---
title: 'Head of Security & AI Governance at Flip'
canonical: 'https://feeny.ai/job/head-of-security-ai-governance-flip-los-angeles-7sk822cn4gsg'
type: 'job'
last_seen: '2026-09-09'
---

# Head of Security & AI Governance at Flip

- **Company:** Flip
- **Location:** Los Angeles, CA
- **Posted:** 2026-07-20
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/flip/jobs/5363827008

## Job description

TITLE: Head of Security & AI Governance

## REPORTING TO: CTO

LOCATION: Marina del Rey, CA (Onsite Monday - Friday)

Who The Flip Is Flip?

Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That’s Flip. Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.

We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.

Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great Flippin time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.

## The Role

At Flip, security and compliance are not checkboxes.

They were baked into the company early and helped us earn the trust of some of the largest enterprises in the world. As customers increasingly trust AI to represent their brand, make decisions, and interact directly with their customers, the security and trust model has to evolve.

We are looking for a hands-on leader to own Flip’s security, compliance, IT, and AI governance program as we scale.

This is not a role for someone who only wants to answer questionnaires, manage an audit calendar, or operate at 30,000 feet. We need someone who can keep their head up and help define where AI governance is going, while also rolling up their sleeves and building the systems, controls, and processes we need today.

The right person can move fluidly between customer security calls, SOC 2 controls, Okta and access governance, internal IT operations, AI risk, vendor diligence, and emerging questions around LLM security, prompt injection, red teaming, data boundaries, logging, retention, and model risk.

We are not looking for someone who simply responds to security questionnaires. We are looking for someone who can look at a questionnaire and say, “They are asking the wrong questions,” then help define the right ones.

## What You’ll Own

- SOC 2, HIPAA readiness, audit evidence, access reviews, and security controls
- Customer security diligence, questionnaires, trust materials, and vendor reviews
- Internal IT and security operations, full stack
- AI governance frameworks around data flows, model/vendor risk, prompt injection, jailbreaks, evals, logging, retention, and customer data boundaries
- Security policies, runbooks, training, incident response, and internal control documentation
- Access governance, admin policies, role-based access, and separation of duties across IT, Engineering, DevOps, and business systems
- External security and trust conversations with enterprise customers and prospects
- Selection and management of tools, MSPs, and vendors that help Flip scale securely

## What We’re Looking For

- 6+ years across security, compliance, IT operations, GRC, infrastructure security, or corporate systems
- Experience owning or materially operating a SOC 2 program
- Experience with MDM, endpoint security, device lifecycle, SaaS access governance, and internal IT operations
- Comfort working cross functionally between engineering, sales, and other functions
- Ability to speak credibly with enterprise customers about security, compliance, and trust
- Strong judgment, high attention to detail, and low tolerance for sloppy access or unclear ownership
- Curiosity and fluency around AI governance, LLM security, data boundaries, model/vendor risk, red teaming, and emerging enterprise trust expectations
- A builder mindset: you can design the policy, implement the workflow, chase the evidence, clean up the process, and improve it over time

Who This Is For

This role is for someone who wants the whole problem. Some days, that means joining a strategic customer call about AI governance. Other days, it means tightening an access workflow, cleaning up an Okta group, improving audit evidence, managing a vendor, or building a process that does not exist yet. You will not inherit a perfect machine. You will build it.

If you want a narrow GRC role, this is probably not it. If you want to help define the trust model for AI-native software while also doing the practical work to keep a fast-growing company secure, we want to meet you.

More About Flip

- We are international, with teams across the US, UK, and Canada
- We have raised $30M+ to date, including our recent $20M Series A
- Our investors include Ridge, Next Coast, ScOp, Bullpen Capital, Data Point, Forum Ventures, and founders and executives from companies like Amazon Alexa, Ada, Attentive, and Simon Data
- We offer comprehensive healthcare and unlimited vacation, including company-wide time off around July 4 and the end of the year
- We are an in-office culture and believe the best work happens when ambitious people build together

#FlippinLegend Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.

