---
title: 'Head of Customer Success at Happyrobot Inc.'
canonical: 'https://feeny.ai/job/head-of-customer-success-happyrobot-inc-united-states-mxhredbmgvmx'
type: 'job'
last_seen: '2026-11-01'
---

# Head of Customer Success at Happyrobot Inc.

- **Company:** [Happyrobot Inc.](https://feeny.ai/companies/happyrobot-inc)
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-11-01
- **Apply:** https://jobs.ashbyhq.com/happyrobot.ai/7a103afa-b351-4cc8-bb48-f299ca31e742

## Job description

## About HappyRobot

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate through voice and email - they make decisions, take action, and run operations autonomously across entire enterprise systems. Born in Y Combinator (S23) and backed by a16z, Base10, Prysm Capital and Eurazeo with over $200M raised, we power critical operations for global enterprises worldwide. Our platform is battle-tested in the most demanding environments, where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in[our manifesto.](https://www.happyrobot.ai/blog/manifesto)

## The Role

As the Head of Customer Success, you will own the post-sale experience for HappyRobot’s largest and most strategic enterprise customers, and you will build the team and systems that scale it. You will set the vision, structure, and operating rhythm for Customer Success, with direct accountability for adoption, retention, net revenue retention, and expansion across our customer base. This is a player-coach leadership role. In the near term, you will stay close to our top accounts and serve as an executive sponsor in critical customer relationships. Over time, you will hire and develop a team of Customer Success Managers, define the playbooks they run, and partner with Sales, Deployment, Product, and Engineering to make sure every customer sees measurable value from their AI workforce. We are especially interested in leaders with a logistics background who can earn the trust of large, complex organizations and speak the language of their operations teams.

## What You Will Do

- Own the Customer Success function and its targets for gross retention, net revenue retention, expansion, and customer health.
- Serve as the executive sponsor for our largest enterprise accounts, building relationships with operators, VPs, and C-level stakeholders.
- Hire, onboard, coach, and develop a high-performing team of Customer Success Managers, and define clear career paths and performance standards.
- Build the Customer Success operating model, including account segmentation, coverage models, health scoring, renewal forecasting, and escalation processes.
- Create repeatable playbooks for onboarding, adoption, business reviews, risk management, and expansion that scale across regions and customer types.
- Partner with Sales to identify and close expansion opportunities into new use cases, business units, and geographies, and own the renewal motion.
- Work closely with Forward Deployed Engineers and Deployment Strategists to ensure smooth handoffs from implementation to ongoing success.
- Act as the voice of the customer inside HappyRobot, translating feedback and usage patterns into clear input for Product and Engineering.
- Define and report on Customer Success metrics, and present performance, risks, and strategy to the executive team and board.
- Select and implement the tools and systems the team needs, such as CRM, health scoring, and customer analytics.

## What You Bring

- 10 or more years in Customer Success, Account Management, or a similar customer-facing function at a B2B SaaS or technology company, including 3 or more years leading and scaling a team.
- Preferred: Hands-on logistics, freight, or supply chain experience (for example at a freight broker, 3PL, carrier, shipper, or logistics technology company), ideally managing large, multi-stakeholder accounts.
- A proven track record of owning retention, net revenue retention, and expansion targets for enterprise customers.
- Experience building a Customer Success function from an early stage, including hiring, process design, and tooling.
- Strong executive presence and the ability to communicate with both operators on the floor and C-level stakeholders.
- Comfort with data. You can read usage and performance metrics, build a clear narrative around them, and drive decisions from them.
- Technical curiosity. You do not need to code, but you should be comfortable discussing integrations, APIs, workflows, and AI concepts with customers and engineers.
- A bias for ownership and speed, with the ability to thrive in ambiguity at a fast-growing startup.

## Nice to Have

- Experience with AI, automation, or voice products.
- Familiarity with TMS, WMS, or CRM systems.
- Spanish, Portuguese, or another language, given our LatAm and international customer base.
- Prior experience at an early-stage or high-growth startup, ideally through a Series A to C stage.

