---
title: 'Head of Customer Success at Vesta Innovations Inc.'
canonical: 'https://feeny.ai/job/head-of-customer-success-vesta-innovations-inc-remote-att2495t7sh1'
type: 'job'
last_seen: '2026-11-10'
---

# Head of Customer Success at Vesta Innovations Inc.

- **Company:** Vesta Innovations Inc.
- **Location:** Remote
- **Compensation:** $200k–$250k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-11-10
- **Apply:** https://jobs.ashbyhq.com/vesta/1f031efa-f56d-4657-9cef-ef4db08f9a1b

## Job description

## What we're doing

Owning a home is a foundational part of building financial security and wealth in America. However, the tools and technology that support homeownership are antiquated, dependent on things like fax machines, handwritten documentation, and hours of manual review. We're here to change it. Vesta is the next-generation system of record to power the multi-trillion mortgage market. We believe that we are overdue for a core transformation – that in order to build a fully automated process and fully digital customer journeys, lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows.

## Who we are

Our founding team is no stranger to the complexities of the financial industry. As early employees at Blend, they spent years together focused on creating modern cloud infrastructure for banks. Now, with Vesta, they are transforming the mortgage industry by creating the most flexible, open and automated origination experience, benefitting financial institutions and their customers. And, we're not alone. We've received $85M in financing from top tier investors, including Andreessen Horowitz, Conversion Capital, Bain Capital Ventures, and Index Ventures. Our team is small, but mighty. We are a collection of humans who value humility, empathy, self-awareness, and an orientation towards action. If this sounds like you and you're excited by the idea of getting in at the ground level to build the infrastructure that will power the future of the financial industry, we would love to hear from you!

## Who you are

You are deeply curious about how businesses operate. You enjoy understanding workflows, incentives, constraints, and organizational dynamics — especially within operationally intensive industries. You thrive in early-stage environments where ambiguity is high and ownership is real. You think in terms of outcomes, not activities. You care about measurable impact and can clearly articulate the value your product delivers. You are comfortable partnering with senior stakeholders and can build trust with operators, executives, and cross-functional leaders alike. You’re calm under pressure and effective at coordinating internal teams when challenges arise, serving as a structured and accountable escalation point. You are highly organized and process-oriented, with the ability to build playbooks and systems from scratch. You can balance proactive strategic engagement with reactive issue management without losing momentum. You are collaborative by default — able to partner closely with Sales on renewals, with Product on feedback loops, and with Implementation on smooth customer transitions.

## About the role

Vesta is hiring a Head of Customer Success team member to own and build the post-implementation customer experience. This is a foundational, high-impact role responsible for ensuring our customers realize meaningful, measurable value from Vesta long after go-live. Early on, you’ll own several of our most strategic relationships, our largest and most complex accounts, and serve as their primary strategic partner. Your focus will be driving adoption, deepening engagement with new functionality, reinforcing best practices, and ensuring Vesta evolves alongside our customers’ businesses. While Sales will own commercial renewals, you will play a critical role in retention by maintaining strong executive relationships and ensuring customers consistently see operational impact. You’ll build the function. You’re the first hire in this org, and you’ll set its foundation: engagement models, success metrics, health signals, feedback loops to Product, and the operating cadence that scales as we grow. You’ll hire, shape, and manage the first individual contributors on your team, and you’ll decide how accounts are segmented and distributed as the book grows. You and your team will act as the quarterbacks for our customer accounts — coordinating cross-functionally when issues arise, acting as a senior escalation point, advocating for customers internally, and ensuring alignment between Product, Support, Implementation, and Sales. This role requires both strategic thinking and operational rigor — someone who can zoom out to shape the future of Customer Success at Vesta while staying close to the details that drive customer outcomes.

What this role is not This is not a commercial role. You will not own or negotiate renewals, upsells, expansions, or pricing. These activities sit under the Head of Revenue, and it is the Customer Success org's mandate to surface risk and opportunity signals, and hand them off. This is not a support role. Day to day issues and ticket resolution are owned by the Support org. Customer success is not a second support queue or a way for our clients to skip the line, though you should expect escalations from time to time. This role does not own implementation or project management. Implementation Managers lead delivery and launch; Customer Success owns the post–go-live strategic relationship, adoption, and value realization. This role is not purely operational or programmatic. Systems, metrics, and playbooks matter, but the role requires direct, credible engagement with sophisticated lender stakeholders and strong judgment in ambiguous, cross-functional situations.You’ve built a Customer Success function before — ideally from zero — and you know what it takes to go from “no playbook” to a team that runs on its own. You’ve done the first-hire, first-process, first-metric work and you’re energized by doing it again. You are deeply curious about how businesses operate. You enjoy understanding workflows, incentives, constraints, and organizational dynamics — especially within operationally intensive industries. You thrive in early-stage environments where ambiguity is high and ownership is real. You think in terms of outcomes, not activities. You care about measurable impact and can clearly articulate the value your product delivers. You’re credible with executives. You can walk into a strategic account, build trust with operators and C-level stakeholders alike, and be the person they call when something matters. You’re calm under pressure and effective at coordinating internal teams when challenges arise, serving as a structured and accountable escalation point. You build systems. Playbooks, engagement models, health scoring, operating cadence — you’ve designed these from scratch and know which ones actually matter at this stage versus later. You’re a hands-on leader. You’ll hire and develop the team, but you’ll also carry the most strategic accounts yourself, and you’re comfortable doing both at once for a while. You are collaborative by default — able to partner closely with Sales on renewals, with Product on feedback loops, and with Implementation on smooth customer transitions.

