---
title: 'Head of Operations and Customer Success at Stel Life'
canonical: 'https://feeny.ai/job/head-of-operations-and-customer-success-stel-life-philadelphia-pk0ccrm6c6ks'
type: 'job'
last_seen: '2026-09-14'
---

# Head of Operations and Customer Success at Stel Life

- **Company:** Stel Life
- **Location:** Philadelphia, PA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2024-04-01
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.gem.com/stel/am9icG9zdDrWa9F1BIorEziXMtAe-id9

## Job description

About Stel Life: At Stel Life, we're not just at the forefront of HealthIoT innovation; we're actively shaping the future of healthcare. By partnering with leading health systems, we're pioneering a revolution in patient care through our seamless, secure infrastructure. Our mission mirrors the essence of constellations: connecting isolated health data points, like stars, to unveil comprehensive patient stories. Stel Life eliminates the barriers to health data collection—bypassing the need for WiFi, smartphones, or tech literacy—to reveal the narratives hidden within. Like drawing constellations in the night sky, we make it simple to connect the dots of health data, illuminating the path to personalized care. Trusted by over 15 top health systems and major health device manufacturers (AND, Dexcom, Omron, and more), Stel Life's HealthOS and Connected Care Infrastructure are redefining standards in healthcare technology. Join us, and play a pivotal role in building a mass mesh network for health devices, ultimately powering the Health AI modeling companies of the future. Role: As our Head of Operations and Customer Success, you will be responsible for our startup's operational excellence and the champion of our customer's experience. Directly supporting the CEO, you'll act as the voice of the customer, proactively ensuring Stel maintains its status as a frontrunner in healthtech innovation and customer satisfaction. Key responsibilities:

- Account Management: Elevate our account management to strategic partnerships, identifying growth opportunities and turning challenges into success stories. Your mission is to deepen relationships through regular engagements, customer site visits, personalized solutions, and by acting as a proactive, strategic partner to our clients.
- Customer Operations: Craft compelling customer support materials, including testimonials, case studies, and best practices. You’re responsible for managing the seamless execution of customer support logistics, including communications, contracts, billing, orders, and repairs.
- Product Excellence: Spearhead product testing/QA, championing the continuous improvement of our offerings. Operational Strategy and Efficiency: Streamline operations to support rapid growth and scalability. From optimizing cost management to overseeing the Stel Hub production process, your strategies will drive operational excellence.
- Market Operations and Advocacy: Be our industry advocate, share and promote our customer’s successes, contribute to regulations and market trends, and foster relationships with key vendors to support our mission. Ideal Candidate:
- A strategic thinker with 2+ years in an operations lead or consultative role, ready to bring visionary leadership to a fast-paced, innovative environment.
- Demonstrates exceptional skill in customer engagement and account management, with a proven track record of nurturing customer relations and fostering significant account growth.
- A hands-on problem solver, quick to understand the intricacies of workflows and health devices. Adept at navigating operational challenges without dependency on engineering.
- A compassionate communicator dedicated to making a tangible impact on health equity and patient experience, capable of translating complex concepts for diverse audiences.
- Deeply loyal and organized, with a forward-thinking mindset and a unique ability to translate the CEO’s vision into effective strategies. Cultural Fit: You are a dynamic force, bridging innovation with execution. Your drive for healthtech and improving patient care propels you to seek out and implement effective solutions. With a mindset geared towards positive outcomes and a personality that blends humility with optimism, you're prepared to lead Stel into our next growth phase. Benefits:
- Remote First. Join a team that's everywhere, uniting the best talent, no matter where they are.
- Stock Options. We encourage an ownership mindset by giving full-time employees the opportunity to share in the success of Stel.
- Medical, Dental, & Vision Insurance. Stel contributes 50% of the medical insurance premium for employees. The Impact You Will Make: You'll be the CEO's right hand, directly influencing the evolution of healthtech. This isn’t just any role; it's a unique opportunity to lead the direction and success of Stel Life and our customers. You'll be at the forefront of enhancing our operational excellence and ensuring our solutions empower health systems to thrive. Your work will lay the foundation for a future where healthcare is more connected, efficient, and patient-focused. If you're driven by the challenge of making healthcare better for all and see yourself as a builder of bridges between customer needs and operational excellence, we'd love to hear from you.

