---
title: 'Head of Product at Crossing Minds'
canonical: 'https://feeny.ai/job/head-of-product-crossing-minds-san-francisco-5b9s1mxdxkvk'
type: 'job'
last_seen: '2026-10-18'
---

# Head of Product at Crossing Minds

- **Company:** Crossing Minds
- **Location:** San Francisco, CA / Toronto, Canada / Paris, France
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2022-03-01
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.lever.co/crossing-minds/9b865198-635c-4172-8ae4-8e1e7319a89c

## Job description

## What you'll be doing

- Lead, define, and communicate the strategy, vision and roadmap of our AI platform with all key stakeholders, partnering with CEO & CTO
- Build processes to deliver AI-driven solutions that satisfy the needs of our B2B customers
- Collaborate with UX design efforts supporting product iterations of our B2B dashboard as well as integrated platforms
- Collaborate with engineering and machine learning teams to master the specifications of our AI platform and APIs, and lead technical product development and integrations initiatives
- Build and nurture an agile and innovative product culture within the company, founded on the importance of continuous and rapid prototyping and learning
- Assess product development sprints and enhancement opportunities, monitor progress and evaluate results
- Develop budgets, forecasts, and metrics
- Drive innovative ideas, solutions and products through leadership and decisive action
- Understand the evolving competitive landscape and identify potential strategic partnerships for complementary product offerings

## What you should have

- 5-7 years experience in technical B2B product management
- Demonstrated track record of building high value product teams
- Demonstrated success in shipping and iterating on products within an agile software development environment
- Ability to understand highly technical business problems, craft effective strategies to tackle them, and present simple solutions to our customers
- Outstanding written and verbal communication skills
- Extremely well organized with the ability to balance multiple concurrent priorities in a fast-paced and dynamic startup environment
- Nice to have: familiarity with ML/AI technologies, strong interest in personalization and recommendation systems, familiarity with real-time APIs and CDPs

US Employee Benefits: 75% coverage on Medical, Dental, and Vision insurance. As well as 100% coverage on Basic Life! Employer-matched 401(k) 20-day PTO 9-days of paid holiday Company shutdown from 12/24 - 01/01 Professional education opportunities Voluntary Travel Policy Visa support, if needed

Canadian Employee Benefits: HSA $2500/ annually 20-day PTO 7-days of paid holiday Company shutdown from 12/24 - 01/01 Professional education opportunities Voluntary Travel Policy Visa support, if needed

Location: Preference Toronto, San Francisco or Paris

Expected Salary Range: $150,000 - $200,000

These pay ranges are intended to cover roles across the San Francisco Bay Area. An individual's base pay depends on various factors, including geographical location and a review of the applicant's experience, knowledge, skills, and abilities. At Crossing Minds, specific roles are eligible for benefits and additional rewards, including annual bonuses and stock options. These rewards are allocated based on individual impact in the role. In addition, certain positions can earn sales incentives based on revenue or utilization, depending on the plan's terms and the employee's position.

The Crossing Minds team prides itself on our team culture and values. Our differences are valued, and our authenticity is celebrated. We are committed to nurturing an environment of mutual respect where equal employment opportunities are available to all.

## About Crossing Minds

## Company Overview
- **One-liner**: Crossing Minds builds AI-powered real-time recommendation and personalization platforms for e-commerce and digital experiences, and was acquired by OpenAI in 2025.
- **Entity Type**: Private (acquired by OpenAI) – previously venture-backed with Series A funding
- **Headquarters**: San Francisco, California, USA (with offices in Toronto, Canada, and Paris, France)
- **Founded**: 2017
- **Founders**: Not publicly listed, but described as “world-renowned AI pioneers”

## Core Business
- Primary industries: E-commerce, retail, digital content, and enterprise AI personalization
- Target customers: B2B – e-commerce companies, retailers, and digital platforms needing real-time recommendation engines
- Mission statement: “help businesses engage their customers … help people discover products they love … help turn curiosity into loyalty” [builtin.com](https://builtin.com/company/crossing-minds)

