---
title: 'Head of Customer Success at GoLinks'
canonical: 'https://feeny.ai/job/head-of-customer-success-golinks-united-states-5ed5h6z8ea8v'
type: 'job'
last_seen: '2026-10-16'
---

# Head of Customer Success at GoLinks

- **Company:** GoLinks
- **Location:** United States
- **Compensation:** $175k–$225k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/golinks/912c27e4-b5b7-4169-bc4f-d4fa892ff179

## Job description

## Who we are

At GoLinks, we’re all about making work simpler and more efficient for teams and individuals. Our tools—GoLinks, GoProfiles, and GoSearch—help streamline workflows, giving instant access to key knowledge for building products, collaborating between teams, and supporting customers. As a fast-moving startup, we quickly adapt and respond to our users’ needs. We’re looking for passionate team members who value innovation, excellence, and growth as much as we do.

## About the role

GoLinks is looking for a Head of Customer Success to build and lead the function responsible for onboarding, retention, and growth across our customer base. You'll own the end-to-end post-sale customer journey — from onboarding and adoption through renewal and expansion — and will build playbooks and metrics that make customer success a durable growth engine for the company. This is a high-impact, hands-on leadership role for someone who has scaled a CS org at a B2B SaaS company and wants to shape the strategy, not just execute against someone else's.

## What you’ll do

- Define and own the customer success strategy, including onboarding, adoption, health scoring, renewals, and expansion/upsell motions
- Own retention and net revenue retention (NRR) targets; identify and act on churn risk early
- Design and implement scalable onboarding programs that get new customers to value quickly
- Partner closely with Sales on renewals and expansion opportunities, and with Product on the customer feedback loop
- Establish customer health metrics, QBR cadences, and playbooks for different account segments (SMB through enterprise)
- Serve as an executive sponsor for key strategic accounts
- Report on CS performance (retention, NRR, CSAT/NPS, adoption) to company leadership
- Champion the voice of the customer internally, influencing product roadmap and go-to-market decisions

## Who you are

- 7+ years in Customer Success, Account Management, or a related customer-facing role at a B2B SaaS company, including 2+ years in a leadership role
- A track record of owning retention/NRR targets and building repeatable CS processes from the ground up
- Experience working with both mid-market and enterprise customers, including executive stakeholders
- Strong analytical skills — comfortable defining and tracking the metrics that matter (NRR, churn, CSAT/NPS, adoption)
- Excellent communication skills, with experience presenting to internal leadership and external customer executives
- A builder's mindset — you're comfortable creating structure and process in a growing organization, not just operating within an existing one
- Experience with CS/CRM tooling (e.g., Gainsight, Salesforce, HubSpot, or similar)
- Bonus: experience in enterprise IT, knowledge management, or workplace productivity SaaS

Our Benefits & Perks

- Top-tier Medical, Dental, and Vision benefits, including FSA
- Life Insurance, AD&D, STD, and LTD benefits
- EAP and monthly wellness stipend for your physical and mental health
- 401(k) retirement plan to save for your future
- Paid Holidays, including a Winter Break for your rest and relaxation
- New hire stipend to cultivate a better work environment
- All expenses paid company off-sites and free lunch biweekly at Company meetings
- Learning & Development benefits for continuous learning
- MacBook Pro or equivalent laptop for your productivity
- Hybrid schedule to manage your personal obligations
- Flexible remote work environment: coffee shop, beach, or anywhere in between

We can only accept US-based applicants at this time.

## About GoLinks

## Company Overview
- **One-liner**: GoLinks provides an AI-driven knowledge discovery and link management platform that allows companies to create, share, and manage internal short links (go links) to instantly access company resources.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2018
- **Founders**: Jorge Zamora

## Core Business
- **Primary Industry**: Enterprise Knowledge Management / Productivity Software
- **Target Customers**: B2B, Mid-market to Enterprise companies
- **Mission Statement**: "To connect employees with the information they need to be productive and successful at any place, at any time."