## About Stel Life

## Company Overview
- **One-liner**: Stel Life makes connected health simple by seamlessly and securely linking patients' home health devices to electronic health records (EHR) and care teams through a plug-and-play "vitals hub" for remote patient monitoring, chronic care management, and hospital-at-home programs.
- **Entity Type**: Private (Pre-Seed/early stage; ~$2.8M total funding across 2–3 rounds)
- **Headquarters**: Philadelphia, Pennsylvania, United States (3401 Market St., STE#200, Philadelphia, PA 19104)
- **Founded**: Conflicting reports — 2016 per [aventure.vc](https://aventure.vc/companies/stel-life-philadelphia-pa-us) and 2020 per business data aggregators in the [LinkedIn/company listing](https://linkedin.com/company/stel-life). The earlier date may refer to the founders' initial concept; the later date to incorporation of Stel Life, Inc.
- **Founders**: Sid Kandan (Founder, CEO & CTO)

## Core Business
- **Primary industries**: Healthcare technology — remote patient monitoring (RPM), connected care, healthcare IoT (IoMT), digital health, health system data infrastructure.
- **Target customers**: B2B — health systems, hospitals, digital health organizations, and care teams across the continuum from wellness to hospital-at-home.
- **Mission**: To bridge the digital divide in healthcare by simplifying the connection between patients and care teams, making health data integration seamless and accessible regardless of patient tech-literacy. (Paraphrased from [aventure.vc](https://aventure.vc/companies/stel-life-philadelphia-pa-us) and [stel.life](https://www.stel.life/).)

## Products & Services
- **Vitals Hub**: Stel's proprietary, patented plug-and-play monitoring platform that securely transmits patient vitals from FDA-cleared home devices (blood pressure cuffs, pulse oximeters, PT/INR meters, etc.) directly to the care team and into the EHR — without requiring Wi-Fi, a smartphone, or technical literacy on the patient's side. Used for remote patient monitoring, chronic care management, population health, and hospital-at-home programs. Fully integrated with the Epic EHR. ([stel.life](https://www.stel.life/))
- **Connected Care Programs for Health Systems**: An end-to-end program covering device provisioning, passive data transmission, clinical workflow integration, and alerting — implemented with partners such as Tower Health, Guthrie, and Yale-affiliated programs. ([linkedin.com](https://linkedin.com/company/stel-life))

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: $2.8M total funding raised (last round: $1.5M Pre-Seed, closed January 2021). ([aventure.vc](https://aventure.vc/companies/stel-life-philadelphia-pa-us))
- **Notable Investors/Partners**:
  - Dreamit Ventures (led non-equity assistance round, 2020)
  - Amazon Web Services (featured on AWS Industries Blog, 2025; AWS-powered connected care)
  - Epic (fully integrated EHR program)
  - A&D Medical (device partnership for chronic care)
  - Yale School of Medicine / PCORI ($20M Pressure Check study partnership)
  - Tower Health and Guthrie (health system deployments with published results)
  - Digital Medicine Society (DiMe) (multi-stakeholder research paper, 2025)
  - AVIA Marketplace (named a top Remote Monitoring company in its 2024 report)
- **Growth Signals**: 
  - Reported outcomes include an **80% reduction in hospitalizations**, **68% reduction in ED visits**, **77.8% reduction in all-cause readmissions**, and **84.6% reduction in heart failure readmissions** at Tower Health; **11,000+ patients** have transmitted millions of vitals; **1,200+ medication discrepancies resolved**; **376 hospital days saved (~$412K savings)**. ([stel.life](https://www.stel.life/), [linkedin.com](https://linkedin.com/company/stel-life))
  - Active research footprint: selected as a site for the PCORI-funded Pressure Check study with Yale; co-authored a paper with DiMe in 2025. 
  - Headcount growth of ~6% YoY (9 employees per the most recent aggregator data; 14 as of Feb 2024 per [aventure.vc](https://aventure.vc/companies/stel-life-philadelphia-pa-us) — signals a lean, early-stage team).

