---
title: 'Head of Scaled Customer Success & Retention at AutoDS'
canonical: 'https://feeny.ai/job/head-of-scaled-customer-success-retention-autods-tel-aviv-rgnvv1ee37qf'
type: 'job'
last_seen: '2026-09-16'
---

# Head of Scaled Customer Success & Retention at AutoDS

- **Company:** AutoDS
- **Location:** Tel Aviv, Israel
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-09-16
- **Apply:** https://job-boards.greenhouse.io/autods/jobs/5424753008

## Job description

At AutoDS, recently acquired by Fiverr, we're revolutionizing the eCommerce world by providing innovative tools that empower online sellers globally. As a fast-growing company, we’re looking for talented individuals who are passionate about technology, eCommerce, and making a real impact. If you're ready to join a dynamic team and thrive in a collaborative, fast-paced environment, we’d love to hear from you!

We are seeking an execution-driven, data-savvy Head of Scaled Customer Success & Retention to lead the post-onboarding revenue and retention engine within our Customer Experience department.

In this role, you will lead a multidisciplinary team composed of Business Account CSMs, a Failed Payments Recovery Specialist, and a Product Reviews Specialist. You will combine people leadership with tech-touch methodologies, building automated workflows, AI-assisted outreach, and proactive playbooks that maximize customer lifetime value, protect subscription revenue, and scale our operations without linear headcount growth.

This is a builder role designed for a hands-on leader who bridges customer success, marketing mechanics, and lifecycle automation to drive measurable business outcomes.

## Key Responsibilities

- Team Leadership & People Management: Lead, mentor, and establish operational cadences for a team of 5 direct reports
- Business-User Growth & Retention: Lead the proactive CS motion for large accounts. Define account qualification standards, accelerate time-to-value, and build repeatable playbooks that drive product adoption, upsell opportunities, and long-term retention.
- Automated Failed-Payment Recovery (Dunning): Own the end-to-end failed payment recovery motion. Transform our existing outreach into a scalable, multi-channel automated system that recaptures involuntary churn at high volume.
- Reputation & Social Proof Programs: Oversee the strategy for generating high-quality reviews across key platforms to drive organic acquisition and brand trust.
- AI-Driven Journey Optimization: Serve as the primary revenue owner in CX for AI automation initiatives. Ensure maximum revenue conversion rather than just deflecting volume.
- Trial-to-Paid Conversion: Partner with Product and Growth teams to eliminate friction points during the customer lifecycle to increase conversion from trial to paid subscriptions.

## Requirements

Must-Haves:

- 4+ years of professional experience in Customer Success, Account Management, or Post-Sale Revenue roles within SaaS or high-velocity tech platforms.
- At least 2 years of hands-on experience designing or operating within Digital CS, Scaled CS, or Tech-Touch customer success models.
- 3+ years of direct people management or proven team leadership experience.
- Demonstrated track record of building automated lifecycle communications and customer engagement journeys (e.g., via Intercom, automated email workflows, or in-app triggers).
- Commercial mindset: comfortable owning revenue and retention metrics (Net Retention Rate, recovered revenue, churn cohorts, trial-to-paid conversion) and presenting results to leadership.
- Data literacy: proficient in translating user behavioral analytics into actionable retention and growth playbooks.
- Familiarity with engagement, workflow automation, and analytics tools (e.g., Intercom / Intercom Fin, Zapier, Make.com, Mixpanel, Tableau).
- Full professional fluency in English (verbal and written).

Nice-to-Haves:

- Experience from a B2C companies
- Experience in the e-commerce landscape, dropshipping ecosystem, or Shopify platform integrations.
- Background in managing customer advocacy, referral programs, or digital review campaigns.
- Understanding of SaaS payment gateways, subscription billing logic, and automated dunning processes.

Ready to take your career to the next level with AutoDS? Join us and be part of a global team that’s driving the future of eCommerce innovation. Apply today and help us create cutting-edge solutions for online sellers worldwide!

## About AutoDS

## Company Overview
- **One-liner**: AutoDS provides an all-in-one dropshipping automation platform that helps e-commerce entrepreneurs source products, monitor prices, manage inventory, and fulfill orders across 25+ global suppliers.
- **Entity Type**: Private (acquired by Fiverr International Ltd. in July 2024; operates as a subsidiary)
- **Headquarters**: Denver, Colorado, United States (offices also in Ceglow, Poland, and remote-first presence in 30+ countries)
- **Founded**: 2016
- **Founders**: Lior Pozin (CEO), Michael Royf (CTO), Ofir Bokobza (CMO)

## Core Business
- **Primary Industry**: e-commerce / Dropshipping automation software (SaaS)
- **Target Customers**: B2B and B2C; solopreneurs, small-to-medium e-commerce store owners, and scaling dropshippers of all experience levels
- **Mission / Purpose**: Automate the tedious parts of dropshipping so entrepreneurs can focus on growth and scale their businesses faster

