---
title: 'Head of Customer Success at Buzz Solutions'
canonical: 'https://feeny.ai/job/head-of-customer-success-buzz-solutions-remote-dpwwmq93x211'
type: 'job'
last_seen: '2026-10-18'
---

# Head of Customer Success at Buzz Solutions

- **Company:** Buzz Solutions
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.greenhouse.io/buzzsolutions/jobs/5438461008

## Job description

## About Us

Buzz Solutions safeguards the world's energy infrastructure by providing AI-based actionable insights and predictive analytics for power line and energy infrastructure inspections. We are disrupting the power utility industry by bringing automation to inspection and maintenance operations through our AI-powered software platform, and we are a venture-funded startup looking for great talent to share our vision of energy industry transformation.

Our solutions allow utilities to reduce current inspection operation costs by at least 50%, prevent power outages, prevent wildfires, and manage their assets effectively. You will work alongside a talented, passionate, and hardworking team of engineers and product managers building the technology that helps our customers prevent outages, forced shutdowns, and wildfires, and manage the impact of climate change on aging grid infrastructure.

Job Description

Buzz Solutions is seeking a Head of Customer Success with deep roots in the utility industry and proven success in a fast-scaling startup environment.

You will start as an individual contributor, owning post-sale customer relationships, driving platform adoption, ensuring long-term customer value, and serving as a trusted advisor to our utility partners. You will act as the bridge between our customers and our engineering, product, and sales teams.

This is a player-coach role. As our customer base expands, you will take on full leadership of the Customer Success team, setting strategy, building the processes and playbooks the function runs on, and hiring and developing CSMs. We are looking for someone who has led teams before and wants to build a function from an early stage rather than inherit a mature one.

## Responsibilities

- Own the end-to-end post-sale customer experience, serving as the primary point of contact for our electric utility customers and partners.
- Drive deep engagement within the Buzz Solutions platform, ensuring customers realize ongoing ROI that supports renewal and long-term retention.
- Identify and surface expansion opportunities such as new use cases, additional circuits or regions, and expanded inspection volume, using product adoption, usage data, and customer outcomes. Partner with the Sales team to develop these opportunities; Sales owns the close.
- Advocate for customers and their needs internally to influence product direction and roadmap priorities.
- Identify at-risk customers who are not achieving their desired outcomes and lead the effort to get them back on track.
- Organize training sessions, product deep dives, and enablement efforts so customers get the most out of our platform.
- Maintain accurate account health, engagement, and adoption data in Salesforce and our broader customer success tooling.
- Build and document the processes, playbooks, and success metrics the Customer Success function will scale on, and help set the standard for the team as it grows.

What Success Looks Like in Your First 12 Months

- First 90 days: Fully ramped on the Buzz platform and our AI-based inspection workflows. Introduced to and building relationships with every account in your book.
- Six months: Running a consistent QBR and executive check-in cadence across your accounts, with documented success metrics and ROI tied to each customer's inspection program.
- Nine months: Established a repeatable onboarding and enablement playbook that shortens time-to-value for new utility customers, and become a resource the rest of the CS team leans on as the team scales.
- Twelve months: Strong retention and renewal across your book, a healthy pipeline of expansion opportunities handed to Sales, a documented set of customer-driven product priorities influencing the roadmap, and a clear point of view on how the Customer Success function should be structured and staffed as we scale.

Required Qualifications

- 8+ years of experience in a SaaS Customer Success role.
- Experience leading or managing a Customer Success team, whether as a formal people manager, a team lead, or a senior CSM who mentored and set direction for others.
- A track record of building process from scratch, including (both internal and external) onboarding frameworks, health scoring, QBR cadences, escalation paths, and playbooks, rather than only operating within someone else's.
- Direct experience in the electric utility industry, or selling and supporting technology into utilities. Working familiarity with transmission and distribution operations, asset inspection and maintenance, vegetation management, wildfire mitigation, or utility procurement and capital planning cycles.
- Excellent verbal and written communication skills, with the ability to articulate complex technical concepts clearly and compellingly to both field and executive audiences.
- Comfort discussing AI and computer vision concepts with technical customers, including model performance, false positives and negatives, and confidence thresholds, with the credibility to set accurate expectations rather than overpromise.
- Strong problem-solving skills with the ability to understand client needs and provide tailored solutions.
- Self-motivated and goal-oriented, with a proven track record of driving customer outcomes.
- Experience working in Salesforce and other enterprise-level systems.
- Ability to work collaboratively across internal teams and contribute to a positive team environment.

## Nice to Have

- Experience at an early-stage or venture-funded startup, particularly as an early member of a Customer Success function.
- Background in AI, machine learning, or geospatial/imagery-based software products.
- Experience converting pilots and proofs of concept into production, enterprise-wide deployments.
- Experience hiring, onboarding, and developing CSMs as a team scales.
- Buzz Solutions does not provide Visa sponsorship for work authorizations in the United States at this time *

## About Buzz Solutions

## Company Overview
- **One-liner**: Buzz Solutions provides an AI-powered platform that analyzes aerial imagery from drones, helicopters, and ground crews to detect faults and anomalies on transmission, distribution, substation, and solar infrastructure, helping utilities prevent outages and wildfires.
- **Entity Type**: Private (venture-backed; total funding $9.5M across 5 rounds, most recent $5M in February 2024)
- **Headquarters**: Palo Alto, California, United States
- **Founded**: 2017
- **Founders**: Kaitlyn Albertoli (CEO & Co-Founder) and Vikhyat Chaudhry (COO & CTO, Co-Founder)

## Core Business
- **Primary industry**: Utilities / Energy infrastructure inspection
- **Target customers**: B2B – electric utilities (transmission, distribution, substation operators, solar farm owners), large power companies
- **Mission statement**: “To safeguard the world’s energy infrastructure” – proactively identifying and fixing hazards before they cause wildfires, forced shutdowns, or power outages.

