--- title: 'Head of Customer at hiretofu.com' canonical: 'https://feeny.ai/job/head-of-customer-hiretofu-com-toronto-gfzkgpqy6wqa' type: 'job' last_seen: '2026-09-09' --- # Head of Customer at hiretofu.com - **Company:** hiretofu.com - **Location:** Toronto, Canada - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-07-31 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.gem.com/tofu/am9icG9zdDq_U_MOTz1BtDlYy54WiUwp ## Job description ## About Tofu How do you distinguish between real and fake in an AI world? This question has crippled the recruiting industry overnight. Tofu is building one of the most important companies of our time and the layer to fix it. AI has made it easier than ever to fake credentials, impersonate real people, and apply to jobs at scale using synthetic identities. More than 60% of remote applicants are fake, there were 75M detected deepfakes last year, and the number of state-sponsored groups hired by Fortune 500s grew 220%. The hiring funnel has become the front door to the enterprise, and AI has cracked it wide open. It’s a $96 billion problem that needs to be solved. We’re changing that. Tofu is building a new standard for security in hiring. And [we just raised $5M from Slow Ventures and Founder Collective to step on the gas.](https://www.forbes.com/sites/mariagraciasantillanalinares/2025/12/16/job-applicant-fraud-is-rising-this-startup-is-using-ai-to-stop-it/) If you want to help build the trust layer for the internet and redefine how identity works in the AI era, we’d love to talk. ## About the Role We’re hiring a Head of Customer to own our entire Customer function from first prospect interaction -> onboarding -> customer engagement -> renewals and expansions. You will work directly with our Founder & CEO to set the Customer strategy and foundation to get us to $10M in ARR. And you'll be a force multiplier across the business; working closely with engineering, product, leadership, investors and external stakeholders. ## What You'll Do - Own the full customer lifecycle -- first prospect interaction, onboarding, engagement, renewals, expansion. All of it is yours - Run first customer interactions post sale - Own onboarding. Get every customer to first value fast and prove ROI in the first 30 days - Drive ongoing engagement. Run QBRs, own account health, stay ahead of churn - Own renewals and expansion. You carry net revenue retention - Turn customer pain into product. Sit between our highest-value accounts and engineering, and turn the sharpest problems into roadmap - Build the Customer function from scratch -- the playbooks, the tooling, and the team you'll hire as we scale ## Who You Are - 5-10+ years of experience in customer success, account management - You've worked at a startup - Part of a team that's built SaaS products generating millions in revenue - Good with numbers, analytical, somewhat technical - You want to talk to customers all day - Do not need to be told what to do - Toronto-based - Bonus: you've started a company before, built a product or side project with reasonable scale or revenue Note: this will be intense and you need to be up to the challenge. ## Why Tofu and this Role You’ll help build the trust layer for the internet, one of the defining problems of the AI era, and build a generational company. ## Benefits & Perks - Competitive salary + meaningful equity - Comprehensive health benefits - 3 weeks of vacation - New laptop and gear to do your best work - Tofu swag your friends will want to steal ## About hiretofu.com ## Company Overview - **One-liner**: Tofu builds an AI-powered identity verification and fraud detection platform for hiring, designed to stop fake applicants, deepfakes, and state-sponsored infiltration at the application stage. - **Entity Type**: Private (Seed stage) - **Headquarters**: Toronto, Ontario, Canada - **Founded**: 2023 - **Founders**: Jason Zoltak (Co-Founder & CEO) and Jonathan Perez (Co-Founder & CTO) ## Core Business - **Primary industry**: AI-powered hiring fraud detection and identity verification (HR Tech / Security) - **Target customers**: B2B — talent acquisition teams, recruiting operations, and security teams at mid-market and enterprise companies - **Mission or purpose**: To build a new