---
title: 'Head of Implementation at Relevance AI'
canonical: 'https://feeny.ai/job/head-of-implementation-relevance-ai-san-francisco-xkx9kj0myaze'
type: 'job'
last_seen: '2026-09-13'
---

# Head of Implementation at Relevance AI

- **Company:** Relevance AI
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-24
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/relevanceai/3706dc6e-f7ff-4c26-bdcb-a99d8af96eab/application

**Skills:** LLMs, Agents, APIs, Integrations, Data analytics, Agile project management

> Lead the implementation team for the Americas region, managing end-to-end delivery of AI use cases for enterprise customers. You will co-create adoption roadmaps, drive change management, and establish operational processes to ensure successful deployment and value realization.

## Job description

Location 📍: San Francisco (Hybrid)

## About Us 🚀

At Relevance AI, we’re building the home of the AI workforce. Our mission is simple: empower every team to delegate meaningful work to AI agents that think, act, and collaborate like experts. With Relevance AI, anyone can create and manage intelligent agents that handle workflows, decisions, and collaboration - all within one unified platform. Our technology already powers industry leaders such as Canva, Databricks, Confluent, Autodesk and Aveva, helping them scale excellence across operations, marketing, and sales. We’re backed by Bessemer Venture Partners and Insight Partners and raised our Series B in April 2025 to accelerate growth and push the boundaries of agentic automation. Headquartered in San Francisco and Sydney, we operate on a hybrid model and thrive on curiosity, collaboration, and execution - we move fast, think big, and win together. This year, we were proud to be named LinkedIn’s #1 Startup in Australia. If you want to define how the world works with AI, join us.

## The Role 🥳

We’re hiring a Head of Implementation for our Americas region to turn high‑value AI use cases for our customers into real, measurable outcomes. Based in San Francisco, you’ll sit at the intersection of pre-sale and post-sale — engaging with prospective customers during the trial phase to set expectations and plan the implementation motion, then owning end-to-end delivery once contracts are signed.

You’ll lead a high-impact implementation team that serves as a strategic thought partner to our customers’ executives and domain experts: co-creating deployment and adoption roadmaps, shaping scope, and driving value realization. You’ll also own the operational backbone of the team - capacity planning, project tracking, staffing coverage, and continuous process improvement as our motion evolves.

Within Relevance AI, you’ll collaborate cross-functionally with customer success, product, solutions engineering, and account teams to ensure agents and use cases are integrated, adopted, and scaled.

## Your impact💥

- Build the organizational skills and processes so that your team can:
- consistently co-create high-impact AI adoption roadmaps with customers by articulating the “art of the possible” and establishing a clear path to value for the customers first use cases with Relevance AI.
- deeply understand each customer’s domain and business processes to prioritize the most impactful use cases for initial deployment.
- frame problems and scope the customer’s initial deployments with executives and SMEs; define success metrics and guardrails.
- drive change management within our customers for their initial use cases: design onboarding materials, train users, monitor adoption, and close feedback loops.
- measure and scale value: quantify ROI, refine KPIs, and expand successful use cases across teams or departments.
- Oversee initial implementations for our Enterprise customers and ensure consistently excellent implementations that not only deliver successful agentic AI use cases but which also prepare the customer to identify and deliver new agentic use cases on their own
- Translate between customer needs and our product offerings to align internal organizations to best enable the seamless implementation of Relevance AI’s enterprise customers.
- Establish implementation processes and operating artifacts: deployment plans, playbooks/runbooks, value trackers, and stakeholder cadences.
- Establish internal operational processes that measure the team’s impact on our enterprise customer base and the efficiency and effectiveness of our delivery and staffing motion.
- Engage with Executive Stakeholders and Champions at prospective customers and establish Relevance AI as a Trusted Advisor for the implementation process.
- How we’ll measure success:
- Revenue: Net Revenue Retention (churn, downsell, upsell)
- Consumption/ROI: Time vs Value vs Usage per use case
- Customer Satisfaction: CSAT and qualitative feedback

