---
title: 'Head of Customer Success at Tandem Health'
canonical: 'https://feeny.ai/job/head-of-customer-success-tandem-health-stockholm-a9rz44yny4zw'
type: 'job'
last_seen: '2026-10-18'
---

# Head of Customer Success at Tandem Health 

- **Company:** Tandem Health 
- **Location:** Stockholm, Sweden
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-21
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.ashbyhq.com/tandem-health/72089366-d40e-41d9-8663-2669ebc98e93/application

**Skills:** SaaS metrics, Customer health scoring, QBR frameworks, Onboarding journeys, Renewal processes, Healthcare industry experience, Healthtech experience, Clinical software experience, Regulated industry experience, AI tools, Automation tools, Analytics tools, Customer intelligence tools

> Define and build the Customer Success function from scratch, establishing processes, playbooks, and standards to drive customer retention, expansion, and engagement across global markets.

## Job description

Build something monumental for Healthcare!

At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you!

## About the role

Tandem Health is scaling across multiple markets, and we are looking for a Head of Customer Success to define what world-class customer success looks like at Tandem. This role is not primarily about building a traditional Customer Success team. Instead, you will set up the foundations, processes, playbooks, rhythms, and standards that enable our teams in every market to deliver an excellent customer experience. You will work closely with our Medical Operations Specialists, Product Delivery Managers, Sales, Product and leadership to ensure customers are successfully onboarded, deeply engaged, continuously supported, and able to realise clear value from Tandem throughout their journey. You will be responsible for turning Customer Success into a repeatable, high-quality discipline across Tandem - helping us retain customers, drive expansion, increase engagement, and create consistently excellent customer relationships across markets.

## What you will do

- Define what excellent Customer Success looks like at Tandem
- Rebuild the Customer Success foundations from scratch, including processes, playbooks, rituals, tools, and standards
- Create a clear customer journey across onboarding, adoption, engagement, retention, expansion, and renewal readiness
- Develop practical playbooks for customer onboarding, QBRs, success plans, health checks, escalation management, upsell opportunities, sales collaboration and ongoing engagement
- Coach and train Medical Operations Specialists on how to deliver excellent Customer Success in their markets
- Set the standards for how teams build trust, create value, manage relationships, and keep customers engaged
- Help teams identify opportunities to upsell, expand, and deepen customer adoption
- Create customer health frameworks that help teams spot risk, engagement gaps, and expansion opportunities early
- Build rhythms for customer reviews, internal account discussions, feedback loops, and market-level performance tracking
- Work with Product to ensure customer feedback is captured, structured, and translated into useful insight
- Partner with Sales and Country teams to ensure a strong handover from sale to onboarding and long-term success
- Evangelise Customer Success best practices across all Tandem markets

## What you bring

- You have built or significantly shaped a Customer Success function at a high-growth B2B SaaS scaleup
- You have created CS processes, playbooks, operating rhythms, system setup and standards from scratch
- You know what great customer onboarding, adoption, retention, engagement, and expansion look like
- You have experience coaching and enabling others to deliver excellent Customer Success
- You are commercially sharp and understand how Customer Success drives upsell, expansion, retention, and customer happiness
- You are highly structured and can turn ambiguity into clear, repeatable ways of working
- You understand SaaS metrics such as adoption, churn, retention, expansion, customer health, time to value, NRR, and GRR
- You are excellent at stakeholder management and can influence teams across countries and functions
- You are comfortable operating across multiple markets and adapting best practices to local contexts

Bonus points

- Experience in healthcare, healthtech, clinical software, or another regulated industry
- Experience working with complex B2B customers where success depends on workflow change and behaviour change
- Experience enabling non-CS teams to deliver Customer Success as part of their role
- Experience building customer health scoring, QBR frameworks, onboarding journeys, and renewal processes
- Experience using AI, automation, analytics, or customer intelligence tools to improve Customer Success workflows
- Experience scaling Customer Success best practices across several countries or markets

Location We believe the best ideas happen when we’re together. This is a full-time role based in Stockholm where you will work primarily in order to collaborate, connect, and build our culture.

How to Apply We adopt a continuous selection process, so please make sure to apply with your CV in English. Our interview process consists of stages:

- Screening interview with Talent Acquisition
- First interview with Head of Commercial Excellence
- Second interview with our CEO
- Working Day - Join us in the Stockholm office for a day to experience our culture firsthand, collaborate with our team, and see how you work in action.

## Benefits

- Competitive salary & company stock options
- 30 days/year of paid vacation
- 5,000 SEK wellness allowance (friskvårdsbidrag) plus an additional 6,000 SEK yearly to spend on other health related initiatives
- Generous Parental leave top-up for new parents
- Private Medical Insurance to stay healthy
- Mental health support through our partner Mindler
- Pension program
- Social and team-building activities (off-sites, after works, winter/summer parties)
- An opportunity to make a real positive impact in the world of healthcare
- Work with some of the best minds in AI, healthcare, and engineering.

We review our benefits packages on a regular basis and might modify our benefits from time to time.

Culture at Tandem

At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started. Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together. Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection. We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change.

Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.