## Products & Services
- **PowerAI (Platform)**: A SaaS platform that ingests visual data (helicopter, drone, lineman-captured images) and applies computer vision to detect component defects, vegetation risks, and anomalies. Modules cover Distribution, Transmission, Substations, and Solar. Capabilities include thermal + RGB analysis, GIS mapping, and integration with Esri, Maximo, and Skydio.
- **PowerAI Video Analytics (Substation Security)**: AI-based live monitoring of existing CCTV feeds for intrusion, person-down, smoke/fire, insulator defects, and thermal alerts – runs 24/7 with no new cameras needed.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Annual revenue of $3.8M (LinkedIn estimate); Total funding $9.5M
- **Notable Investors/Partners**: Investors include GoPoint Ventures (led $5M round), Blackhorn Ventures. Partners include Esri (Silver Partner), Skydio, Maximo.
- **Growth Signals**:
  - 40 employees (+22% YoY headcount growth)
  - Customers: Dominion Energy (47,000 structures analyzed), New York Power Authority, AEP Texas (88,000 images cleared in one season), Ameren (scaling solar from 510 MW to 2,500 MW by 2030)
  - PowerAI 2.0 launched in January 2025
  - 85%+ detection accuracy in field, processing speed of 0.6 seconds per image vs. 1–2 minutes manually

## Competitive Advantages
- **Domain-specific AI**: Trained on utility infrastructure data, mimicking veteran lineworker expertise – reads insulator types, paint conditions, hardware anomalies.
- **Speed & Scale**: Processes tens of thousands of images in hours, reducing analysis time by up to 70%.
- **Proven ROI**: Case studies show 6 months saved on wildfire mitigation programs, 4.9× faster site inspections, >75% time savings per site.
- **Integration ecosystem**: Works natively with Esri GIS, Maximo asset management, and Skydio drone fleet.

## Strategic Focus
- Accelerate adoption of AI-based inspections across more utilities (transmission, distribution, substations, solar).
- Expand substation security monitoring with live video analytics.
- Scale solar inspection capabilities in line with utility renewable targets.
- Continue building out partner network (Esri, ARCOS) and product integrations.

## Why Work Here
- **Mission-driven**: Work that directly prevents wildfires, outages, and grid failures – tangible environmental and safety impact.
- **Remote-first**: All open roles are remote (US-based, with some roles open to remote globally).
- **Engineering culture**: Building end-to-end ML products and pipelines; roles include Computer Vision & ML Engineer, Applied ML Platform Engineer, Senior Full Stack Engineer, QA Engineer.
- **Startup growth**: Venture-funded with proven traction; headcount growing 22% YoY; 11 active job postings as of mid-2025.
- **Team**: Talented, passionate, hardworking engineers and product managers; collaborative environment with opportunities to own significant pieces of the platform.

## Sources
1. [buzzsolutions.co](https://www.buzzsolutions.co/) – Product overview, customer case studies, performance metrics
2. [buzzsolutions.co/about](https://www.buzzsolutions.co/about/) – Mission, founding story, team
3. [buzzsolutions.co/careers](https://www.buzzsolutions.co/careers/) – Open roles, culture description
4. [job-boards.greenhouse.io/buzzsolutions](http://job-boards.greenhouse.io/buzzsolutions) – Current job listings (11 roles)
5. [linkedin.com/company/buzzsolutionsinc](https://www.linkedin.com/company/buzzsolutionsinc.) – Employee count, revenue, funding, headcount growth, locations

## Other roles at Buzz Solutions

- [Customer Support Specialist (Pacific time zone)](https://feeny.ai/job/customer-support-specialist-pacific-time-zone-buzz-solutions-west-coast-6pgv2szmdm5h) — West Coast
- [Director of Partnerships](https://feeny.ai/job/director-of-partnerships-buzz-solutions-remote-v8vrn3eqgsgb)
- [Recruiting & People Operations Coordinator](https://feeny.ai/job/recruiting-people-operations-coordinator-buzz-solutions-united-states-0knwvyny2r28) — United States
- [Senior Forward Deployed Engineer](https://feeny.ai/job/senior-forward-deployed-engineer-buzz-solutions-united-states-vcxmjj6d133t) — United States
- [Senior Account Executive (West)](https://feeny.ai/job/senior-account-executive-west-buzz-solutions-remote-ngkkasx5rk2e)
- [Senior Computer Vision & Machine Learning Engineer](https://feeny.ai/job/senior-computer-vision-machine-learning-engineer-buzz-solutions-united-states-5hsjret4zgj9) — United States
- [Customer Success Manager (Southeast)](https://feeny.ai/job/customer-success-manager-southeast-buzz-solutions-remote-bh837fevzwfw)
- [Vice President of Marketing](https://feeny.ai/job/vice-president-of-marketing-buzz-solutions-united-states-xkvcygkdzr6p) — United States
- [General Application - Join our Talent Community](https://feeny.ai/job/general-application-join-our-talent-community-buzz-solutions-united-states-xzbdgycstr1c) — United States
- [Controller](https://feeny.ai/job/controller-buzz-solutions-united-states-75r74waq7zz3) — United States