## What We’re Looking For 🧠

- Leadership: Experience leading technical high-impact solution delivery organizations that serve Enterprise customers with complex teams and products.
- Strategic: Business analysis, process design, value mapping, and executive communication.
- Technical: Familiarity with LLMs/agents; comfort with APIs/integrations and data/analytics concepts.
- Operational: Agile project management, stakeholder alignment, enablement and training at scale.
- Interpersonal: Empathy, storytelling, negotiation, and cross‑functional collaboration.
- Experience: Proven track record deploying AI/automation/data products with measurable impact; partnering with product/engineering and customer‑facing teams.
- Ownership: Bias to action, structured thinking, and the ability to turn ambiguity into a clear, prioritized plan.
- Nice to have:
- Start Up Experience
- Industry domain experience in one or more of: operations, marketing, sales, support, or finance

## Benefits ✨

- 🩺 Health Insurance Contribution – Relevance AI contributes to the cost of individual medical, dental, and vision insurance for employees.
- 🚍 Commuter Benefits – Save on your commute with pre-tax deductions for transit and parking expenses
- 🏖️ Unlimited Annual Leave – Flexible time off policy to rest, recharge, and take care of what matters most
- 📈 ESOP – Employee Stock Ownership Plan so you can grow with the company
- 🤖 AI Productivity Benefit – Get up to $1200 USD/year to spend on AI tools that help you work smarter and grow your skills
- 👶 Parental Leave – We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent

Compensation OTE Range: $200K - $280K

## About Relevance AI

## Company Overview
- **One-liner**: Relevance AI is an enterprise platform that enables domain experts to build, deploy and manage autonomous AI agents that execute playbooks across sales, marketing, customer support, and research, helping teams scale their operations.
- **Entity Type**: Private (Venture-backed)
- **Headquarters**: Surry Hills, New South Wales, Australia (with offices in Sydney, San Francisco, and Barcelona)
- **Founded**: 2020
- **Founders**: Jacky Koh (Co-CEO), Daniel Palmer (Co-Founder)

## Core Business
- **Primary industry/industries**: Enterprise AI Agent Platforms, Software Development, Go-to-Market Automation
- **Target customers**: B2B; specifically go-to-market (GTM), operations, and revenue teams at mid-market and enterprise companies; domain experts who own business outcomes
- **Mission statement**: Help human teams build and hire their very own AI workforce, believing that the AI workforce will bring the next doubling of human prosperity.

## Products & Services
- **[The Relevance AI Platform]**: An enterprise-grade platform for building, managing, and governing autonomous AI agents. It includes:
    - **Invent**: A natural language interface where users describe what they want in plain language and the platform builds agents, tools, and evals.
    - **Drag-and-Drop Agent Builder**: No-code interface for ops teams and domain experts to create agents without developer resources.
    - **Evals**: A built-in evaluation framework that lets domain experts set quality bars and hold agents to standards across every task.
    - **Monitoring & Observability**: Real-time dashboards with telemetry via OpenTelemetry and Delta Sharing, audit logs, and PII masking.
    - **Governance & Security**: RBAC, SSO/SAML, version control, approval gates, human-in-the-loop escalation, and multi-region data residency.
    - **1,000+ Native Connectors**: Integrations with CRMs, email, calendar, and broader SaaS ecosystem, plus MCP support for custom connectors.
    - **LLM-Agnostic Routing**: Route agent tasks to any model provider to optimize performance and cost.
    - **Levels of Autonomy**: Supports L3 (Assisted) to L4 (Self-Driving) agent deployment, allowing teams to scale from human-led oversight to full autonomy.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of $42M; Annual Revenue of $145K reported (likely a partial figure or misattribution)
- **Total Funding**: $42M across 3 rounds
    - **Seed Round (Dec 2021)**: $3M led by Insight Partners
    - **Series A (Dec 2023)**: $15M led by King River Capital
    - **Series B (Jun 2025)**: $24M led by Bessemer Venture Partners
- **Notable Investors/Partners**: Bessemer Venture Partners, Insight Partners, King River Capital, Galileo Ventures, Archangel Ventures
- **Growth Signals**:
    - **Headcount**: 105 employees (+33.3% YoY), growing from ~73 to 105 in one year
    - **LinkedIn Followers**: 40,931 (+2.3% monthly, +60.8% yearly)
    - **Geographic Expansion**: Operates in 8 countries across Australia, US, UK, Netherlands, Spain, Bulgaria, France, and Singapore
    - **Product Recognition**: Named "Leading Enterprise Agent Vendor" and "Agentic AI Luminary"; 4.5 stars on G2
    - **Actively Hiring**: 7 open roles spanning engineering, solutions, sales, and executive functions

