--- title: 'Head of Growth at Titan' canonical: 'https://feeny.ai/job/head-of-growth-titan-new-york-0rbkqcrrfapc' type: 'job' last_seen: '2026-09-13' --- # Head of Growth at Titan - **Company:** Titan - **Location:** New York, NY / San Francisco, CA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-01-28 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.ashbyhq.com/titan-msp/82c78607-6c0e-4572-9fe8-7d0f38c996d8/application **Skills:** Growth marketing, Performance marketing, Revenue operations, B2B growth, CAC optimization, LTV optimization, Retention metrics, Analytics, Experimentation, B2B SaaS, Services, Platform businesses > Build and scale Titan’s end-to-end growth engine, owning the full funnel from acquisition to retention. This role involves designing scalable demand systems, improving unit economics, and leading a high-performing growth team to drive revenue growth and expansion. ## Job description ## About Titan Every company runs on IT, and IT still runs on people: tickets, escalations, late-night pages. AI agents can now do that work better. IT services is a $1.5 trillion industry, and we believe most of it will be done by AI within the decade. Titan is the first AI-native IT services company. We don't sell software and walk away; we own the outcome. Our agents monitor, triage, and resolve work across the service desk, infrastructure, security, identity, and endpoints, with expert engineers in the loop, 24/7. In under a year we've raised over $100M from General Catalyst, 8VC, and CalPERS, acquired market-leading MSPs like RFA, and automated 100K+ tickets across 400+ customers. We've closed several seven-figure contracts and are on track for $100M in revenue by the end of 2026. Our team includes talent from Scale AI, CoreWeave, Vanta, Dropbox, Meta, Five Rings, Two Sigma, Harvard, Stanford, and MIT. We're building a $100B company. ## About the role You'll own how Titan grows, reporting directly to our CEO and founder. AI x Services is the defining opportunity of this cycle, and there's no playbook for growing an AI-native services company from $100M toward $1B. You'll write it. Your mandate is broad. Early priorities: - Pipeline. Grow our BDR team past 10 reps and own pipeline targets for our enterprise sales motion. - Partnerships. Turn technology vendors, channel partners, and the MSP ecosystem into a channel driving 30% of revenue. - New products. Own go-to-market for new product lines, starting with Managed AI: launch it and scale it past 100 customers. ## Who you are - 8+ years in B2B growth or revenue leadership, including managing pipeline-generating teams - You've built growth engines from scratch and owned pipeline and CAC targets, not activity metrics - You've taken new products to market - You rise to the ambition: you want to build the growth function of a generational company, not run an existing one Titan is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, gender, sexual orientation, age, disability, or veteran status. ## About Titan ## Company Overview - **One-liner**: Titan is an AI holding company that acquires IT service firms and supercharges them with a vertically integrated augmented AI platform to redefine IT service delivery. - **Entity Type**: Private (Series A) - **Headquarters**: New York, New York, United States - **Founded**: 2024 - **Founders**: Saurin Patel (CEO) and David Heffernan (CTO) – [CRN](https://www.crn.com/news/channel-news/2025/titan-scores-74m-funding-to-build-ai-platform-and-acquire-msps-to-use-it) ## Core Business - **Primary industry**: IT services – Managed Service Providers (MSPs) augmented by AI - **Target customers**: B2B – primarily mid-to-large enterprises in financial services, private equity, hedge funds, wealth management (via acquired MSP RFA) - **Mission or purpose statement**: To transform IT service quality by combining AI augmentation with human expertise, enabling MSPs to scale with the efficiency of a tech company rather than a traditional services business – [CRN](https://www.crn.com/news/channel-news/2025/titan-scores-74m-funding-to-build-ai-platform-and-acquire-msps-to-use-it) ## Products & Services - **Augmented AI Platform**: An AI-native platform that automates service desk tasks (ticket triage, license assignments, permissions, escalation), provides predictive failure analysis, and empowers technicians with AI agents to handle complex issues faster. Built to work across multiple MSP stacks and integrate with various systems. - **Acquisition & Growth Platform**: Strategic capital and operational support for acquired MSPs—including AI deployment, new prospect sourcing, funnel optimization, pricing tuning, and retention improvement. - **AI-Native Service Desk**: A managed service offering delivered