--- title: 'Head of Sales Strategy and Operations at Courier Health' canonical: 'https://feeny.ai/job/head-of-sales-strategy-and-operations-courier-health-new-york-mmn1czrtbase' type: 'job' last_seen: '2026-10-30' --- # Head of Sales Strategy and Operations at Courier Health - **Company:** Courier Health - **Location:** New York, NY - **Posted:** 2026-10-20 - **Last confirmed live:** 2026-10-30 - **Apply:** https://job-boards.greenhouse.io/courierhealth/jobs/5231050007 ## Job description Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported. We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes. Come Build with Us We’re a NYC-based team that believes culture, craft, and customer obsession go hand in hand. We show up for each other the same way we show up for the people we serve. We’re an office-first company that values in-person collaboration 4 days per week because we believe the best work happens when you can collaborate and brainstorm together in the same room. If that sounds like your kind of place, we think you’ll love it here. The Opportunity Courier Health is signing faster than the function around our sales team can currently support. We exist to get patients faster, better access to life-saving therapies, and every program we win is another population we reach. What determines how fast that happens is no longer just how well we sell. I’s how we price, where we point the team, how the hard deals get structured, and whether leadership can see what’s actually working. This role owns that. As Head of Sales Strategy & Operations, you’ll report to the Chief Commercial Officer and own everything that sits around the sales organization: pricing and packaging, deal desk, territory and coverage, commercial analytics, planning cadence, enablement, and the systems underneath all of it. You’ll also be the connection point between Sales and Product, Product Marketing, and Finance. Most of this is still being written. The pricing frameworks, the approval model, the metrics leadership runs the business on, you’ll build them and then run them. If you’ve spent your career tuning someone else’s commercial engine, this is the seat where you design it. The calls you make in your first year become how Courier Health goes to market for the next five. ## What You’ll Build Pricing, packaging, and how deals get done. You’ll own what we charge, what’s bundled, and what a new capability is worth to a customer and keep evolving it as the product moves. Underneath that, you’ll build the deal desk: structure, terms, approvals, and real partnership with sellers on the opportunities that matter most. Done right, the framework makes deals move faster, not slower. A coverage model that scales ahead of the pipeline. Segmentation, territory design, account prioritization, and the capacity math that tells us when to hire and where to aim. You’ll work with the CCO and executive team on where we play (which segments, which use cases, which commercial models) and turn those calls into plans the sales team can actually run. Then you’ll set the operating rhythm that keeps it honest: pipeline reviews, forecasting, target setting, business reviews. A commercial picture leadership can act on. Pipeline health, conversion, cycle length, win/loss, segment performance, productivity - defined once, measured consistently, and reported in a form that changes decisions instead of describing them. You’ll own the systems and data underneath it too: CRM strategy, sales workflows, data standards, and the tooling that gives sellers their time back. You’ll partner with Finance on the forecast and own the read on why the numbers look the way they do. A sales team that gets better every quarter. Onboarding, playbooks, methodology, and competitive resources built so sellers understand the customer’s problem, not just our product. You’ll also be the channel back: deal patterns, loss reasons, unmet needs, and market intelligence reaching Product and Product Marketing on a schedule rather than by accident. ICPs, positioning, and launch readiness should reflect what’s actually happening in live deals. What Makes You Successful - 10+ years in sales strategy, revenue operations, commercial strategy, or management consulting, including 3+ years leading the function at a high-growth B2B software company. - Hands-on depth in pricing and packaging, deal structuring, territory design, and commercial analytics. You’ve built these, not inherited them. - Exceptional analytical ability. You can get to the insight yourself and make it legible to an executive audience in one page. - A track record of building process a team actually adopted and kept without adding drag to the sale. - Strong command of enterprise sales dynamics: long cycles, multiple stakeholders, real procurement. - Credibility with executives, including the willingness to disagree with one when the data says to. - Comfortable moving between the framework and the spreadsheet. You’d rather build the model than wait for one. - Excellent written and verbal communication, especially turning commercial data into a recommendation someone can act on. - Comfortable with autonomy and ambiguity at an early-stage company. Bonus points if you have: - Experience in life sciences, healthcare, or health tech. - Built a deal desk from scratch. - Worked closely with Product and Product Marketing on positioning, launches, and competitive intelligence. - Depth in Salesforce and the modern commercial stack - CPQ, forecasting, and enablement tooling. ## Benefits - 100% paid employee health benefit options (including medical, dental, and vision) - 401(k) with employer funded match - Unlimited Vacation - Commuter Benefits - Paid parental leave - Catered lunch on Fridays - Wellness stipend ## Compensation The annual salary range for the target level for this role is $245,000-$275,000 + equity + benefits, including medical, dental, and vision. Final compensation will be determined based on a variety of factors including relevant experience, interview performance, and internal equity. Courier