--- title: 'Head of Forward Deployed Services at DOSS' canonical: 'https://feeny.ai/job/head-of-forward-deployed-services-doss-san-francisco-321h2d1yfb0j' type: 'job' last_seen: '2026-09-08' --- # Head of Forward Deployed Services at DOSS - **Company:** DOSS - **Location:** San Francisco, CA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-10 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.ashbyhq.com/doss/a20fad5d-99a4-4b45-802f-64604b38f26a ## Job description ## ABOUT DOSS DOSS IS BUILDING AN OPERATIONS CLOUD FOR THE REAL WORLD. A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across: - Procurement - Inventory - Orders - Fulfillment - Finance Built to replace spreadsheet chaos and rigid, consultant-heavy ERPs. Fast time-to-value, adaptable as the business evolves. Through our Adaptive Resource Platform (ARP) and unified operational data model, teams deploy quickly, automate workflows, and make changes without months of re-implementation. We recently raised a $55M Series B https://www.doss.com/news/doss-raises-55m-series-b, co-led by Madrona and Premji Invest. Participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC. DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence. ## About the Role The Forward Deployed Services team is Doss's core delivery engine. Every customer win runs through it. This role sits at the intersection of product, professional services, and customer partnership. You'll own the end-to-end post-sales lifecycle for our largest clients while simultaneously building the capabilities and processes that scale the team as Doss moves upstream into upper mid-market and enterprise. This is a player-coach role. You'll carry a book of strategic accounts while leading a team of PMO managers and building the function. ## What You'll Do - Own the customer lifecycle. You're accountable for discovery, product design, build, UAT, and go-live across our most complex accounts. Success means clients achieve measurable value from Doss and become advocates. - Lead and develop the PMO team. You'll manage a team of PMO managers, set standards, drive calibration, and build a culture of ownership and accountability. You'll raise the floor and ceiling of the function. - Build new product capabilities. As Doss pushes into ENT, you'll identify gaps and build solutions within the platform. Part operator, part product thinker. - Set the standard for how the team works. You'll own best practices, process improvements, and tooling decisions across discovery, configuration, and go-live. If the team is doing something repetitive, you're thinking about how to automate or systematize it. - Partner cross-functionally. You'll work closely with Sales, Product, and Engineering, including our forward deploy engineers embedded in customer environments. Deep-dive into customer orgs to map workflows, translate them into product design, and collaborate on integrations and data migrations. - Drive AI-native operations. Doss is an AI-first company. You'll be expected to find and deploy AI and automation to improve delivery speed and quality across the team. ## What We're Looking For - 10+ years in professional services, consulting, operations, technical program management, or product operations at a technology company. ERP experience is a plus, not a prerequisite. - Experience managing and developing a team. You've built something before, not just contributed to it. - Familiarity with forward deploy or embedded engineering models, where technical resources operate directly in customer environments to drive adoption and accelerate time-to-value. - Systems thinker. Our business is highly interconnected across people, process, and technology. You see how it fits together and know how to untangle it. - High-intensity operator. You've thrived in high-pressure environments like startups, consulting, or finance. - Technical from first principles. You can work through hard engineering and logic problems from intuition. You don't need to be an engineer, but you can't be intimidated by one. - Strong analytical instincts. SQL is a plus. The ability to get to the right answer fast is required. - Customer obsession. You build real relationships with client stakeholders and treat their outcomes as your own. ## WHAT YOU'LL GET - Competitive salary + meaningful equity - 100% Coverage for individuals Premium medical, dental & vision coverage - 401(k), immediate eligibility - Lunch in-office 5 days/week (and dinner when needed) - Flexible/unlimited PTO - Commuter (BART/MUNI/CalTrain) and equipment stipends - Wellness & Fitness stipend - Generous parental leave - Relocation assistance available - In-office culture in San Francisco ## About DOSS ## Company Overview - **One-liner**: DOSS builds an AI-native Adaptive Resource Platform (ARP) and Operations Cloud that replaces legacy ERPs for physical product businesses, unifying data, workflows, and intelligence in one composable system. - **Entity Type**: Private (Series B) - **Headquarters**: San Francisco, California, United States - **Founded**: 2022 - **Founders**: Wiley Jones and Arnav Mishra ## Core Business - Primary industry/industries: Enterprise ERP & Operations Cloud, Supply Chain, Manufacturing - Target customers: B2B — mid-market to enterprise businesses in consumer goods, food & beverage, health & beauty, manufacturing, and distribution - Mission or purpose statement: Build the operating system for the real economy from first principles [doss.com](https://www.doss.com/about) ## Products & Services - **DOSS IDP (Integration Data Platform)**: Foundational real-time data layer that unifies scattered catalog data into a master data model and integrates with hundreds of partners [doss.com](https://www.doss.com) - **DOSS ARP (Adaptive Resource