---
title: 'Head of Fraud Operations at SentiLink'
canonical: 'https://feeny.ai/job/head-of-fraud-operations-sentilink-united-states-y86c0pgme8yx'
type: 'job'
last_seen: '2026-09-11'
---

# Head of Fraud Operations at SentiLink

- **Company:** SentiLink
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/sentilink/f153f858-4bef-42fb-9811-d7f9da8d31b8

## Job description

[SentiLink](https://www.sentilink.com/) provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. We’re building the future of identity verification in the United States replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate. We’ve seen tremendous traction and are growing extremely quickly. Our real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. SentiLink is backed by world-class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin. We’ve earned recognition from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have been named to the [Forbes Fintech 50](https://www.forbes.com/companies/sentilink/?list=fintech50). We have also been named a [2026 FICO Industry Vanguard Decision Award Winner](https://www.businesswire.com/news/home/20260330439998/en/SentiLink-Named-a-2026-FICO-Industry-Vanguard-Decision-Award-Winner-for-Leadership-in-Identity-Theft-Detection). Last but not least, we’ve even made history - we were the first company to go live with the [eCBSV](https://resources.sentilink.com/blog/sentilink-makes-history-as-first-ecbsv-provider) and testified before the [United States House of Representatives](https://resources.sentilink.com/media/sentilinks-statement-before-the-house-financial-services-committee) on the future of identity. SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We operate as a digital-first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle (Bellevue), Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India. If you’re located near one of these offices, we would love for you to spend time in the office regularly. Some roles are hybrid or in-office by design. For example, our engineering team in India works primarily from our Gurugram office. Role: The Head of Fraud Ops is responsible for transforming SentiLink's Fraud Intelligence Team (FIT) into a high-impact fraud intelligence function. This leader will oversee the evolution of FIT's operating model, ensuring the team delivers high-quality fraud labeling, generates actionable fraud intelligence, develops future technical talent, and creates measurable business impact through fraud prevention initiatives. This role requires a unique combination of operational rigor, fraud curiosity, analytical thinking, innovation, and talent development. The successful candidate will raise performance standards, implement best-in-class, scalable operational processes, and strengthen cross-functional partnerships to ensure FIT serves as an efficient operational machine, a trusted source of fraud expertise, and a pipeline for future leaders across the organization. Success will be measured by improvements in operational performance, development of high-potential internal talent, increased fraud prevention impact, and FIT's growing influence across Product, R&D, Analytics, GTM, and other business functions. This is a remote, US-based role. Responsibilities:

- Establish clear performance baselines and operational metrics for FIT, including labeling volume, quality, turnaround time, cost efficiency, SLA adherence, and downstream business impact.
- Design and implement scalable quality assurance processes, including sampling methodologies, review frameworks, feedback mechanisms, and escalation procedures to continuously improve labeling accuracy and consistency.
- Reimagine FIT's operating model, workflows, tooling, and team structure to improve efficiency, scalability, and business outcomes.
- Build a best-in-class entry-level talent program by defining hiring profiles, onboarding experiences, training programs, and career development pathways for Fraud Intelligence Analysts.
- Create a repeatable progression framework that enables FIT team members to develop technical, analytical, and fraud expertise while preparing them for advancement and internal mobility opportunities.
- Develop credible measurement frameworks that connect FIT activities to measurable fraud prevention outcomes, including model improvements, fraud detection enhancements, typology development, and customer impact.
- Launch and scale initiatives that transform frontline fraud observations into actionable insights for Product, R&D, Analytics, GTM, and customer-facing teams.
- Serve as a trusted fraud subject matter expert and strategic partner across the company, building strong relationships with stakeholders and ensuring FIT's insights influence key business decisions.
- Establish recurring reporting, fraud trend analysis, and knowledge-sharing programs that elevate fraud awareness and expertise throughout the organization.
- Leverage AI, automation, and process optimization opportunities to increase team productivity, improve quality, and enable FIT to focus on higher-value fraud intelligence work.

