---
title: 'Head of Operations at Bjak'
canonical: 'https://feeny.ai/job/head-of-operations-bjak-malaysia-26nzj11hb9rk'
type: 'job'
last_seen: '2026-10-23'
---

# Head of Operations at Bjak 

- **Company:** [Bjak ](https://feeny.ai/companies/bjak)
- **Location:** Malaysia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-21
- **Last confirmed live:** 2026-10-23
- **Apply:** https://jobs.ashbyhq.com/bjakcareer/9e76c946-2436-49d1-b203-506b5b670aff

## Job description

## About the Role

BJAK builds technology products used by millions of users across Southeast Asia. Doit is our regulated investment platform in Malaysia, applying to the Securities Commission for registration as a Recognized Market Operator running an e-Services Platform. The Head of Operations owns how the platform runs, from investor onboarding through to settlement, records and complaints. You will be the daily operational counterpart to our licensed partners, the stockbroker and fund manager whose products the platform carries, and you will own the reconciliation that keeps doit's records and theirs in agreement. You will report to the Chief Executive of Doit.

## What You'll Own

- Investor onboarding, from the account opening flow on our platform through to the account opened with the licensed partner, including the customer due diligence doit performs at its end.
- Accurate and up to date records of investors, their transactions and the holdings recorded against them.
- Daily reconciliation between doit's records and each licensed partner's records, including investigating breaks (differences between the two sets of records), tracking how long each one stays open, and escalating those that do not clear.
- Settlement operations with each partner, the safeguarding of investor assets and records on doit's side, and the contingency arrangements that protect them if doit cannot carry out its operations.
- Complaints handling, as doit's designated person for investor complaints, keeping investors informed through the review and keeping complete records of every complaint and its outcome.
- The operational risk framework in practice, and operational readiness whenever a new product or partner goes live.
- Building the operations team as volume grows, together with the processes, tooling and automation that let it scale.

## What We're Looking For

- A degree or professional qualification from an institution recognised by the government of Malaysia.
- 10+ years in financial services operations, including at least 5 years in securities, unit trust, fund administration or payments operations at a licensed or regulated entity, and at least 3 years running an operations function or team.
- Demonstrable ownership of a daily reconciliation between two sets of records.
- Working knowledge of the Bursa Malaysia trade and settlement cycle and CDS account operations, or of unit trust transaction processing, cut-off times and unit pricing.
- Understanding of client asset segregation, and of how nominee arrangements work in practice.
- Working knowledge of the SC's AML/CFT Guidelines and AMLA 2001 as they apply to investor onboarding.
- Based in Malaysia, and able to meet the SC's fit and proper criteria. The role is the daily operational interface with our partners, and the holder is expected to be capable of standing as Doit's alternative Responsible Person (the main Responsible Person is Doit’s Chief Executive), the Securities Commission's named contact for the platform.

## Nice to have

- Experience in launching a digital brokerage or wealth platform and running through the first few years of operations.
- Familiarity with the SC's Guidelines on Recognized Markets and other applicable guidelines, and experience of handling supervisory reviews by the SC.

Location This is a hybrid role. You are expected to work from our local office at least 3 days per week, with the remaining days offering flexibility to work remotely. Candidates should be based in, or able to work from, the location where the role is advertised. Language English is our main working language across global teams. Strong English communication is required. Interview Process Our process is designed to move fast:

1. Introductory conversation
2. Practical operations and reconciliation exercise
3. CEO / final round For strong candidates, we aim to complete the process and make an offer within 1 week from the start of the interview process. Candidates who complete assessments quickly will be prioritized.

## About Bjak 

## Company Overview
- **One-liner**: Bjak is Southeast Asia’s leading digital insurance platform, enabling users to compare, purchase, and manage insurance policies and automotive services through a single, AI-powered interface.
- **Entity Type**: Private (Seed Stage)
- **Headquarters**: Selangor, Malaysia
- **Founded**: 2019
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Insurtech / Financial Services (with a growing automotive service vertical)
- **Target customers**: B2C (individuals seeking insurance and car repairs), B2B (partnerships with 16 insurers and workshop networks)
- **Mission**: “To develop technology‑based solutions to improve financial inclusion.”

## Products & Services
- **Insurance Platform (SaaS / Marketplace)**: Compare quotes from 16 insurers, purchase policies, manage claims, and access 24/7 VIP support. Supported by an AI agent.
- **Car Repair & Service (Marketplace)**: Nationwide online workshop booking for repairs, maintenance, tyre balancing, and more. Includes pay‑later options (installments from RM10/month).
- **Roadside Assistance**: 24/7 towing, flat‑tyre/dead‑battery support, and free replacement car.
- **Extended Warranty**: Coverage for major engine, gearbox, and suspension repairs.
- **Digital Tools**: Insurance Calculator, NCD (No Claim Discount) Checker, Roadtax Calculator.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private); the founder has indicated the company is considering an IPO to expand into Europe.
- **Key Metric**: Annual Revenue estimated at $25 M–$50 M (LinkedIn data for FY2025). Funding raised: Seed round (2019, amount undisclosed, from a single investor).
- **Notable Investors/Partners**: Seed investor not named; partners include 16 Malaysian insurers and a nationwide network of workshops.
- **Growth Signals**: 8 M+ users across Southeast Asia; 32.2% YoY headcount growth (100 employees); 356 open positions (up 278.7% YoY); expanding into 9 countries (Indonesia, UK, Singapore, Thailand, Hong Kong, Taiwan, Japan, Spain, and Malaysia).

## Competitive Advantages
- **Largest insurer network in Malaysia**: Single platform aggregating 16 insurance providers.
- **Integrated ecosystem**: Combines insurance, roadside assistance, and car repair – a one‑stop shop for vehicle ownership.
- **AI & automation**: Uses AI agents to simplify policy selection and claims processes.
- **Speed and user experience**: Quote in under 2 minutes, instant claims handling, and 24/7 support.

## Strategic Focus
- **Geographic expansion**: Entering European markets, with an IPO under consideration.
- **AI‑first product development**: Building new applications that tightly integrate AI to enhance user experience and operational efficiency.
- **Diversification**: Deepening automotive services (repair, warranty, roadside) to increase customer lifetime value.
- **Talent scaling**: Aggressively hiring across engineering, product, marketing, and operations to support growth.

## Why Work Here
- **Culture**: “Results first” – outcomes over effort; direct feedback; flat organization with minimal bureaucracy; high ownership and speed.
- **Work Environment**: Remote‑friendly with a “distributed team of experts” and offices in Malaysia, Thailand, Japan, Taiwan, and the UK. Recruiting globally.
- **Engineering Focus**: Lean, autonomous teams that prioritise product excellence and swift delivery.
- **Career Growth**: Rapidly scaling company with 356 open roles (including Lead, Founder’s Office, iOS Engineer, DevOps, ML Engineer) – opportunities for impact and advancement.
- **Note on Employer Rating**: Current Glassdoor-style rating is 2.3/5 (198 reviews) – potential concerns around work‑life balance and compensation. Candidates should verify recent employee sentiment during interviews.

## Sources
1. [bjak.my](https://bjak.my/en) – Official website (product overview, mission)
2. [bjak.my/en/career](https://bjak.my/en/career) – Career page (culture, values)
3. [jobs.ashbyhq.com/bjakcareer](https://jobs.ashbyhq.com/bjakcareer) – Active job listings and team descriptions
4. [linkedin.com/company/bjak](https://my.linkedin.com/company/bjak) – LinkedIn company profile (employees, revenue, headcount growth, news)

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