Platform)**: Modular, no-code system of record for managing and automating core operations — deploy 3x faster than legacy ERPs [doss.com](https://www.doss.com) - **Dossbot**: AI copilot that solves problems and automates operational changes through natural language chat prompts [doss.com](https://www.doss.com) - **DOSS DataStudio**: Real-time BI layer that turns live operational data into insights on margins, trends, and performance [doss.com](https://www.doss.com) - **Functional Modules**: Inventory Management, Procurement, Order Management, Finance & Accounting, Freight & Fulfillment, Warehouse Management, Production Planning, Demand Planning, Project Management, Relationship Management [doss.com](https://www.doss.com) ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: $78.4M total funding; $9.9M annual revenue (LinkedIn estimate) [linkedin.com](https://www.linkedin.com/company/doss-com) - **Notable Investors/Partners**: Theory Ventures (Tomasz Tunguz — Board Director), Madrona (Karan Mehandru — Board Director), Premji Invest, Contrary; acquired Genie in July 2025 [doss.com](https://www.doss.com/about) [linkedin.com](https://www.linkedin.com/company/doss-com) - **Growth Signals**: 78 employees (+163% YoY headcount growth); operates in 5 countries (US, Philippines, Indonesia, Israel, Canada); Series B raised in March 2026 ($55M) after Series A in May 2025 ($18M) [linkedin.com](https://www.linkedin.com/company/doss-com) ## Competitive Advantages - **First-principles rebuild of ERP**: Built from scratch in 2022 — no legacy code, no technical debt, fully AI-native architecture - **Composable, no-code design**: Customers can modify workflows in minutes vs. months for legacy ERPs; fully configured solutions delivered in 4–6 months vs. industry standard 12–18 months with 55–75% failure rates [doss.com](https://www.doss.com/about) - **Unified data model**: A single real-time database with flexible schema control eliminates the fragmentation that plagues traditional ERP stacks - **Pricing downstream of value**: Engagement model engineered to maximize customer ROI rather than lock-in [doss.com](https://www.doss.com) ## Strategic Focus - Continue replacing legacy ERP systems (Oracle NetSuite, SAP, Microsoft Dynamics) with an AI-native, modular alternative - Expand across verticals (food & beverage, health & beauty, manufacturing, distribution) with composable, industry-specific configurations - Deepen AI capabilities through Dossbot and automated operational intelligence - Scale internationally from current 5-country footprint - Build out the partner ecosystem and integrations network [doss.com](https://www.doss.com/about) ## Why Work Here - **Engineering culture**: "Everyone is technical" — the company embraces a builder mindset, technical curiosity, and deep domain expertise regardless of role [doss.com](https://www.doss.com/careers) - **Core values**: "Carry the rock" (persistence on hard problems), "Obsess over customers", "Execute with relentless urgency", "Raise the bar constantly" [doss.com](https://www.doss.com/about) - **Team dynamic**: Small but rapidly growing (78 people, +163% YoY); employees work directly with engineers and product experts, not external consultants [doss.com](https://www.doss.com/about) - **Location**: San Francisco-based; open roles listed include Backend Engineer, Product Engineer - AI Architect, Director of Partnerships, and Core Operations Associate [jobs.ashbyhq.com](https://jobs.ashbyhq.com/doss) - **Notable alumni employers**: Team members have come from NetSuite, Databricks, Google, Verkada, ClickUp, Commure, Rubrik — strong engineering and enterprise SaaS pedigree [linkedin.com](https://www.linkedin.com/company/doss-com) ## Sources 1. [doss.com](https://www.doss.com) — Official website: product overview, platform modules, and value proposition 2. [doss.com/about](https://www.doss.com/about) — Company story, founding team, investors, and operating principles 3. [doss.com/careers](https://www.doss.com/careers) — Careers page: culture, guiding principles, and open roles 4. [linkedin.com/company/doss-com](https://www.linkedin.com/company/doss-com) — LinkedIn company profile: employee count, funding rounds, revenue estimate, headcount growth, and team composition 5. [jobs.ashbyhq.com/doss](https://jobs.ashbyhq.com/doss) — Active job listings and application portal ## Other roles at DOSS - [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-doss-san-francisco-wreqdapb3xtz) — San Francisco, CA - [Referral Partnerships Manager](https://feeny.ai/job/referral-partnerships-manager-doss-san-francisco-f8b5qsewhj6x) — San Francisco, CA - [Manager, Sales Development](https://feeny.ai/job/manager-sales-development-doss-san-francisco-7gkz4a9xmpkd) — San Francisco, CA - [Lead Forward Deployed Product Manager (NYC)](https://feeny.ai/job/lead-forward-deployed-product-manager-nyc-doss-new-york-9mzjnbzq0189) — New York, NY - [Forward Deployed Product Manager (NYC)](https://feeny.ai/job/forward-deployed-product-manager-nyc-doss-new-york-m4m3arddym7e) — New York, NY - [Senior Forward Deployed Product Manager (NYC)](https://feeny.ai/job/senior-forward-deployed-product-manager-nyc-doss-new-york-6xme3cehhb0t) — New York, NY - [Growth Manager, Performance Marketing](https://feeny.ai/job/growth-manager-performance-marketing-doss-san-francisco-h7te63pwwac3) — San Francisco, CA - [Account Executive, Mid-Market](https://feeny.ai/job/account-executive-mid-market-doss-san-francisco-50yf5ay3y3ns) — San Francisco, CA - [Forward Deployed Product Manager](https://feeny.ai/job/forward-deployed-product-manager-doss-san-francisco-xckatxnkch35) — San Francisco, CA - [Growth Manager - Paid](https://feeny.ai/job/growth-manager-paid-doss-san-francisco-cmjp0bm2wy3b) — San Francisco, CA