--- title: 'Head of IT & Procurement at Deliverect' canonical: 'https://feeny.ai/job/head-of-it-procurement-deliverect-madrid-rek7m60dnd0v' type: 'job' last_seen: '2026-09-07' --- # Head of IT & Procurement at Deliverect - **Company:** Deliverect - **Location:** Madrid, Spain - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-06-11 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/deliverect/fc132785-2e22-448f-b5de-d3b7401d14ac ## Job description At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. Department Focus: The Cloud Platform department at Deliverect is the engine that drives our customers' success by providing a reliable, scalable, and secure platform for exceptional customer experiences. Our team of passionate engineers and architects constantly innovates and refines our solutions, equipping businesses with the cutting-edge technology they need to thrive in today's competitive landscape and deliver unparalleled ordering experiences. Your Impact: As the Head of IT and Procurement, you will lead our global IT infrastructure and vendor management strategy, playing a pivotal role in optimizing our internal operations. You will design and execute strategies to streamline global hardware provisioning, negotiate SaaS contracts, and ensure our global teams have the secure tools they need to succeed in our high-growth B2B SaaS environment. This is a full-time, hybrid role with a flexible work schedule, offering 3 days in either our Madrid, London or Ghent, Belgium office and 2 days from the comfort of your home. What you will do: - Strategic IT Leadership (approx. 25%): Execute a global IT strategy aligned with company growth plans. Partner with leaders to drive operational excellence, and scalable processes for employee IT journey. - Procurement & Vendor Management (approx. 30%): Own and refine the end-to-end software and hardware procurement lifecycle. Negotiate enterprise contracts for our internal GTM and engineering stack to maximize ROI and ensure budget predictability. - Systems Administration & Security (approx. 20%): Establish data governance frameworks to ensure accuracy, reliability, and compliance across all internal systems. Partner with the Security team to implement robust zero-trust network policies and endpoint management. - Asset Management (approx. 15%): Build models to evaluate discounting and vendor deal structures, and measure IT service performance using clear KPIs and dashboards. - Global Team Support & Innovation (approx. 10%): Manage the operational challenges of a distributed global team and support local markets with tailored hardware strategies while maintaining a centralised global structure. What you will bring: - Core Experience: 8+ years of experience in an IT Operations, Procurement, or Systems Engineering role. You must have proven experience in a B2B SaaS company during a rapid growth phase and demonstrable experience supporting a global workforce. - Technical Proficiency: You must be an expert systems administrator with hands-on experience managing modern SaaS identity and access management tools and endpoint management solutions. - Problem-Solving: You are a data-driven strategist who can devise high-level strategy and is equally comfortable rolling up your sleeves to build a workflow or debug a technical issue. You can rally people around a clear vision and build pragmatic solutions. - Communication: Excellent communication skills with the ability to articulate complex technical and financial concepts to a non-technical audience. You are a strong "consent" builder who can motivate people across departments to align on solutions. ## About Deliverect ## Company Overview - **One-liner**: Deliverect provides an omnichannel digital ordering platform that helps food and retail businesses manage online orders, delivery, and operations through a single API-first system. - **Entity Type**: Private (venture-backed scale-up) - **Headquarters**: Ghent, Belgium - **Founded**: 2018 - **Founders**: Zhong Xu (CEO), Jan Hollez (CTO), Jelte Vrijhoef, Jérôme Laredo (President) ## Core Business - **Primary industry**: Foodtech / SaaS for food service and retail - **Target customers**: B2B – restaurants, food chains, and retail businesses of all sizes (SMB to enterprise) - **Mission**: “To enable profitable growth & exceptional experiences through a powerful platform & partner network built for the food service community.” ## Products & Services - **[Deliverect Restaurants](https://www.deliverect.com/en)**: Centralized order and menu management hub that aggregates orders from third-party delivery platforms, direct channels, and in-store POS; includes real-time store monitoring and AI-powered automation. (SaaS) - **[Deliverect Direct](https://www.deliverect.com/en)**: Direct-to-consumer ordering solution enabling businesses to accept orders via web and social channels, with features for personalized promotions and loyalty programs. (SaaS) - **[Courier App](https://www.deliverect.com/en)**: Last-mile delivery management tool that aggregates third-party and own fleets, providing real-time tracking and optimized dispatching. (SaaS + mobile app) - **Integrations**: Over 1,000 out-of-the-box integrations with POS systems (e.g., Lightspeed, Revel, Oracle), delivery platforms (Uber Eats, DoorDash), and payment providers. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Active in 40+ markets across Europe, Americas, Canada, Asia-Pacific, and UAE; serves thousands of food businesses with 500+ partner integrations. - **Notable Investors/Partners**: Partners include Uber Eats, DoorDash, Lightspeed, Revel, Oracle, and many others. (Investor details not disclosed in available sources.) - **Growth Signals**: Headcount of ~449 team members; offices in 13 cities worldwide (Ghent, Toronto, New York, London, Madrid, Paris, Amersfoort, Dubai, Mexico City, Sydney, Glasgow, Riyadh, Copenhagen); certified SOC 2 Type 1, ISO 27001, and GDPR compliant. ## Competitive Advantages - **API-first, omnichannel platform**: Unifies delivery, dine-in, takeout, drive-thru, and catering in one system, reducing manual errors and lost revenue. - **Massive integration ecosystem**: 1,000+ pre-built integrations lower switching costs for customers and create a strong network effect. - **Enterprise-grade security**: SOC 2, ISO 27001, and GDPR certifications build trust with large food chains and retailers. - **AI-powered automation**: Uses AI to optimize order flow, store monitoring, and customer promotions, increasing efficiency. ## Strategic Focus - **Global expansion**: Deepening presence in existing markets and entering new regions (e.g., Middle East, Asia-Pacific). - **Product innovation**: Enhancing AI capabilities for predictive analytics, dynamic pricing, and personalized customer experiences. - **Last-mile optimization**: Improving delivery logistics to reduce costs and refunds, targeting a 29-minute average delivery time. - **Partner ecosystem growth**: Expanding integrations to cover more POS, delivery, and payment players. ## Why Work Here - **Culture**: Ambitious, innovative, and collaborative with a strong emphasis on ownership, open communication, and mutual trust. Regular company sprint meetings and Q&As with co-founders. - **Growth**: Rapid learning environment with opportunities to work across 40+ markets; room to take ownership of projects and ideas. - **Global presence**: Offices in 13 cities across Europe, North America, Latin America, Middle East, and Asia-Pacific. (Remote/hybrid policy not explicitly stated, but multiple office locations suggest flexibility.) - **Perks**: Not detailed, but the company highlights “amazing offices” and a mission-driven team focused on transforming food delivery. ## Sources 1. [Deliverect Careers Page](https://jobs.lever.co/deliverect) 2. [Deliverect About Us](https://www.deliverect.com/en/about-us) 3. [Deliverect Culture Page](https://www.deliverect.com/en/careers/our-culture) 4. [Deliverect Product Page](https://www.deliverect.com/en) 5. [Deliverect Careers Overview](https://www.deliverect.com/en/careers) ## Other roles at Deliverect - [Frontline Support Specialist](https://feeny.ai/job/frontline-support-specialist-deliverect-mexico-city-24fdt3rzhzzz) — Mexico City, Mexico - [Implementation Consultant](https://feeny.ai/job/implementation-consultant-deliverect-london-aqmb7wr73n9p) — London, United Kingdom - [Account Executive](https://feeny.ai/job/account-executive-deliverect-ghent-cwp7gtttcskk) — Ghent, Belgium - [Account Executive](https://feeny.ai/job/account-executive-deliverect-milan-am8st3kak5av) — Milan, Italy - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-deliverect-paris-4m9hx9b7thnt) — Paris, France - [Chief of Staff](https://feeny.ai/job/chief-of-staff-deliverect-london-6739y1b1hgxc) — London, United Kingdom - [Regional Marketing Specialist](https://feeny.ai/job/regional-marketing-specialist-deliverect-dubai-j1kb9khgyet7) — Dubai, United Arab Emirates - [Mid Market Account Executive](https://feeny.ai/job/mid-market-account-executive-deliverect-mexico-city-7x2a7x0b49rf) — Mexico City, Mexico - [Account Manager](https://feeny.ai/job/account-manager-deliverect-toronto-ff8w6m1ckwdz) — Toronto, Canada - [Solutions Consultant](https://feeny.ai/job/solutions-consultant-deliverect-toronto-hpf9mhjw6s3f) — Toronto, Canada