## Products & Services
- **GoLinks® (Core Platform)**: An AI-driven platform for creating and managing internal short links (e.g., `go/hr`, `go/metrics`). Features include variable go links, geo-links, multi-links, private and unlisted links, tags, AI-powered suggestions, analytics, collections, QR codes, and role-based access control. Available on web browsers, iOS, and Android. [golinks.io](https://golinks.io/)
- **GoAI Assistant**: A generative AI assistant integrated into the platform that delivers accurate answers and suggests the best links using semantic and lexical analysis. [golinks.io](https://golinks.io/)
- **GoSearch**: An AI-powered enterprise workplace search solution launched in 2023 to help employees find information across all company apps. [ycombinator.com](https://www.ycombinator.com/companies/golinks)
- **GoProfiles**: A hub for teams to find shared connections, celebrate wins, and boost company culture — powered by generative AI. [ycombinator.com](https://www.ycombinator.com/companies/golinks)
- **Integrations**: Extensive integration with popular tech stacks, including SSO with SCIM, API & webhooks. [golinks.io](https://golinks.io/)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Total Funding**: $27 million (Series A, announced February 2022) [ycombinator.com](https://www.ycombinator.com/companies/golinks)
- **Key Investors**: Y Combinator (Winter 2019 batch), with Aaron Epstein as primary partner. [ycombinator.com](https://www.ycombinator.com/companies/golinks)
- **Growth Signals**: 
  - Team size of 70 employees [ycombinator.com](https://www.ycombinator.com/companies/golinks)
  - 75% of all employees at all customers use GoLinks every single month [ycombinator.com](https://www.ycombinator.com/companies/golinks)
  - Expanded product suite in 2023 with GoSearch and GoProfiles, building toward a Gen AI productivity suite [venturebeat.com](https://venturebeat.com)
  - SOC 2 Type 2 certified enterprise-grade security with annual audit and pen testing [golinks.io](https://golinks.io/)

## Competitive Advantages
- **Pioneer in "go links as a service"**: First company to build internal link systems as a service for all companies (previously a standard only at Google, Yahoo, LinkedIn, Twitter, Airbnb). [ycombinator.com](https://www.ycombinator.com/companies/golinks)
- **AI-First Platform**: Combines semantic and lexical AI search (GoAI) with link management, making knowledge retrieval faster than traditional bookmarking or intranet solutions. [golinks.io](https://golinks.io/)
- **Broad Feature Set**: Rich feature set including geo-links, multi-links, variable links, aliases, private/unlisted links, analytics, and collections — creating a strong moat against simpler link shorteners.
- **High Engagement**: 75% monthly active user rate across all customers demonstrates strong product-market fit. [ycombinator.com](https://www.ycombinator.com/companies/golinks)

## Strategic Focus
- **Expanding the AI Productivity Suite**: Building beyond link management into broader knowledge discovery (GoSearch) and team culture (GoProfiles) to create a comprehensive Gen AI productivity platform.
- **Enterprise Growth**: Targeting enterprise customers with SOC 2 Type 2 certification, SSO/SCIM, role-based access control, and multi-domain support.
- **Remote-First Enablement**: Focused on solving the knowledge discovery problem for distributed and remote teams who lack physical proximity for information sharing.

## Why Work Here
- **Remote-First Culture**: Work from anywhere — "a coffee shop, beach, mountain, or anywhere in between" — with a flexible schedule trusted to manage your own goals. [golinks.io](https://www.golinks.io/careers.php)
- **Comprehensive Benefits**: 
  - Top-tier medical, dental, and vision plans (100% for you and family)
  - Employee Assistance Program and monthly wellness stipend
  - Unlimited PTO
  - 18 paid company holidays per year
  - Annual Learning & Development stipend
  - New hire and monthly work-from-home stipend
  - Company-subsidized meals during company events
  - Complimentary meals during company-wide meetings and Link & Learns [golinks.io](https://www.golinks.io/careers.php)
- **Company Culture & Values**: Focus on users, "be an owner" mentality, grow together through shared knowledge, transparency builds trust, "deliver and delight constantly," and "have fun" with a humans-first approach. [golinks.io](https://www.golinks.io/careers.php)
- **Company Offsites**: Company-sponsored retreats designed for team members to bond and build genuine connections. [golinks.io](https://www.golinks.io/careers.php)
- **Interview Process**: High-touch, remote-first process involving calls and video meetings with recruiters, hiring managers, and cross-functional team members. [golinks.io](https://www.golinks.io/careers.php)
- **Engineering Culture**: Y Combinator-backed startup with a focus on building democrative knowledge tools, offering the opportunity to work on AI-powered productivity solutions. [ycombinator.com](https://www.ycombinator.com/companies/golinks)
- **Current Openings (as of search)**: Account Executive (Enterprise), Sr. Sales Development Representative, Product Support Specialist, Accountant — all remote US. [ycombinator.com](https://www.ycombinator.com/companies/golinks/jobs)

## Sources
1. [golinks.io](https://golinks.io/)
2. [GoLinks Careers Page](https://www.golinks.io/careers.php)
3. [Y Combinator - GoLinks Profile](https://www.ycombinator.com/companies/golinks)
4. [Y Combinator - GoLinks Jobs](https://www.ycombinator.com/companies/golinks/jobs)
5. [GoLinks Job Board (Ashby)](https://jobs.ashbyhq.com/golinks)
6. [VentureBeat - GoSearch Launch](https://venturebeat.com)

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