---
title: 'Head of Information Technology at CPI Security'
canonical: 'https://feeny.ai/job/head-of-information-technology-cpi-security-charlotte-smwbjt2ghgfp'
type: 'job'
last_seen: '2026-10-14'
---

# Head of Information Technology at CPI Security

- **Company:** CPI Security
- **Location:** Charlotte, NC
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-10-14
- **Apply:** https://job-boards.greenhouse.io/cpisecurity/jobs/4718822006

## Job description

CPI Security, a national leader in residential and commercial security solutions, is seeking a Head of Information Technology to serve as the company’s senior-most technology executive. This leader will establish and execute an enterprise-wide technology strategy that supports business growth, operational scalability, customer experience, security, and innovation.

Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees serving more than 250,000 customers. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work.

This position will direct all aspects of IT including, but not limited to, the following: Intake and Demand Management, Cybersecurity, Software & Salesforce Engineering, Data Analytics, AI/ML Development, Architecture Governance, Cloud and On-Prem Infrastructures, Networks, Vendor & Budget Management, Helpdesk, Telephony & WFM systems, and Project Management.

What You’ll Do:

- Collaborate with the President and Executive Leadership Team to set short and long–term strategic objectives to achieve profits, growth, or other goals of the Company.
- Build, direct, and execute the company’s IT strategies with a focus on the areas of Cybersecurity, IT Operations, Software Engineering Initiatives and Business Intelligence/Data Analytics.
- Develop a deep understanding of the business model and looks for areas where technology can differentiate customer and employee experiences and drive operational efficiencies.
- Prioritize departmental work and partners with business leaders to ensure IT resources are assigned the highest value request/projects.
- Builds a high-trust, accountable technology organization with clear roles, performance expectations, career paths, and leadership development opportunities. Ensures employees have the resources, support, and training needed to succeed.
- Responsible for the delivery of Business/Technology initiatives and digital transformations. Ensure these are effectively and efficiently planned and executed.
- Manages departmental budget, capital expenditure and allocation of monthly expenses.
- Responsible for the technology vendor partnerships including vetting new vendors and systems, reviewing and managing contracts, price negotiations and holding vendors accountable to deliver.
- Accountable for pragmatic “build vs buy” decisions and ensuring the architecture is scalable, secure, and resilient.
- Owns and evolves the Technology M&A Playbook, including technical diligence, integration planning, systems rationalization, cybersecurity assessment, data migration, and post-close technology stabilization.
- Supports CPI’s recurring revenue model by ensuring core platforms, billing systems, customer lifecycle tools, field service capabilities, monitoring systems, and analytics support subscriber growth, retention, expansion, and operational scalability.
- Leads modernization of core business platforms and integrations to reduce technical debt, improve reliability, increase automation, and enable faster business change.
- Ensures technology solutions are designed with strong data governance, security, compliance, resiliency, and operational support requirements from the outset.
- Establishes performance expectations for technology delivery and operations, including system availability, service levels, delivery predictability, cybersecurity, recovery readiness, stakeholder experience, and measurable business outcomes.

What We’re Looking For:

- Bachelor’s Degree in Information Systems required, Master's Degree preferred
- Experience operating as a senior technology executive and regularly partnering with the CEO, President, and executive leadership team.
- 2+ years security industry experience preferred
- Must have Salesforce and call center technology experience (preferred experience with Salesforce would be Sales, Service, Field Service Lightning, CPQ, Communities, Marketing Cloud and Commerce Cloud)
- Strong experience in broad technology program/project methodologies, specifically Agile/SCRUM.
- Experience with mobile technologies, devices, and business intelligence platforms
- Experience with ERP, Billing and Payroll systems and implementations
- Experience in M&A, including IT integrations
- Experience in data governance, Snowflake or similar data cloud solutions preferred

Who You Are:

- Innovative: Skilled at leading people and organizations through significant change. Combines the foresight to anticipate customer needs and competitive threats with the finesse to generate buy-in through excellent communication and influencing skills. Communicates with honesty, directness, and candor. Speaks up and diplomatically shares perspectives, even when unpopular or challenging the status quo.
- Effective Collaborator: Listens before acting and promotes inclusion with all stakeholders. Creates a culture of empowerment and accountability, building cohesion and unleashing the talent in the organization. Equally as comfortable thinking as s/he is doing. Happy to “roll up the sleeves” as needed to get the work done.
- Team Builder: Attracts, develops, and inspires talent; able to effectively build trust, network, and influence behavior through listening, persuasion, and diplomacy.
- Organizational Agility: Must possess knowledge of how an organization operates in terms of policies, practices, procedures, and internal culture.  Must be able to effectively utilize this understanding to create formal channels and networks to accomplish company and interdepartmental goals.
- Strategic “Doer”: Naturally proactive with a strong strategic mind grounded in the customer viewpoint and untapped opportunities for the business. Clarifies and simplifies complex information, spotting trends and possibilities that lead to new business opportunities.

What We Offer:

- Strong Compensation Package
- Full Health, Dental, Vision, 401(k)
- State of the Art headquarters with onsite gym and cafeteria
- Engaging and involved workforce committed to creating a positive culture
- Collaborative team with shared vision of success
- Free home monitoring system of course!

## About CPI Security

## Company Overview
- **One-liner**: CPI Security is a regional, full-service residential and commercial security provider offering monitored alarm systems, smart home integration, and 24/7 real-time response across the Southeastern United States.
- **Entity Type**: Private (bootstrapped/family-owned)
- **Headquarters**: Charlotte, North Carolina, United States
- **Founded**: 1991
- **Founders**: Not publicly disclosed on available sources

## Core Business
- **Primary industry**: Electronic Security / Home & Business Security Systems / Monitoring Services
- **Target customers**: Residential homeowners, commercial businesses, and new construction developers in the Southeast (primarily North Carolina, South Carolina, Tennessee, and Georgia)
- **Mission or purpose statement**: “Your Safety, Our Mission” — focused on helping and protecting others, with a commitment to customers, communities, and first responders throughout the Southeast.

## Products & Services
- **Residential Security Systems**: Customizable packages including 24/7 monitoring, smart cameras, sensors, and smart home integration. All packages include free professional installation.
- **Commercial Security Systems**: Tailored security solutions for businesses, including installation and service.
- **Real-Time Response (Real-Time Response℠)**: Proprietary monitoring service featuring real, local people (not just AI) who proactively safeguard homes and respond immediately to alerts.
- **Smart Home Integration**: AI-powered monitoring systems integrated with smart home technology (e.g., cameras, door locks, automation).
- **Flexible Payment Options**: Equipment can be purchased upfront or financed via monthly plans.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over 230,000 customers; one of the nation’s top 10 largest security providers; over 750 employees (as of 2026)
- **Notable Investors/Partners**: Not publicly disclosed (private). Key partnerships include local first responders and communities.
- **Growth Signals**: Expanded from 10 employees and 300 customers in 1991 to 750+ employees and 230,000+ customers; named SDM Dealer of the Year (twice), Central Station of the Year, and Marvel Award winner; recognized as one of the Carolinas’ Top 25 Best Places to Work; The Monitoring Association named CPI Security 2023 Enterprise Monitoring Center of the Year.

## Competitive Advantages
- **Real-Time Response℠**: Differentiator of having real, local people monitoring and responding to alarms, not just AI or call centers. This human-in-the-loop approach is positioned as superior care and faster response times.
- **Regional Focus**: Branches throughout the Carolinas, Tennessee, and Georgia enable local knowledge, faster on-site response, and personalized service.
- **Award-Winning Excellence**: Industry-recognized for alarm response times, technology, and customer service. SDM Dealer of the Year (twice) and Enterprise Monitoring Center of the Year (2023).
- **Free Professional Installation**: A key customer perk that lowers friction for adoption.
- **Long-Standing Reputation**: Founded in 1991, providing decades of trust and stability in a competitive market.

