---
title: 'Head of Customer Success at Lindy'
canonical: 'https://feeny.ai/job/head-of-customer-success-lindy-san-francisco-w7cpryt2eeze'
type: 'job'
last_seen: '2026-09-10'
---

# Head of Customer Success at Lindy

- **Company:** Lindy
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-04-21
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.gem.com/lindy/am9icG9zdDrAf6RU0xphttiAIxuHOe7H

## Job description

As a Head of Customer Success at Lindy, you will build a customer-obsessed team and ensure our customers are so happy that they couldn’t imagine life without us.You’ll hire, coach, set goals, create and iterate on playbooks, and work closely with the sales and product teams. Your role will be crucial in helping customers realize the full potential of Lindy while contributing to our product evolution. We are an in-office company, working from our San Francisco office 4 days a week. We do sponsor visas and cover relocation fees for up to $20,000.

Who you are:

- Build a world-class customer success team
- Hire, source, interview and close CSMs
- Build, iterate and train your team on our CS playbook
- Lead customer check-ins and build deep relationships with key stakeholders to understand their processes and requirements
- Partner with Sales on new revenue opportunities, leveraging customer success stories to drive growth
- Provide feedback to product teams based on customer experiences and challenges
- Experience leading CS at startups with less than 100 people
- Track record building and managing teams of 7+ people
- Measurable success driving implementation and expansion of complex products for SMBs
- Strong technical aptitude with the ability to understand and troubleshoot complex workflows
- The ability to navigate high ambiguity in a fast-paced work environment
- An unusual work ethic to help build and grow a new startup
- Exceptional written and oral communication skills
- Ability to work in person 4 days a week from a San Francisco office

Bonus

- No-code platform experience
- Background in workflow automation or AI/ML products

## Benefits

- Competitive salary and generous equity
- Health coverage
- A lot of autonomy within your area of responsibility
- The fun of working at a no-nonsense startup that just wants to build an amazing product and business

## About Lindy

## Company Overview
- **One-liner**: Lindy is an AI teammate that lives in your Slack, connects to all your tools, and performs real work across email, meetings, and workflows for the whole team.
- **Entity Type**: Private (Series B, $49.9M total funding)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2023
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: AI-powered productivity software / AI agents
- **Target customers**: B2B – teams of all sizes (SMB to Enterprise) who rely on Slack, email, and common business tools
- **Mission**: Build an AI teammate that learns a business from the inside and takes real work start to finish – not another tool people have to operate

## Products & Services
- **Lindy (AI Teammate)**: A conversational AI agent that lives in Slack DMs and channels, connects to 1,000+ integrations (Gmail, Google Drive, Notion, HubSpot, etc.), and supports MCP servers. Comes with 40+ built-in skills (research, data analysis, decks, dashboards). Users can save custom skills and schedule recurring routines. Also joins Zoom/Meet/Teams as a visible participant to record, transcribe, and organize meetings. Pricing starts at $29.99/user/month (3,000 credits); Pro, Max, and Enterprise tiers available.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual revenue estimated $1M–$5M (LinkedIn estimate); Total funding $49.9M across 2 prior rounds
- **Notable Investors/Partners**: Not specified in available sources
- **Growth Signals**: 27 employees (+10% YoY, +5 people); trusted by “thousands of customers” (careers page); Series B funding secured; expanding integrations and enterprise compliance (SOC 2 Type II, GDPR, HIPAA, PIPEDA)

## Competitive Advantages
- **Deep contextual awareness**: Lindy learns company-specific knowledge from messages, meetings, and tools – its memory is stored in editable plain files.
- **Proactive autonomy**: Can execute multi-step workflows end-to-end without requiring constant human approval (with safeguards).
- **Built for collaboration**: Lives inside Slack, the central hub for many teams, and joins meetings as a visible participant.
- **Strong compliance posture**: SOC 2 Type II, GDPR, HIPAA (with BAA for Enterprise), and data never used for training.

## Strategic Focus
- Continue building autonomous AI agents that handle complex, ambiguous tasks across channels.
- Expand skill library and integration ecosystem (including MCP support).
- Deepen enterprise features (SSO, SCIM, audit logs, HIPAA) to win larger accounts.
- Maintain small, intense team culture while scaling headcount.

## Why Work Here
- **Culture**: Described as an “elite institution” with three pillars: being elite, doing the best work of your life, and moving fast. Emphasizes psychological safety (“safe to say ‘I don’t know’”) and mutual support.
- **Work model**: In-office 4 days a week (Wednesday remote) at SOMA headquarters in San Francisco. Relocation assistance up to $20,000.
- **Perks**: Competitive salary + generous equity; unlimited time off (“take as much or as little as you need”); US healthcare subsidy (full subsidy for US employees, subsidy program for international); $300/year education budget; O-1/J-1 visa sponsorship and H-1B transfers.
- **Team**: Small, fast-paced, with deep autonomy in areas of responsibility. Sprints of intense work followed by intense recovery.
- **Engineering culture**: Honest, immediate feedback; ownership mindset; encouraged to use AI tools.

## Sources
1. [lindy.ai](http://www.lindy.ai/) – Homepage and pricing
2. [lindy.ai/careers](https://www.lindy.ai/careers) – Careers page (culture, benefits, relocation, visas)
3. [careers.lindy.ai/jobs](https://careers.lindy.ai/jobs) – Current job openings (6 roles)
4. [linkedin.com/company/lindyai](https://www.linkedin.com/company/lindyai) – LinkedIn company page (headcount, revenue, funding)
5. [builtinsf.com/company/lindyai](https://www.builtinsf.com/company/lindyai) – Built In San Francisco profile (culture, perks, office policy)

## Other roles at Lindy

- [Executive Assistant to the CEO](https://feeny.ai/job/executive-assistant-to-the-ceo-lindy-san-francisco-swbzw97c44f7) — San Francisco, CA
- [Content Creator](https://feeny.ai/job/content-creator-lindy-san-francisco-nf7ank9nwncg) — San Francisco, CA
- [Growth Marketing Manager](https://feeny.ai/job/growth-marketing-manager-lindy-san-francisco-hcm6mn2shzec) — San Francisco, CA
- [Product Marketing Lead](https://feeny.ai/job/product-marketing-lead-lindy-san-francisco-b67dp5z20rvk) — San Francisco, CA
- [Marketing Operations Manager](https://feeny.ai/job/marketing-operations-manager-lindy-san-francisco-3rscjee7kxx2) — San Francisco, CA
- [Recruiter](https://feeny.ai/job/recruiter-lindy-san-francisco-rkb6an746a4j) — San Francisco, CA
- [Growth Software Engineer](https://feeny.ai/job/growth-software-engineer-lindy-san-francisco-sxg0ew9xwr1y) — San Francisco, CA
- [Sr. Data Scientist](https://feeny.ai/job/sr-data-scientist-lindy-san-francisco-8tv4gk56vf4z) — San Francisco, CA
- [Account Executive](https://feeny.ai/job/account-executive-lindy-san-francisco-c9906saxs6mr) — San Francisco, CA
- [Head of Sales](https://feeny.ai/job/head-of-sales-lindy-san-francisco-wzsyryyk0dja) — San Francisco, CA