## Products & Services
- **Crossing Minds Platform**: A real-time 1:1 personalization engine that recommends products, enables intelligent upselling/bundling, and personalizes email/SMS campaigns. Tailored to each store’s unique attributes. [crossingminds.com](https://www.crossingminds.com/)
- **RAGSys**: A real-time, KPI-driven retrieval engine that lets LLMs continuously learn and improve based on live data without manual fine-tuning. Launched in 2024. [linkedin.com](https://linkedin.com/company/crossing-minds)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (acquired by OpenAI in June 2025; terms not public)
- **Key Metric**: Total Funding $13.5M; Annual Revenue ~$6.4M (latest estimate) [linkedin.com](https://linkedin.com/company/crossing-minds)
- **Notable Investors/Partners**: Radical Ventures (led Series A), Shopify (only recommendation engine backed by Shopify), and other seed investors. [linkedin.com](https://linkedin.com/company/crossing-minds)
- **Growth Signals**: Acquired by OpenAI in June 2025, signaling validation of technology and talent. Previously showed strong headcount (but recently dropped to ~3 employees, likely post-acquisition integration). [linkedin.com](https://linkedin.com/company/crossing-minds)

## Competitive Advantages
- **Deep AI expertise**: Founders are AI pioneers with deep learning and recommendation system background.
- **Real-time + privacy-first**: Session-based recommendations without compromising customer privacy.
- **Shopify backing**: The only recommendation engine officially backed by Shopify.
- **RAGSys innovation**: Pioneered in-context learning for LLMs, enabling continuous self-improvement without manual fine-tuning.
- **Acquisition by OpenAI**: Now part of the leading AI research organization, with access to massive resources and mission alignment.

## Strategic Focus
- Current priority: Joining OpenAI to “bring our work and values into a mission to ensure artificial general intelligence benefits all of humanity.” [crossingminds.com](https://www.crossingminds.com/)
- Previously focused on scaling real-time personalization and RAG-based retrieval; now likely contributing to OpenAI’s broader AI infrastructure and personalization capabilities.

## Why Work Here
- **Culture values**: Integrity, Empathy, Empower Others, Over-Deliver. [ragsys.crossingminds.com](https://ragsys.crossingminds.com/company-resources/company/careers)
- **Work model**: Hybrid and remote options available. Open roles include Customer Success Manager (Remote San Francisco/Toronto), Applied Machine Learning Internship (On-site Paris), Head of Product (Hybrid San Francisco/Toronto/Paris). [jobs.lever.co](https://jobs.lever.co/crossing-minds)
- **Perks**: Not detailed, but emphasis on “pushing boundaries” and “building with purpose.” As part of OpenAI, employees may gain access to cutting-edge AI research and resources.
- **Engineering culture**: Strong focus on real-time ML, RAG, and deep learning; team distributed across US, Canada, and France. [linkedin.com](https://linkedin.com/company/crossing-minds)
- **Note**: The company has been acquired, so hiring may be limited to roles needed for integration into OpenAI. Current openings (as of search date) are still posted on Lever.

## Sources
1. [crossingminds.com](https://www.crossingminds.com/) – Acquisition announcement and company description
2. [linkedin.com](https://linkedin.com/company/crossing-minds) – Company details, funding, revenue, headcount, and recent posts
3. [builtin.com](https://builtin.com/company/crossing-minds) – Overview, office locations, and mission statement
4. [jobs.lever.co](https://jobs.lever.co/crossing-minds) – Current open positions and work model
5. [ragsys.crossingminds.com](https://ragsys.crossingminds.com/company-resources/company/careers) – Career page with culture values

## Other roles at Crossing Minds

- [Applied Machine Learning Internship](https://feeny.ai/job/applied-machine-learning-internship-crossing-minds-paris-6n2dnhjgkj41) — Paris, France
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-crossing-minds-san-francisco-k9d7q5asd3bj) — San Francisco, CA / Toronto, Canada
- [Head of Marketing](https://feeny.ai/job/head-of-marketing-crossing-minds-remote-9ct7r5cqvffb)
- [Head of Product](https://feeny.ai/job/head-of-product-fiducial-delft-t5vsbw8yexz6) — Delft, Netherlands
- [Head of Product](https://feeny.ai/job/head-of-product-north-vector-dynamics-inc-calgary-v5szghq5q2hb) — Calgary, Canada
- [Head of Product](https://feeny.ai/job/head-of-product-range-mclean-946gezhgc208) — Mclean, VA
- [Head of Product](https://feeny.ai/job/head-of-product-labhouse-barcelona-n0esd1y94cgt) — Barcelona, Spain
- [Head of Product](https://feeny.ai/job/head-of-product-eli-health-montreal-tav6bq3jkcc7) — Montréal, Canada
- [Head of Product](https://feeny.ai/job/head-of-product-flagship-pioneering-inc-cambridge-3k6d1g93fddg) — Cambridge, MA
- [Head of Product](https://feeny.ai/job/head-of-product-brigit-new-york-wdb7h7sfjnj6) — New York, NY