Health is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. ## About Courier Health ## Company Overview - **One-liner**: Courier Health provides an AI‑powered patient experience platform that helps biopharma companies support patients with chronic and rare diseases from diagnosis through long‑term therapy adherence. - **Entity Type**: Private (Series B) - **Headquarters**: New York, New York, United States (NoMad neighborhood) - **Founded**: 2021 - **Founders**: Danny Sigurdson (CEO) ## Core Business - Primary industry: Healthcare IT / Life Sciences Software - Target customers: Biopharma companies (Field Access, Patient Services, and Marketing teams) – B2B Enterprise - Mission: “Reinvent how people living with chronic and rare diseases are supported – ensuring patients can start and stay on game‑changing, life‑altering therapies.” ## Products & Services - **Courier Health Platform (Patient Experience Command Center)** – A purpose‑built SaaS platform that unifies patient data across the care journey, automates workflows, and uses AI to surface insights. Modules include: - **Command Center for Field Access** – End‑to‑end visibility and control, enabling Field Access and Reimbursement teams to operate more efficiently. - **Patient Services Backbone** – Connects diverse data systems and partners to orchestrate the next best action for patient support. - **AI‑Powered Insights** – Purpose‑built for biopharma, providing predictive analytics to identify issues before they escalate and improve patient outcomes. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric** (private): **$70.45M total funding** – Seed ($4M, Aug 2021), Series A ($16.5M, Jul 2024, led by Norwest), Series B ($50M, Apr 2026, led by Oak HC/FT with participation from Norwest and Work‑Bench) [courierhealth.com](https://www.courierhealth.com/) | [linkedin.com](https://www.linkedin.com/company/courierhealth) - **Notable Investors/Partners**: Oak HC/FT (lead Series B), Norwest Venture Partners, Work‑Bench - **Growth Signals**: - Headcount: **92 employees** (+64.9% YoY); 51–200 range [linkedin.com](https://www.linkedin.com/company/courierhealth) - 21 active job postings (400% growth year over year in openings) [greenhouse.io](https://job-boards.greenhouse.io/courierhealth) - Claimed double‑digit improvements in patient starts, 67% reduction in time‑to‑start, 7× team efficiency, >15% increase in 6‑month persistency [courierhealth.com](https://www.courierhealth.com/) ## Competitive Advantages - **Purpose‑built for biopharma**: The only platform 100% focused on biopharma commercial teams (Patient Services, Market Access) – not a generic CRM or healthcare IT solution. - **AI‑native**: AI purpose‑built for biopharma patient journeys, providing predictive insights and automation that improve persistency and team productivity. - **Mission‑driven**: Strong patient‑centric culture that attracts talent passionate about healthcare outcomes. - **Proven outcomes**: Reported 15%+ increase in patient starts and 67% faster time‑to‑start, creating clear ROI for clients. ## Strategic Focus - Scale the AI‑powered platform across more biopharma clients and therapy areas. - Continue investing in product innovation and data integration to break down silos across the patient journey. - Grow commercial and client solutions teams (indicated by active hiring in Client Solutions, Sales, and Engineering). - Expand from Series B funding led by Oak HC/FT to accelerate market penetration. ## Why Work Here - **Mission**: Opportunity to work on a meaningful problem – improving outcomes for people with chronic and rare diseases. - **Culture**: Office‑first (4 days/week in‑person in NoMad, NYC) with flexibility as needed. Values include “Patients are our North Star,” “Think like an owner,” “Accountability leads to growth” [courierhealth.com/careers](https://www.courierhealth.com/careers) - **Perks**: Competitive pay, medical/dental/vision, 401(k) match, unlimited PTO, paid parental leave, healthy lifestyle stipend, employee referral program. - **Engineering**: Growing engineering team (Senior, Staff, Customer Engineer roles); emphasis on building complex, mission‑critical healthcare software. Talent sourced from companies like Veeva, Flatiron Health, Medidata, and Capital One. - **Growth**: 64.9% headcount growth YoY; strong funding and expanding client base signal a high‑growth trajectory. ## Sources 1. [courierhealth.com](https://www.courierhealth.com/) 2. [courierhealth.com/about-us](https://www.courierhealth.com/about-us) 3. [courierhealth.com/careers](https://www.courierhealth.com/careers) 4. [greenhouse.io](https://job-boards.greenhouse.io/courierhealth) 5. [linkedin.com](https://www.linkedin.com/company/courierhealth) ## Other roles at Courier Health - [People Operations Lead](https://feeny.ai/job/people-operations-lead-courier-health-new-york-0g24w463h2ye) — New York, NY - [Director, Demand Generation](https://feeny.ai/job/director-demand-generation-courier-health-new-york-kyxwmegmjgm6) — New York, NY - [Engineering Manager](https://feeny.ai/job/engineering-manager-courier-health-new-york-3zt7mny358r9) — New York, NY - [Director of Product](https://feeny.ai/job/director-of-product-courier-health-new-york-nbzkvw7jy2x5) — New York, NY - [Software Engineering Intern (Summer 2027)](https://feeny.ai/job/software-engineering-intern-summer-2027-courier-health-new-york-05v59xk3wgsm) — New York, NY - [Associate General Counsel](https://feeny.ai/job/associate-general-counsel-courier-health-new-york-36gx01hsnj9y) — New York, NY - [Director, Implementation](https://feeny.ai/job/director-implementation-courier-health-new-york-v6pvmtxh19xw) — New York, NY - [Senior Software Engineer, Frontend](https://feeny.ai/job/senior-software-engineer-frontend-courier-health-new-york-aktccyfb75gr) — New York, NY - [Senior Software Engineer, Infrastructure](https://feeny.ai/job/senior-software-engineer-infrastructure-courier-health-new-york-9zhcwgcdkx0p) — New York, NY - [Head of Legal](https://feeny.ai/job/head-of-legal-courier-health-new-york-cz7dkq8c7x4x) — New York, NY