---
title: 'Head of Operations at Gigs'
canonical: 'https://feeny.ai/job/head-of-operations-gigs-san-francisco-evazc35e5j72'
type: 'job'
last_seen: '2026-09-09'
---

# Head of Operations at Gigs

- **Company:** Gigs
- **Location:** San Francisco, CA
- **Posted:** 2026-08-04
- **Last confirmed live:** 2026-09-09
- **Apply:** https://gigs.com/careers?gh_jid=4793815101

## Job description

## About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.

Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.

Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.

If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

Things We Care About

We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.

- Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
- Ownership. If you see something broken, fix it. We don't wait for permission.
- Customer Obsession. Our customers' product is our product.
- Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
- First principles. We don't ask how things have been done before. We ask why they were done that way at all.

## The Role

As Head of Operations you will own 3 areas:

First, the path from signed contract to live revenue. When a partner signs for one of our product lines (Gigs for Work, Connect, API), marketing, implementation, product, partner management, and go-to-market each own a piece of what happens next, and nobody owns the whole thing. Launches take longer than they should. You will own that path end to end and turn it into a process we can repeat.

Second, the company's operating cadence. Gigs is approaching 200 people, and the planning cycles, business reviews, and decision forums need a full-time owner. The founders do this work today, which pulls them away from strategy. You will take it over, and make sure the goals leadership sets reach every team that has to deliver them.

Lastly, you will also run Business Operations, and set the operational standards that our functional ops teams work to. This role sets the pace and the bar for how Gigs operates. You will build what does not exist yet, not maintain what already does.

Compensation: $300K+ and a signifcant equity package.

## What You Will Own

1. Customer and partner lifecycle, from signed deal to live revenue

- Own the process that takes a partner from signed contract to live, revenue-generating product.
- Build one repeatable launch process with clear stages, named owners, timelines, and go-live readiness criteria, so no launch gets reinvented.
- Stitch together the handoffs between go-to-market, partner management, implementation, product, and support, and close the gaps where work currently stalls.
- Shorten time to launch as the playbook matures, and make that number visible to the company.
- Build the feedback loops, internal and external, that show where launches get stuck.

1. Company operating cadence and business reporting

- Design and run the rituals that keep Gigs coordinated: annual planning, quarterly goal cycles, leadership syncs, and business reviews.
- Run a goal-setting framework teams use and trust, and make sure goals travel all the way down, so an engineering manager's team knows what it is building and how it ladders up.
- Build a single source of truth for company-level KPIs, with a monthly and quarterly business review process that has a consistent format and clear ownership.
- Run clear decision forums so issues surface early and do not stall.
- Build the operational layer that catches and routes day-to-day escalations, so founders stop being the default path.

1. Operational standards across functions

- Operations capability at Gigs sits inside functions: support ops, growth ops, people ops, connectivity ops, and later product, legal, and talent ops. That is healthy. Without a layer above it, each function optimises locally, tooling fragments, and cross-functional dependencies get dropped.
- Set the shared operating principles, tooling conventions, and process standards that functional ops teams apply in their own domains.
- Keep reporting consistent and non-duplicative across those teams.
- Work with connectivity ops on reliability: clear SLAs, escalation paths, and quality monitoring for provisioning and activation.
- Over time there is a path for functional ops leads to report into this role, consolidating operational leadership under one owner.

1. Business Operations

- Own the BizOps team, which covers the work that does not fit inside one function.
- Expansion operations: the operational backbone for launching new markets and products, working with go-to-market, product, and partnerships so new bets land well.
- AI operations: Gigs' internal leverage from AI. Find where AI compresses work, pilot the tooling, embed the workflows, and prove the efficiency.
- Special projects: the high-priority cross-functional projects that sit above any single team, where speed and a dedicated owner matter more than org lines.

## What We Are Looking For

- You have built operational infrastructure at a high-growth startup or scaleup, ideally through a 250+ person scaling phase. You built it, you did not inherit it.
- You straddle two layers that rarely sit in one person. You can run real operations (playbooks, process design, launches, ops teams) and you can think strategically about where the business should go. Strong on one and thin on the other will not work here.
- You have owned a process that crosses many functions and made it hold, including the handoffs, the owners, and the follow-through.
- Strong planning and process instincts. You can design a planning cycle, run a business review, and build accountability systems without over-engineering them.
- Analytically sharp. You define the metrics, work with the data, and build the reporting yourself rather than queueing a data team.
- You set pace. You are direct, you close loops, and you raise the bar for how the people around you work. This is a culture-setting hire.
- A track record of using AI as a real operational lever, with efficiency you can point to rather than tools you can list.
- Helpful: exposure to international expansion, market launches, multi-jurisdiction operations, telecom, payments, or API-first infrastructure.
- Based in or moving to New York or San Francisco.

Work At Gigs

At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.

## What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan

Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our [Careers](https://gigs.com/careers) page.

## About Gigs

## Company Overview
- **One-liner**: Gigs provides the operating system for embedded telecom, enabling any tech brand to become a mobile provider by offering phone and data plans through an API and white-label UIs.
- **Entity Type**: Private (Series B, total funding $97M)
- **Headquarters**: San Francisco, California, USA (with hubs in London and Berlin)
- **Founded**: 2020
- **Founders**: Hermann Frank (CEO) and Dennis Bauer

## Core Business
- **Primary industry**: Embedded connectivity / Telecom infrastructure
- **Target customers**: B2B – tech brands, fintech companies, enterprises, and any digital platform that wants to offer mobile plans to their users.
- **Mission or purpose**: Make connectivity seamless, universally accessible, and affordable by bridging the gap between telecom carriers and modern digital platforms.

