---
title: 'Head of Onboarding & FinCrime Operations at Airwallex'
canonical: 'https://feeny.ai/job/head-of-onboarding-fincrime-operations-airwallex-singapore-5vg748q2zcsv'
type: 'job'
last_seen: '2026-11-11'
---

# Head of Onboarding & FinCrime Operations at Airwallex

- **Company:** [Airwallex](https://feeny.ai/companies/airwallex)
- **Location:** Singapore
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/airwallex/a71a91be-2847-4d47-ab2c-5927ffa2a0ab

## Job description

## About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our[operating principles](https://www.airwallex.com/en-us/operating-principles) to see it in full.

## How you'll make impact

Own the vision, strategy and execution for Onboarding and FinCrime Operations, covering new client onboarding and periodic review across multiple jurisdictions, products and markets.

- Build, lead and develop a high-performing, globally distributed team, managing capacity, location and resourcing to support business growth, 24/7 coverage, customer experience and cost efficiency.
- Create a repeatable, scalable operating rhythm with clear OKRs and data-driven performance management.
- Balance financial crime risk, customer experience and commercial impact, enabling timely, high-quality decisions and communication.
- Improve the quality of procedures, playbooks, control frameworks and documentation, working closely with 2LOD Financial Crime Compliance, Risk Product and Engineering.
- Lead the AI and automation transformation of Onboarding and FinCrime Operations, driving better quality, consistency, scalability and operational efficiency.
- Build strong partnerships across Operations, Product, Risk, Compliance, Engineering and Commercial teams to deliver cross-functional outcomes.

You'll work from our London office three days a week.

## What we're looking for

Essentials

- Proven senior leadership experience in large-scale, multi-jurisdiction operations within a regulated financial services, payments or fintech business.
- Deep knowledge of AML/CTF, sanctions, KYC, transaction monitoring and investigations processes and controls, including how they map into first-line operations.
- A track record of scaling FinCrime and/or Onboarding Operations across multiple product lines and geographies while building globally consistent performance.
- Demonstrated delivery of automation- or AI-led transformation in an operations setting, or clear strategic and technical fluency to lead it.
- Strong commercial and analytical judgement, with the ability to frame decisions through unit economics, scalability and return on investment.
- Experience operating at the intersection of Operations, Product and Risk, driving cross-functional outcomes without full reporting-line authority.
- Experience managing outsourced, BPO or offshore capacity at scale.

## Preferred

- Experience in cross-border payments or multi-entity, multi-licence environments.
- Comfort working with highly technical, API-first products.
- Demonstrable experience driving tooling and rule evolution with Risk Product and Data teams.
- Experience leading AI transformation in Onboarding and FinCrime Operations.
- A top-tier consulting or operator-investor background, with structured thinking under ambiguity.
- A relevant professional certification, such as CAMS, ICA or ACAMS.

You'll thrive here if

- You're comfortable owning the roadmap yourself.
- You're comfortable making decisions with incomplete information and moving quickly anyway.
- You've operated in a compliance-heavy environment and know how to move fast without cutting the corners that matter.
- You connect dots across functions and hold the big picture without losing grip on the details.
- You say what you mean. You're direct, but you lead with respect.

Learn more about your team Operations at Airwallex is where global ambition gets translated into systems that actually hold at scale. This team runs the high-stakes flows businesses depend on — payments, accounts, and cross-border transactions. The work sits at the intersection of product, compliance, and customer experience. The problems are rarely simple: balancing speed with rigor, global consistency with local reality, and immediate execution with the stronger systems a growing company needs next. It's a function for operators with a builder mentality: trusted to take ownership, work cross-functionally with product and risk, and create new processes for things that have not existed before. If you want to help build the operational backbone of a global financial platform, this is work that keeps the whole machine moving. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @[airwallex.com](http://airwallex.com) email address. Please apply only through [careers.airwallex.com](http://careers.airwallex.com) or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

## Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

## About Airwallex

## Company Overview
- **One-liner**: Airwallex is a financial technology company building a unified global payments and banking platform that helps businesses manage cross-border payments, treasury, spend, and financial operations through proprietary infrastructure, software, and AI.
- **Entity Type**: Private (Series G)
- **Headquarters**: Dual headquarters in Singapore and San Francisco, USA; founded in Melbourne, Australia
- **Founded**: 2015
- **Founders**: Jack Zhang (CEO), Lucy Liu, Max Li, Xijing Dai, and Ron Li

## Core Business
- Primary industry: Financial Services / Payments / Fintech Infrastructure
- Target customers: B2B, primarily serving SMBs, scaling enterprises, digital platforms, and marketplaces globally
- Mission or purpose statement: "Build the future of global banking" — they aim to replace legacy, fragmented banking systems with a borderless, intelligent, real-time financial operating system for modern businesses.

