--- title: 'Head of Operations at Mira Mace' canonical: 'https://feeny.ai/job/head-of-operations-mira-mace-remote-f0tngv307shp' type: 'job' last_seen: '2026-11-10' --- # Head of Operations at Mira Mace - **Company:** Mira Mace - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-11-03 - **Last confirmed live:** 2026-11-10 - **Apply:** https://jobs.ashbyhq.com/miramace/ca5c3001-31cf-4b5b-8111-1f9de0326d27 ## Job description Location: Remote (U.S.-based) Commitment: Full-time Type: W-2 employee ## About MiraMace Mira Mace pairs Medicare beneficiaries with a dedicated healthcare advocate who navigates appointments, insurance, and care coordination on their behalf. Our customers get the support of caring nurses while AI agents handle the tedious backend work, all covered by Medicare. We've felt the pain ourselves: the endless back-and-forth with insurance, surprise bills, and the lack of clarity when you just need answers. Too many people fall through the cracks, and we're determined to change that. Today, 24/7 personalized health assistance is only available to the rich or the extremely sick. Our vision is for everyone to be able to afford a health assistant who knows their health history deeply, navigates the healthcare system on their behalf, and helps them become the healthiest version of themselves. Our founding team brings technical experience from Microsoft, Google, Meta and Amazon, and startup experience from bootstrapped ventures to Series D scale-ups. We're backed by Foundation Capital, Define Ventures and Silicon Valley angel investors. ## About the Role As Head of Operations, you own the machine that delivers Mira's care: how patients get enrolled and onboarded, how Care Advocates are hired, trained and staffed, how clinicians are credentialed, and how care turns into revenue. Today, too much of that runs on people working heroically. Your job is to make it run on systems, so that every week's results are predictable before the week starts. You'll get a lot of autonomy and no handholding. If a number slips, you'll be the first to know and the one who fixes it, permanently. ## Who You Are - You've done strategy and operations at fast-growing, leading tech companies. - You have a background in fast-paced, ops-heavy environments such as McKinsey, BCG or Bain. - You build systems, not workarounds. When something breaks twice, you find the root cause, redesign the process and add a metric so it can't quietly break again. - You move first and refine as you go. You'll make a good decision today rather than a perfect one next month. - You treat every problem in your area as yours. You don't wait for permission, a full spec or another meeting. - You're energized by real urgency. Your best work has come when the stakes were high and the timeline was short. - You live in the numbers and in the details, and you hold yourself and others to a high bar. ## What You'll Do - Work with the COO to build the engine of the company: getting patients enrolled, growing our provider and Care Advocate teams, and the workflows underneath each. Scale all three while raising the bar on quality, never trading one for the other. - Work closely with engineering so our internal systems are held to the same standard of rigor as the products our customers use. - Work with our compliance and our credentialing and enrollment teams so providers are ready to see patients and operations meet CMS requirements. - Turn messy, people-dependent work into documented, measured, repeatable processes. - Build the capacity plan: how many advocates and clinicians we need, where, and when, ahead of demand. - Find the bottleneck that matters most each week, fix it, and move on to the next one. - Build and lead the operations team as Mira scales. ## Qualifications Required - Bachelor's or master's degree from a top 15 school. - Prior experience at McKinsey, BCG or Bain. - Strategy and operations leadership experience after consulting, with results you can measure. - A track record of building predictable, measurable systems in a fast-moving, high-ownership environment. ## Preferred - Healthcare operations experience, especially Medicare, provider operations or revenue cycle. - Experience at a high-growth startup. - A wizard at building financial models, and at using Claude Code to build proof-of-concept artifacts that quickly become dashboards or processes. The Arrangement This is a remote, full-time W-2 role with benefits. ## About Mira Mace ## Company Overview - **One-liner**: Mira Mace is an AI-assisted care-navigation platform that pairs Medicare beneficiaries with a dedicated healthcare advocate to manage appointments, insurance, and care coordination. - **Entity Type**: Private (Early-stage startup, backed by Foundation Capital and DefineVC) - **Headquarters**: Boston, Massachusetts, United States - **Founded**: 2025 - **Founders**: Prashant Kumar (CEO), Jagadeesh Jagarlamudi (CTO), Victor Mimo (COO) ## Core Business - **Primary industry/industries**: Healthcare IT, Medicare Advocacy, Care Coordination - **Target customers**: Medicare beneficiaries (B2C) and their families - **Mission or purpose statement**: "To ensure every Medicare beneficiary has access to personalized healthcare advocacy, making the complex healthcare system