--- title: 'Head of Partnerships at OuterSignal' canonical: 'https://feeny.ai/job/head-of-partnerships-outersignal-united-states-4bmq23vmzkwp' type: 'job' last_seen: '2026-09-05' --- # Head of Partnerships at OuterSignal - **Company:** OuterSignal - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-25 - **Last confirmed live:** 2026-09-05 - **Apply:** https://jobs.ashbyhq.com/outersignal/ce79b03e-0027-4b80-81b4-0ae74bcb19a8 ## Job description ## ABOUT OUTERSIGNAL We are building the customer intelligence and personalization layer for commerce. Businesses know when an order comes in or a user signs up, but they only see 5% of the real story. We show them the other 95%: not just who’s transacting, but who that person actually is — the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand’s best evangelists. Our platform enriches every order in real time with professional and personal signals, builds personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads. We’re a small, high-performing team building the category-defining platform for e-commerce customer intelligence, backed by a world-class investor base. ## THE OPPORTUNITY The market is already buzzing about OuterSignal. We’re picking up inbound customer and agency leads daily — agencies want to bring us to their clients, adjacent tools want to swap referrals, customers tell their friends, and platform partner managers want a counterpart. Now we’re scaling that energy into a formal program that we believe can be one of our highest-impact channels. You will be that owner. This is a build-and-run seat: the agency partner program is designed, documented, and producing — you take it over, scale it, and expand the mandate into tech/ecosystem partnerships and our customer referral engine. You are the named answer to “who’s your head of partnerships?” You will be managed to a number. The channel’s job is to fill our sales team’s calendar with qualified introductions and to grow the share of revenue that partners source. If that excites you rather than scares you, keep reading. ## WHAT YOU’LL DO The agency partner program (the day-one motion) - Hunt and open agency partnerships across retention/CRM, performance, CRO, and creator agencies — working a qualified target list and a codified stage-gate playbook, from founder buy-in down to the hands-on-keyboard strategists who actually recommend tools. - Account-manage every signed agency: explicit per-agency goals, a weekly cadence, a clear productivity bar, and the discipline to restructure or end partnerships that don’t produce. - Feed the sales team. Qualified intros flow to AEs; you’re measured on filling their funnels, not on closing their deals. - Uphold the commercial machinery and discipline: rev-share administration, partner tagging, clean attribution, and commission inputs — on rails RevOps has already built. - Own the lifecycle beyond the first deal: lead-backs to partners, the incentive ladder, and partner tiering as the program scales. The referral engine - Own the customer referral program as a first-class demand channel — design, incentives, and growth — alongside the partner motion it lives next to. - Own how partner- and referral-sourced leads get routed to reps, so speed-to-lead stays fast and credit stays clean. Tech & ecosystem partnerships - Be the named counterpart for every inbound partnership conversation — qualify fast, structure referral swaps, and drive install-button / marketplace / co-referral deals with adjacent tools in the commerce stack. - Build durable relationships inside the platforms that matter (Shopify, Klaviyo, and the ecosystem around them) — especially with the practitioners and partner managers who drive real recommendations. Events, with a partner lens - Own the partner angle on our event presence: co-hosted dinners, partner-side webinars, agency presence at trade shows. (The events calendar itself belongs to Marketing.) ## HOW WE’LL MEASURE YOU Two numbers, glanceable: 1. Qualified introductions per month sourced from the partner and referral channel. 2. Partner-sourced closed-won revenue — the share of new bookings associated with a partner. Everything else (agencies signed, active-vs-dormant ratio, tech deals structured) is diagnostic. ## WHO YOU ARE - You’ve run this exact motion before. You sold agencies on becoming partners, then managed a book of them as their de-facto sales coach, and ideally built or scaled a partner program from scratch. You’re not learning this on our dime — you’re executing a motion you already know cold. - You know how to schmooze — and you know how to close. Relationship warmth is table stakes; what we’re hiring is deal mechanics. When something stalls, your instinct is “what can we do — how do we rework this?” not another coffee. - You’re comfortable being goaled hard. You want a number, and you want the autonomy that comes with owning it. - You can hold multiple partner types at once. Agencies are the day-one motion, but you can context-switch to a tech referral swap or a platform relationship without dropping the thread. - You have existing relationships in the Shopify and DTC agency world. ## WHAT WE OFFER - Impact: Join at the ground floor where your work directly influences company trajectory - Ownership: A whole channel that’s yours to build, with a number attached and the autonomy to hit it - Growth: Rapid company growth creates exceptional learning and advancement opportunities - Team: Work alongside the founding team - Mission: Revolutionizing the way brands understand and market to their customers ## HOW TO APPLY Submit your resume along with responses to the application questions. We review applications on a rolling basis and will reach out to qualified candidates to discuss potential opportunities. OuterSignal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ## About OuterSignal ## Company Overview - **One-liner**: OuterSignal provides an AI-powered customer intelligence platform that helps e-commerce and DTC brands identify VIP customers, enrich customer profiles with demographic data, and personalize marketing across channels. - **Entity Type**: Private (early-stage startup) - **Headquarters**: Wilmington, Delaware, United States - **Founded**: 2025 - **Founders**: Zach Zelner (CEO & Co-founder), Noah