--- title: 'Head of Retention at Polymarket' canonical: 'https://feeny.ai/job/head-of-retention-polymarket-new-york-wg0a7ncgqncp' type: 'job' last_seen: '2026-10-25' --- # Head of Retention at Polymarket - **Company:** Polymarket - **Location:** New York, NY - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-22 - **Last confirmed live:** 2026-10-25 - **Apply:** https://jobs.ashbyhq.com/polymarket/d948c040-c557-4046-8c28-b96273e49a75 ## Job description ## About Polymarket Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. ## About the Role Polymarket is the world's largest prediction market, and retention is one of the most important unsolved problems in the business. Traders come in for elections, crypto moves, and playoff runs, then go quiet. The gap between a one-time depositor and an active, long-term trader is where this role lives. You will build and lead the team that closes it. The retention org today is early. You will design the structure, make the hiring calls, and build the operating model from the ground up, including lifecycle, CRM operations, retention analytics, and incentives. You will manage through managers, own the incentive P&L with Finance, and be the voice of the retained trader in executive forums. This is not a role for someone who wants to inherit a playbook. The playbook does not exist yet. This hire matters because retention is now a company-level priority, not a marketing function. Active-trader retention and LTV are going into the company scorecard. The person in this role will sit in leadership reviews, shape product roadmaps, and make the call on where incentive dollars go. If you have built a retention org at a high-churn consumer business, know how to run incrementality tests, and want to work on a product that is genuinely hard to retain users on, this is the job. ## What You'll Do - Build the retention organization from an early-stage team into a full function, including lifecycle, CRM operations, analytics, and incentives, and make the calls on when to hire, what to build in-house, and what to bring in from partners. - Own active-trader retention at 30, 90, and 180 days and LTV growth as company-level KPIs, and report cohort performance, churn signals, and incentive ROI directly to the CEO and exec team. - Set and defend the retention incentive budget with Finance, using incrementality data to make the hard calls on when spend is and is not worth it. - Align Markets, Growth, Product, and Brand around a single coordinated plan for major event moments, including elections, playoffs, and crypto events, so acquisition and retention move together. - Negotiate roadmap commitments from Engineering and Data for the triggers, tooling, and data infrastructure the retention team needs to operate, including Braze, [Customer.io](http://Customer.io), and Amplitude. - Own messaging rules across the company, including frequency caps and channel priority, to resolve competing demands for user attention and protect the trader experience. - Work with Legal and Compliance as a peer to set retention guardrails covering CFTC rules, state eligibility, and contact permissions, so the team can move fast inside clear limits. ## What We're Looking For - 10 or more years in retention, lifecycle, or CRM, with at least 5 years leading teams and direct experience managing managers. - A track record of building or scaling a retention org at a high-churn consumer business, in sports betting, fintech, streaming, or a comparable category. - Experience owning an incentive or retention budget with full ROI accountability, including presenting incrementality results to Finance and executive leadership. - Strong analytical judgment: you can challenge a model, design or read an incrementality test, and explain the results clearly to people who are not specialists. - Experience presenting to and influencing a C-suite on retention strategy, not just reporting metrics. - Experience leading in a regulated industry, with working knowledge of compliance constraints on user communications and promotions. - Genuine interest in markets, sports, politics, or crypto, because the product is event-driven and the team needs to care about what traders care about. - (Plus) Direct background in sports betting or prediction markets, with familiarity with how bettors churn and what actually brings them back. - (Plus) Experience operating in a CFTC-regulated or similarly regulated environment. ## Benefits - Competitive salary & equity - Unlimited PTO - Full Health, Vision, & Dental coverage - 401k match - Hardware setup: new MacBook Pro, big display, & accessories ## About Polymarket ## Company Overview - **One-liner**: Polymarket is the world's largest prediction market platform, enabling users to trade on the outcomes of real-world events to surface a crowd‑driven signal of what people actually believe will happen. - **Entity Type**: Private (multiple funding rounds; latest $2B corporate round led by Intercontinental Exchange in November 2025) - **Headquarters**: New York, New York, United States - **Founded**: 2020 - **Founders**: Not publicly available ## Core Business - **Primary industry**: Prediction markets / Information markets / Financial technology - **Target customers**: B2C (30 million monthly visitors) and B2B (institutional investors, media, financial firms using data for research and hedging) - **Mission or purpose**: “Become the new front page of the internet” and “Define the coming era of finance” by rewarding conviction and bringing private insight to life in the public forum [careers.polymarket.com](https://careers.polymarket.com/) ## Products & Services - **Polymarket Platform (Prediction Markets)**: A decentralized platform where users trade on the probabilities of future events across