## Products & Services
- **[Business Accounts]**: Multi-currency global accounts to receive, hold, and manage funds in 20+ currencies, with local account details for key markets.
- **[Payments]**: Global payment acceptance via 160+ local payment methods, low-code checkout, and programmatic payout capabilities to 200+ countries.
- **[Spend / Corporate Cards]**: Multi-currency corporate and employee cards with customisable spend controls, designed for global teams.
- **[Expense Management]**: A platform to track, control, and reconcile global business expenses, including employee reimbursements.
- **[Billing & Subscription Management]**: A billing platform for usage-based and subscription pricing models, supporting AI companies and complex revenue workflows.
- **[Platform APIs]**: API-first infrastructure enabling businesses to embed financial services (accounts, payments, FX, card issuing) into their own products.
- **[FX & Treasury]**: Interbank foreign exchange rates and tools to intelligently manage currency risk across markets.

## Market Standing
- **Valuation**: US$11 billion (latest valuation in 2025, following a fresh investment round).
- **Key Metric**: US$1.8 billion in total funding raised; Annual Recurring Revenue (ARR) surpassed US$1 billion by 2025.
- **Notable Investors/Partners**: Series G investors include prominent global venture capital firms (specific names not listed in source but backed by top-tier VCs); serves over 200,000 businesses including TikTok, Brex, Rippling, Navan, Qantas, and SHEIN.
- **Growth Signals**: 
  - US$287 billion in global payments processed (USD).
  - 92% of transfers settled same-day, 50% processed instantly.
  - Over 85 financial licenses and registrations globally.
  - Team of ~2,300 people across 27 offices internationally.
  - Dual-headquarters model (Singapore + San Francisco) adopted in 2025 to support next phase of growth.

## Competitive Advantages
- Proprietary, API-first infrastructure built from scratch (not riding legacy banking rails), enabling faster, cheaper, and more transparent cross-border transactions.
- Unified platform combining banking, payments, spend management, billing, and FX — reducing the need for multiple vendors.
- Deep AI integration across the platform to automate financial operations and provide intelligent insights.
- Extensive regulatory licensing (85+ licenses) across major markets, creating a high barrier to entry.
- Strong network effects: serves both direct businesses and platforms/marketplaces that embed Airwallex into their offerings.

## Strategic Focus
- Continue scaling the platform to support the rapid growth of AI-native companies and usage-based business models (highlighted by the launch of their global billing platform).
- Expand the dual-headquarters presence to tap into the largest tech talent markets (San Francisco and Singapore).
- Invest heavily in AI to build "interconnected, intelligent financial systems where money, data, and decisions move together."
- Deepen product capabilities to automate financial operations end-to-end for global businesses.

## Why Work Here
- High-growth, ambitious environment: described as "the most ambitious work of your career" by the company; founded in 2015 and already processing $287B in payments.
- Global impact and scale: work on infrastructure used by 200,000+ businesses, from startups to enterprises like TikTok and SHEIN.
- Hybrid/office culture: 27 offices globally (Melbourne, Singapore, San Francisco, London, Shanghai, Amsterdam, and more) offering opportunities to work across teams and locations.
- Engineering-driven culture: heavy emphasis on building proprietary technology, AI, and developer-first products.
- Notable perks: opportunity to work on a modern financial stack, exposure to cutting-edge AI/Fintech intersection, and a diverse, international team of "2,200 of the brightest and most innovative people in tech."

## Sources
1. [airwallex.com - Who We Are](https://www.airwallex.com/en-eu/who-we-are)
2. [airwallex.com - Global Platform](https://www.airwallex.com/global)
3. [careers.airwallex.com](https://careers.airwallex.com/)
4. [LinkedIn - Airwallex](https://www.linkedin.com/company/airwallex)
5. [jobs.ashbyhq.com - Airwallex](https://jobs.ashbyhq.com/airwallex)

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