## Why HappyRobot

## Why Join Us

- Join a world-class team of engineers and builders.
- Backed by top investors including a16z, Y Combinator, Base10, Prysm Capital, and Eurazeo.
- Have ownership and autonomy of projects and are encouraged to ship.
- Comprehensive benefits including healthcare, dental, and vision coverage.
- Competitive salary + equity in a high-growth startup.

Our Operating Principles Extreme Ownership We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting. If something needs fixing, we own it and make it better. This means stepping up, even when it is not “your job.” If a ball is dropped, we pick it up. If a process is broken, we redesign it. We do not wait for someone else to solve it. We lead with accountability and expect the same from those around us. Craftsmanship Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. We aim to deliver jaw-dropping outcomes by being curious, meticulous, and proud of what we build, even when nobody is watching. We are “majos” Be friendly and have fun with your coworkers. Always be genuine and honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego. Urgency with Focus Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We prioritize ruthlessly, act decisively, and stay aligned. We are running a high-speed marathon, not a sprint with no strategy. Talent Density and Meritocracy Hire only people who can raise the average; exceptional performance is the passing grade. Ability trumps seniority. We reward contribution, not titles or tenure. First-Principles Thinking Strip a problem to physics-level facts, ignore industry dogma, and rebuild the solution from scratch. We do not copy-paste solutions.

## About Happyrobot Inc.

## Company Overview
- **One-liner**: HappyRobot builds an AI-native operating system that deploys autonomous AI workers to handle complex, real‑time enterprise workflows across voice, chat, and back‑office functions.
- **Entity Type**: Private (Series B‑II)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2023
- **Founders**: Pablo Palafox (Co‑Founder & CEO), Luis Paarup (Co‑Founder)

## Core Business
- **Primary Industry**: Enterprise AI / Workforce Automation; initial focus on supply chain, logistics, and retail.
- **Target Customers**: B2B Enterprise – complex enterprises with high‑stakes, exception‑ridden operations (e.g., logistics providers, industrial‑scale companies).
- **Mission**: “Empower people to do their best work – by automating the rest” – closing the gap between intelligence and action with real‑time autonomy and enterprise‑grade speed. [happyrobot.ai](https://www.happyrobot.ai/company/about)

## Products & Services
- **HappyRobot Platform**: A multi‑agent system that allows enterprises to build, orchestrate, and deploy AI workers (voice, chat, email, message, document processing, data entry) that integrate with existing systems, manage conversations, and log data in real time. Includes a custom “control tower” for human‑AI collaboration. [happyrobot.ai](https://www.happyrobot.ai/)
- **Deployment & Customization**: Fully custom technology built on top of existing enterprise systems, enabling granular workflow logic and exception handling. The platform learns from every deployment, compounding intelligence across the organisation.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding of **$60.8M** (Series B‑II of $44M led by Base10 Partners in October 2025, Series A of $15.6M led by Andreessen Horowitz in December 2024, plus earlier seed and grant rounds). [linkedin.com](https://www.linkedin.com/company/happyrobot)
- **Notable Investors / Partners**: Andreessen Horowitz, Base10 Partners, NTT DoCoMo Ventures, Y Combinator, Array Ventures, Avra, and 20+ others. Trusted by 150+ enterprises including DHL and Ryder. [cbinsights.com](https://www.cbinsights.com/company/happyrobot)
- **Growth Signals**: 111 employees (**+353% YoY** headcount growth); 31k LinkedIn followers (+190% YoY); active job postings increased 625% YoY; offices in 8 cities across 3 continents (San Francisco, Chicago, New York, Mexico City, Madrid, Barcelona, London, Sydney). [linkedin.com](https://www.linkedin.com/company/happyrobot)

## Competitive Advantages
- **Real‑world Battle‑testing**: Deployed in high‑stakes, exception‑rich enterprise environments (logistics, supply chain) where failure has real consequences.
- **Multi‑agent Learning**: When one agent learns and improves, all agents benefit – a compounding intelligence model.
- **Enterprise‑grade Customisation**: Fully custom technology built on top of existing systems, not a one‑size‑fits‑all solution.
- **Autonomous Execution**: Reports 78% autonomous execution on critical work, with human oversight only when needed. [happyrobot.ai](https://www.happyrobot.ai/)
- **Global Presence**: Operates in 11 countries with a distributed, multicultural team.