## Competitive Advantages
- **Domain Expert-First Design**: Unlike platforms requiring YAML, containers, and API calls, Relevance is built for ops and revenue teams — subject-matter experts own agent quality and operations day-to-day.
- **Enterprise-Grade Governance from Day One**: Granular RBAC, PII masking, multi-region data residency, full audit logs, human-in-the-loop, approval gates, and version control are built into the platform, not bolted on.
- **LLM-Agnostic Architecture**: Agents can route to any model provider, preventing vendor lock-in and optimizing cost/performance per task.
- **Established Evaluation Framework (Evals)**: A built-in system that allows domain experts to define and enforce quality bars autonomously, which is a key differentiator from platforms where only engineers can manage quality.
- **Scalable Autonomy Spectrum**: Supports assisted (L3) through full autonomy (L4), allowing teams to incrementally increase automation as confidence builds.

## Strategic Focus
- **Platform Maturity**: Focus on building the enterprise-grade governance and security layer for agent deployment, targeting "the home of the AI Workforce."
- **GTM Dominance**: Specifically optimized for go-to-market and high-growth teams — sales, marketing, and revenue operations.
- **Agent Autonomy Progression**: Moving customers from assisted AI (human-in-the-loop) to self-driving AI (full autonomy) while maintaining safety and oversight.
- **Open Ecosystem**: Emphasis on MCP (Model Context Protocol) support, 1,000+ native connectors, and LLM-agnostic routing to ensure flexibility for enterprise customers.

## Why Work Here
- **Culture & Values**: The company emphasizes iteration, customer-first mindset, and "be ambitious" — stating they "build small teams and hire amazing people with ambitious ideas."
- **Global & Remote-Friendly**: Offices across Sydney, San Francisco, and Barcelona; operates in 8 countries; flexible work environment.
- **High-Growth Trajectory**: 33% headcount growth YoY, recently closed a $24M Series B, and is scaling rapidly — a strong signal for career growth opportunities.
- **Talent Density**: Team includes alumni from Atlassian, Amazon Web Services, Stripe, Salesforce, and SafetyCulture; attracts top-tier talent.
- **Employee Reviews**: 4.0/5.0 on employer review platforms; strong scores in Career (4.2) and Culture (4.0), reasonable Work-Life balance (3.5).
- **Cutting-Edge Domain**: Working on the frontier of enterprise AI agents — a space that is evolving rapidly and offers significant learning and impact opportunities.
- **Open Roles (as of mid-2025)**: Senior Software Engineer (Payments & Billing), Senior Software Engineer, Senior Solutions Engineer (Post Sales), Account Executive (Enterprise), Staff Software Engineer, Controller, Personal Assistant.

## Sources
1. [relevanceai.com](https://relevanceai.com/)
2. [relevanceai.com/careers](https://relevanceai.com/careers)
3. [relevanceai.com/about-us](https://relevanceai.com/about-us)
4. [linkedin.com/company/relevanceai](https://www.linkedin.com/company/relevanceai)
5. [cbinsights.com/company/relevance-ai](https://www.cbinsights.com/company/relevance-ai)
6. [jobs.ashbyhq.com/relevanceai](https://jobs.ashbyhq.com/relevanceai)

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