---
title: 'Head of Field Marketing, Strategic at Serval'
canonical: 'https://feeny.ai/job/head-of-field-marketing-strategic-serval-san-francisco-kdecafbam8w5'
type: 'job'
last_seen: '2026-10-30'
---

# Head of Field Marketing, Strategic at Serval

- **Company:** Serval
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-30
- **Apply:** https://jobs.ashbyhq.com/serval/fd68ad29-e809-4547-a975-bcc548c6e2c7

## Job description

## Who We Are

[Serval](http://serval.com) is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.

At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.

Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.

We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.

The mission Our Strategic accounts are the biggest logos in the world, and the hardest to get in front of. You'll own field marketing for Serval's Strategic segment, leading a team of field marketers building the 1:1 programs for these accounts. You'll partner side by side with the VP, and regional VPs of Strategic Sales to open doors with CIOs and their leadership teams, build trust over long cycles, and help close the largest deals in Serval's history. This is a high-touch role: fewer accounts, deeper plays, and a direct line to revenue. Expect scope, budget, and team to grow as the Strategic segment scales and your programs deliver.

## Who you are

- A strategist who thinks like a seller. You read an org chart, a 10-K, and a Gong call, and know exactly where the opening is.
- At home in the C-suite. You can design an experience a Fortune 100 CIO will clear their calendar for, and hold your own in the room.
- Creative and relentless. Breaking into the world's largest companies isn't just about budget. It's about timing, creativity, and knowing what matters to the people you're trying to reach.
- Allergic to "best practices" that produce mediocre results. You'd rather run one unforgettable play than ten safe ones.
- A leader who executes. Like every leadership role at Serval, this one is a combination of execution, strategy and management. You'll set the playbook for the segment, run it yourself, and build the team that scales it. [Read how we think about Super ICs and managers.](https://lnkd.in/p/gYX9MxtR)

## What you'll do

- Own the field marketing strategy for the Strategic segment: which accounts we go after, how we show up, and how we win.
- Lead your team in building and running 1:1 abm programs in partnership with the VP and regional RVPs of Strategic Sales, using multi-threaded plays across events, direct mail, gifting, digital, and custom content to reach every stakeholder in the buying group.
- Set the bar for the executive-level experiences your team designs: intimate dinners, private briefings, executive roundtables, VIP moments at flagship events, and out-of-the-box plays that make people's jaws drop.
- Sit in on deal strategy, not just event execution. Ensure your team knows the pipeline, the champions, and the blockers on every account your team owns.
- Partner with Global Events to turn Serval's biggest moments (Summit, flagship conferences, CAB) into tailored experiences for Strategic accounts.
- Carry a pipeline target for the Strategic segment and own the budget. Track impact through meetings, pilots started, deal velocity, closed-won revenue, and program efficiency over time.
- Manage the field marketers covering Strategic accounts: set goals, coach, and hire as we scale. Raise the bar by leading from the front: run plays yourself, get into the weeds on the biggest accounts, and use what you learn to level up the team.

## What we're looking for

- 7-10+ years in field, ABM, or executive marketing, with at least 3 years focused on Strategic, Global, or Fortune 500 accounts.
- Proven track record of 1:1 ABM programs that opened doors and drove measurable pipeline and closed-won revenue on large, complex deals.
- Experience marketing to C-suite and senior IT buyers (CIOs, CISOs, VPs of IT), with long sales cycles and large buying committees.
- Deep experience partnering with senior sales leaders. You earn trust fast and act as a true deal partner.
- Strong operational skills with Salesforce, HubSpot (or similar), sales engagement tools (Amplemarket, Outreach, or similar), event platforms, and intent tools (6sense, Demandbase, or similar).
- Strong data skills. You can build reports, interpret account signals, and make data-driven decisions.
- Creative thinker who turns a vague goal into a concrete, compelling plan and crushes the execution.
- Experience building playbooks and managing a team of field or ABM marketers: setting goals, coaching, and growing people.
- Comfortable with 25% travel with variances seasonally

## What We Offer

- Impact: Be a key player in shaping the success of our product and company.
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
- Culture: Join a culture that values innovation, ownership, accountability, and fun.

## About Serval

## Core Business
- **Primary industry**: IT Service Management (ITSM), Enterprise Software, AI-powered Automation
- **Target customers**: B2B; IT, Security, HR, and Workplace teams at mid-market and enterprise organizations
- **Mission statement**: “Reimagining the employee support experience” by helping everyone get out of the help desk and back to the work they enjoy.

## Products & Services
- **Serval Platform (AI-Native ITSM)**: A unified help desk, access management, and automation platform. Includes AI agents (Help Desk Agent, Automation Agent, Insights Agent) that handle requests, provision access, answer knowledge base questions, and surface workflow suggestions. Supports natural-language workflow creation, code-based workflows with no-code UI, and flexible deployment (cloud, hybrid, self-hosted).
- **Access Governance & Provisioning**: Manages access requests for any app, resource, or role with customizable policies, approvals, just-in-time provisioning, and automatic deprovisioning via SCIM, API, or AI-generated workflows.
- **Asset Management**: Automatically reconciles data from MDM, procurement, IdP, and HRIS into a single source of truth.
- **Knowledge Base**: Built-in docs with sync from Notion, Google Drive, Confluence; AI agent surfaces answers instantly.
- **Compliance & Security**: SOC 2, HIPAA, GDPR compliant; SIEM integration; role-based access control; auditor-friendly logging.

