---
title: 'Head of Customer Success at Parallel Systems'
canonical: 'https://feeny.ai/job/head-of-customer-success-parallel-systems-los-angeles-w4qfhjn5c4jp'
type: 'job'
last_seen: '2026-10-17'
---

# Head of Customer Success at Parallel Systems

- **Company:** Parallel Systems
- **Location:** Los Angeles, CA
- **Compensation:** $180k–$200k
- **Posted:** 2026-05-21
- **Last confirmed live:** 2026-10-17
- **Apply:** https://boards.greenhouse.io/parallel/jobs/5143706007?gh_jid=5143706007

## Job description

Parallel Systems is pioneering autonomous battery-electric rail vehicles designed to transform freight transportation by shifting portions of the $900 billion U.S. trucking industry onto rail. Our innovative technology offers cleaner, safer, and more efficient logistics solutions. Join our dynamic team and help shape a smarter, greener future for global freight.

Head of Customer Success

Parallel Systems is building autonomous, battery-electric rail vehicles to modernize freight transportation. We are seeking a Head of Customer Success to own the full customer lifecycle after contract signature, including implementation, onboarding, training, adoption, and expansion.

This is a senior, high-ownership role for someone who can manage large enterprise customers, lead complex hardware and software deployments, and build trusted relationships with executives and operators. Our customers are making major operational decisions around first-of-a-kind technology, and this person will be responsible for making sure those customers successfully deploy, adopt, and expand with Parallel.

We are looking for someone who has supported large enterprise accounts, ideally with $5M to $10M+ deal sizes, and can operate comfortably with C-suite leaders, VP-level operations stakeholders, field teams, and internal engineering teams. The right person brings executive presence, operational depth, and the ability to build a repeatable customer success function as Parallel scales commercial deployments.

This role is LA based and will require up to 50% travel to customer and deployment sites.

Responsibilities:

- Secure significant follow-on revenue opportunities from existing customers
- Own the full post-sale customer lifecycle, including implementation, onboarding, training, adoption, account health, and expansion.
- Lead complex customer implementations involving hardware, software, operational workflows, field teams, and customer infrastructure.
- Serve as the primary customer success leader for enterprise accounts, building trusted relationships with C-suite executives, VP Operations leaders, technical stakeholders, and field operators.
- Translate signed commercial agreements into clear implementation plans, milestones, timelines, risks, responsibilities, and success criteria.
- Partner closely with Sales, Product, Engineering, Operations, and Deployment teams to ensure customers are successfully launched and supported.
- Drive customer readiness across training, operational procedures, integration requirements, change management, and post-launch support.
- Identify and drive expansion opportunities, including additional vehicles, new sites, broader network adoption, and deeper operational integration.
- Represent Parallel in executive meetings, customer business reviews, onsite visits, industry events, and strategic account conversations.
- Build customer success playbooks, implementation processes, account health frameworks, escalation paths, and reporting rhythms.
- Track customer adoption, risks, sentiment, operational readiness, and expansion potential across key accounts.
- Act as the voice of the customer internally, ensuring customer needs, blockers, and feedback are clearly communicated to Product, Engineering, Operations, and leadership.
- Help define the long-term Customer Success organization, including future hiring, team structure, metrics, and operating model.

What Success Looks Like:

- Within 30 days: you have ramped on Parallel’s product, customers, commercial commitments, deployment model, and internal workflows. You have built relationships with Sales, Product, Engineering, Operations, and leadership, and are beginning to map the customer lifecycle from contract signature through successful deployment.
- Within 60 days: you are actively owning customer implementation plans, building executive and operational relationships, identifying key risks, and creating the first version of Parallel’s customer success operating model. You are bringing structure to post-sale execution and helping cross-functional teams stay aligned around customer outcomes.
- Within 90 days: you are independently driving customer success for key enterprise accounts, leading implementation and expansion conversations, managing escalations, and creating repeatable processes that can scale across future deployments. You are clearly establishing the foundation for Parallel’s Customer Success function.

