, Belgium - **Founded**: 2018 - **Founders**: Zhong Xu (CEO), Jan Hollez (CTO), Jelte Vrijhoef, Jérôme Laredo (President) ## Core Business - **Primary industry**: Foodtech / SaaS for food service and retail - **Target customers**: B2B – restaurants, food chains, and retail businesses of all sizes (SMB to enterprise) - **Mission**: “To enable profitable growth & exceptional experiences through a powerful platform & partner network built for the food service community.” ## Products & Services - **[Deliverect Restaurants](https://www.deliverect.com/en)**: Centralized order and menu management hub that aggregates orders from third-party delivery platforms, direct channels, and in-store POS; includes real-time store monitoring and AI-powered automation. (SaaS) - **[Deliverect Direct](https://www.deliverect.com/en)**: Direct-to-consumer ordering solution enabling businesses to accept orders via web and social channels, with features for personalized promotions and loyalty programs. (SaaS) - **[Courier App](https://www.deliverect.com/en)**: Last-mile delivery management tool that aggregates third-party and own fleets, providing real-time tracking and optimized dispatching. (SaaS + mobile app) - **Integrations**: Over 1,000 out-of-the-box integrations with POS systems (e.g., Lightspeed, Revel, Oracle), delivery platforms (Uber Eats, DoorDash), and payment providers. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Active in 40+ markets across Europe, Americas, Canada, Asia-Pacific, and UAE; serves thousands of food businesses with 500+ partner integrations. - **Notable Investors/Partners**: Partners include Uber Eats, DoorDash, Lightspeed, Revel, Oracle, and many others. (Investor details not disclosed in available sources.) - **Growth Signals**: Headcount of ~449 team members; offices in 13 cities worldwide (Ghent, Toronto, New York, London, Madrid, Paris, Amersfoort, Dubai, Mexico City, Sydney, Glasgow, Riyadh, Copenhagen); certified SOC 2 Type 1, ISO 27001, and GDPR compliant. ## Competitive Advantages - **API-first, omnichannel platform**: Unifies delivery, dine-in, takeout, drive-thru, and catering in one system, reducing manual errors and lost revenue. - **Massive integration ecosystem**: 1,000+ pre-built integrations lower switching costs for customers and create a strong network effect. - **Enterprise-grade security**: SOC 2, ISO 27001, and GDPR certifications build trust with large food chains and retailers. - **AI-powered automation**: Uses AI to optimize order flow, store monitoring, and customer promotions, increasing efficiency. ## Strategic Focus - **Global expansion**: Deepening presence in existing markets and entering new regions (e.g., Middle East, Asia-Pacific). - **Product innovation**: Enhancing AI capabilities for predictive analytics, dynamic pricing, and personalized customer experiences. - **Last-mile optimization**: Improving delivery logistics to reduce costs and refunds, targeting a 29-minute average delivery time. - **Partner ecosystem growth**: Expanding integrations to cover more POS, delivery, and payment players. ## Why Work Here - **Culture**: Ambitious, innovative, and collaborative with a strong emphasis on ownership, open communication, and mutual trust. Regular company sprint meetings and Q&As with co-founders. - **Growth**: Rapid learning environment with opportunities to work across 40+ markets; room to take ownership of projects and ideas. - **Global presence**: Offices in 13 cities across Europe, North America, Latin America, Middle East, and Asia-Pacific. (Remote/hybrid policy not explicitly stated, but multiple office locations suggest flexibility.) - **Perks**: Not detailed, but the company highlights “amazing offices” and a mission-driven team focused on transforming food delivery. ## Sources 1. [Deliverect Careers Page](https://jobs.lever.co/deliverect) 2. [Deliverect About Us](https://www.deliverect.com/en/about-us) 3. [Deliverect Culture Page](https://www.deliverect.com/en/careers/our-culture) 4. [Deliverect Product Page](https://www.deliverect.com/en) 5. [Deliverect Careers Overview](https://www.deliverect.com/en/careers) ## Other roles at Deliverect - [Enterprise Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-deliverect-madrid-0r8qddj0y6ab) — Madrid, Spain - [Account Executive](https://feeny.ai/job/account-executive-deliverect-london-yfemy6xpa9pv) — London, United Kingdom - [Implementation Consultant](https://feeny.ai/job/implementation-consultant-deliverect-mexico-city-kd1bvens4t8z) — Mexico City, Mexico - [Enterprise Support Specialist](https://feeny.ai/job/enterprise-support-specialist-deliverect-mexico-city-fbjdkhd7ft5w) — Mexico City, Mexico - [Senior Product Designer](https://feeny.ai/job/senior-product-designer-deliverect-paris-zmsczb1e0c1x) — Paris, France - [Retail Account Manager](https://feeny.ai/job/retail-account-manager-deliverect-london-74vphczxv4h0) — London, United Kingdom - [Frontline Support Specialist](https://feeny.ai/job/frontline-support-specialist-deliverect-mexico-city-24fdt3rzhzzz) — Mexico City, Mexico - [Account Executive](https://feeny.ai/job/account-executive-deliverect-ghent-cwp7gtttcskk) — Ghent, Belgium - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-deliverect-paris-4m9hx9b7thnt) — Paris, France - [Mid Market Account Executive (LATAM)](https://feeny.ai/job/mid-market-account-executive-latam-deliverect-mexico-city-7x2a7x0b49rf) — Mexico City, Mexico