---
title: 'Head of Direct Marketing at Lendable'
canonical: 'https://feeny.ai/job/head-of-direct-marketing-lendable-london-qeehjq2mfna1'
type: 'job'
last_seen: '2026-10-16'
---

# Head of Direct Marketing at Lendable

- **Company:** Lendable
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/lendable/ece6f848-3070-40c7-83b2-73c628a688ac

## Job description

## About Lendable

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

- One of the UK’s most exciting unicorns with a team of over 800 people
- Among the fastest-growing tech companies in the UK
- Profitable since 2017
- Backed by top investors including Balderton Capital and Goldman Sachs
- Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on [Trustpilot](https://uk.trustpilot.com/review/lendable.co.uk))

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want to

- Take ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
- Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions
- Build the best technology in-house: we use new data sources, machine learning and AI to make machines do the heavy lifting

## About the role

We’re entering a once-in-a-company moment: a major step-change in our D2C marketing investment, a full rebrand of the company and product under the Zable brand, and a marketing function being built out at pace. This is one of the most exciting marketing builds in UK fintech right now, with the financial strength, customer base, and product depth to back it up. Direct Marketing is one of our highest-potential channels and we’re hiring a leader to turn it into a scaled, precise, and defensible growth engine. We’re looking for a Head of Direct Marketing to own the channel end-to-end: creative, sends, logistics, offers, and reporting, sourcing the data pipeline and user-data enrichment that let us target the right customer, with the right offer, at the right moment. Addressed direct mail is the core today, and you’ll have the scope to extend into other formats. You'll lead the channel's dedicated analysts and work with our creative team. Your job is to set the direction: decide who we mail, with what offer and when, commission and challenge the selection and response models, and hold every campaign to CAC and LTV targets. Standalone direct marketing roles with this kind of budget and autonomy are rare. If you've got significant experience in acquisition mail and want to build and extend a channel your own way, at a profitable business with the product range and analytical capabilities to make it work, this is the role.

What we’re looking for: Essential:

- 5+ years in direct marketing, including at least 2–3 years owning an acquisition DM programme end to end: strategy, budget, data, production and results.
- A track record of mailing cold prospects at meaningful scale. You'll be able to talk through the volumes, budgets, response rates and CPAs you've been accountable for.
- Commercial ownership: you build the business case, forecast volumes and returns, and judge results on a marginal CAC basis rather than vanity metrics.
- Experience procuring data: working with data suppliers on list selection, screening, enrichment and cost.
- Deep knowledge of the DM supply chain: print, lettershop, Royal Mail products (Advertising Mail, Mailmark, partially addressed, door drops) and suppression (MPS, goneaways, deceased).
- A strongly commercial approach. You build the business case, forecast volumes and returns, own the channel P&L, and measure spend on CAC, ROI and payback rather than pieces mailed.
- Strong analytical judgement. You design test cells and holdouts, read results critically, and understand response and propensity modelling well enough to brief analysts, challenge their work and turn it into mailing decisions.
- Experience managing suppliers: tendering, negotiating, setting SLAs and keeping several partners to schedule.
- The ability to run a multi-drop campaign calendar across products, segments, creative, compliance sign-off, production and mail dates.
- Experience leading analysts and working closely with creative teams.
- A clear communicator who earns the trust of finance, risk, compliance and data teams.
- Demonstrable use of AI in your workflow.

Desirable:

- Experience in acquisition mail in financial services, especially credit cards or loans, including prescreened or pre-approved offers and risk-based targeting.
- Experience standing up a data pipeline or enrichment stack (first-party + third-party / bureau data)
- Experience building a channel or function from scratch
- Background hiring and developing an analytics or design team

You’re a good fit if you’re:

- Acquisition-minded: you're energised by finding new customers, not re-contacting existing ones.
- Commercially driven: you measure success in incremental LTV and payback, not response rate alone.
- A first-principles thinker: you argue from data and clean experiments, not received wisdom
- Organised: you can run several drops across multiple suppliers and still hit mailing deadlines.
- Energised by greenfield: you’d rather build the engine than tune someone else’s

## What you’ll be doing

Strategy and commercials

- Own the direct marketing strategy and set volume, response and payback targets anchored to LTV.
- Own the channel P&L: forecasting, budget and CAC/LTV discipline.
- Decide how far and how fast to scale, based on the economics.

Data and targeting

- Source and buy prospect data from bureaus and brokers, and combine it with our first-party data.
- Direct the analysts building the response and propensity models that decide who we mail, with what offer and when.
- Work with risk analysts to shape offers around eligibility and lifetime value.

Campaigns and supplier management

- Plan and run the campaign calendar, from data selection to the mail landing on doormats.
- Select, negotiate with and manage print and postal suppliers on cost, quality and turnaround.
- Brief the creative team on packs, copy and offers, and take them through compliance sign-off.

