--- title: 'Head of Security & Network Operations at PDI Technologies' canonical: 'https://feeny.ai/job/head-of-security-network-operations-pdi-technologies-united-states-z6bwfsbyq7s6' type: 'job' last_seen: '2026-10-20' --- # Head of Security & Network Operations at PDI Technologies - **Company:** PDI Technologies - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-14 - **Last confirmed live:** 2026-10-20 - **Apply:** https://jobs.lever.co/pditechnologies/046b5f03-f05c-4046-814e-71a099479e3b ## Job description At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy.  We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth. ## Why this role stands out - Build something few leaders get to build. A converged security and network operations model, at real scale, with the backing to design it your way. - A real seat at the table. You'll report to the SVP & GM, own the operating budget and delivery economics, and help set strategy for the business. - Scale and impact. 12,000+ customers, thousands of store locations, and a 24/7 global operation where your decisions show up in uptime and protection every day. - A growing business. We're expanding our managed services, and operations decides how fast and how well we can grow. ## What you'll own Lead a converged operation - Lead the SOC, NOC, and Threat Intelligence & Detection functions through about 5 direct reports - Design the operating model: org structure, shift coverage across onshore and offshore teams, and where security and network teams integrate versus stay specialized. - Standardize processes, escalation paths, and playbooks across both domains so customers get one consistent experience. Own the economics of delivery - Own the operating budget, headcount plan, and tooling and vendor spend. - Improve cost to serve and delivery margin while raising service quality, including the right balance of onshore and offshore delivery. - Provide cost and capacity inputs to pricing, capacity planning, and new service launches. Deliver security outcomes - Run 24/7 security monitoring, triage, investigation, and response across customer environments. - Through the Threat Intelligence & Detection leader, make sure intelligence drives detection coverage and threat hunting. - Own security incident response for customer environments, from first alert through post-incident review. Deliver network reliability - Run 24/7 network monitoring and response for site connectivity, uptime, and performance across thousands of locations. - Oversee day-to-day operations for our managed network services (managed firewall, managed switches, SD-WAN, wireless, connectivity) - Manage carrier, ISP, and vendor escalations, change and maintenance windows, and service management practices. Lead when it matters most - Serve as the single accountable leader for high-severity incidents, whether security, network, or both. - Lead customer and executive communications during major incidents, and drive root-cause fixes that stick. Modernize operations with automation and AI - Set the multi-year roadmap for SIEM, SOAR, network monitoring, and observability, with one integrated view of security events and network health. - Lead the shift to AI-assisted, automated operations to reduce manual work, alert noise, and response times. Be the operational voice to customers and the business - Act as executive sponsor for key customers through service reviews, escalations, and strategic discussions. - Partner with Product, Sales, Operations, and Customer Success to shape new offerings and match operations to customer needs. - Run the business on clear metrics: time to detect and respond, uptime and SLA performance, detection coverage, alert quality, customer satisfaction, and cost to serve. This role leads PDI's customer-facing security and network services. What success looks like - First 90 days: Assess the organization, tooling, service levels, and cost structure across both centers. Meet key customers and offshore teams. Agree on priorities with the SVP & GM. - By 6 months: A unified operating model and leadership structure in place, one major-incident process across security and network, and a shared KPI and SLA dashboard. - By 12 months: Measurable gains in uptime, response times, and cost to serve, an automation roadmap delivering results, and an operation ready to support new service launches. ## What you bring Required - 12+ years in security operations, network operations, or infrastructure operations, including 7+ years in leadership and experience leading leaders (managers of managers). - A track record running a 24/7 operation of 100+ people, ideally across onshore and offshore teams. - Deep experience running a SOC or a NOC, and solid working knowledge of the other. We're open to great leaders from either background, but prefer a security background. - Experience owning an operating budget and improving cost to serve or margin. - Proven major-incident leadership, including executive and customer communications under pressure. - Strong grasp of security operations tooling (SIEM, SOAR, EDR/XDR) and network operations tooling (monitoring, observability, IT service management). - Executive presence with customers and senior leaders, and the ability to explain operational issues in business terms. - Willingness to travel internationally to lead global teams. ## Nice to have - Experience at an MSP, MSSP, MDR provider, or managed network services provider (MNSP) - Background in retail, hospitality, payments, or other multi-site environments, including PCI DSS. - Experience leading a converged or integrated SOC and NOC. - Experience building or scaling offshore delivery centers. - A track record of leading automation or AI-driven change in operations. - Familiarity with SOC 2, ISO 27001, and ITIL, plus cloud operations across AWS, Azure, or GCP. - Certifications such as CISSP, CISM, or ITIL are welcome but not required. - A bachelor's degree in a related field or equivalent experience. PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career.  