## Benefits and Perks

- Robust medical, vision, & dental coverage (~100% of employee premiums covered)
- FSA plan offering
- 401(K) plan offering
- Meaningful parental leave - 16 weeks fully paid for all new parents, birthing & non-birthing parents (applies to adoptions as well!)
- Remote-first culture with a physical hub in the Bay Area & New York!
- Generous Work From Anywhere & Wellness Benefits
- Monthly cell & wifi stipend
- Monthly Doordash benefits
- Open & encouraged flexible time off
- Company offsites to get to know the team!

Our cash compensation amount for this role is targeted at $200,000 - $250,000/yr. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. At Vesta, we believe that the only way we can tackle the challenging problems in front of us is by having diverse perspectives and an environment that promotes inclusivity. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

## About Vesta Innovations Inc.

## Company Overview
- **One-liner**: Vesta provides an AI-native loan origination system (LOS) that automates mortgage workflows, improves loan quality, and accelerates closings via intelligent agents and an open API platform.
- **Entity Type**: Private (Series stage not disclosed; latest round: Corporate Minority)
- **Headquarters**: San Francisco, California, USA (2021 Fillmore Street #1304)
- **Founded**: 2020
- **Founders**: Mike Yu (CEO) and Devon Yang (CTO)

## Core Business
- Primary industry: Mortgage technology / Fintech (mortgage origination infrastructure)
- Target customers: Lenders of all sizes (enterprise, mid-market, SMB); B2B
- Mission: To reimagine the lending stack around data, intelligence, and automation, delivering a flexible, open, and AI-driven platform that empowers lenders to move faster, ensure compliance, and deliver a seamless borrower experience.

## Products & Services
- **Vesta Loan Origination System (LOS)**: A cloud-based, AI-native SaaS platform that orchestrates every step of the mortgage origination process. Key features include a customizable task engine, real-time document intelligence, automated compliance rules, and open APIs for integration with third-party partners. The system uses AI agents to parallelize work and reduce manual effort.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding raised — $55M (per company website) OR $30M (per CB Insights); conflicting reports. The most recent round was a corporate minority investment from PennyMac in 2025.
- **Notable Investors/Partners**: PennyMac (strategic investor and customer), Bain Capital Ventures, Andreessen Horowitz, Conversion Capital, Zigg Capital, and Fannie Mae (partner for ULDD compliance).
- **Growth Signals**: 
  - PennyMac selected Vesta as its mortgage origination platform, setting a new industry standard.
  - Expanded partnership with Fannie Mae to include ULDD (Uniform Loan Delivery Dataset).
  - Remote-first workforce with 100% remote policy; actively hiring across multiple functions.

## Competitive Advantages
- **AI-native architecture**: The platform is built from the ground up with AI agents that automate tasks, enforce compliance, and accelerate closings, rather than bolting AI onto legacy systems.
- **Open ecosystem**: Vesta is partner-agnostic with first-class APIs, allowing lenders to choose best-in-class tools and integrate seamlessly.
- **Task-based workflow engine**: Business teams can configure workflows without developer resources, reducing operational costs and improving agility.
- **Modern, fault-tolerant system of record**: Fully audited, performant, and designed for scale.

## Strategic Focus
- Continue to dominate the mortgage origination space by deepening partnerships with major lenders and government-sponsored enterprises (e.g., Fannie Mae).
- Expand the platform’s intelligence capabilities and agent-based automation to further reduce time-to-close and operational costs.
- Scale the go-to-market team and engineering organization to support growing enterprise demand.

## Why Work Here
- **Culture**: Remote-first company (100% remote workforce) with a strong emphasis on people and relationships. Core values include “Act as an owner,” “Bring fun to the process,” “Champion the team,” “Live in reality,” and “Refine your craft.”
- **Work environment**: Bi-annual company off-sites, quarterly team gatherings, home office annual stipend and monthly expenses, local co-working space availability, and team lunches via DoorDash credits.
- **Compensation & benefits**: Competitive salary, meaningful equity, 401k, ~100% employee premium coverage for medical/vision/dental, 16 weeks parental leave for birthing and non-birthing parents, free gym membership, and wellness stipends.
- **Engineering culture**: Modern tech stack (API-first, AI-driven), open source contributions, and a focus on building a futureproof platform.

## Sources
1. [Vesta Company Website](https://www.vesta.com/)
2. [Vesta About Page](https://www.vesta.com/about)
3. [Vesta Careers Page](https://www.vesta.com/careers)
4. [CB Insights - Vesta Innovations Profile](https://www.cbinsights.com/company/vesta-5)
5. [LinkedIn - Vesta](https://www.linkedin.com/company/usevesta)

## Other roles at Vesta Innovations Inc.

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- [Product Manager](https://feeny.ai/job/product-manager-vesta-innovations-inc-remote-sgv88x21ch5k)
- [Product Marketing Lead](https://feeny.ai/job/product-marketing-lead-vesta-innovations-inc-remote-hr6nw47zm3p8)
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- [Mortgage Process Specialist](https://feeny.ai/job/mortgage-process-specialist-vesta-innovations-inc-remote-r4ygktyc683f)
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