Requirements:

- 8+ years of experience in customer success, implementation, account management, deployment, post-sale operations, or a related customer-facing function.
- Experience managing large enterprise customers with complex buying committees and high-value commercial relationships.
- Track record working with $5M to $10M+ enterprise deals, strategic accounts, or major implementation programs.
- Strong executive presence with the ability to engage credibly with C-suite leaders, VP-level operators, technical stakeholders, and field teams.
- Experience leading complex implementations that require cross-functional coordination, customer change management, and operational execution.
- Ability to manage both strategic customer relationships and tactical deployment details.
- Strong commercial instincts with experience identifying and supporting upsell, expansion, renewal, or broader account growth opportunities.
- Comfort working with technical products that include some combination of hardware, software, integrations, infrastructure, operations, logistics, or field deployment.
- Strong communication skills, including executive updates, customer briefings, escalation management, and internal alignment.
- Ability to operate in an early-stage environment where playbooks need to be built while work is already in motion.
- Willingness to travel for customer meetings, deployment work, executive events, onsite implementation, and industry engagements as needed.

Preferred Qualifications:

- Experience in transportation, logistics, rail, supply chain, industrial automation, autonomy, robotics, hard tech, or enterprise infrastructure.
- Experience with products that require both hardware deployment and software implementation.
- Experience working directly with operations teams, field teams, or customers in safety-critical or operationally complex environments.
- Experience building a Customer Success, implementation, or post-sale account function from the ground up.
- Experience supporting expansion programs where customers grow from an initial deployment into broader commercial adoption.
- Experience owning or contributing to customer incentive plans, expansion targets, or account growth metrics.
- Experience representing a company at customer events, executive forums, industry conferences, or strategic business reviews.

Compensation:

- The expected salary for this role is between $180,000-$200,000 plus incentive pay, with an on-target expectation of $250,000-$300,000.

We are committed to providing fair and transparent compensation in accordance with applicable laws. Salary ranges are listed below and reflect the expected range for new hires in this role, based on factors such as skills, experience, qualifications, and location. Final compensation may vary and will be determined during the interview process. The target hiring range for this position is listed below.

Target Salary Range: $180,000—$200,000 USD

Parallel Systems is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to any discriminatory factor protected by applicable federal, state or local laws. We work to build an inclusive environment in which all people can come to do their best work.

Parallel Systems is committed to the full inclusion of all qualified individuals. As part of this commitment, Parallel Systems will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your recruiter.

## About Parallel Systems

## Company Overview
- **One-liner**: Parallel Systems develops autonomous, battery-electric rail vehicles to convert freight from truck to rail, enabling railroads to serve new markets with a cleaner, more flexible, and cost-effective alternative to short-haul trucking.
- **Entity Type**: Private (Series B)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2020
- **Founders**: Matt Soule (Founder and CEO)

## Core Business
- **Primary Industry**: Railroad Equipment Manufacturing, Autonomous Freight, Clean Logistics
- **Target Customers**: Railroads, freight operators, ports, distribution centers, and logistics companies (B2B, Enterprise)
- **Mission/Purpose**: To provide a safer, more efficient, and sustainable alternative to short-haul trucking by seamlessly integrating autonomous battery-electric rail vehicles with existing rail operations, decongesting highways, and reducing shipping costs and pollution.

## Products & Services
- **[Autonomous, Battery-Electric Rail System](https://moveparallel.com/product/)**: A fleet of self-propelled, autonomous rail vehicles designed to haul intermodal containers up to 500 miles on a single charge. Key features include:
  - **No couplers**: Vehicles self-sort and assemble into platoons, eliminating manual coupling and enabling instant rerouting.
  - **Platooning & Aerodynamics**: Patented technology yields unprecedented range and energy efficiency.
  - **Advanced Braking**: Self-contained, adaptive braking with automatic parking brakes for shorter stopping distances.
  - **Integrated Systems**: Software platform seamlessly integrates with existing railroad train control and business systems, providing real-time data via APIs.
- **Solutions for Rail**: New line hauls (city-to-city), port shuttles (reducing drayage), and direct-to-customer service (small-footprint terminals at warehouses).

