---
title: 'Head of Product Design at Front'
canonical: 'https://feeny.ai/job/head-of-product-design-front-san-francisco-vqf2eq3cae4s'
type: 'job'
last_seen: '2026-10-11'
---

# Head of Product Design at Front

- **Company:** Front
- **Location:** San Francisco, CA
- **Compensation:** $275k–$322k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-05-15
- **Last confirmed live:** 2026-10-11
- **Apply:** https://jobs.ashbyhq.com/frontcareers/6ca0f3aa-4593-4ca2-8c64-dcb61e96465d

## Job description

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous accolades, including a [Certified Great Place to Work in 2026,](https://www.greatplacetowork.com/certified-company/7010601) [Top Places to Work by USA Today 2025](https://topworkplaces.com/company/front/), [Y Combinator's list of Top Companies in 2023](https://www.ycombinator.com/topcompanies), [#4 on Fortune’s Best Workplaces in the Bay Area™](https://www.greatplacetowork.com/best-workplaces/bay-area/2022?category=small-and-medium) ,[Inc. Magazine's 2022 Best Workplaces list](https://www.inc.com/best-workplaces/2022), and [Forbes Best Startup Employers 2022 List](https://www.forbes.com/lists/americas-best-startup-employers/?sh=661411d52ad7).

Front is looking for a Design Director to lead our Product Design team and elevate the craft, speed, and impact of what we ship. This role is a senior design leader responsible for the quality of end-to-end experiences across Front’s core workflows—and for building the systems, processes, and leadership muscle that help design scale. You’ll partner closely with Product and Engineering leadership to shape what we build (not just how it looks), connect design decisions to customer outcomes, and drive a high-trust, high-accountability culture across the org.

## Who you are

- A senior, hands-on design leader who sets high standards for craft, clarity, and outcomes.
- Comfortable operating in complex, workflow-heavy, data-rich product areas (queues, routing/assignment, rules builders, automation, analytics).
- A strong cross-functional partner to Product and Engineering—able to drive alignment, momentum, and crisp decision-making.
- An executive-level communicator who can translate design decisions into business outcomes and tradeoffs.
- An operator who brings structure without bureaucracy—improving process so teams move faster, not slower.
- Product-obsessed: deeply curious about customers and the broader CX market, and committed to understanding the “why” behind the work.
- Excited to define and lead an AI-forward evolution of design practices while protecting quality and customer trust.

## What you’ll do

- Lead and develop a team of product designers (including managing managers as the org scales), setting clear expectations and coaching to raise the craft bar.
- Establish a strong operating cadence (critiques, design reviews, planning, decision-making) that improves quality, clarity, and throughput.
- Raise design quality across Front’s core workflows—queues, routing/assignment, rules/automation, and analytics—shipping high-craft improvements that measurably increase usability and adoption.
- Ensure experiences feel fast, clear, and intuitive even when systems are complex and data-heavy; model strong interaction, visual polish, and systems thinking.
- Evolve and govern the design system (tokens, components, governance, collaboration model) so design and engineering can ship 2–3× faster with confidence.
- Operationalize an AI-first design process from research to prototyping to engineering handoff—accelerating iteration, reducing rework, and setting AI-forward standards while protecting quality and customer trust.
- Partner with Product and Engineering leadership to identify risks early, align stakeholders, and translate design decisions into business outcomes and tradeoffs.

## What you bring

- 10+ years of product design experience with substantial time leading teams in complex product environments.
- Strong track record designing and shipping workflow-heavy, data-rich experiences (e.g., routing/assignment, rules builders, dashboards, analytics).
- Proven experience building, evolving, and governing a design system that improved consistency and shipping velocity.
- Excellent cross-functional leadership—able to partner deeply with Product and Engineering to drive clarity and execution.
- Executive-level communication: strong storytelling, sharp judgment, and comfort presenting tradeoffs and recommendations.
- Experience defining AI-enabled design practices and tools across a team (or a clear, credible point of view on how you would).

Bonus points

- Experience with B2B SaaS products in CX/support/operations-adjacent categories.
- Track record shipping products known for exceptional craft and ambitious design.

Why this role and why now? Front has invested heavily in foundations—now we’re ready to turn that into exceptional product experiences at scale. This role has real leverage: you’ll lead the team that shapes the usability, consistency, and quality of Front’s core product, while helping define how design evolves in an AI-first era.