Friedman (Co-founder) ## Core Business - **Primary industry/industries**: Customer Intelligence, eCommerce Analytics, Marketing Technology (Martech) - **Target customers**: B2B; Direct-to-consumer (DTC) brands and e-commerce stores, specifically those using Shopify and other major e-commerce platforms. - **Mission or purpose statement**: "Every brand should know who’s actually buying." Their mission is to rebuild the customer relationship in e-commerce, which they believe has been "hollowed out by ad networks, marketplaces, and middlemen." ## Products & Services - **OuterSignal Platform**: The core SaaS product acts as an "automated, real-time researcher." It integrates with a brand's e-commerce platform to: - **VIP Customer Detection**: Instantly identifies celebrities, influencers, athletes, and strategic partners within a brand's order history. - **Customer Persona Clusters & Deep Analytics**: Enriches customer data with demographic attributes (age, occupation, property value, social following) for advanced segmentation and analysis. - **Precision Personalization**: Allows brands to create highly targeted segments for export to Meta and CRM platforms, moving beyond purchase history to target *who* the customer is. - **Real-time Notifications**: Alerts via Slack or email when a high-value customer places an order. - **Pricing Tiers**: Starter ($49/month), Pro ($199/month + $0.03/unique new customer), Enterprise (custom pricing). Their pricing model is unique: brands only pay to process a customer the first time; returning customer orders are free. ## Market Standing - **Valuation/Market Cap**: Not publicly available (early-stage private company). - **Key Metric**: Total funding raised of $4.3M (Convertible Note) as of a recent round, 2026. - **Notable Investors/Partners**: Backed by Top Shelf Ventures (led by Daniel Noah). Partners include Klaviyo, Shopify, Zapier, and PostPilot. Powering "hundreds of the fastest growing brands" including HexClad, Jones Road, and Jolie. - **Growth Signals**: - **Recent Acquisition**: Acquired Monocle, an AI-powered lifecycle marketing platform, in May 2026 to build an integrated AI personalization stack. - **Workforce Growth**: Monthly employee growth rate of +10.5%, with 11 employees currently. - **Customer Results**: Case studies show a +47.2% revenue lift from persona-based email campaigns and 20x+ ROAS on direct mail. ## Competitive Advantages - **"Glass Box" AI**: OuterSignal positions itself as transparent ("from black box to glass box"), giving brands clarity on *who* their customers are rather than just opaque, AI-generated segments. - **High Match Rate**: Claims a 94% match rate for enriching customer data, which is critical for personalization efficacy. - **Founder-Market Fit**: Built by founders with deep DTC operational experience (ran 45+ Shopify stores, built and sold multiple DTC companies), solving a problem they directly encountered. - **Unique Pricing Model**: The "pay per new customer" model is a significant moat, as processing returning customers becomes free, aligning the cost with customer acquisition value. ## Strategic Focus - **AI Agentic Intelligence**: Focus on building autonomous AI agents (as highlighted by the Monocle acquisition) to automate complex, personalized customer journeys across email, SMS, and web. - **Platform Integration**: Deepening integrations with major e-commerce and marketing platforms (Klaviyo, Meta, Shopify) to become a central data layer for DTC brands. - **Enterprise Expansion**: Moving upmarket with Enterprise plans that offer white-glove onboarding and dedicated support for high-volume brands (30,000+ orders/month). ## Why Work Here - **Founding Team & Culture**: The leadership is composed of seasoned DTC operators and engineers from companies like Zapier, Box, and Glassdoor, creating a culture built on solving hard operational problems. - **Early Stage Impact**: With only 11 employees and rapid growth, new hires would have massive ownership and direct impact on the product and company trajectory. - **Technical Environment**: The tech stack is modern (Docker, TypeScript, Python, Redis, Microservices), suggesting a strong engineering culture focused on building scalable, data-intensive systems. - **Remote Work Policy**: Not explicitly stated as remote or in-office, but the small team size and modern tech stack suggest a high degree of flexibility. - **Active Hiring**: Currently has 5 open roles including Senior Software Engineer, Account Executive, and Sales Development Representative, indicating a growth phase where early employees can shape the company. ## Sources 1. [OuterSignal Website](https://www.outersignal.com/) 2. [OuterSignal About Page](https://www.outersignal.com/about) 3. [OuterSignal LinkedIn](https://www.linkedin.com/company/outersignal) 4. [OuterSignal Careers Page](https://jobs.ashbyhq.com/outersignal) 5. [CB Insights Company Profile](https://www.cbinsights.com/company/outersignal) 6. [OuterSignal Acquires Monocle (FinSMEs)](https://www.cbinsights.com/company/outersignal) ## Other roles at OuterSignal - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-outersignal-united-states-62n9y6gxetr0) — United States - [Business Operations Manager](https://feeny.ai/job/business-operations-manager-outersignal-united-states-ygnpjhtfj6hp) — United States - [Research Engineer, Applied AI Engineering](https://feeny.ai/job/research-engineer-applied-ai-engineering-outersignal-new-york-8gf2t7ejgmja) — New York, NY - [Chief of Staff](https://feeny.ai/job/chief-of-staff-outersignal-new-york-qj3fpk8nnbhe) — New York, NY - [Head of Marketing](https://feeny.ai/job/head-of-marketing-outersignal-united-states-rb3yyjv9yqyf) — United States - [Executive Assistant to the Co-founders](https://feeny.ai/job/executive-assistant-to-the-co-founders-outersignal-new-york-hnq9mpxbg7k4) — New York, NY - [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-outersignal-united-states-bhkzyh30wg6a) — United States - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-outersignal-new-york-pr44scettd51) — New York, NY - [Head of Partnerships](https://feeny.ai/job/head-of-partnerships-coast-new-york-y11dr7c09gwk) — New York, NY - [Head of Partnerships](https://feeny.ai/job/head-of-partnerships-miter-remote-2x6n4tqq6xfe)