## About Flip

## Company Overview
- **One-liner**: Flip provides an AI-native employee experience platform that unites internal communications, HR self-service, AI workflows, and identity management for frontline and deskless workers.
- **Entity Type**: Private (VC-backed; total disclosed funding of at least $58M)
- **Headquarters**: Stuttgart & Berlin, Germany
- **Founded**: 2018
- **Founders**: Benedikt Brand and Giacomo (Giaco) – last name not publicly disclosed

## Core Business
- **Primary industry**: Frontline workforce technology / Human Resources (HR) SaaS
- **Target customers**: B2B – enterprises with large deskless workforces (e.g., retail, logistics, manufacturing, hospitality)
- **Mission**: “To change the world of work for frontline workers” – connecting every employee from first shift onward, regardless of email or device [getflip.com](https://www.getflip.com/).

## Products & Services
- **Flip Employee App**: A single mobile app that combines internal news, chat, knowledge base, HR self-service (payslips, time-off, onboarding), and identity management – all without requiring a corporate email or laptop.
- **Flip Flows**: No-code, AI-powered workflows that automate processes like incident reports, shift confirmations, and approvals, running 24/7.
- **Flip Fusion**: A generative AI tool that lets managers describe an app in plain language and have it built instantly for deployment to the entire frontline workforce (with authentication and role-awareness built in).
- **Frontline Identity**: Secure, biometrically-enabled single sign-on for deskless workers, supporting shared devices, badge taps, and easy integration with existing HR systems.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total funding – $30M Series A (2023) plus $28M Series A extension (2025) = at least $58M raised [getflip.com/about-us](https://www.getflip.com/about-us/).
- **Notable Investors/Partners**: Announced strategic investors as part of Series A extension; partners include brands like Bosch, EDEKA, and MAHLE.
- **Growth Signals**: 1M+ users, over 1,000 customer brands; 95% app usage rate among clients; 164 total employees as of latest data (Built In profile) with continuous hiring in engineering, solutions, and HR; acquisition of The Bot Platform (2024) to enhance workflow capabilities.

## Competitive Advantages
- **AI-native from day one**: Flip Fusion enables custom app creation in minutes without developers – a strong differentiator for large, non-technical frontline teams.
- **Deskless-first design**: Built for shared devices, biometric login, and no corporate email – directly addressing the reality of 2.7 billion frontline workers globally.
- **All-in-one platform**: Combines communications, HR self-service, identity management, and workflow automation – replacing multiple point solutions.
- **High adoption**: 95% usage rate indicates strong user engagement and stickiness.

## Strategic Focus
- **AI-first expansion**: Recent $28M funding is explicitly earmarked to “deliver AI to the frontline” – deepening Fusion’s capabilities and automating more processes.
- **Product-led growth**: No-code tools and self-service features reduce the need for lengthy implementations, accelerating customer acquisition.
- **Market penetration**: Targeting enterprise retail, logistics, and manufacturing segments in Europe and beyond, with a remote-friendly hiring model that allows scaling across time zones.
- **Acquisition integration**: Fully absorbed The Bot Platform, adding workflow expertise to the existing Flip Flows offering.

## Why Work Here
- **Culture**: “Flipsters are passionate about what they do” – the company emphasizes trust, transparency, and autonomy. Flat hierarchies and founder accessibility (candidates meet co-founders during hiring) foster a close-knit, mission-driven environment.
- **Remote/Hybrid**: Fully remote-friendly within Europe; teams in Stuttgart, Berlin, and remote locations. Employees choose where they work each day, with modern “New Work” offices in Stuttgart and Berlin that include quiet zones, brainstorming corners, and bookable spaces. Occasional in-person events at headquarters.
- **Perks**: 30 days holiday, trust-based hours (no core working times), company pension subsidy, JobRad bicycle leasing, high-end equipment (Windows or MacBook, monitor, headset, webcam, docking station), corporate benefits portal with discounts, and workation options (subject to legal approval).
- **Engineering Culture**: Developers work in product teams (Backend, Frontend/Web, Mobile, Site Reliability). Interview includes small prep tasks and pair programming on-site. They value self-organisation and transparency.
- **Diversity**: Hiring across all departments; multiple languages encouraged; the platform itself serves a global, multilingual workforce.

## Sources
1. [getflip.com – Product overview](https://www.getflip.com/)
2. [getflip.com/about-us – Milestones, funding, team](https://www.getflip.com/about-us/)
3. [getflip.com/careers – Perks, culture, open positions](https://www.getflip.com/careers/)
4. [getflip.com/careers/jobs – Job listings with FAQ on remote, equipment, holiday](https://www.getflip.com/careers/jobs/)
5. [builtin.com/company/flip-0 – Company stats, headcount, year founded](https://builtin.com/company/flip-0)

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