--- title: 'Head of Marketing at Pylon' canonical: 'https://feeny.ai/job/head-of-marketing-pylon-san-francisco-ddytw6s979a0' type: 'job' last_seen: '2026-09-09' --- # Head of Marketing at Pylon - **Company:** Pylon - **Location:** San Francisco, CA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-17 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/pylon-labs/1d07caf4-b156-4c00-bb06-1fccca6d3c40 ## Job description Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work β€” investigating, resolving, and acting on every signal across every channel that matters. We're backed by a16z, BCV, General Catalyst, and Y Combinator, and more than 1,500 companies including Linear, Cognition, Modal Labs, and [Incident.io](http://Incident.io) run their support and customer success workflows on Pylon. We're looking for a Head of Marketing to own how Pylon positions, tells its story, and drives growth. This is a leadership role, not an execution-only one. You'll set the product marketing and messaging strategy that anchors everything else, run point on pipeline as a company-level number, and lead a team that already covers product marketing, brand, content, events, and performance, sharpening how they work together along the way. You'll work directly with our CEO and leadership team on go-to-market strategy at a company that's already proving out product-market fit and scaling fast. ## What You'll Do - Own product positioning, messaging, and narrative: translate what Pylon actually does into a story that differentiates us against competitors and resonates with buyers, reps, and the board. - Drive launches end-to-end: set go-to-market plans for new products and features, arm Sales with enablement and competitive intel, and track how positioning moves pipeline and win rates, not just awareness. - Elevate brand and messaging with a growth lens. Every PMM and brand initiative should tie back to the pipeline, not exist in a vacuum. - Lead a team of six: a Product Marketing Manager, Lead Brand Designer, Events Marketer, Content Marketer, and two Performance Marketers. You're not just managing outputs, you're leveling up how each function operates and connects to the pipeline, with product marketing as the throughline. - Build and execute the company's overall marketing strategy aligned to business and revenue goals. - Set marketing OKRs and report on performance to the executive team and board. - Own pipeline generation strategy and be the person in the room who can defend that number to the CEO and to Sales. - Set and run the multi-channel demand gen strategy, including paid (LinkedIn/Google), events, content, and inbound, and know which levers actually move pipeline versus which just look good in a deck. - Partner closely (dotted-line) with Marketing Operations. You own the strategy, they own the systems. - Partner with Sales on GTM strategy, pipeline, and demand generation to align on delivering against goals. Define marketing ROI and attribution across channels, kill what isn't working, and double down on what is. - Build the team further as we scale: identify gaps, make the case for headcount, and hire people who raise the bar. ## What You've Done - 8+ years in B2B software marketing overall, including 2+ years leading a multi-functional marketing team (brand, content, product marketing, or performance), not just running a single channel. - 3+ years in product marketing, owning positioning, messaging, competitive strategy, or product launches, at a B2B software company, ideally with additional exposure to brand, content, or demand gen. - Excellent storyteller with proven ability to turn a complex product into a narrative that a buyer, a rep, and a board member all understand, and to translate that narrative into sales enablement and launch plans. - Built or scaled a marketing function at a fast-growing startup (Series A-C preferred), including hiring and developing managers or senior ICs. - Working understanding of how positioning and messaging affect pipeline and demand generation, and how to influence pipeline metrics through levers beyond just channel spend. - Comfortable operating at the executive level: you can walk a CEO or board through what's working, what isn't, and why. - Strong analytical instincts, comfortable in Salesforce, attribution tooling, and funnel reporting, and you use data to make the call, not just report on it. - Hands-on when it matters: you can jump into a launch, a piece of positioning, or a campaign directly, not just direct from above. ## Why Join Pylon - Join as marketing leader at a high-growth startup - Work directly with founders on go-to-market strategy - Join a strong in-person culture in San Francisco - Comp package includes competitive salary, equity, and benefits Our perks πŸ₯ Fully covered medical, dental, and vision insurance for employees 🏦 401(k) retirement plan πŸš† Commuter benefits 🌱 Parental leave 🏝️ 14 company holidays + unlimited PTO πŸ—ΊοΈ Annual offsite 🍽 Lunch, dinner, and snacks at the office πŸ‹οΈ Fitness stipend ## About Pylon ## Company Overview - **One-liner**: Pylon is an AI-native customer support platform purpose-built for B2B companies, unifying conversations across Slack, Teams, email, and chat into a single intelligent workspace. - **Entity Type**: Private (Series B – $31M raised August 2025, total funding ~$51.3M) - **Headquarters**: San Francisco, California, USA - **Founded**: 2022 (Y Combinator Winter 2023 batch) - **Founders**: Advith Chelikani (Co-Founder & CEO), Robert Eng (Co-Founder), Marty