---
title: 'Head of Service Delivery at Scan.com'
canonical: 'https://feeny.ai/job/head-of-service-delivery-scan-com-united-states-6x3t0z9nnazn'
type: 'job'
last_seen: '2026-11-02'
---

# Head of Service Delivery at Scan.com

- **Company:** Scan.com
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-11-02
- **Apply:** https://jobs.ashbyhq.com/scan-com/f05d08b2-27c8-401a-85af-f1034cde7565

## Job description

We're [Scan.com](http://Scan.com). We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.

We manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo.

We're looking for a Head of Service Delivery at an exciting time. We've raised over $200m in funding to date, reached profitability, and are growing 100% year on year.

Millions of people wait too long for a diagnosis. Come help us fix that.

## WHAT YOU MIGHT BRING TO THE TABLE

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:

- Direct people-management experience leading managers or team leads, not just individual contributors.
- You are service-obsessed and focused on how we deliver outstanding service to patients, partners, and colleagues alike.
- A track record managing vendors within a healthcare operations role.
- Experience managing third-party vendor relationships, including contract negotiation and SLA governance.
- Experience overseeing Workforce Management (WFM) — forecasting, scheduling, and intraday management.
- Experience building or overseeing Quality Assurance (QA) programs, including audit frameworks and calibration.
- A data-first mindset, comfortable building and reading vendor and team scorecards.
- Comfort operating at high speed without compromising on execution quality.
- Strong communication skills, able to translate complex, cross-functional work for executives and your own team alike.
- Experience redesigning operational workflows around automation or AI, with results you can quantify: handle time, cost per order, headcount avoided.
- Able to build a capacity model that forecasts both human and automated throughput, and shows where the next headcount dollar should go versus the next automation dollar.
- Experience structuring vendor contracts for shifts in workload: volume flexibility, per-outcome pricing, exit terms, and automation clauses.
- Comfortable setting quality standards for automated and agentic systems, and holding Product and Engineering to them.
- A working view on PHI and AI: what data can enter which tools, what a BAA must cover, and how to audit it.
- Able to judge AI vendor claims. You can tell a demo from a deployed result and ask for the evidence.

## WHAT YOU WILL ACHIEVE IN THIS ROLE

This role sits within Service Delivery, reporting directly to the SVP of Operations. You'll own two core pillars — Workforce Management (WFM) and Quality Assurance (QA) — plus our vendor partnerships, leading a small team of functional leads (a WFM Lead and a QA Lead) who run the day-to-day. As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

- Build, lead, and develop a team of functional leads across WFM and QA, growing their capability to run their pillars independently.
- Own the end-to-end vendor lifecycle — sourcing, onboarding, contract structuring, performance management, and offboarding.
- Set the strategy for Quality Assurance (QA) — audit frameworks, calibration, scorecards, and coaching feedback loops. You will also be standing up the infrastructure for product testing on behalf of operational functions.
- Set the strategy for Workforce Management (WFM) — demand forecasting, staffing plans, scheduling, and capacity modeling — across internal and outsourced teams.
- Standardize reporting across QA and WFM, including SLA/KPI dashboards and vendor and team scorecards.
- Partner with the SVP of Operations on Service Delivery strategy, headcount planning, and budget for the function.
- Represent Service Delivery in cross-functional and executive conversations, translating team-level performance into business impact.
- Lead HIPAA compliance and data security oversight across all outsourced operations. - Own the automation roadmap for Service Delivery.
- Set and own a target for cost per order, defect rates, and key cost metrics
- Rebuild WFM to forecast mixed human and automated capacity, so staffing plans and vendor commitments track the real demand curve, in real time.
- Help set the quality framework for agentic workflows: error tolerance, escalation paths, human-in-the-loop points, and audit coverage.
- Act as the operational owner for Product and Engineering on Courier automation. Define what good looks like, test it, and sign off before patient-facing release.
- Make AI-assisted work the default across your team, and measure adoption and output gains at team level.
- Lead HIPAA and data security oversight across outsourced operations and AI tooling, including vendor due diligence and BAAs.