## Products & Services
- **API**: A single, developer-friendly telecom API across multiple carriers and global markets for integrating connectivity natively into products.
- **Connect**: A modular, no-code white-label hosted checkout for mobile plans (signup, payment, SIM activation, plan management).
- **Dashboard**: A central cockpit for managing subscriptions, payments, devices, and analytics across multiple carriers and markets.
- **Payments**: Fully integrated recurring billing, refunds, tax calculation/remittance, and payouts for mobile services.
- **Operator AI**: An agentic AI assistant built for telecom that helps users self-serve requests directly in chat, reducing support tickets.
- **Sessions**: Simpler, faster signups with pre-filled data from a partner’s own systems.
- **Discover**: A sleek custom landing page for mobile plans, no code required.
- **Devices**: Hardware meets SIM – device management and fulfillment.
- **Travel**: Roaming and data solutions for travelers.
- **Work**: Employee phone plan management for businesses.
- **Fintech**: Bundling bank cards with SIM cards.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: **Total Funding** – $97M across three rounds (Seed 2021, Series A $20M in April 2022 led by Gradient Ventures, Convertible Note $4M in Sept 2022, Series B $73M in Dec 2024 led by Ribbit Capital). Annual revenue reported as $2.0M (LinkedIn estimate).
- **Notable Investors/Partners**: Ribbit Capital (lead Series B), Gradient Ventures (Google’s AI venture fund, lead Series A), Y Combinator (W21 batch). Also backed by the CEOs of Uber, DoorDash, and OpenAI.
- **Growth Signals**: Headcount grew 63.6% YoY to 133 employees (as of mid-2026). Active job postings increased 261.9% year-over-year. Operates in 24 countries. Engineering team distributed across 14 countries.

## Competitive Advantages
- **Vertically integrated platform**: Single OS that handles carrier relationships, compliance (as Carrier of Record), billing, taxes, and customer support – replacing ten vendors.
- **Carrier of Record**: Gigs takes full telecom compliance off the partner’s plate, minimizing legal and regulatory risk.
- **Top-tier backing**: Investors include Ribbit Capital, Google’s Gradient Ventures, and Y Combinator, plus endorsements from industry leaders.
- **Developer-first approach**: Clean API, OpenAPI spec, and extensive documentation designed for fast integration.
- **Multi-carrier, multi-market**: One API across premium networks in multiple countries, enabling rapid geographic expansion.

## Strategic Focus
- Expand embedded telecom into new verticals like fintech (bank card + SIM), travel, and employee plans.
- Scale the Operator AI agent to further reduce support overhead and improve self-service.
- Continue extracting services from the monolith into a more distributed system (Go microservices) to support growing complexity.
- Grow headcount aggressively, especially in engineering, sales, and partner management.

## Why Work Here
- **Remote-first culture**: No requirement to be in an office; team members are based in 14 countries. Travel perks to hubs and co-working spaces.
- **Hubs and pads**: Physical workspaces in San Francisco, London, Berlin, New York, and Amsterdam with free bedrooms for visiting Gigsters.
- **Bi-annual offsites**: Legendary company-wide gatherings twice a year for in-person collaboration.
- **Engineering culture**: Modern stack – Ruby on Rails monolith with Go services, Next.js/TypeScript frontend, GCP, Terraform, event-driven architecture (PubSub). Strong emphasis on performance, consistency, and developer experience.
- **Flexible workplace model**: Employees can work from home, hubs, or co-working spaces (company-paid).
- **High growth environment**: 63%+ headcount growth, active hiring across multiple roles, opportunity to shape a rapidly scaling platform.
- **Diverse team**: Employees from top companies like Stripe, Adyen, Revolut, Uber, and Klarna.

## Sources
1. [gigs.com](https://gigs.com/) – Company homepage and product descriptions
2. [gigs.com/careers](https://gigs.com/careers) – Careers page, culture, and benefits
3. [gigs.com/engineering](https://gigs.com/engineering) – Engineering culture, tech stack, and remote policy
4. [linkedin.com](https://www.linkedin.com/company/meetgigs) – LinkedIn company profile (headcount, revenue, funding, growth)
5. [ycombinator.com](https://www.ycombinator.com/companies/gigs/jobs) – Y Combinator company profile (founding details, batch, size)

## Other roles at Gigs

- [Brand Marketing Lead](https://feeny.ai/job/brand-marketing-lead-gigs-san-francisco-1ndkkce0dzfk) — San Francisco, CA
- [Technical Project Manager, Carrier Integrations](https://feeny.ai/job/technical-project-manager-carrier-integrations-gigs-europe-xgz8wnakzb79) — Europe
- [Founding GTM, Strategic Growth](https://feeny.ai/job/founding-gtm-strategic-growth-gigs-san-francisco-wx4t8qbkmqvh) — San Francisco, CA
- [Business Operations](https://feeny.ai/job/business-operations-gigs-san-francisco-01jppn051ayf) — San Francisco, CA / New York, NY / London, United Kingdom
- [Controlling & Accounting Lead](https://feeny.ai/job/controlling-accounting-lead-gigs-amsterdam-xvp24c691rgr) — Amsterdam, Netherlands
- [Growth Strategy and Ops](https://feeny.ai/job/growth-strategy-and-ops-gigs-london-aq4hp7gpy0fm) — London, United Kingdom
- [Workplace Manager](https://feeny.ai/job/workplace-manager-gigs-berlin-pz2esqbf06vm) — Berlin, Germany
- [Finance Business Partner](https://feeny.ai/job/finance-business-partner-gigs-amsterdam-y8fxpqfw21m0) — Amsterdam, Netherlands
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-gigs-london-743te6fgj3qy) — London, United Kingdom
- [Roaming Lead](https://feeny.ai/job/roaming-lead-gigs-europe-4er6gpe6db0f) — Europe