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

## What we offer

- Competitive salary
- Equity (we are post-series D & backed by some of the best VCs in the US)
- Private health insurance, including plan options at no cost to employees
- Paid parental leave
- Flexible time off policy
- Flexibility to work from home Monday and Friday, unless posted as a fully remote role
- Mental health support with Workplace Options
- Family planning support with Maven
- $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
- Wellness Days - Fronteers get an additional day off on months with no holidays
- Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the [California Recruiting Privacy Notice](https://front.com/legal/california-recruiting-privacy-notice) & [EU Privacy Notice](https://front.com/legal/eu-recruiting-privacy-notice)

## About Front

## Company Overview
- **One-liner**: Front is a customer operations platform that unifies teams, tools, and AI into a single system for B2B companies handling complex, high-stakes customer conversations.
- **Entity Type**: Private (venture-funded, Series? Not explicitly stated but $204M total funding)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2013
- **Founders**: Mathilde Collin (Co-founder & Executive Chair), Laurent Perrin (Co-founder & CTO)

## Core Business
- **Primary industry**: Customer service / customer operations software (Shared inbox, AI automation, workflow orchestration)
- **Target customers**: B2B teams dealing with complex, multi-stakeholder customer interactions – including Customer Support, Account Management, Customer Success, and Inbound Sales. Served 9,300+ businesses worldwide.
- **Mission**: "Keep every team, tool, and customer conversation in sync so companies can scale without losing connection."

## Products & Services
- **Front AI (AI Command Center)**: AI-powered automation that handles complex requests (not just simple FAQs) – including automated responses, agent assistance, and quality analysis across the entire customer operation.
- **Shared Inbox**: Collaborative inbox where teams can assign, comment, route, and manage customer conversations across email, text, chat, and other channels from a single view.
- **Integrations (130+)**: No-code connections with popular business tools (e.g., Slack, Salesforce, Jira, etc.) to bring full context into every conversation.
- **Multi-step Workflows**: Automated workflows for routing, escalation, and cross-department handoffs.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Surpassed $100M in Annual Recurring Revenue (ARR) in 2025
- **Total Funding**: $204M in venture funding from **Sequoia Capital**, **Salesforce Ventures**, and **Battery Ventures**
- **Growth Signals**: 300+ employees across 5 offices (San Francisco, Paris, Dublin, Chicago, Santiago); 9,300+ customers; 4.7 stars / 2,000+ reviews on G2; repositioned around AI in 2025; new CEO Dan O'Connell (ex-Dialpad) driving growth past $100M ARR

## Competitive Advantages
- Ten years of building a platform purpose‑built for complex, multi‑team customer operations (not simple ticketing)
- AI trained on collaboration patterns from a decade of real‑world usage, enabling deeper automation than competitors that only handle FAQ‑style tickets
- Unified view across support, success, sales, and account management – eliminating the "coordination tax" of switching tools
- Deep integration ecosystem (130+) and no‑code workflow builder that adapts to each customer's unique processes

## Strategic Focus
- **AI‑first transformation**: Using Front AI to handle complex requests autonomously and assist human agents
- **Scaling operations**: Continuing to grow ARR while maintaining capital‑efficient growth (CFO Meredith Finn from Salesforce Ventures/Twitter)
- **Market positioning**: Emphasizing differentiation from Zendesk and other legacy tools by owning the "complex operations" segment
- **Global expansion**: Offices in Europe (Paris, Dublin) and Latin America (Santiago) alongside US hubs

## Why Work Here
- **Culture**: Values include Transparency, Speed, Low Ego, Care, High Standards, and Collaboration. Employees describe an environment where "everyone is empowered to take ownership" and "low‑ego culture" is prioritized.
- **Remote & Hybrid**: Remote work is supported (team members in Portland, Phoenix, Australia, Argentina, etc.), though there are offices in SF, Paris, Dublin, Chicago, and Santiago. Many roles are location‑specific.
- **Benefits**: Competitive compensation, flexible time off, healthcare (premiums covered), 401(k)/pension, parental leave, wellness benefits, commuter benefits, volunteer time off.
- **Engineering & Product**: Open roles include AI Engineering Manager, Senior Software Engineers (Frontend, Backend, Mobile/React Native), Product Managers, and a Director of Product Design – indicating strong investment in core platform and AI.
- **Team size**: 300+ employees with a flat, cross‑functional structure; emphasis on collaboration and moving fast.

## Sources
1. [front.com/about](https://front.com/about)
2. [front.com/jobs](https://front.com/jobs)
3. [front.com/](https://front.com/)
4. [linkedin.com/company/fronthq](https://www.linkedin.com/company/fronthq)
5. [crunchbase.com/organization/front-app](https://www.crunchbase.com/organization/front-app)

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