## AI REQUIREMENTS

At [Scan.com](http://Scan.com), AI isn't a side project; it's how we work. We expect everyone to use AI to think faster, remove drudgery, and multiply their output. What we care about is judgment: knowing when AI makes you sharper, when it doesn't, and how to use it responsibly around patient data. You don't need to be an engineer. You need to be someone who reaches for the best tool and gets more done as a result. Tier 1 — AI-Native For this role, the expectation is that you are AI-native. You build with AI directly, shipping, automating, or prototyping real work with LLMs and agents, and have clear judgment on where humans must stay in the loop.

- You build with AI, not just alongside it. You've shipped, automated, or prototyped something real using LLMs, agents, or AI tooling.
- You can explain a workflow you redesigned so a machine does the boring 80%.
- You have a view on where agentic systems help and where a human must stay in the loop, especially in regulated, PHI-adjacent work.

## A VIEW ON OUR CULTURE

We're building something that matters. Every scan we speed up is a real person waiting on an answer, and that urgency runs through everything we do. We move fast, we own outcomes, and take pride in our output. If you like ambiguity, working with ambitious people, and want your work to visibly move the needle, you'll feel at home here.

## HOW WE WILL INTERVIEW YOU

We keep our interview process short and sweet. Here are the stages you can expect, but we might switch up the order depending on team availability:

- 30-minute introductory phone call with our Senior Talent Partner.
- If it feels like there is an initial fit for all, we will invite you to a 45-minute video call with the hiring manager. This is a more structured interview that will deep-dive into the role and technical needs.
- 'Scan Standard' interview, where our panel screens for values alignment and the success factors that matter at [Scan.com](http://Scan.com). You will also be assessed on your AI fluency at the stage and depth relevant to this role (see AI Requirements above).
- Meet the founders and/or other team members. Again, the length varies depending on how many people are involved and whether in person or via video call.
- Offer!

## WHAT WE OFFER

We go beyond the basics with our benefits package. We believe great work starts with supporting our people. Here's what you can expect from us:

- Salary range of $150,000 - $180,000
- Equity package
- Flexible remote or hybrid work options
- Dedicated personal development budget
- Medical, vision, and dental coverage
- 28+ days of paid time off across PTO and wellbeing days, so you can show up at your best
- Paid parental leave
- 401k retirement plan
- All the equipment you need to do your best work
- Inclusive, people-first policies designed by our team, for our team

DIVERSITY AT [SCAN.COM](http://Scan.com) [Scan.com](http://Scan.com) is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences. We are opposed to all forms of unlawful treatment and discrimination. Our ambition is for our team to be representative of society's diversity, and for every employee to feel respected and able to bring their best selves to work. If you need an accommodation to apply or interview, contact us at people@scan.com. We look forward to receiving your application!

## About Scan.com

## Company Overview
- **One-liner**: Scan.com is transforming the global diagnostic imaging market by building a modern platform that connects patients, providers, and payers for easier access to medical scans.
- **Entity Type**: Private (Series C)
- **Headquarters**: London, United Kingdom
- **Founded**: 2017
- **Founders**: Dr. Khalid Latief, Jasper Nissim, Charlie Bullock (CEO), Oliver Knight (COO), and Joe Daniels (Design)

## Core Business
- **Primary industry/industries**: Healthcare Technology (HealthTech) / Diagnostic Imaging
- **Target customers**: Multi-sided platform serving B2C (patients booking self-pay scans), B2B (imaging centers and hospital networks), and B2P (payers/insurers).
- **Mission or purpose statement**: "Make medical imaging radically accessible—because early, efficient diagnostics save lives."