Reporting & Team

- Build the reporting that ties sends to funnel, revenue and LTV and report on channel performance
- Partner with data, product, risk, finance and the creative team to unlock targeting and offers
- Hire and develop the team as the channel scales, and use AI to let a small team punch above its weight

Life at Lendable

- Winning team: the opportunity to scale up one of the world’s most successful fintech companies
- Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
- Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
- Health coverage: support for your physical and mental wellbeing, including private health cover
- Retirement & savings: long-term financial wellbeing through retirement savings plans
- Employee referral programme: earn a competitive bonus when you refer successful new team members
- Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
- Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our [blog](https://blog.lendable.co.uk/)!

## About Lendable

## Company Overview
- **One-liner**: Lendable is a British fintech company that uses AI and open banking data to provide fast, transparent personal loans, credit cards, and car finance.
- **Entity Type**: Private (Unicorn, last valued at ~£3.5 billion in March 2022)
- **Headquarters**: London, England, United Kingdom
- **Founded**: 2014
- **Founders**: Martin Kissinger, Victoria van Lennep, Paul Pamment, Jakob Schwarz

## Core Business
- **Primary industry**: Financial Technology (Consumer Finance)
- **Target customers**: B2C (prime and near-prime borrowers in the UK, US, and Mexico)
- **Mission or purpose**: To challenge a stale and archaic loans and credit industry by making smart borrowing cheaper, more transparent, and more accessible for responsible people.

## Products & Services
- **Lendable**: The original fast, transparent personal loan platform. Offers instant eligibility checks and guaranteed rates up front, with funds transferred instantly upon approval. Uses open banking and AI to see customers as individuals, not just credit scores.
- **Zable**: A financial superapp that combines borrowing, saving, money management, credit score building, and smarter deals for utilities, mobile contracts, and insurance. Includes the Zable Credit Card and Zable Loans.
- **Autolend**: A car finance product bringing Lendable’s transparency and speed to the auto finance market.
- **Zable Mobile**: A mobile plan launched in partnership with Gigs in October 2025, the first mobile plan by a fintech in Britain.

## Market Standing
- **Valuation/Market Cap**: ~£3.5 billion (as of March 2022 funding round)
- **Key Metric**: Revenue of £446 million (2025); Profitable since 2017
- **Notable Investors/Partners**: Ontario Teachers' Pension Plan Board (lead investor in £210M round), Balderton Capital, Waterfall Asset Management, Goldman Sachs, Passion Capital
- **Growth Signals**: Number 1 issuer of personal loans in the UK by volume; number 2 credit card issuer in the UK (2025); expanded to the US (2021) and Mexico (2026); launched Zable Mobile (first fintech mobile plan in the UK); 800+ employees; 100,000+ Trustpilot reviews with a 5.0* rating; billions in annual originations.

## Competitive Advantages
- **Proprietary AI & Open Banking**: Uses the deepest open banking dataset in the market and advanced AI models to see customers as individuals, not just credit scores, enabling instant, guaranteed rates and higher approval rates for responsible borrowers.
- **Market Leadership**: The number 1 issuer of personal loans in the UK and number 2 credit card issuer, with a track record of profitable growth since 2017.
- **Customer Experience**: 5.0* rating from 100,000+ Trustpilot reviews, driven by a fully digital, hassle-free, and transparent process with no bait-and-switch.
- **Technology-First Platform**: A proprietary platform that automates everything from instant credit decisions to saving customers money with tailored offers, operating as a two-sided marketplace for institutional investors.

## Strategic Focus
- **International Expansion**: Expanding into new markets, with recent entry into Mexico (2026) and existing operations in the UK and US.
- **Product Ecosystem Growth**: Deepening the Zable superapp ecosystem to include mobile plans (Zable Mobile), car finance (Autolend), and more, creating a single platform for all financial decisions.
- **AI & Data Leadership**: Continuing to invest in proprietary AI models and open banking datasets to maintain a competitive edge in credit decisioning and customer personalization.
- **Market Share Capture**: Targeting the £40bn car finance market and further penetrating the US and Mexican markets.

## Why Work Here
- **Culture**: Described as dynamic, driven, and fast-paced, with a focus on low ego, high ownership, and meaningful impact. The team of 800+ spans 45 nationalities and speaks 32 languages.
- **Work Style**: Small teams of exceptional people who are trusted to take ownership and make decisions from day one. Emphasis on building the best technology in-house using new data sources, ML, and AI.
- **Perks**: Regular social events, often involving food. A 4.3* average score on Glassdoor.
- **Location**: Offices in London, Kent (UK), and New York City (US). Hybrid/office policy not explicitly stated but likely flexible given the international team.
- **Engineering Culture**: Focus on building proprietary technology, using new data sources, machine learning, and AI to automate processes. Engineers are trusted to take ownership and drive material impact.

## Sources
1. [lendable.co.uk](https://www.lendable.co.uk/)
2. [careers.lendable.com](https://careers.lendable.com/)
3. [lendable.com](https://www.lendable.com/)
4. [lendable.co.uk/about](https://www.lendable.co.uk/about)
5. [en.wikipedia.org](https://en.wikipedia.org/wiki/Lendable)

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