## Competitive Advantages
- **Patented connectivity**: Stel's underlying technology connects health devices to EHRs without Wi-Fi, smartphones, or complex patient setups — a key differentiator for serving elderly, low-income, and digitally underserved populations (addressing the "digital divide"). ([aventure.vc](https://aventure.vc/companies/stel-life-philadelphia-pa-us))
- **Epic integration**: Fully integrated with Epic, the dominant EHR in U.S. health systems, lowering adoption friction for large hospital customers. ([stel.life](https://www.stel.life/))
- **Plug-and-play / passive transmission model**: Removes patient behavior dependence (no app pairing, Bluetooth pairing, or smartphone requirement), enabling higher adherence and cleaner data for care teams. ([stel.life](https://www.stel.life/))
- **Strong evidence base for an early-stage company**: Hospital-published pilot results showing dramatic reductions in hospitalizations/readmissions, plus an NIH-caliber (PCORI) research partnership.

## Strategic Focus
- **Scaling connected care / hospital-at-home**: Deepening deployment within existing health system customers and expanding to new systems (e.g., Guthrie) across the care continuum.
- **Research & evidence generation**: Continuing partnerships like the $20M PCORI Pressure Check study with Yale and academic collaborations to build the clinical evidence base for home vitals monitoring.
- **Cloud/tech modernization with AWS**: Publishing its AWS architecture and scaling infrastructure to support "Stellar Health Systems" (per the AWS Industries Blog feature, May 2025).
- **Health equity**: Explicit focus on reaching patients across the digital divide — including presentations at the National Disability Services Executive Leaders Conference (Jan 2025). ([linkedin.com](https://linkedin.com/company/stel-life))

## Why Work Here
- **Mission-driven work with measurable impact**: Employees directly contribute to outcomes like 80% reductions in hospitalizations and improved health equity for underserved populations. ([stel.life](https://www.stel.life/))
- **Early-stage ownership**: A small, senior team (roughly 9–14 people) means broad responsibility, fast iteration, and the chance to shape product, platform, and clinical programs from the ground up. 8 open positions were visible on The Org, including roles on the platform engineering team. ([theorg.com](https://theorg.com/org/stel-life))
- **Culture & employer rating**: A 5.0/5.0 employer rating on a business data aggregator (small sample of 1 review, but with 5/5 compensation, 4/5 culture, 5/5 career, 3/5 work-life balance). ([linkedin.com/company listing](https://linkedin.com/company/stel-life))
- **Geographic flexibility**: Distributed workforce across the U.S. and Vietnam, headquartered in Philadelphia's University City innovation hub (3401 Market St.) — suggesting remote/hybrid flexibility. ([linkedin.com](https://linkedin.com/company/stel-life))
- **Modern technical stack**: Python, Django, React, TypeScript/JavaScript, Terraform, AWS (Lambda, RDS, SQS, IAM), Docker, Kubernetes/Helm, GitHub Actions, and integrations like Cloverleaf — an appealing environment for full-stack and platform engineers interested in healthcare interoperability. ([linkedin.com](https://linkedin.com/company/stel-life))
- **Leadership accessibility**: Founder/CEO/CTO Sid Kandan is deeply active in the company's public-facing partnerships and clinical research, giving team members direct exposure to executive leadership.
- **Connected ecosystem**: Team members come from strong health tech and venture backgrounds (Jefferson Health, Penn Medicine, Redox, Blackfynn, NYU MakerSpace, Dreamit Ventures). ([linkedin.com](https://linkedin.com/company/stel-life))

## Sources
1. [stel.life](https://www.stel.life/)
2. [linkedin.com](https://linkedin.com/company

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