## Products & Services
- **[Patient Marketplace (Scan.com Website & App)**: A direct-to-consumer platform allowing patients to browse nearby imaging centers, compare transparent self-pay prices (starting from $499), book a scan without a referral, and receive results within 1-3 days. Includes 24/7 concierge care and transport support.
- **[Provider Platform (Provider-facing SaaS)**: A platform for imaging centers (radiologists, hospitals) to manage bookings, reduce administrative friction, and fill unused capacity.
- **[Payer Solutions (for Insurers)**: Technology and network access to reduce costs, improve patient compliance, and streamline prior authorization for diagnostic imaging.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric (Funding)**: Total funding of **$117 million** across multiple rounds. The largest round was a **$50 million Series B (and a separate venture round of $50M) in late 2023**, led by Aviva Ventures. Other notable rounds include a $12M Series A in April 2023 and $2.5M Pre-Seed in 2021.
- **Notable Investors/Partners**: Aviva Ventures (Lead), YZR Capital, Oxford Capital, Lopo Champalimaud (founder/ex-CEO of Treatwell). The company is backed by "some of the world’s leading healthcare and technology investors."
- **Growth Signals**:
    - **Scaled over 200,000 patients scanned** and has a network of 200+ providers globally.
    - **Strong market position**: Built the UK’s largest marketplace for self-pay MRI scans and is now expanding into the US market.
    - **Workforce growth**: Active headcount of 140 employees, with a **yearly growth rate of +24.3%** (LinkedIn, Feb 2026).
    - **High demand**: Continues to have multiple open positions across Engineering, Operations, and Sales.

## Competitive Advantages
- **Network Effects**: A true two-sided marketplace that connects patients (demand) with imaging centers (supply). As more patients use the platform, more providers want to join, and vice-versa.
- **Market Opportunity**: Tackling a massive, fragmented, and outdated $500B+ global market for diagnostic imaging. The company is modernizing a system that is slow, opaque, and inefficient.
- **First-Mover & Data Moat**: As the largest marketplace in the UK, they possess unique data on pricing, capacity, and patient behavior that competitors lack.
- **Full-Stack Solution**: They are not just a booking app; they are integrating the entire ecosystem (patient, provider, payer, technology) to solve the core infrastructure problem.

## Strategic Focus
- **US Market Expansion**: The primary strategic focus. After proving the marketplace model in the UK, the company is aggressively scaling its US operations, as evidenced by recent US-based hires (e.g., Head of Supply (US)) and job listings for US-based roles (e.g., Account Manager, Network Partnerships Manager).
- **Product Depth**: Moving beyond a simple self-pay marketplace into a full enterprise platform for payers and large healthcare systems. The focus is on building the "platform that modern diagnostic imaging has been waiting for."
- **Payer Integration**: Deepening relationships with insurance companies and payers to integrate the platform into the "standard" cost and care pathway, not just the self-pay channel.

## Why Work Here
- **Mission-Driven**: The company explicitly ties its work to saving lives and improving health outcomes, which is a strong motivator for mission-aligned talent.
- **Flexibility-First Culture**: The company describes itself as "flexibility-first". The careers page states: "What you do matters - not when or where you do it." They allow hybrid and remote work across the UK and US, with **no clock-watching**. The team includes "office lovers, home workers, early birds, night owls, parents, carers...".
- **Comprehensive Benefits**:
    - 28 days annual leave + "wellness duvet days".
    - Medical and dental cover + discounted scans.
    - Free, confidential therapy via a mental health platform.
    - **£50/$50 monthly wellness budget**.
    - **Generous, gender-neutral parental and family leave** (including miscarriage leave).
    - Co-created career roadmaps, regular peer reviews, and a learning & development budget.
- **People-First Culture**: The careers page emphasizes seeing candidates as a "whole self," values diversity, and invites candidates to "interview us." Their motto "Your best self is your whole self" is central to their hiring.
- **Growth Trajectory**: The company is growing at 24% YoY headcount and is in a scaling phase, offering significant career progression opportunities for early and mid-career professionals.

## Sources
1. [scan.com/about-us](https://scan.com/about-us)
2. [scan.com/careers](https://scan.com/careers)
3. [scan.com/](https://www.scan.com/)
4. [linkedin.com/company/scan.com](https://uk.linkedin.com/company/scan.com)
5. [builtin.com/company/scancom](https://builtin.com/company/scancom)

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