--- title: 'Head of Design at Fullscript' canonical: 'https://feeny.ai/job/head-of-design-fullscript-toronto-3b3ct64c5nvb' type: 'job' last_seen: '2026-09-07' --- # Head of Design at Fullscript - **Company:** Fullscript - **Location:** Toronto, Canada - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-06-30 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/fullscript/84a42c7b-6485-452b-a146-45b37bd56526 ## Job description ## About Fullscript We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care. That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment. We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better. This is your invitation. Bring your ideas, your grit, and your care for people. Join us and shape the future of care. ## The Role Fullscript has scaled into a platform that powers every part of care, and our Design organization has grown right alongside it. Our teams are doing strong work across the platform. Now we're looking for a Head of Design to take the next step: to shape that work into one cohesive, category-defining experience and build the Design function that carries Fullscript through its next phase of growth. This is a rare amount of canvas. You'll define how design works at Fullscript, including the operating system, the standards, and the strategy that span every product line, and you'll own the end-to-end experience our practitioners and patients move through. Fullscript wins through an integrated platform experience, not a collection of individual products, and you'll be the person who makes that experience feel like one thing. This is a leadership role, and the bulk of your impact comes from building scalability into the organization rather than owning day-to-day production. But we're a company of builders, and we want a leader who stays close to the work. The best person for this role sets the quality bar, critiques sharply, and is just as happy to drop into an artboard and solve a problem that cuts across projects when that's what moves things forward. You'll operate as a peer within our product leadership group and act as a strategic thought partner to the people running it, someone who can sit at the table with the CPO and CEO and tell us we're wrong. ## What You'll Do - Set the roadmap for scaling Design. Define how the Design function grows with Fullscript, including the systems, frameworks, and ways of working that let great design scale across a growing platform. - Build the design operating system. Establish the processes, standards, design rituals, and AI-enabled workflows that raise quality and velocity at the same time, and that make excellence repeatable across every team. - Raise the bar and grow the craft. Define what great design looks like at Fullscript, hold that bar as we move faster, and level up the craft of every designer on the team, owning both the quality of what ships and the growth of the people who ship it. - Own the cross-product experience. Drive experience strategy across product lines, own design governance, and define how products work together so users experience one cohesive ecosystem rather than a set of separate tools. - Lead the craft and the people. Own role expectations, career progression, talent development, collaboration models, and team culture across product lines. - Sit at the table. Operate as a peer-level design leader, challenge assumptions, advocate hard for the customer experience, and influence executives. ## What You Bring - Experience designing and scaling Design organizations, with strong opinions on design operations, ways of working, AI-enabled design workflows, design systems and what a future-state design org looks like. - Multi-product leadership across large platform ecosystems and complex user journeys, including owning the "edges" and intersections where products meet. - Real influence and executive presence, with the ability to challenge senior leaders, advocate for the user, and operate as a strategic thought partner at the leadership level. - An AI-forward mindset and a track record of operating at scale. ## Why Fullscript Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door. What to Know Before You Apply We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page. A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly. Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at accommodations@fullscript.com. All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws. We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S. Learn More www.fullscript.com @fullscriptHQ on instagram Let’s make healthcare whole ## About Fullscript ## Company Overview - **One-liner**: Fullscript is a provider-led healthcare platform that empowers clinicians to deliver personalized, integrative care through supplement management, lab testing, and practice tools. - **Entity Type**: Private (Series C stage based on total funding of $273.1M) - **Headquarters**: Ottawa, Ontario, Canada - **Founded**: 2011 - **Founders**: Not publicly listed on main sources; the company was founded in 2011. ## Core Business - **Primary industry**: Healthcare Technology (HealthTech) / Integrative Medicine - **Target customers**: B2B – licensed healthcare providers (naturopaths, functional medicine doctors, chiropractors, nutritionists, MDs) and their patients (B2B2C model) - **Mission statement**: "Make care easier for providers to deliver and patients to receive" by building a healthcare platform that amplifies a provider's reach and expertise, rather than replacing human connection with algorithms. ## Products & Services - **Supplement Management Platform**: The core product – a digital formulary and e-commerce platform that allows providers to prescribe, manage, and auto-ship over 20,000+ vetted supplement products to patients. Includes wholesale ordering integration (via Natural Partners) and patient-facing dispensaries. - **Fullscript Assist**: A HIPAA-compliant AI assistant that reads lab results, surfaces evidence-based recommendations, and drafts personalized treatment plans in minutes. - **Lab Testing (via Rupa Health acquisition)**: Integrated lab ordering and result management, connecting diagnostics to treatment planning. - **Fullscript Journeys**: Automated patient onboarding and care plan delivery tool with provider branding and clinical guidance built in. - **Quality Assurance Program**: Annual cGMP certification verification for all brands, plus independent blind purity/potency testing of 250 products per quarter by end of 2026. ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metrics**: - **Annual Revenue**: $450M (per LinkedIn data) - **Total Funding**: $273.1M across 4 rounds - **Provider Base**: 125,000+ licensed clinicians - **Patient Reach**: 10+ million patients - **Headcount**: 609 employees (+23.6% YoY growth, +148 people) - **Notable Investors/Partners**: Kayne Partners (Series B, $25M in 2019), HGGC and Snapdragon Capital Partners ($240M strategic growth investment in 2021). Acquired Emerson Ecologics in 2021 and Rupa Health in October 2024. - **Growth Signals**: 23.6% headcount growth year-over-year; strategic acquisition of Rupa Health (Oct 2024) to add lab testing capabilities; expansion of AI-powered clinical tools (Fullscript Assist); physical distribution centers in Phoenix, Lancaster, Riverside, Colonial Heights, and Lenexa. ## Competitive Advantages - **Provider-led model**: Unlike many digital health platforms that attempt to replace clinicians, Fullscript builds tools to amplify provider expertise, creating strong stickiness with the 125,000+ practitioners who rely on it. - **Vetted catalog and quality assurance**: A rigorous, independently-verified supplement quality program (cGMP certification, blind testing) that builds trust with clinicians and patients. - **Integrated ecosystem**: Combines supplement dispensing, lab testing, AI-assisted planning, and patient engagement in a single platform – reducing fragmentation for practitioners. - **15 years of prescribing data**: Real-world outcomes data from millions of patients and thousands of clinicians provides a unique network effect and clinical intelligence moat. ## Strategic Focus - **AI-powered clinical tools**: Rolling out Fullscript Assist to reduce manual work for providers and accelerate personalized care planning. - **Diagnostics integration**: Deepening the lab testing and biomarker analysis capabilities following the Rupa Health acquisition. - **Expanding the care journey**: Moving beyond supplements into full-spectrum practice management (lifestyle, adherence, patient engagement). - **National distribution**: Operating five distribution centers across the US to ensure rapid, reliable delivery of supplements to patients. ## Why Work Here - **Culture**: Emphasizes "Wherever You Work Well" – a flexible hybrid model where teammates choose in-office, remote, or a mix. Physical hubs in Ottawa (Constitution Square) and virtual hubs across Canada and the US. - **Perks & Benefits**: - Tailored medical, dental, vision, and HSA/FSA benefits - Stock option incentives - RRSP and 401k matching - Flexible PTO plus paid public holidays - Employee discounts on the entire Fullscript catalog - Office amenities: fitness facilities, ping pong, games, unlimited snacks and caffeinated beverages - **Community & Events**: Town halls, hackathons, "Fullhouse" events, offsites, teams, and clubs. Employee Resource Groups (ERGs) and a DEIB Council. - **Engineering Culture**: Emphasis on using AI to amplify human capabilities; 21 jobs available at time of research (including Compliance Lead and likely engineering roles). - **Global Team**: Employees across 7 countries (Canada, US, Philippines, Germany, UK, and others). ## Sources 1. [fullscript.com](https://fullscript.com/about) 2. [fullscript.com](https://fullscript.com/careers) 3. [fullscript.com](https://fullscript.com/) 4. 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