This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements.  Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all. ## About PDI Technologies ## Company Overview - **One-liner**: PDI Technologies provides enterprise software and payments solutions that power the convenience retail and petroleum wholesale ecosystem globally. - **Entity Type**: Private (acquired by Luminate Capital in 2015, with strategic investment from TA Associates) - **Headquarters**: Alpharetta, Georgia, United States - **Founded**: 1983 - **Founders**: Greg Gilkerson ## Core Business - Primary industry/industries: Convenience retail & petroleum wholesale software, payments, data analytics, and cybersecurity. - Target customers: B2B – fuel wholesalers, convenience store chains, and petroleum retailers of all sizes (SMB to enterprise). - Mission or purpose statement: “Connecting Convenience” – helping businesses modernize operations, converge systems, and deliver exceptional customer experiences. ## Products & Services - **PDI Enterprise (ERP)**: Comprehensive enterprise resource planning for convenience retail and petroleum wholesale, covering accounting, inventory, supply chain, and back-office operations. - **PDI Logistics**: Fuel supply chain management and distribution optimization. - **PDI Loyalty & Marketing Cloud**: Customer loyalty programs, coalition marketing, and real-time promotions. - **PDI Payments**: Secure payment processing solutions for in-store and fuel transactions. - **PDI Security & Cybersecurity**: Managed security services and data protection for retail networks. - **PDI Analytics Cloud**: Data and insight solutions for business intelligence and consumer behavior analysis. - **PDIQ (AI Platform)**: Embedded AI into trusted workflows to accelerate decision-making and innovation. - **Fuel Pricing Software**: Dynamic pricing and competitor analysis for fuel retailers. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). - **Key Metric**: Annual revenue of approximately $112 M (LinkedIn estimate) – or **Total Funding**: Not disclosed beyond early private equity rounds (Luminate Capital, TA Associates). - **Notable Investors/Partners**: Luminate Capital (acquirer in 2015), TA Associates (growth investment in 2017). - **Growth Signals**: - Headcount: 1,419 employees (+1.0% YoY) per LinkedIn; another source (Built In) reports 1,905 total employees – conflicting reports. - Operates in 7 countries (including Austria, Thailand, Slovakia, New Zealand, United Kingdom) with workforce across 26 countries. - Serves over 200,000 convenience and petroleum wholesale sites in more than 60 countries. - Released 2024 ESG Report, highlighting sustainability commitments. ## Competitive Advantages - **40+ years of domain expertise** in the convenience retail and petroleum wholesale vertical. - **End-to-end ecosystem**: ERP, logistics, loyalty, payments, analytics, and cybersecurity – all integrated. - **Large, sticky customer base** with high switching costs due to deep operational integration. - **AI-first innovation** through the PDIQ platform, embedding intelligence into existing workflows. - **Global reach** with localized support across North America, EMEA, and APAC. ## Strategic Focus - **AI & Automation**: Expanding PDIQ to embed AI across all product lines to improve productivity and decision-making. - **Sustainability**: Helping customers meet environmental goals while advancing own ESG metrics. - **Cloud & SaaS Migration**: Continuing to shift legacy on-premise solutions to modern cloud/SaaS platforms. - **Global Expansion**: Growing presence in Europe, Asia, and other regions outside the core U.S. market. ## Why Work Here - **Culture**: Values-driven environment emphasizing integrity, curiosity, adaptability, courage, collaboration, and accountability. - **Work Model**: Hybrid and fully remote options available; Alpharetta HQ serves as a central hub. - **Benefits**: Competitive salary, health coverage, retirement plans, paid time off, quarterly perks, and flexible work arrangements. - **Growth**: Continuous learning opportunities, professional certifications, leadership development, and internal mobility. - **Diversity & Inclusion**: Committed to building a diverse workforce and fostering an inclusive culture. - **Engineering Culture**: Tech roles span application development, backend systems, data management, cybersecurity, and cloud infrastructure; coding challenges may be part of interviews. ## Sources 1. [LinkedIn – PDI Technologies](https://linkedin.com/company/pdi-technologies) 2. [PDI Technologies – Our Story](https://pditechnologies.com/our-story/) 3. [PDI Technologies – Careers](https://pditechnologies.com/careers/) 4. 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