## Market Standing
- **Valuation**: $1 billion (post-money, as of Series B in December 2025)
- **Total Funding**: $127 million
  - Seed (Oct 2025): $5M
  - Series A (Nov 2025): $47M led by Redpoint
  - Series B (Dec 2025): $75M led by Sequoia Capital
- **Notable Investors/Partners**: Sequoia Capital, Redpoint, and other top-tier investors.
- **Growth Signals**: Headcount grew 494.7% year-over-year (from ~10 to 58 employees); 43 active job postings; expanding into UK, Malaysia, Switzerland; high-profile talent from ServiceNow, Verkada, Rippling, Scale AI.

## Competitive Advantages
- **AI-native architecture**: Entire platform built around AI agents, not bolted-on AI. Workflows created via natural language.
- **Code-based workflows with no-code simplicity**: Workflows stored as code (Git-friendly) but editable in a UI – appeals to both engineers and non-technical teams.
- **Flexible deployment**: Cloud, hybrid, or fully self-hosted – rare for modern SaaS, attractive to regulated enterprises.
- **Compliance out of the box**: SOC 2, HIPAA, GDPR, SIEM integration – reduces friction for enterprise sales.
- **Two-way sync with existing ticketing systems**: Low migration barrier; can integrate with current tools.

## Strategic Focus
- **Product expansion**: Continuing to build out AI agent capabilities, access governance, and workflow automation.
- **Go-to-market**: Scaling sales and customer success teams (mid-market and enterprise); building brand as the “AI platform for employee support.”
- **Global reach**: Opening presence in Europe and Asia to serve multinational clients.
- **Hiring aggressively**: 43 open roles across engineering, sales, marketing, design, and customer success.

## Why Work Here
- **Culture**: Described as “elite team of builders and sellers” with a focus on stunning colleagues; “Work hard. Celebrate often.”
- **Remote/hybrid/office**: Headquarters in San Francisco; roles likely hybrid or on-site (many postings indicate location). Some remote-friendly roles may exist.
- **Notable perks**: Working on a generational company; fast-growing startup with strong funding; opportunity to define the AI-native ITSM category.
- **Engineering culture**: Emphasis on code-based workflows, Git integration, and AI agent development. Strong technical team with alumni from top companies (ServiceNow, Verkada, Rippling, Scale AI).
- **Growth trajectory**: 494.7% headcount growth YoY, $1B valuation, recent Series B – high momentum and opportunity for impact.

## Sources
1. [serval.com](https://www.serval.com/)
2. [serval.com/careers](https://www.serval.com/careers)
3. [linkedin.com/company/getserval](https://www.linkedin.com/company/getserval)
4. [cbinsights.com/company/serval](https://www.cbinsights.com/company/serval)
5. [serval.com/serval-news/serval---operating-principles](https://www.serval.com/serval-news/serval---operating-principles)

## Other roles at Serval

- [Senior Strategic Field Marketing Manager, East](https://feeny.ai/job/senior-strategic-field-marketing-manager-east-serval-new-york-k5w51hyc8pwz) — New York, NY
- [Head of Field Marketing, Commercial](https://feeny.ai/job/head-of-field-marketing-commercial-serval-san-francisco-5hkxbd8pnaa7) — San Francisco, CA
- [Senior Strategic Field Marketing Manager- Central](https://feeny.ai/job/senior-strategic-field-marketing-manager-central-serval-austin-1yywsjxaqsfr) — Austin, TX
- [Senior Strategic Field Marketing Manager, West](https://feeny.ai/job/senior-strategic-field-marketing-manager-west-serval-san-francisco-35rsx3317567) — San Francisco, CA
- [Account Executive, Enterprise - Central](https://feeny.ai/job/account-executive-enterprise-central-serval-austin-ggeq3cbma51x) — Austin, TX
- [Customer Experience Lead](https://feeny.ai/job/customer-experience-lead-serval-new-york-dhaxnd1xxm8z) — New York, NY
- [Account Executive, Majors - Central](https://feeny.ai/job/account-executive-majors-central-serval-austin-teef8dwtrhx5) — Austin, TX
- [Account Executive, Mid-Market - Central](https://feeny.ai/job/account-executive-mid-market-central-serval-austin-0xvkhwcwcm45) — Austin, TX
- [Revenue and Technical Accounting Manager](https://feeny.ai/job/revenue-and-technical-accounting-manager-serval-san-francisco-pe56h0hwjmma) — San Francisco, CA
- [Finance Transformation Manager](https://feeny.ai/job/finance-transformation-manager-serval-san-francisco-6cb081pef2xb) — San Francisco, CA