through Titan’s own service desk engineers, powered by the platform, serving clients of acquired MSPs. ## Market Standing - **Valuation / Market Cap**: Not publicly available (private company) - **Key Metric**: Total Funding – $74M (Series A, September 2025) - **Notable Investors / Partners**: Lead investor **General Catalyst**; Strategic advisors **Jason Magee** (former CEO of ConnectWise, now CEO of Cynet) and **Bob Guilbert** (former COO of Eze Castle Integration) – [CRN](https://www.crn.com/news/channel-news/2025/titan-scores-74m-funding-to-build-ai-platform-and-acquire-msps-to-use-it) - **Growth Signals**: Headcount grew **+312.5% YoY** (to 17 employees, per LinkedIn); launched public with $74M funding and first acquisition of **RFA** (a 35-year-old MSP serving 400+ financial services clients, processing ~100,000 IT tickets per year) – [CRN](https://www.crn.com/news/channel-news/2025/titan-scores-74m-funding-to-build-ai-platform-and-acquire-msps-to-use-it), [LinkedIn](https://www.linkedin.com/company/titanmsp) ## Competitive Advantages - **Vertically integrated “full-stack” AI + services**: Unlike traditional platform MSPs that are PE roll-ups, Titan builds the AI platform first, then acquires MSPs to deploy it, owning the entire customer experience. - **Top-tier AI engineering DNA**: Co-founders include ex-Scale AI and ex-Two Sigma talent, building custom AI agents optimized for IT operations. - **Flexible AI architecture**: The large-language-model-based agent platform adapts to existing MSP toolchains without requiring full stack standardization. - **MSP industry expertise via advisors**: Veteran leaders from ConnectWise and Eze Castle Integration provide deep channel knowledge. ## Strategic Focus - Continue acquiring complementary MSPs (especially those with vertical specialization or scale) to grow a single, AI-powered services organization. - Expand the AI platform’s capabilities beyond service desk into proactive monitoring, security operations, and automated remediation. - Maintain a “high-touch” engineering culture that combines research-grade AI with real-world IT operations. ## Why Work Here - **Culture & engineering philosophy**: “Build on the frontier of AI augmented services” – Titan operates like a startup in engineering caliber, focusing on solving hard problems in IT automation (LLM agents, predictive analytics). Small team with direct impact. - **Work environment**: In-office workspace headquartered at 44 W 18th St, New York, NY. Emphasis on collaborative, on-site work. - **Talent pool**: Employees come from top tech firms (Scale AI, Two Sigma, Hightouch, Beyond Identity) and consulting backgrounds (Deloitte). - **Growth opportunity**: Rapidly scaling (+312% YoY headcount); roles include Forward Deployed Engineer, Software Engineer, Agent Product Manager, and Head of Marketing/Growth. - **Notable perks**: Not detailed publicly, but the company offers equity in a well-funded ($74M) AI startup from a top-tier VC. ## Sources 1. [CRN – Titan Scores $74M Funding](https://www.crn.com/news/channel-news/2025/titan-scores-74m-funding-to-build-ai-platform-and-acquire-msps-to-use-it) 2. [LinkedIn – Titan Company Profile](https://www.linkedin.com/company/titanmsp) 3. [Titan Official Website](https://titanmsp.ai/) 4. [Titan Careers Page (Built In)](https://builtin.com/company/titan-titanmspai) 5. [Titan Careers (Ashby)](https://jobs.ashbyhq.com/titan-msp) ## Other roles at Titan - [Senior Network Engineer](https://feeny.ai/job/senior-network-engineer-titan-philippines-frqvbm3e0far) — Philippines - [Solutions Architect](https://feeny.ai/job/solutions-architect-titan-new-york-f744az1p3gjw) — New York, NY / San Francisco, CA - [Agent Product Manger](https://feeny.ai/job/agent-product-manger-titan-new-york-vzmy8qmte3ek) — New York, NY / San Francisco, CA - [Foward Deployed Engineer - Enterprise](https://feeny.ai/job/foward-deployed-engineer-enterprise-titan-san-francisco-hry5nakkse4m) — San Francisco, CA - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-titan-new-york-mtn2hk7dx9vb) — New York, NY / San Francisco, CA - [Staff Product Engineer](https://feeny.ai/job/staff-product-engineer-titan-new-york-qkw1hwqz5e6r) — New York, NY / San Francisco, CA - [Senior Product Engineer](https://feeny.ai/job/senior-product-engineer-titan-new-york-ejvdfwgv4qe8) — New York, NY / San Francisco, CA - [Senior Platform Engineer](https://feeny.ai/job/senior-platform-engineer-titan-new-york-ea5v1v3bdvcy) — New York, NY / San Francisco, CA - [Sourcing Analyst](https://feeny.ai/job/sourcing-analyst-titan-new-york-cwxc2gqrnfe1) — New York, NY / San Francisco, CA - [Vice President - M&A](https://feeny.ai/job/vice-president-m-a-titan-new-york-y6nq1zfc1zws) — New York, NY / San Francisco, CA