Kausas (Co-Founder) ## Core Business - **Primary industry**: Customer Support / Customer Service Software (SaaS) - **Target customers**: B2B companies of all sizes, from startups (e.g., Vellum, Hightouch, Deel) to mid-market and enterprise. - **Mission / purpose**: To build the first customer support platform designed for how B2B teams actually work – with complex accounts, multiple stakeholders, and conversations across many platforms. ## Products & Services - **Omnichannel Support**: A single view for all customer conversations across Slack Connect, Microsoft Teams, Discord, email, in-app chat, WhatsApp, and ticket forms. Manages both internal and external channels. - **AI Assistants + Agents**: AI-powered tools that automatically route issues based on intent, draft replies and knowledge articles, categorize tickets, surface account insights, generate charts, and answer natural-language questions about customers. Can resolve 50% of eligible inquiries without human intervention. - **Knowledge Automation**: AI that identifies gaps in the knowledge base, drafts articles, and surfaces the right answers before the support team has to search. - **Account Intelligence**: Automatically tracks churn signals, feature requests, renewal risk, and other key account data, surfacing full customer context in seconds for support, success, and sales teams. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed - **Key Metric**: Total funding of **$51.3M** (Pre-Seed $125K from Y Combinator, Seed $3.2M led by General Catalyst, Series A $17M led by a16z, Series B $31M led by Bain Capital Ventures and a16z). Estimated annual revenue of **~$2.3M** as of mid-2025 (LinkedIn estimate). - **Notable Investors / Partners**: Andreessen Horowitz (a16z), Bain Capital Ventures, General Catalyst, Y Combinator. - **Growth Signals**: - Headcount grew **158% YoY** to ~87 employees (July 2025). - Claims **90% decrease in First Response Time** (from 35 minutes to <3.5 minutes) and **8x faster resolution time** despite 76% more ticket volume. - Customers include YC companies like Vellum, Hightouch, and Deel. - 50% of eligible inquiries resolved without human intervention. - Active hiring across engineering, customer success, sales, product, and GTM roles. ## Competitive Advantages - **AI-native architecture**: Built from the ground up with AI, rather than bolting AI onto legacy platforms like Zendesk or Intercom. - **B2B-specific channel support**: First platform to natively integrate Slack Connect, Microsoft Teams, and community channels (Discord) – critical for B2B workflows. - **Account Intelligence**: Proactive detection of churn risk, feature requests, and renewal signals from support conversations, shared across support, success, and sales. - **Compliance & security**: SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant, making it suitable for regulated industries. ## Strategic Focus - **Current priorities**: Deepening AI automation (agents, knowledge base, routing), expanding omnichannel integrations, and scaling the go-to-market organization to capture more mid-market and enterprise customers migrating off legacy tools (e.g., Zendesk, Intercom, Freshdesk, Salesforce Service Cloud). - **Direction for growth**: Become the default support platform for all B2B companies, leveraging AI to handle routine issues while empowering agents with full context. ## Why Work Here - **Culture highlights**: Mission-driven team building the β€œfirst B2B support platform,” with a strong engineering background (founders from Caltech, Airbnb, Samsara, Affinity). Fast-paced startup environment. - **Remote/hybrid policy**: In-person at the San Francisco office. - **Notable perks/engineering culture**: Cutting-edge AI work; chance to shape product from early stage; exposure to founders and experienced leaders (e.g., Head of Engineering from Samsara). High growth means opportunity for impact and career acceleration. ## Sources 1. [usepylon.com](https://www.usepylon.com/) 2. [Pylon Jobs (Ashby)](https://jobs.ashbyhq.com/pylon-labs) 3. [Y Combinator – Pylon](https://www.ycombinator.com/companies/pylon-2) 4. [LinkedIn – Pylon](https://www.linkedin.com/company/usepylon) ## Other roles at Pylon - [Financial Controller](https://feeny.ai/job/financial-controller-pylon-san-francisco-snfmn7m5fana) β€” San Francisco, CA - [Founding Account Executive, EMEA](https://feeny.ai/job/founding-account-executive-emea-pylon-london-ep3g8daxg3sf) β€” London, United Kingdom - [Group Product Manager](https://feeny.ai/job/group-product-manager-pylon-san-francisco-cwztqhdgy02c) β€” San Francisco, CA - [Marketing Operations Lead](https://feeny.ai/job/marketing-operations-lead-pylon-san-francisco-ark6j6hk8e39) β€” San Francisco, CA - [Software Engineer, Intern](https://feeny.ai/job/software-engineer-intern-pylon-san-francisco-arbcpptxzwx7) β€” San Francisco, CA - [Software Engineer, AI](https://feeny.ai/job/software-engineer-ai-pylon-san-francisco-wn7yjd0aadyt) β€” San Francisco, CA - [Software Engineer, New Grad](https://feeny.ai/job/software-engineer-new-grad-pylon-san-francisco-qj78fzaa0rv4) β€” San Francisco, CA - [Software Engineer, Security](https://feeny.ai/job/software-engineer-security-pylon-san-francisco-ysnmbrj39pzz) β€” San Francisco, CA - [Software Engineer, Infrastructure](https://feeny.ai/job/software-engineer-infrastructure-pylon-san-francisco-ytb536zjw32v) β€” San Francisco, CA - [Software Engineer, Product](https://feeny.ai/job/software-engineer-product-pylon-san-francisco-773cqvajaaxq) β€” San Francisco, CA