--- title: 'Head of Fulfillment and Merchandising at ARB Interactive' canonical: 'https://feeny.ai/job/head-of-fulfillment-and-merchandising-arb-interactive-united-states-smexceapk0m6' type: 'job' last_seen: '2026-10-18' --- # Head of Fulfillment and Merchandising at ARB Interactive - **Company:** ARB Interactive - **Location:** United States - **Employment:** part-time - **Work type:** remote - **Posted:** 2026-10-15 - **Last confirmed live:** 2026-10-18 - **Apply:** https://jobs.ashbyhq.com/arb-interactive/99468c27-87fc-45fa-b18d-f2335220a6e5 ## Job description We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives. ## Role Overview As the Head of Fulfillment and Merchandising you will own the redemption experience from redeem to doorstep, and the catalog behind every box. Today, fulfillment and merchandising are spread across Customer Support, Product, and our vendors, which works at a small scale but not as Boxes grows. You will be the first person to own this function, working remotely from anywhere in the US and partnering closely with Customer Support and the Boxes Product team, with a clear mandate to scale our fulfillment process and decision rights set in your first 30 days. The scope of this role will grow with Boxes, and you’ll help shape it. ## Key Responsibilities Fulfillment Operations Every redemption ships fast, right, and without friction. - Own the end-to-end redemption pipeline: order intake, vendor routing, shipping, tracking, delivery, and exceptions. - Manage fulfillment vendors against clear SLAs (time to ship, accuracy, rejection and fill rates) with a weekly vendor scorecard. - Own the fulfillment playbooks, macros, and escalation paths Customer Support uses, and partner with the Director of Customer Support to drive fulfillment ticket volume down at the root cause. - Build clean processes for the hard cases: out-of-stock items, vendor rejections, lost or damaged shipments, address problems, and substitutions. - Partner with Risk on redemption review so legitimate players get their items quickly and bad actors don’t. - Work with Finance to reconcile vendor invoices, reserves, and cost to fulfill each month. - Keep players informed with proactive shipping and delivery communication in product and in CRM. Merchandising, Sourcing & Vendor Strategy The right products, from the right vendors, at the right price. - Own the Boxes catalog: which products are offered, which boxes they sit in, and keeping variety fresh so every box feels worth opening. - Find and source new items and categories, with sports cards as an immediate gap. - Source, evaluate, negotiate with, and onboard fulfillment vendors, and build lasting relationships by understanding what each vendor offers. - Partner with Boxes Product on item values, rarity tiers, and value bands so the catalog supports each box’s target economics. - Own vendor and pricing data integrations: scope vendor APIs and market price feeds with Engineering so catalog values track the real market. - Spot trends early: new set releases, highly sought-after cards, and limited-release drops that should land in boxes while players care. - Monitor catalog health: stale items, pricing drift, sourcing risk, and items vendors repeatedly can’t fill. - Design repeatable processes for vendor onboarding, item sourcing, and catalog refresh so the function scales with Boxes. Leadership & Cross-Functional Work Hands-on today, with room to build. - Agree on decision rights with Boxes Product and CS for catalog, pricing, and vendor choices. - Build and lead a small and lean team as volume scales, with a hiring plan in your first 90 days. - Publish a weekly report to leadership covering fulfillment KPIs, vendor performance, catalog changes, and the top issues you’re fixing. - Set the operating rhythm with CS, Boxes Product, Engineering, Risk, and Finance so handoffs are clear and nothing falls between teams. ## How We’ll Measure Success - Time to ship: Median and 90th percentile (p90) days from redemption to shipment, within vendor SLA. - Order accuracy: Right item, right condition, right address, with minimal loss or damage. - Fulfillment ticket rate: Fulfillment-related CS contacts per 100 redemptions, trending down. - Vendor fill rate: Share of orders accepted and filled within the listed price range. - Catalog variety and freshness: Active SKUs, categories covered, and new items added each month. - Pricing accuracy and cost: Catalog values vs. market, and all-in cost to fulfill per redemption. ## Qualifications Required - 6+ years in e-commerce operations, fulfillment, marketplace operations, or merchandising, including 2+ years leading people or leading work across teams without direct authority. - Hands-on merchandising or catalog management experience. - You have run 3PL (third-party logistics), drop-ship, or vendor relationships against SLAs, and have negotiated vendor terms and SLAs. - You think in systems: you would rather fix the process than answer the same ticket twice. - Data fluent. Comfortable working in spreadsheets and dashboards; SQL is a plus. - You want to build something durable: strong processes, vendor relationships, and eventually a team. ## Preferred - Procurement experience. - Technical enough to scope a vendor API or data feed with engineers, even if you don’t write the code. - Deep knowledge of trading cards or collectibles (Pokémon, sports, grading, market pricing). - Experience at a collectibles marketplace, mystery box, or flash-sale e-commerce company. - Background in Social+ gaming products. - Experience at a fast-growing startup or scaling organization where you’ve built the playbook from the ground up. ARB Interactive uses AI-assisted tools as part of our recruitment process, including skills matching, assessments, and interview note-taking. These tools help our talent team work efficiently and provide a consistent experience across candidates. All hiring decisions are made by our human recruitment and hiring team — AI tools assist, but do not determine, outcomes. Candidate information processed through these tools is handled in accordance with our Privacy Policy. If you have questions about our process or wish to request an accommodation, please contact recruiting@arbinteractive.com. Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Important Security Notice: Our recruitment team will only contact candidates through official channels using @[arbinteractive.com](http://yourcompany.com) email addresses and via our recruiting platform, Ashby. If you find a position on a third party careers page (LinkedIn, Indeed, etc.), the job posting will redirect you to our careers page (https://jobs.ashbyhq.com/arb-interactive) to begin your application. We will never request payment, banking information, or personal identification details during the application process. If you're ever uncertain about the legitimacy of communication claiming to be from our company, please forward it to recruiting@arbinteractive.com for verification before responding or clicking any links. ## About ARB Interactive ## Company Overview - **One-liner**: ARB Interactive builds technology-driven social+ gaming and sweepstakes platforms, operating Modo Casino and Publishers Clearing House, entertaining millions of U.S. users. - **Entity Type**: Private (Seed & Series A funding) - **Headquarters**: Miami, Florida, United States - **Founded**: 2022 - **Founders**: Junwei Ye (Co-Founder, formerly President; departed Jan 2026); other founders not publicly disclosed. ## Core Business - **Primary industry/industries**: Social gaming, sweepstakes entertainment, digital consumer services - **Target customers**: B2C – U.S. consumers looking for free-to-play social+ gaming and sweepstakes experiences - **Mission or purpose statement**: “Building fun together” – creating innovative, responsible social gaming experiences that reach millions of Americans. ## Products & Services - **Modo Casino**: A free-to-play social+ casino platform offering daily new games, immersive gameplay, and sweepstakes-based rewards. (SaaS / consumer platform) - **Publishers Clearing House (PCH)**: A legacy sweepstakes brand acquired in 2025, providing free-to-play games and prize giveaways. (Consumer sweepstakes platform) ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total funding of **$5.0M** (Seed $1.75M in March 2023; Series A $3.0M in October 2023) – [PitchBook](https://pitchbook.com/profiles/company/529026-13) - **Notable Investors/Partners**: Lead investors not named in public sources; acquired Publishers Clearing House Media (July 2025) - **Growth Signals**: - 85.4% year-over-year headcount growth (125 employees as of mid-2026) – [LinkedIn](https://www.linkedin.com/company/arbinteractive) - Entertains **30M+ Americans** annually; over **$1B in prizes** awarded – [arbinteractive.com](https://www.arbinteractive.com/) - Expanded to 11 countries (U.S., Costa Rica, UK, Canada, Spain, Serbia, etc.) - Active job postings up 200% monthly (9 open roles) – [LinkedIn](https://www.linkedin.com/company/arbinteractive) ## Competitive Advantages - **Differentiated sweepstakes model**: Combines social gaming with regulated prize-based mechanics (legal in most U.S. states), setting it apart from real-money gambling operators. - **Strong brand portfolio**: Owns iconic sweepstakes name Publishers Clearing House (70+ year legacy) alongside modern Modo Casino. - **Responsible gaming leadership**: Proactive tools for time/money limits and a commitment to transparent, safe play – [arbinteractive.com](https://www.arbinteractive.com/) - **Tech-driven & scalable**: Platform distributes global gaming content with a novel, proven promotional model. ## Strategic Focus - **Responsible expansion of social+ gaming**: Continuing to add game mechanics, new rewards, and fresh content while maintaining responsible gaming guardrails. - **Integration of PCH**: Modernizing the Publishers Clearing House experience and cross-pollinating users with Modo Casino. - **Talent acquisition**: Aggressively hiring engineering, product, marketing, and operations roles to support rapid growth (9 open jobs, with a focus on full-stack, data, and user research). ## Why Work Here - **Remote-first culture**: Work from anywhere in the U.S. with a $500 home office stipend; plus access to Regus/IWG co-working spaces worldwide – [arbinteractive.com/careers](https://www.arbinteractive.com/careers) - **Competitive total rewards**: Up to 20% annual performance bonus, equity grants, fully paid medical plans, 3% 401(k) company match, and $1,200 annual wellness stipend – [arbinteractive.com/careers](https://www.arbinteractive.com/careers) - **Growth & learning**: Up to $5,250/year tuition reimbursement for undergraduate/graduate courses. - **Work-life balance**: Flexible time off plus 15 paid holidays; 12 weeks fully paid family leave. - **Strong engineering culture**: 65 product+tech employees (37% of workforce); technical roles include a take-home assignment in the interview process – [Built In](https://builtin.com/company/arb-interactive) - **Collaborative & fast-paced**: Described as “people-first,” curious, and risk-embracing with a focus on building the future of interactive entertainment – [arbinteractive.com](https://www.arbinteractive.com/) ## Sources 1. [arbinteractive.com](https://www.arbinteractive.com/) 2. [arbinteractive.com/careers](https://www.arbinteractive.com/careers) 3. [LinkedIn – ARB Interactive](https://www.linkedin.com/company/arbinteractive) 4. [Built In – ARB Interactive](https://builtin.com/company/arb-interactive) 5. [PitchBook – ARB Interactive Profile](https://pitchbook.com/profiles/company/529026-13) ## Other roles at ARB Interactive - [Video Editor](https://feeny.ai/job/video-editor-arb-interactive-united-states-8k5rvj56c69e) — United States - [Senior Lifecycle & Retention Marketing Manager (Ecommerce & Membership)](https://feeny.ai/job/senior-lifecycle-retention-marketing-manager-ecommerce-membership-arb-rzbppxnb3gvq) — United States - [Senior Influencer & Creator Partnerships Manager](https://feeny.ai/job/senior-influencer-creator-partnerships-manager-arb-interactive-united-states-7at7q8jw6yxt) — United States - [Fullstack Software Engineer](https://feeny.ai/job/fullstack-software-engineer-arb-interactive-united-states-g02788wd7mcq) — United States