---
title: 'Head of Design at Thatch'
canonical: 'https://feeny.ai/job/head-of-design-thatch-austin-texas-88nr4r0rq2pg'
type: 'job'
last_seen: '2026-09-14'
---

# Head of Design at Thatch

- **Company:** Thatch
- **Location:** Austin Texas, United States / New York New York, United States / San Francisco California, United States
- **Compensation:** $220k–$290k
- **Work type:** remote
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-14
- **Apply:** https://thatch.com/jobs/5399931008?gh_jid=5399931008

## Job description

## About the role

Healthcare in America is notoriously complex, opaque, and outdated. We’ve been conditioned to have low expectations for the user experience in healthcare, accepting clunky portals, confusing workflows, and endless toil as the cost of doing business.

At Thatch, we believe great design is a missing catalyst for fixing healthcare. We’re rebuilding health benefits from the ground up to create a personalized, transparent, and genuinely joyful experience for every employee, employer, broker, and partner we work with.

As our Head of Design, you’ll lead product and brand design at Thatch and help us set a new bar for what healthcare can look and feel like. You’ll lead and grow an exceptional design team, set the creative direction for the company, and bring consumer-grade craft and polish to every experience we create.

## What you'll do

- Set and execute a design strategy across our product, website, brand, and marketing experiences.
- Lead, develop, and grow a high-performing team of product and brand designers.
- Set a high bar for craft and create a culture of thoughtful, direct design critique and continuous improvement.
- Think from first principles about complex healthcare experiences and make them simple, intuitive, and beautiful.
- Partner closely with Product, Engineering, Marketing, Sales, and Operations to understand our users and ship high-impact work quickly.

Background we're looking for

- 7+ years of design experience, including 3+ years leading and developing design teams.
- Exceptional design taste and a track record of delivering high-quality product experiences.
- Significant experience as both an individual contributor and design leader.
- Experience setting design direction and raising the quality bar across a team or organization.
- Experience operating in a fast-moving, high-growth technology company.

## Experience we’d be particularly excited about

- Experience across both product and brand design.
- Experience simplifying complex or regulated products.
- A background spanning both B2B and B2C experiences.
- Experience working in a fast-moving agency or studio environment.
- Healthcare experience is helpful, but not required.

What to expect

We aim to keep the process thoughtful, rigorous, and efficient. Most candidates complete it within three weeks. You can expect:

- Recruiter Conversation: 30 minutes to discuss your background, what you’re looking for, and the role.
- Hiring Manager Conversation: 30 minutes with our President to talk about your experience and approach to design leadership.
- Portfolio Review: 60 minutes with members of the design team to walk through your work and impact.
- Functional Interviews: Three 30-minute conversations with team members to go deeper into how you think, lead, and work with others.
- Executive Conversation: 30 minutes with our CEO to discuss leadership, values, and building at Thatch.

Estimated Compensation Range $220,000—$290,000 USD

## About Thatch

We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read [more on Thatch here](https://thatch.ai/company).

## About Thatch

## Company Overview
- **One-liner**: Thatch is a modern health benefits platform that uses an ICHRA to let employers set a budget and empower employees to choose and manage their own healthcare plans and spending.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2021
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Health benefits, Fintech (healthcare payments)
- **Target customers**: B2B – small-to-medium businesses and mid-market employers
- **Mission/purpose**: “Building a healthcare system people love”

## Products & Services
- **Thatch Platform**: All-in-one ICHRA-based benefits platform. Employers set a budget; employees choose their own health, dental, and vision insurance from top carriers and spend leftover funds on healthcare costs.
- **Ask Thatch**: AI-powered 24/7 text-based support for compliance, expense verification, and account questions.
- **Thatch Visa Debit Card**: Employees use the card to pay for prescriptions, copays, therapy, and other eligible healthcare costs from their budget.
- **Insurance Marketplace**: Access to plans from national carriers, selected directly by employees.
- **Benefits Marketplace**: Curated ecosystem of health and wellness services available with tax-free allowance.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding of **$84M** (as of April 2025)
- **Notable Investors**: General Catalyst, Index Ventures (led Series A and Series B), Google Ventures (led Seed round)
- **Growth Signals**: 4,000+ employers using Thatch; **208 employees** (monthly growth +10.5%); Series B raised $40M in April 2025; transparent support metrics (CSAT 99.9%, enrollment accuracy 83% vs. industry avg 76%).

## Competitive Advantages
- **ICHRA-native model** offers maximum flexibility and personalization compared to traditional group plans.
- **Works out of the box** with any payroll provider and insurance plan – no integration or implementation required.
- **5-minute setup** and ability to switch any time of year (not just open enrollment).
- **Transparent CX metrics** published publicly (response time, CSAT, enrollment accuracy).
- **Visa debit card** seamlessly extends the budget to out-of-pocket costs.

## Strategic Focus
- Scale employer adoption across SMB and mid-market segments.
- Deepen the benefits marketplace with more high-impact wellness partners.
- Build robust financial infrastructure for balances, premiums, and reimbursements.
- Expand data and analytics capabilities to drive insights and predictive features.

## Why Work Here
- **Remote-first** with optional in-person hubs in San Francisco and Austin.
- **Team caliber**: Colleagues from Stripe, Ramp, Rippling, Shopify, and Robinhood.
- **Energizing offsites** in beautiful locations.
- **Flexible home office budget** for remote work setup.
- **Operating principles**: Bias for action, relentless resourcefulness, high trust environment.
- **20 open roles** across Engineering, Operations, Growth, and Account Management.
- **High impact** at a fast-growing startup redefining healthcare benefits.

## Sources
1. [thatch.com](https://thatch.com/)
2. [thatch.com/company](https://thatch.com/company)
3. [thatch.com/jobs](https://thatch.com/jobs)
4. [LinkedIn](https://www.linkedin.com/company/thatch-com)
5. [CB Insights](https://www.cbinsights.com/company/thatch-2)

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