politics, geopolitics, business, culture, and breaking news. Real‑time, crowd‑driven forecasts often more accurate than polling. [polymarket.com](https://polymarket.com/) - **Event‑Data Feeds**: Aggregated market probabilities distributed via partnerships with X, Substack, Yahoo Finance, and other media to provide “the true signal in world events.” [careers.polymarket.com](https://careers.polymarket.com/) - **Institutional & Media Solutions**: Partnerships with Dow Jones (official information market for WSJ, Barron’s, MarketWatch) and Intercontinental Exchange (owner of NYSE) to distribute event‑driven data to global markets and power next‑generation hedging strategies. [careers.polymarket.com](https://careers.polymarket.com/) ## Market Standing - **Valuation/Market Cap**: Not disclosed; total funding exceeds $2.87B (see below) - **Key Metric**: - **Annual Revenue**: $17.9M (as reported by LinkedIn) - **Total Funding**: $2.874B (including a $2B corporate round from Intercontinental Exchange in November 2025, a $45M Series B led by Founders Fund in May 2024, and earlier rounds) - **Notable Investors/Partners**: - Intercontinental Exchange (lead in 2025 corporate round) - Founders Fund (lead in Series B) - Dow Jones (official data partnership) - Key acquisitions: QCEX ($112M), Brahma, Dome - **Growth Signals**: - Monthly visitors: ~45 million (global rank #816, traffic up +373% year‑over‑year) - Headcount: 201 employees (+775% YoY) - Active job postings: 42 (monthly +44.8%, yearly +1300%) - Expanded to 20 countries; offices in New York, United States (HQ), plus remote presence ## Competitive Advantages - **First‑mover and market dominance** in prediction markets with the deepest liquidity and widest event coverage. - **Institutional credibility** through partnerships with Intercontinental Exchange (NYSE owner) and Dow Jones – an unmatched bridge between retail prediction markets and traditional finance. - **Real‑time, crowd‑sourced accuracy** that is often faster and more reliable than polls or experts, attracting both retail users and institutional clients. - **Network effects**: 30M monthly visitors provide the liquidity that makes the platform useful; data feeds are increasingly embedded in major media and financial platforms. ## Strategic Focus - **Institutional expansion**: Leveraging partnerships with ICE and Dow Jones to integrate Polymarket data into financial research, hedging, and media. - **Becoming the “front page of the internet”** – making market probabilities the default way to understand any breaking news event. - **Defining the next era of finance** by merging real‑time information markets with traditional financial instruments. - **Talent acquisition**: Actively hiring quantitative traders, data analysts, derivatives experts, AML compliance officers, and engineering roles to scale platform, security, and institutional support. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/polymarket) ## Why Work Here - **High‑growth environment**: 775% headcount growth in the past year; massive traffic scaling and institutional adoption create exciting challenges. - **Mission‑driven culture**: Build the “information market” that cuts through noise and empowers better decision‑making – a blend of finance, tech, and media. - **Engineering & data focus**: Tech stack includes blockchain, PostgreSQL, ClickHouse, Terraform, Python, and JavaScript; roles span application security, AI ops, data engineering, and Android development. - **Remote & office flexibility**: Headquarters in New York, NY; operates in 20 countries. Hybrid/remote policy not specified but international presence suggests flexibility. - **Compensation & culture**: Employer rating 4.3/5 (perfect scores for work‑life, compensation, culture, career). Senior Accounting Manager salary listed at $225k–$240k (New York). [indeed.com](https://www.indeed.com/cmp/Polymarket) - **Notable perks / engineering culture**: Emphasis on decentralized finance, open‑source principles, and “rewarding conviction” – a fast‑paced, intellectually stimulating environment. ## Sources 1. [careers.polymarket.com](https://careers.polymarket.com/) 2. [polymarket.com](https://polymarket.com/) 3. [linkedin.com (company profile)](https://www.linkedin.com/company/polymarket/jobs) 4. [indeed.com (salary data)](https://www.indeed.com/cmp/Polymarket) 5. [jobs.ashbyhq.com (open roles)](https://jobs.ashbyhq.com/polymarket) ## Other roles at Polymarket - [Trust and Safety Program Manager](https://feeny.ai/job/trust-and-safety-program-manager-polymarket-new-york-tpjx0wqv9n53) — New York, NY - [Engineering Manager, Clearing, Payments & Risk](https://feeny.ai/job/engineering-manager-clearing-payments-risk-polymarket-new-york-r5dpqr78zpf0) — New York, NY - [User Acquisition Lead](https://feeny.ai/job/user-acquisition-lead-polymarket-new-york-w5pe0z98g6vr) — New York, NY - [Engineering Manager, Trust & Safety, Surveillance & Compliance](https://feeny.ai/job/engineering-manager-trust-safety-surveillance-compliance-polymarket-new-york-bxfx28amxq6b) — New York, NY - [Staff Backend Engineer](https://feeny.ai/job/staff-backend-engineer-polymarket-new-york-neyfv52b6xg1) — New York, NY - [Staff Software Engineer, Mission Control](https://feeny.ai/job/staff-software-engineer-mission-control-polymarket-new-york-2vr1b8f9f9x5) — New York, NY - [Real Time Analyst](https://feeny.ai/job/real-time-analyst-polymarket-remote-emgznp581m3d) - [In-House Support Operations](https://feeny.ai/job/in-house-support-operations-polymarket-remote-bwf38n0ghcx8) - [Escalations And Complaints Lead](https://feeny.ai/job/escalations-and-complaints-lead-polymarket-remote-7g37q9sp0z6q) - [Executive Community Relations Lead](https://feeny.ai/job/executive-community-relations-lead-polymarket-remote-5adwv98whqg9)