work for them, not against them." [miramace.com](https://www.miramace.com/about) ## Products & Services - **Mira Mace Platform**: An AI-assisted care-navigation platform. The core offering pairs each patient with a dedicated human care advocate (often a nurse) who handles insurance calls, appointment scheduling, pre-authorizations, bill reviews, and ongoing care coordination. AI agents handle backend administrative work. The service is covered by Medicare. [miramace.com](https://www.miramace.com/) ## Market Standing - **Valuation/Market Cap**: Not publicly available (early-stage private company) - **Key Metric**: Total Headcount of 20 (Built In profile) with 6 employees currently listed on LinkedIn. The company is in a rapid growth phase. - **Notable Investors/Partners**: Backed by Foundation Capital and DefineVC, along with "top Silicon Valley angel investors." [linkedin.com](https://www.linkedin.com/company/miramace) - **Growth Signals**: The company was founded in 2025 and is actively hiring for senior engineering roles (Senior AI Engineer and Senior Full-Stack Engineer), indicating product development and scaling. LinkedIn follower growth is very high at +27.5% monthly. [builtin.com](https://builtin.com/company/mira-mace) ## Competitive Advantages - **Deeply integrated AI + Human model**: The company differentiates by using AI agents to automate the "tedious backend work" (claims, scheduling, insurance navigation) while providing a human advocate for empathy, trust, and complex problem-solving. This allows the service to be covered by Medicare, making high-touch advocacy accessible to a broad population. - **Founder-led with lived experience**: The company was founded by Prashant Kumar, who spent years navigating his own chronic illnesses and saw the system's fractures firsthand. This mission-driven origin is a strong cultural anchor. [miramace.com](https://www.miramace.com/about) ## Strategic Focus - **Scaling the engineering team**: Currently hiring senior engineers in AI/voice and full-stack development. The focus is likely on building the AI agent systems (voice, decision-making, integration) and the patient/advocate-facing application. - **Expanding coverage and network**: Growing the base of Medicare beneficiaries served and the network of advocates. - **Product maturity**: Moving from an early-stage product to a more robust, scalable platform, with technology stack including Next.js, Python, React Native, GraphQL, PostgreSQL, and cloud infrastructure (Azure/GCP). [builtin.com](https://builtin.com/company/mira-mace) ## Why Work Here - **Mission-driven impact**: Employees directly help people navigate a broken healthcare system, with a focus on empathy and tangible outcomes for patients. - **Hybrid/Remote culture with a plan to collocate**: The company is currently remote but has plans to collocate in the NYC and Boston areas. Currently, teams work on Zoom during business hours to foster collaboration and speed. [builtin.com](https://builtin.com/company/mira-mace) - **Early-stage energy**: As a 2025 startup of ~20 people, new hires will have high ownership, work closely with founders, and influence product direction significantly. - **Transparent and fast-moving**: The company describes itself as transparent and fast-moving. - **Tech stack**: Work with modern tools: React, Node.js, Python, GraphQL, Postgres, Docker, and AI/voice systems. [builtin.com](https://builtin.com/company/mira-mace) - **Hybrid offices**: Offices in San Francisco, CA; New York, NY; and Boston, MA (HQ). [builtin.com](https://builtin.com/company/mira-mace) ## Sources 1. [miramace.com](https://www.miramace.com/) 2. [miramace.com](https://www.miramace.com/about) 3. [builtin.com](https://builtin.com/company/mira-mace) 4. [linkedin.com](https://www.linkedin.com/company/miramace) 5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/miramace) ## Other roles at Mira Mace - [Discharge Coordinator](https://feeny.ai/job/discharge-coordinator-mira-mace-stockton-cxqgw4vg2ybg) — Stockton, CA - [Patient Visit Specialist — Medicare (Remote) | Bilingual English/Spanish](https://feeny.ai/job/patient-visit-specialist-medicare-remote-bilingual-english-spanish-mira-mace-hfgpev2kpyp3) - [National Medical Director](https://feeny.ai/job/national-medical-director-mira-mace-remote-d8zykwvkwnzf) - [Head of Compliance (Part-Time)](https://feeny.ai/job/head-of-compliance-part-time-mira-mace-united-states-7h0r9yhw4b2f) — United States - [Head of Sales](https://feeny.ai/job/head-of-sales-mira-mace-boston-k96x3k3wynh3) — Boston, MA / San Francisco, CA - [Telehealth Physician (MD/DO), Medicare Primary Care](https://feeny.ai/job/telehealth-physician-md-do-medicare-primary-care-mira-mace-united-states-9mqqwh0m3spd) — United States - [Patient Enrollment Specialist — Medicare (Remote)](https://feeny.ai/job/patient-enrollment-specialist-medicare-remote-mira-mace-remote-2dfjw8vjbxv1) - [Patient Enrollment Specialist — Medicare (Remote)](https://feeny.ai/job/patient-enrollment-specialist-medicare-remote-mira-mace-remote-21yqa4wtrr3k) - [Customer Success Specialist (CHW/LPN)](https://feeny.ai/job/customer-success-specialist-chw-lpn-mira-mace-remote-sxkm7et8b8yw) - [Director of Sales](https://feeny.ai/job/director-of-sales-mira-mace-remote-znahkrawmpjg)