## Products & Services
- **AutoDS Platform**: All-in-one SaaS tool for product sourcing (800M+ winning products), one-click import to Shopify/other stores, automated order fulfillment, 24/7 price and stock monitoring, and pricing optimization.
- **AI Store Builder**: A pre-built, ready-to-sell Shopify store based on top-performing designs, including trending products, optimized theme, and product pages.
- **AutoDS App (Shopify)**: Shopify app with a 4.9-star rating and 11k+ reviews, handling import, order automation, and fulfillment.
- **Educational Resources**: Free private courses, YouTube guides, and step-by-step playbooks designed to take beginners to $10k/month stores.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (acquired by Fiverr for an undisclosed amount)
- **Key Metric**:
  - **Annual Revenue**: ~$8M (LinkedIn estimate, likely pre-acquisition)
  - **Total Funding**: Acquired by Fiverr (equity exit); no prior venture capital rounds publicly known
- **Notable Investors / Partners**:
  - **Parent Company**: Fiverr International Ltd. (NYSE: FVRR)
  - **Partners**: 60+ partners including 25+ global suppliers (AliExpress, Amazon, eBay, etc.)
- **Growth Signals**:
  - Acquired DSMTool and ViralVault (2023) to strengthen product suite
  - Surpassed 1.8M dropshippers using the platform; $1B+ earned collectively by users
  - Employee headcount grew +80.7% YoY (LinkedIn data, though conflicting reports show 129 employees vs. 413 from Tracxn – see below)
  - **Conflicting Data**: LinkedIn reports 129 employees with a recent -29.7% monthly drop; Tracxn reports 413 employees as of Apr 30, 2026; the company’s own site claims “200+ team members” in 2024. Recent departure of key leaders (Head of Customer Success, Product Expert) suggests transition post-acquisition.

## Competitive Advantages
- **Comprehensive Automation**: Covers the entire dropshipping workflow – product sourcing, importing, pricing optimization, order fulfillment, and tracking – in one platform.
- **Large Supplier Network**: Access to 25+ global suppliers, 800M+ products, and 1-click import.
- **Proven Track Record**: 1.8M+ users, 4.9-star Shopify app rating, and $1B+ in user revenue.
- **Post-Acquisition Resources**: Backed by Fiverr’s global freelance network, enabling tighter integration and cross-sell opportunities.

## Strategic Focus
- **Deepening Fiverr Integration**: Leveraging Fiverr’s freelancer ecosystem to offer end-to-end e-commerce services (store building, marketing, design) alongside automation.
- **AI & Product Expansion**: Continuously improving AI-driven product recommendations and store creation tools to reduce time-to-first-sale.
- **Global Reach**: Expanding into new regions and localizing support (24/7 live chat, help center in multiple languages).

## Why Work Here
- **Culture Values**: Innovation, Think BIG, Community, Freedom – emphasis on autonomy, constant improvement, and user-centric feedback.
- **International Team**: Remote-first with teams in 30+ countries (Israel, Philippines, Ukraine, Greece, Brazil, Poland, etc.). “Global presence fuels innovation and ensures round-the-clock excellence.”
- **Roles & Growth**: Active hiring in Customer Experience, Marketing, User Acquisition, DevSecOps, and Management. Recent job postings include CX Data & WFM Specialist, Social Media Manager, DevSecOps Tech Lead.
- **Work Model**: Hybrid/remote options likely; headquarters in Denver with additional offices in Poland. 24/7 support suggests flexible shifts.
- **Notable Perks**: 24/7 live chat support for employees? (unclear); emphasis on professional growth via internal courses and freedom to innovate.

## Sources
1. [AutoDS About Us](https://www.autods.com/about-us/)
2. [AutoDS Homepage](https://www.autods.com/)
3. [AutoDS LinkedIn Profile](https://www.linkedin.com/company/autods)
4. [Tracxn - AutoDS Profile](https://tracxn.com/d/companies/autods/__HY9q_QyOJdBxcgxDnFddIXhwwEuetGDa_Yrjdc3oGVU)
5. [AutoDS Jobs Page](https://www.autods.com/jobs/)
6. [Fiverr Acquisition Announcement (via autods.com)](https://www.autods.com/about-us/#:~:text=Acquired%20by%20Fiverr) (implied from about page)

## Other roles at AutoDS

- [Data Analyst](https://feeny.ai/job/data-analyst-autods-tel-aviv-msxmbhkeavdd) — Tel Aviv, Israel
- [HRBP - Maternity Leave Cover](https://feeny.ai/job/hrbp-maternity-leave-cover-autods-tel-aviv-b2r9exjyssn1) — Tel Aviv, Israel
- [Social Media Manager](https://feeny.ai/job/social-media-manager-autods-tel-aviv-as8fde0jky1c) — Tel Aviv, Israel
- [Senior SEO Manager](https://feeny.ai/job/senior-seo-manager-autods-tel-aviv-60v7r52ghc64) — Tel Aviv, Israel