---
title: 'Head of Forward Deployed Engineering - Operations at Adyen'
canonical: 'https://feeny.ai/job/head-of-forward-deployed-engineering-operations-adyen-amsterdam-rv8bt9b2kb2h'
type: 'job'
last_seen: '2026-11-11'
---

# Head of Forward Deployed Engineering - Operations at Adyen

- **Company:** Adyen
- **Location:** Amsterdam, Netherlands
- **Posted:** 2026-06-05
- **Last confirmed live:** 2026-11-11
- **Apply:** https://job-boards.greenhouse.io/adyen/jobs/7953778

## Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Head of Forward Deployed Engineering - Operations

This role focuses on moving beyond isolated pilots and volunteer-led activity, and building a more deliberate approach to re-engineering work through AI, automation, and better operating design.

This role will lead that for Ops. It will set the direction for what an AI-native, and highly leveraged operations model should look like, help identify where the biggest opportunities sit, and create the structure that allows domain-owned use cases to turn into real outcomes.

Domain leads will remain accountable for the impact delivered in their own areas. This role exists to bring the thought leadership, technical credibility, outside-in perspective, and driving force needed to help make that happen across the function.

Head of Forward Deployed Engineering - Operations

- Set the AI and innovation direction for Operations, with a clear view of what will create the most meaningful step change in customer experience, productivity, quality, and scalability.
- Work with the domains to identify and prioritise the use cases that matter most, based on business value, feasibility, and readiness.
- Lead the central Ops innovation model, including the structure, ways of working, and foundations needed for domain-led re-engineering to succeed.
- Lead a small team of Forward Deployed AI specialists to turn ideas into real, scalable solutions.
- Build credibility for AI across Ops through clear thinking, practical examples, and a strong view of where the real value is and where the risks are.
- Stay current on the AI landscape, emerging patterns, and market developments, and translate that into practical implications for how Ops should evolve.
- Work with central business enablement and capability teams so that new capabilities landing across the company are connected to Ops needs, and the right upskilling happens as use cases scale.
- Represent Operations in central engineering, making sure that Ops priorities are well understood, well framed, and well supported.
- Track progress and value delivered, and keep the focus on outcomes rather than activity.

What good looks like

- Ops has a clear and credible point of view on where AI should and should not be applied.
- The Domains have better clarity on where to focus and what will drive the biggest outcomes.
- High-value use cases move fast from idea to implementation.
- The relationship between Ops and central engineering is stronger, with clearer translation between operational needs and technical delivery.
- AI adoption in Ops is deliberate, practical, connected to real workflow improvement.
- We build scalable solutions that drive meaningful outcomes.
- Teams are better equipped to work differently as new tools and workflows land.

## What you bring

- Strong operational judgement. You understand how real work happens, where friction sits, and what it takes to redesign workflows in practice.
- Enough technical depth to have credibility with engineers and technical partners. You do not need to be the hands-on builder for every solution, but you do need to understand architectures, trade-offs, risks, and what good looks like.
- Deep curiosity in AI and adjacent technology. You naturally keep up with the space, understand where the market is moving, and can separate substance from hype.
- The ability to turn ideas into outcomes. You can move from concept to prioritisation to implementation, and you know how to avoid getting stuck in pilot mode.
- Strong executive presence. You can command respect with senior stakeholders, challenge constructively, and represent Operations well in cross-functional discussions.
- A practical, creative, solution-oriented mindset.
- Long-term thinking. You can look beyond the next pilot or tool and help shape the foundations for where Ops needs to go over time.
- Strong cross-functional instincts. You are comfortable working across operations, engineering, data, product, enablement, and capability teams.