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total Funding – **USD 91,349,995** ([LinkedIn](https://www.linkedin.com/company/parallelsystems))
- **Funding History**:
  - Seed Round (June 2020): $3.8M – led by Congruent Ventures
  - Series A (Jan 2022): $49.5M – led by Anthos Capital
  - Series B (May 2025): $38.0M – led by Anthos Capital
- **Notable Investors**: Anthos Capital, Congruent Ventures
- **Growth Signals**:
  - Employee headcount grew **44.7% year-over-year** to 45 employees (as of mid-2025)
  - **First commercial pilot** launched in April 2025 after receiving Federal Railroad Administration (FRA) approval ([Pulse 2.0](https://www.linkedin.com/company/parallelsystems))
  - Currently in **second phase of testing on Genesee & Wyoming (G&W) in Georgia** ([Railway Age, July 2025](https://www.moveparallel.com/))
  - **14 active job postings** as of July 2025, with 75% year-over-year growth in listings

## Competitive Advantages
- **Autonomous, battery-electric technology** purpose-built for rail, offering a direct alternative to short-haul trucking (a massive market consuming 45 billion gallons of diesel annually).
- **No couplers** – enables instant, automated rerouting and packetized freight, greatly improving operational flexibility compared to traditional trains.
- **Long range (500 miles) on one hour of charge** via patented platooning aerodynamics.
- **Seamless integration** with existing railroad systems, reducing adoption barriers.
- **Small footprint** allows direct service to warehouse docks and small terminals, unlocking new low-density, short-haul lanes.

## Strategic Focus
- **Commercial deployment**: Moving from testing to revenue-generating pilot operations with partner railroads.
- **Scaling manufacturing and operations**: Growing the team (especially engineering and sales) to support commercial expansion.
- **Expanding market share**: Target shorter and lower density routes currently dominated by trucking, while also enabling port shuttles and direct-to-customer rail service.
- **Sustainability-driven growth**: Position rail as a lower-emission, cost-competitive alternative to reduce the 7% of U.S. emissions from trucking.

## Why Work Here
- **Culture**: "A team of curious, committed problem-solvers" with a focus on inclusion, ownership, and technical excellence ([Greenhouse careers page](https://boards.greenhouse.io/parallel)).
- **Impact**: Directly influence the future of freight by building autonomous, clean rail technology that can decongest highways and cut pollution.
- **Engineering Focus**: 45% of employees are in technical roles (robotics, autonomy, ML, mechatronics) – a strong engineering-led environment.
- **Location**: Based in Los Angeles, CA (Factory Place), with a small presence in India.
- **Growth Trajectory**: Rapidly scaling (44.7% headcount growth, new Series B funding, commercial pilot underway) offering significant career development opportunities.
- **Notable alumni destinations**: SpaceX, Tesla, Vast, Rivian, Anduril – reflects a high-caliber talent pool.

## Sources
1. [Parallel Systems Website](https://www.moveparallel.com)
2. [Parallel Systems Careers (Greenhouse)](https://boards.greenhouse.io/parallel)
3. [LinkedIn Company Page](https://www.linkedin.com/company/parallelsystems)
4. [Parallel Systems Product Page](https://moveparallel.com/product/)
5. [Pulse 2.0 on Series B](https://www.linkedin.com/company/parallelsystems)

## Other roles at Parallel Systems

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- [Full Stack Software Engineer I](https://feeny.ai/job/full-stack-software-engineer-i-parallel-systems-los-angeles-9gqfacs19891) — Los Angeles, CA
- [Enterprise Marketing Lead](https://feeny.ai/job/enterprise-marketing-lead-parallel-systems-los-angeles-19svf4czqvsy) — Los Angeles, CA
- [PLM/ PDM Systems Architect](https://feeny.ai/job/plm-pdm-systems-architect-parallel-systems-los-angeles-4a93rsjx6q36) — Los Angeles, CA
- [Senior Manufacturing Engineer](https://feeny.ai/job/senior-manufacturing-engineer-parallel-systems-los-angeles-k8kgpgb10vd4) — Los Angeles, CA
- [Executive Assistant](https://feeny.ai/job/executive-assistant-parallel-systems-los-angeles-fxqj81m923a7) — Los Angeles, CA
- [Technical Documentation Specialist](https://feeny.ai/job/technical-documentation-specialist-parallel-systems-los-angeles-8t0hx5pc2k51) — Los Angeles, CA
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