standard for trust in hiring — the "oAuth for people" — by making it frictionless to validate identity in an era where AI has made it trivial to fake credentials and impersonate real people. ## Products & Services - **Tofu Platform**: An AI fraud detection engine that integrates directly with Applicant Tracking Systems (ATS) like Gem. It screens every applicant across 40+ signals (resume metadata, cross-network identity verification, behavioral patterns) and produces recruiter-friendly risk reports. Capabilities include deepfake detection on interviews, proxy detection, and continuous monitoring to catch threats that emerge after initial screening. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Total funding of $1.2M across two rounds (Pre-Seed and Seed) - **Notable Investors/Partners**: Backed by Night Capital, Slow Ventures, Founder Collective, Ritual Capital, and Garage Capital. Lead investors include Kevin Carter (Night Capital) and Yuri Sagolov (General Catalyst / Wayfinder). Partners include Gem (via integration marketplace). - **Growth Signals**: Headcount grew 128.6% YoY to ~11-16 employees (as of mid-2026). LinkedIn following grew 169.5% year-over-year to 2,502 followers. Customers include Restaurant365, Luxury Presence, Garner Health, Crusoe Energy, Prophecy, Circle.com, and Samsara. ## Competitive Advantages - **Multi-signal AI analysis**: Screens across 40+ signals — far beyond simple keyword matching — to catch sophisticated fraud like AI-generated resumes, synthetic identities, and coordinated fraud rings. - **Cross-network detection**: Unique ability to identify applicants who apply to multiple companies using different identities, exposing state-sponsored infiltration (e.g., North Korean IT workers). - **Deepfake and proxy detection**: Covers the full hiring lifecycle — from application to interview — ensuring the same person shows up and isn't using deepfake technology. - **Seamless ATS integration**: Integrates natively with Gem and other ATS platforms, allowing recruiters to see fraud signals in-context without switching tools. ## Strategic Focus - **Current priorities**: Scaling the platform to become the default identity layer for hiring. Expanding integrations with major ATS platforms. Growing enterprise customer base in the US and Canada. - **Direction for growth**: Addressing the $96 billion problem of hiring fraud by moving beyond traditional background checks (which confirm information but not identity) to a system that validates identity before interviews begin. ## Why Work Here - **Culture**: Described as a "meritocracy" where builders, shippers, sellers, and executors thrive. The team values "Inputs Over Outcomes" (great process over luck), "Doing Right Over Being Right" (action-first, share results), "Honesty Over Harmony" (direct feedback), and "Innovate, Always" (rejecting the status quo). They also emphasize being human — respecting that people have lives outside work. - **Work style**: Lean, fast-moving, and fun. The team is distributed across Canada (Toronto HQ), the United States, and Venezuela. Approximately 27% of the team is in technical roles, with strong representation in sales and general management. - **Notable perks**: Early-stage startup equity, the chance to build foundational infrastructure for identity verification in the AI era, and direct mentorship from top-tier investors (Night Capital, General Catalyst). - **Engineering culture**: Small, high-impact engineering team (4 people as of latest data). Founders are hands-on (Jonathan Perez is CTO). The tech stack is modern and focused on AI/ML for fraud detection. ## Sources 1. [hiretofu.com/careers](https://www.hiretofu.com/careers) 2. [hiretofu.com/about](https://www.hiretofu.com/about) 3. [linkedin.com/company/tofu-id](https://linkedin.com/company/tofu-id) 4. [tracxn.com/d/companies/tofu](https://tracxn.com/d/companies/tofu/__xMKSkA8LaUjXIsVubZEu0ytRUhPVTGpG6w5W_Fm-1zA) 5. [integrations.gem.com/gem/tofu-2](https://integrations.gem.com/gem/tofu-2) ## Other roles at hiretofu.com - [VP Operations](https://feeny.ai/job/vp-operations-hiretofu-com-toronto-bj6e5vrgc51n) — Toronto, Canada - [Head of Customer](https://feeny.ai/job/head-of-customer-carwow-london-byyp2w8f85fb) — London, United Kingdom