Requirements:

- 8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain, including significant people leadership experience
- 4+ years of management experience overseeing a team of Fraud Analysts
- Demonstrated success leading operational teams responsible for high-volume, quality-sensitive workflows and measurable business outcomes.
- Strong fraud judgment with a deep interest in understanding evolving fraud patterns, typologies, and prevention strategies.
- Proven ability to design and improve processes, operating models, quality systems, and performance measurement frameworks.
- Experience developing and coaching early-career talent, building high-performing teams, and creating internal mobility pathways.
- Strong analytical skills with the ability to use data to identify opportunities, measure outcomes, and drive decision-making.
- Technical fluency and comfort working closely with product, analytics, engineering, machine learning, and data science teams.
- Experience leveraging AI, automation, workflow tooling, or operational technologies to improve productivity and quality.
- Exceptional written and verbal communication skills, with the ability to influence stakeholders across technical and non-technical audiences.
- Demonstrated ability to lead cross-functional initiatives and align diverse stakeholders around shared goals.
- Strong ownership mindset with a track record of driving change, executing against ambitious goals, and holding teams accountable to high standards.
- Ability to balance strategic thinking with hands-on execution in a fast-paced, high-growth environment.
- Curiosity, first-principles thinking, and a continuous improvement mindset focused on learning, experimentation, and long-term impact.

Compensation:

- $180,000-$240,000/year + equity + benefits

Perks:

- Employer paid group health insurance for you and your dependents
- 401(k) plan with employer match (or equivalent for non US-based roles)
- Flexible paid time off
- Regular company-wide in-person events
- Home office stipend, and more!

Corporate Values:

- Follow Through
- Deep Understanding
- Whatever It Takes
- Do Something Smart

## About SentiLink

## Company Overview
- **One-liner**: SentiLink provides identity fraud prevention solutions that help financial institutions stop synthetic fraud, identity theft, and first-party fraud at the point of application.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2017
- **Founders**: Naftali Harris and Max Blumenfeld

## Core Business
- Primary industry: Fraud Detection, Identity Verification, Financial Technology / Cybersecurity
- Target customers: B2B – enterprise banks, credit unions, and fintech unicorns
- Mission: Empower institutions and individuals to transact confidently with one another by preventing fraud at account opening and beyond.

## Products & Services
All products are delivered via API, with flexible integration and optional human-in-the-loop case review.
- **[Synthetic Fraud Score](https://www.sentilink.com/)**: Model that identifies and blocks first- and third-party synthetic fraud with high precision.
- **[ID Theft Score](https://www.sentilink.com/)**: Detects fraudulent applicants to reduce losses from traditional identity theft.
- **[Facets](https://www.sentilink.com/)**: Attributes that enhance fraud detection models with a clearer view of identity and risk.
- **[Insights](https://www.sentilink.com/)**: Comprehensive risk assessment on incoming applications, combining multiple signals.
- **[eCBSV](https://www.sentilink.com/)**: Real-time verification with the Social Security Administration’s database.
- **[ID Complete](https://www.sentilink.com/)**: Fills in missing applicant data (e.g., SSNs, DOB) to clarify identity and boost approval rates.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total funding ~$84M–$85M ([Crunchbase](https://www.crunchbase.com/organization/sentilink) reports $84M; [LinkedIn](https://www.linkedin.com/company/sentilink) reports $85M). Annual revenue estimated at $30M ([Crunchbase](https://www.crunchbase.com/organization/sentilink)).
- **Notable Investors**: Andreessen Horowitz (led Series A), Craft Ventures (led Series B), NYCA Partners.
- **Growth Signals**: 
  - Headcount of 162 (+28.7% YoY) with 200+ active job postings ([LinkedIn](https://www.linkedin.com/company/sentilink)).
  - Trusted by 6/10 top U.S. banks and 13/15 top credit unions ([sentilink.com](https://www.sentilink.com/)).
  - Acquired Upstream Logix in 2022.
  - Expanding beyond lending into deposit accounts and buy-now-pay-later use cases.