## Strategic Focus
- **Growth & Expansion**: Continuing to expand its regional footprint across the Southeast (currently in NC, SC, TN, GA) with active hiring for sales, installation, and support roles in new and existing markets.
- **Technology Innovation**: Investing in cutting-edge, AI-powered monitoring systems and smart home integration to stay ahead of industry trends and evolving threats.
- **Customer Retention & Lifecycle**: Actively hiring for roles like Marketing Manager – Customer Retention & Lifecycle and Customer Retention Manager, indicating a focus on long-term customer value and reducing churn.
- **Operational Excellence**: Prioritizing fast alarm response times, professional installation, and exceptional customer service as core operational pillars.

## Why Work Here
- **Culture & Recognition**: Consistently ranked as one of the Carolinas’ Top 25 Best Places to Work. Emphasizes a supportive, community-focused environment.
- **Benefits**: Competitive salary, 401(k) match, wellness program with incentives, education assistance, professional development, paid volunteer time, charitable giving, team events, birthday and work anniversary recognition.
- **Work Environment**: Hybrid/office roles available depending on position (e.g., corporate roles in Charlotte, field roles across the region). Hands-on work with cutting-edge security technology (AI, smart home systems).
- **Community Impact**: Employees get paid volunteer time off to participate in charitable activities. The company is deeply embedded in the communities it serves.
- **Career Growth**: Opportunities for advancement across corporate (marketing, finance, HR, IT, product), sales, customer support, installation, and service roles. Active hiring for senior roles (e.g., Product Owner, Corporate Controller, FP&A Director, Senior Data Engineer).
- **Engineering & Tech Roles**: Hiring for Salesforce Engineer, Senior Data Engineer, Product Owner, HR Data & Systems Specialist — indicating a growing tech and data team.

## Sources
1. [cpisecurity.com - Home Page](https://cpisecurity.com/)
2. [cpisecurity.com - About / The CPI Story](https://cpisecurity.com/the-cpi-story/)
3. [cpisecurity.com - Careers Page](https://cpisecurity.com/about/careers/)
4. [job-boards.greenhouse.io - CPI Security Jobs](https://job-boards.greenhouse.io/cpisecurity)

## Other roles at CPI Security

- [Residential Security Sales Representative](https://feeny.ai/job/residential-security-sales-representative-cpi-security-greenville-svcj6tb7e5mb) — Greenville, SC
- [Residential Installation Technician](https://feeny.ai/job/residential-installation-technician-cpi-security-charlotte-wh73mmrgewbg) — Charlotte, NC
- [Commercial Security Sales Consultant](https://feeny.ai/job/commercial-security-sales-consultant-cpi-security-raleigh-yybvdb9fh7wr) — Raleigh, NC
- [Inside Sales Advisor](https://feeny.ai/job/inside-sales-advisor-cpi-security-charlotte-q09ge72h4wj9) — Charlotte, NC
- [New Home Construction Security Sales Manager](https://feeny.ai/job/new-home-construction-security-sales-manager-cpi-security-charleston-0err8xa6qc8y) — Charleston, SC
- [Fayetteville Residential Installation Technician](https://feeny.ai/job/fayetteville-residential-installation-technician-cpi-security-fayetteville-haeepbsagmnt) — Fayetteville, NC
- [New Construction Sales Representative](https://feeny.ai/job/new-construction-sales-representative-cpi-security-columbia-gazzstg80sxb) — Columbia, SC
- [Product Owner](https://feeny.ai/job/product-owner-cpi-security-charlotte-ta4v4nf2b7vh) — Charlotte, NC
- [Residential Security Field Sales Manager](https://feeny.ai/job/residential-security-field-sales-manager-cpi-security-charleston-xdrnejstjcb0) — Charleston, SC
- [Regional Commercial Sales Manager - Raleigh Market](https://feeny.ai/job/regional-commercial-sales-manager-raleigh-market-cpi-security-raleigh-8fa6srchcac6) — Raleigh, NC