---
title: 'Head of Customer Experience at comstruct ICT'
canonical: 'https://feeny.ai/job/head-of-customer-experience-comstruct-ict-munich-aa81fvsbeeg2'
type: 'job'
last_seen: '2026-09-08'
---

# Head of Customer Experience at comstruct ICT

- **Company:** comstruct ICT
- **Location:** Munich, Germany
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-30
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/comstruct/dd2e5072-cf33-4fda-b015-c2675062dd17

## Job description

## THE MISSION:

comstruct is building the agentic workforce for European construction. Our agents turn paper delivery notes, fragmented invoices and offline supplier decisions into structured, real-time data and live decisions, embedded inside the largest contractors in Europe and the US. To accelerate this journey, we secured a €12.5M seed financing round from 20VC and Google Ventures, along with top European investors.

## About the role 🦺

As our Head of Customer Experience you own the entire post-sales journey of our customers. You lead a team that covers everything from Solution Engineering and POV Implementation through Rollout and Adoption to Expansion and Support. Your mission: flawless rollouts and a customer experience that makes comstruct the operating system of every construction site.

## What you will be building 🏗️

- Build and lead the CX org: You hire, develop and coach the team across the entire customer experience journey. From scoping ERP architectures in Solution Engineering to resolving requests in Support. You set the structure, the standards and the pace.
- Make technical rollouts a machine: POVs, supplier integrations, on-site onboardings and multi-site rollouts - you turn what's currently craftsmanship into a scalable system that gets customers to value in weeks, not quarters.
- Own the post-sales P&L: You tie customer health to ARR, run strategic QBRs with enterprise decision makers and build the engine that surfaces qualified expansion signals before Sales ever gets involved.
- Shape the product from the field: You sit in Engineering and Product sprint meetings, drive roadmap prioritization from customer signals and make sure what gets built is what moves accounts forward.

## What we're looking for ✨

- You bring 3-5 years of experience in Solution Engineering, Implementation, Value Engineering or Customer Success in enterprise or mid-market environments with high implementation complexity. Structuring POV execution and scoping complex technical implementations across multiple stakeholders is your core, not a secondary skill.
- You have led a team for at least 1-2 years, hiring and developing ICs, in an environment where the playbook didn't exist until you wrote it.
- You don't need to code, but you can read and map an ERP integration, assess what's feasible and push back in a room full of engineers.
- You are eager to learn the product from scratch and understand it inside out. You drive roadmap prioritization from the field and connect customer feedback to what actually gets built.
- You have carried commercial ownership in a previous implementation or GTM role. You've qualified upsell, defended pricing and driven expansion.
- You handle multi-layered enterprise accounts, tough stakeholder conversations and direct feedback without losing composure.
- You speak German on a native level and are fluent in English.

Nice to have: Construction Tech, Supply Chain or Logistics SaaS experience; hands-on building of features or integrations; early-stage startup experience (<50 employees) where you built processes from scratch.

## Why join comstruct? 🛠️

Construction is one of the largest and least digitized industries in the world. We're building its digital future. Founded in March 2022, we've raised a €12.5M seed round from 20VC, Google Ventures and top European investors and nine of Switzerland's ten largest contractors already run on comstruct. That's the foundation. The category-defining company gets built now - together with you!

## What we offer

- Real ownership, twice over: Equity options on top of a competitive salary and the freedom to own your work and build things from the ground up, not execute someone else's plan.
- Learn from the best: Direct mentoring from our Co-founder & CEO Henric Meinhardt, plus access to engineering mentors through our network with Google Ventures and 20VC.
- Build at the frontier: Early access to the latest LLMs and SDKs, any AI productivity tools you need and top-notch hardware.
- Invest in yourself: A dedicated development budget for certificates, conferences and everything that makes you grow with the company.
- Feel at home: Relocation support for your move to Munich, daily dinner options with the team, Wellpass subscription and yearly offsites - the last ones took us to Mallorca and Italy.

## About comstruct ICT

## Company Overview
- **One-liner**: comstruct automates the entire procure-to-pay process for construction companies by digitizing delivery notes, purchase orders, and invoices with AI‑powered verification.
- **Entity Type**: Private (Seed stage, $26.8M total funding)
- **Headquarters**: Munich, Germany
- **Founded**: 2022
- **Founders**: Henric Meinhardt, Dominik Brosch (CTO), Jonas Beckort

## Core Business
- **Primary industry**: Construction technology (ConTech) – procurement and invoice automation for the construction industry.
- **Target customers**: B2B – construction companies (general contractors, subcontractors) and their material suppliers; both enterprise and SMB segments.
- **Mission or purpose**: “comstruct is the platform for construction companies to digitize and automate their materials purchasing.” (LinkedIn)

## Products & Services
- **Digital Procurement**: Replaces email/phone orders with digital material requests, real‑time consumption tracking, and consolidated calendars for all orders.
- **Digital Delivery Notes**: Capture delivery notes directly from suppliers or on‑site, serving as the foundation for invoice verification, documentation, and quantity checks.
- **Automatic Invoice Verification**: AI‑powered matching of invoices against delivery notes and purchase orders, with smart account assignment suggestions; claims >95% of invoices captured ready for posting.
- **CO₂ Reporting**: Tracks carbon‑related data across procurement and logistics (mentioned on LinkedIn).
- **Project Analyses**: Dashboards for material consumption, usage, and financial performance; integrates with ERP systems (SAP, RIB, Abacus, etc.).