## Strategic Focus
- **Scale Across Regions & Business Units**: Deploying the platform globally, expanding into additional functions within existing enterprise customers.
- **Deepen Enterprise Super Intelligence**: Continuously improving agent behaviour through technical and behavioural benchmarks, and capturing granular logic across every workflow.
- **Hire Exceptional Talent**: Prioritising talent density and meritocracy to accelerate product development and deployment.

## Why Work Here
- **Culture & Values**: “Majos” culture – helpful, warm, low‑ego. Core values: extreme ownership, talent density/meritocracy, urgency with focus, first‑principles thinking, and craftsmanship. [careers.happyrobot.ai](https://careers.happyrobot.ai/)
- **Work Environment**: Hybrid / remote‑friendly (some roles are location‑specific; many are remote or based in one of eight offices). The team comes from ambitious companies like Palantir, Scale AI, Samsara, Uber, AWS, etc. [linkedin.com](https://www.linkedin.com/company/happyrobot)
- **Growth & Impact**: Join a rapidly scaling company (353% YoY headcount growth) that is redefining how enterprise work gets done. High ownership and direct impact on product and customers.
- **Open Roles**: 87 active job postings (as of mid‑2026) spanning Engineering (ML, Infrastructure, Forward Deployed), Go‑to‑Market (Enterprise AE, SDR), and Operations (Data Ops, Deployment Strategist). [linkedin.com](https://www.linkedin.com/company/happyrobot)

## Sources
1. [happyrobot.ai](https://www.happyrobot.ai/)
2. [careers.happyrobot.ai](https://careers.happyrobot.ai/)
3. [cbinsights.com](https://www.cbinsights.com/company/happyrobot)
4. [linkedin.com](https://www.linkedin.com/company/happyrobot)
5. [happyrobot.ai/about](https://www.happyrobot.ai/company/about)

## Other roles at Happyrobot Inc.

- [Founding People Business Partner](https://feeny.ai/job/founding-people-business-partner-happyrobot-inc-san-francisco-f0qkfh1nyjap) — San Francisco, CA
- [Legal Counsel](https://feeny.ai/job/legal-counsel-happyrobot-inc-new-york-qjjwcpcy324x) — New York, NY
- [Technical Customer Support Specialist](https://feeny.ai/job/technical-customer-support-specialist-happyrobot-inc-brazil-g9jncc6hh6r0) — Brazil
- [Deployment Strategist - German Speaking](https://feeny.ai/job/deployment-strategist-german-speaking-happyrobot-inc-munich-wwvjq0hhe8qd) — Munich, Germany
- [Deployment Strategist](https://feeny.ai/job/deployment-strategist-happyrobot-inc-australia-mfj07rkggrmm) — Australia
- [Strategic GTM](https://feeny.ai/job/strategic-gtm-happyrobot-inc-new-york-y3b0c0bscrb3) — New York, NY
- [Technical Recruiter](https://feeny.ai/job/technical-recruiter-happyrobot-inc-san-francisco-6zyp8725a07k) — San Francisco, CA
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-happyrobot-inc-a-coruna-6q37dd5afftx) — A Coruña, Spain
- [Revenue Accounting Lead](https://feeny.ai/job/revenue-accounting-lead-happyrobot-inc-san-francisco-mnzk26km4csn) — San Francisco, CA
- [Senior Software Engineer - Backend](https://feeny.ai/job/senior-software-engineer-backend-happyrobot-inc-san-francisco-17ntp6g2p0fd) — San Francisco, CA