## Competitive Advantages
- Deep domain expertise: product team includes dedicated risk analysts who review cases and combine human judgment with proprietary ML models.
- Direct SSA verification (eCBSV) gives unique access to authoritative identity data.
- High-touch, flexible integrations and strong partner ecosystem.
- Focused exclusively on fraud at the point of application, with tailored scores for different fraud types (synthetic, ID theft, first-party).

## Strategic Focus
- Continue building the “R&D engine” to stay ahead of evolving fraud patterns.
- Scale product suite to cover more account types (deposit accounts, BNPL) and deepen relationships with financial institutions.
- Grow headcount aggressively, especially in engineering, data science, and go-to-market roles.
- Maintain a culture that balances remote flexibility with in-person meetups to foster collaboration.

## Why Work Here
- **Culture**: High-performance, ownership-driven, with values like “Deep Understanding,” “Do Something Smart,” “Follow Through,” and “Whatever It Takes” ([sentilink.com/careers](https://www.sentilink.com/careers/)).
- **Remote/Hybrid**: Remote-first with regular in-person meetups.
- **Perks**: 100% employer-paid medical, dental, and vision; 401(k) match; flexible time off; home office stipend; generous parental leave (14 weeks birthing, 10 weeks non-birthing).
- **Growth**: Fast-growing company (nearly 30% YoY headcount growth) with many open roles across engineering, data science, and strategy.
- **Impact**: Work that directly protects consumers and the financial system from billions in fraud losses.

## Sources
1. [sentilink.com](https://www.sentilink.com/) – Company homepage, product descriptions, and customer logos
2. [sentilink.com/careers](https://www.sentilink.com/careers/) – Culture, values, and perks
3. [linkedin.com/company/sentilink](https://www.linkedin.com/company/sentilink) – Headcount, funding, executive team, job postings
4. [crunchbase.com/organization/sentilink](https://www.crunchbase.com/organization/sentilink) – Funding rounds, revenue estimate, product list
5. [jobs.ashbyhq.com/sentilink](https://jobs.ashbyhq.com/sentilink) – Active job openings

## Other roles at SentiLink

- [Head of Compliance, CRA](https://feeny.ai/job/head-of-compliance-cra-sentilink-united-states-tkmdt4qmgd64) — United States
- [Principal Fraud Advisor](https://feeny.ai/job/principal-fraud-advisor-sentilink-united-states-6ynk7rq4spa2) — United States
- [Senior Marketing Content Writer, Demand Generation](https://feeny.ai/job/senior-marketing-content-writer-demand-generation-sentilink-united-states-yenn0kstpff2) — United States
- [Fraud Strategy Leader](https://feeny.ai/job/fraud-strategy-leader-sentilink-united-states-659brkzgnj03) — United States
- [Senior Software Engineer, Platform/Backend](https://feeny.ai/job/senior-software-engineer-platform-backend-sentilink-united-states-tmtqnegpwvnf) — United States
- [Head of Applied Machine Learning (ML)](https://feeny.ai/job/head-of-applied-machine-learning-ml-sentilink-united-states-3y7pzc115t70) — United States
- [Applied Machine Learning (ML) Manager](https://feeny.ai/job/applied-machine-learning-ml-manager-sentilink-united-states-aas51h2qrk4c) — United States
- [Lead/Senior Technical Recruiter](https://feeny.ai/job/lead-senior-technical-recruiter-sentilink-united-states-8hene9hhh0kf) — United States
- [Manager, Risk Strategy](https://feeny.ai/job/manager-risk-strategy-sentilink-united-states-0vs200b1xape) — United States
- [Manager, Quantitative Risk Management](https://feeny.ai/job/manager-quantitative-risk-management-sentilink-united-states-kaw1txcxzvcm) — United States