## About Tandem Health 

## Company Overview
- **One-liner**: Tandem Health builds an AI medical assistant that reduces administrative documentation work for clinicians, freeing up time for patient care.
- **Entity Type**: Private (raised $60M; Series unknown)
- **Headquarters**: Stockholm, Sweden (with offices in London, Paris, Madrid, Munich, Helsinki, Tallinn, Leiden, and more)
- **Founded**: August 2023
- **Founders**: Lukas Saari (CEO), Oscar Boldt-Christmas (CCO), Oliver Åstrand (CTO)

## Core Business
- **Primary industry**: Healthcare technology (AI-powered clinical documentation and decision support)
- **Target customers**: B2B – care organizations (hospitals, general practices, mental health providers, veterinary clinics) across Europe, with a focus on clinicians
- **Mission statement**: “Build AI that gives clinicians time back” — reducing admin work so attention stays with patients.

## Products & Services
- **AI Scribe**: Ambient voice technology that listens to consultations and automatically generates clinical notes, referrals, sick notes, and visit summaries. Supports 50+ specialties and over 100 EHR integrations.
- **Coding Assistant**: Automatically suggests relevant diagnosis and procedure codes (ICD-10, SNOMED) directly within the note.
- **Clinical Decision Support**: Provides evidence-based insights during the consultation workflow.
- **All products are CE marked under EU MDR as Class IIa medical devices** and comply with GDPR, ISO 13485, ISO 27001, and NHS DSPT.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: $60M total funding raised (backed by Northzone and Kinnevik, with angel investors from OpenAI and other AI leaders)
- **Notable Investors/Partners**: Northzone (lead investor in Spotify, iZettle, Spring Health), Kinnevik (Cristina Stenbeck chair), and advisors like Björn Zoega (former hospital director of Karolinska University Hospital)
- **Growth Signals**: 170+ employees (as of mid-2025), 50+ clinicians on staff, trusted by 5,000+ care organizations across Europe, and has published research on AI impact after 375,000 notes generated.

## Competitive Advantages
- **Clinician-led design**: 50+ doctors and psychologists guide product development, ensuring it fits real clinical workflows.
- **Regulatory moat**: Products are MDR Class IIa certified, compliant with multiple national and international standards (GDPR, ISO 13485, ISO 27001, NHS DSPT, NEN 7510, ENS Nivel Alto) — a high barrier for competitors.
- **European data sovereignty**: All patient data stored and processed within EU data centers; no audio stored after transcription.
- **Deep EHR integration**: Over 100 integrations with European medical record systems, with ability to build custom integrations.

## Strategic Focus
- **Current priorities**: Scaling across European markets (offices in 10+ cities), deepening EHR integrations, and expanding to new care settings (mental health, veterinary, etc.).
- **Product direction**: Continuous improvement of personalization (notes that adapt to each clinician’s style) and expansion of AI capabilities beyond scribing into coding and clinical decision support.

## Why Work Here
- **Culture**: Values include “hunger to improve,” speed, care, openness, and constant drive to improve. The team includes clinicians, engineers, and operators working side by side.
- **Remote/hybrid**: Local offices in multiple European cities; hybrid work model common (details on policy not specified but multiple office locations suggest flexibility).
- **Notable perks**: Opportunity to work on regulated clinical AI at the intersection of healthcare and cutting-edge technology; direct collaboration with practicing clinicians; significant impact on reducing clinician burnout.
- **Engineering culture**: Founded by engineers with backgrounds at Google X, Uber, Spotify, and McKinsey; strong emphasis on turning research into reliable products.

## Sources
1. [tandemhealth.ai – Careers page](https://tandemhealth.ai/en/about/careers)
2. [tandemhealth.ai – Our story](https://tandemhealth.ai/en/about/our-story)
3. [tandemhealth.ai – Homepage](https://tandemhealth.ai/)
4. [LinkedIn – Tandem Health](https://www.linkedin.com/company/tandem-health/)

## Other roles at Tandem Health 

- [Medical Operations - Spain](https://feeny.ai/job/medical-operations-spain-tandem-health-madrid-nnwavcsrchr5) — Madrid, Spain
- [Project Delivery Lead, Spain](https://feeny.ai/job/project-delivery-lead-spain-tandem-health-madrid-n0k4w67gnxmn) — Madrid, Spain
- [Talent Partner (Tech focused) - Stockholm](https://feeny.ai/job/talent-partner-tech-focused-stockholm-tandem-health-stockholm-qq15xk1caxr7) — Stockholm, Sweden
- [Project Delivery Lead (m/f/d)](https://feeny.ai/job/project-delivery-lead-m-f-d-tandem-health-munich-ssn90vah92kq) — Munich, Germany
- [Technical Project Manager](https://feeny.ai/job/technical-project-manager-tandem-health-stockholm-bed7s73rdj4m) — Stockholm, Sweden
- [Project Delivery Specialist](https://feeny.ai/job/project-delivery-specialist-tandem-health-london-phsymg6sddck) — London, United Kingdom
- [Director of Engineering](https://feeny.ai/job/director-of-engineering-tandem-health-stockholm-qqgjwc7r45fe) — Stockholm, Sweden
- [Product Manager](https://feeny.ai/job/product-manager-tandem-health-stockholm-kqc0ag47mz62) — Stockholm, Sweden
- [Marketing Associate - Netherlands](https://feeny.ai/job/marketing-associate-netherlands-tandem-health-leiden-d83yqtpb96as) — Leiden, Netherlands
- [Mobile Engineer](https://feeny.ai/job/mobile-engineer-tandem-health-stockholm-qn6bey5bn9vq) — Stockholm, Sweden