## Who you are

- Led meaningful transformation in an operations or service environment.
- Built or scaled AI, automation, or digital workflow improvements beyond small experiments.
- Worked closely with engineering or technical teams and can hold your own in those conversations.
- Influenced senior leaders and moved cross-functional agendas forward without relying only on formal authority.
- Helped shape operating models, governance, or delivery mechanisms that made change more repeatable.
- Worked in an environment where pace, ambiguity, and practical execution all mattered.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. [Learn more about our hiring process here](https://careers.adyen.com/how-we-hire). Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

## About Adyen

## Company Overview
- **One-liner**: Adyen provides a unified financial technology platform with end-to-end payment capabilities, data insights, and financial products designed for ambitious global businesses.
- **Entity Type**: Public (ticker not specified in provided sources)
- **Headquarters**: Amsterdam, Netherlands
- **Founded**: 2006
- **Founders**: Pieter van der Does (Co-founder, CEO) and others

## Core Business
- Primary industry: Financial technology (fintech) – payments, embedded finance, and data analytics.
- Target customers: B2B, Enterprise (retail, travel & hospitality, SaaS platforms, marketplaces, food & beverage, digital media, financial services).
- Mission: “Engineered for ambition” – help businesses grow faster with a single, modern platform.

## Products & Services
- **Unified Payments Platform**: Accept, settle, and move money online, in-app, and in-store via one API supporting 200+ local payment methods and 150+ currencies.
- **Adyen for Platforms**: Enables marketplaces and SaaS platforms to manage payments, payouts, and money movement for their users.
- **Adyen Issuing**: Issue physical and virtual cards under the client’s brand.
- **Adyen Embedded Finance**: Embed payments, accounts, card issuing, and capital into third-party products.
- **Risk Management & Fraud Tools**: Built‑in optimization to reduce fraud and lower payment costs.
- **Terminal API & Point of Sale (POS)**: Integrated in‑person payment hardware.
- **Adyen Giving**: Donation feature for charitable contributions at checkout.
- **Adyen Agentic** (new): AI‑platform commerce capabilities.

## Market Standing
- **Valuation/Market Cap**: Not provided in search results (public company).
- **Key Metric**: Processed volume of €970.1 BN in 2023 [adyen.com/about].
- **Notable Customers/Partners**: Meta, Nord Security, L’Occitane, Rectangle Health, Vagaro, Groupon (first global enterprise merchant) [adyen.com].
- **Growth Signals**:
  - 4,000+ employees representing 115+ nationalities [adyen.com/about].
  - 28–29 offices across Europe, North America, Asia Pacific, Latin America, and the Middle East [adyen.com/about].
  - Obtained US, UK, EU banking licenses and acquiring licenses in Japan, UAE, Malaysia, Puerto Rico, Singapore, Hong Kong, Australia, New Zealand [adyen.com/about].
  - Launched Adyen Agentic and continues to expand embedded finance offerings.

## Competitive Advantages
- 99.999% historical platform uptime [adyen.com].
- Single API that supports multiple use cases and channels, reducing integration complexity.
- Fully in‑house built technology (no third‑party patchwork).
- Direct acquiring licenses in multiple regions, providing local expertise and compliance.
- Data‑driven optimizations powered by trillions of euros in transaction data.
- Engineering‑first culture with a focus on speed, autonomy, and long‑term thinking.

## Strategic Focus
- Expand global footprint and acquiring licenses.
- Grow embedded finance and platform products (Adyen for Platforms, Issuing, Capital).
- Launch AI‑powered commerce via Adyen Agentic.
- Maintain high reliability and compliance (US, UK, EU banking licenses).
- Attract and retain top engineering talent to solve complex financial challenges.

## Why Work Here
- **Culture**: “Office‑first” with flexibility – believes in‑person collaboration builds genuine connection [careers.adyen.com].
- **Benefits**: “Adyen+” monthly financial contribution for individual needs (childcare, language courses, home office setup), plus health insurance, commute allowance, lunch in office, and local benefits.
- **Engineering**: Engineers tackle unique challenges in financial technology; culture emphasizes launching fast, iterating, winning as a team, and creating your own path (“The Adyen Formula”).
- **Global Team**: 115+ nationalities across 28 offices; diverse, collaborative environment.

## Sources
1. [adyen.com/about](https://www.adyen.com/about)
2. [adyen.com](https://www.adyen.com/)
3. [careers.adyen.com](https://careers.adyen.com/)
4. [careers.adyen.com/vacancies](https://careers.adyen.com/vacancies)
5. [careers.adyen.com/formula](https://careers.adyen.com/formula)

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