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total funding $26.8M (Pre‑Seed $1.3M in 2023; Seed $13M led by Google Ventures and The Twenty Minute VC in March 2025; Venture round $12.5M in Feb 2025)
- **Notable Investors/Partners**: Google Ventures, The Twenty Minute VC; angel investors include Kai Uhlig (Userlane founder), Emanuel Breitsamer (Alasco), Tobias Schuele (Foodspring), Mario Götze, Marcell Vollmer (ex‑Celonis CIO), David Clarke (ex‑Workday CTO), Alex Schwörer (owner Peri), Andrew Nutter (CEO Gama).
- **Growth Signals**: 46 employees (2.1% YoY growth); offices in Munich, Switzerland, Uganda, UAE; customers include Implenia, HOCHTIEF, ERNE AG; 9 active job postings; 5,977 LinkedIn followers.

## Competitive Advantages
- Deep integration with major construction ERP systems (SAP, RIB, Abacus, etc.) – seamless data exchange.
- End‑to‑end automation of the construction procure‑to‑pay cycle, from order to delivery note to invoice, reducing manual effort from hours to minutes (customer testimonial).
- AI agents that autonomously match documents and suggest account assignments, eliminating data silos between construction sites, purchasing, and accounting.
- Human‑like generative AI chat feature for natural‑language interactions.

## Strategic Focus
- Expand international footprint (already present in DACH, Switzerland, UAE, and Uganda) by adding more customers and deepening integrations.
- Continue to develop AI agents for fully autonomous document processing and decision‑making.
- Strengthen the data platform to deliver real‑time analytics and CO₂ tracking for construction supply chains.

## Why Work Here
- **Culture**: Fast‑growing, well‑funded startup with a clear mission to digitize a traditional industry; emphasis on impact and automation. Employee testimonials highlight “fast and reliable” collaboration and a partner‑minded approach.
- **Remote/Hybrid Policy**: Hybrid workspace – employees combine remote work with on‑site presence at the Munich office.
- **Notable perks/Engineering culture**: Small team (~46 people) with close collaboration across product, engineering, and go‑to‑market. Roles include Senior Software Engineer, Product Engineer, and Venture Development Associate. The engineering team (11 people) works on AI agents and integrations. Founders are hands‑on; employees from top companies (Enpal, PPRO, SAP) have joined.

## Sources
1. [comstruct.com](https://comstruct.com/en/)
2. [LinkedIn](https://www.linkedin.com/company/comstruct/)
3. [Careers page](https://comstruct.com/en/karriere)
4. [Built In profile](https://builtin.com/company/comstruct)
5. [Impressum](https://comstruct.com/en/impressum)

## Other roles at comstruct ICT

- [Head of Engineering](https://feeny.ai/job/head-of-engineering-comstruct-ict-munich-hzn6d01k8vka) — Munich, Germany
- [Founding Customer Support Engineer](https://feeny.ai/job/founding-customer-support-engineer-comstruct-ict-munich-9dk40cbyskvx) — Munich, Germany
- [Entrepreneur in Residence Intern](https://feeny.ai/job/entrepreneur-in-residence-intern-comstruct-ict-munich-qqf6k8936me5) — Munich, Germany
- [GTM Associate](https://feeny.ai/job/gtm-associate-comstruct-ict-munich-egr9kf9w8d66) — Munich, Germany
- [GTM - Intern (Sales)](https://feeny.ai/job/gtm-intern-sales-comstruct-ict-munich-8xd2wy09mtb5) — Munich, Germany
- [Forward Deployed Engineer (FDE)](https://feeny.ai/job/forward-deployed-engineer-fde-comstruct-ict-munich-c7bgw6yphmz2) — Munich, Germany
- [Customer Value Engineer](https://feeny.ai/job/customer-value-engineer-comstruct-ict-munich-k3b3q29aawdd) — Munich, Germany
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-comstruct-ict-munich-2qkhhgp0wwxb) — Munich, Germany
- [Account Executive](https://feeny.ai/job/account-executive-comstruct-ict-munich-fpvmxgwqphem) — Munich, Germany
- [Product Engineer](https://feeny.ai/job/product-engineer-comstruct-ict-munich-hpxe7f4ngp7y) — Munich, Germany